www.denabank.com Recruitment 2011 : PO, Banking Operations Manager

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  1. Post Count Number #1
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    www.denabank.com Recruitment 2011 : PO, Banking Operations Manager

    D E N A B A N K
    (A Government of India Enterprise)

    Trusted Family Bank

    DENA CORPORATE CENTRE, C-10, G-BLOCK, BANDRA KURLA COMPLEX, BANDRA(E),

    MUMBAI - 400 051

    DENA BANK INVITES APPLICATIONS FROM INDIAN CITIZENS FOR

    APPOINTMENT IN CLERICAL CADRE POST:


    Opening date for On-line Registration of application 07.12.2010
    Last date for on-line Registration of application 03.01.2011
    Date of Written Examination 06.03.2011
    (* The Fees Payment Challan/NEFT Receipt date should not be earlier than 07.12.2010 and not later than 03.01.2011
    S.No Name of the Post Vacancies:

    1. Dy. General Manager (Integrated Treasury) 01
    2. Dy. General Manager (Risk Management) 01
    3. Asst. General Manager (International Division) 01
    4. Asst. General Manager (Risk Management) 01
    5. Senior Manager (Treasury -Demestic / Forex) 02
    6. Senior Manager (Credit/FA) 08
    7. Senior Manager (Personnel / HRD) 02
    8. Manager (Dealer-Forex/Domestic) 06
    9. Manager (Risk Management) 03
    10. Manager (IFRS) 03
    11. Manager (Credit / FA) 06
    12. Manager (Personnel / HRD) 05
    13. Manager (Legal) 20
    14. Security Officer 06
    15. Manager (Banking Operations) 258
    16. Rajbhasha Adhikari 07
    17. Officer (forex) 06
    18. Officer (Credit / FA) 06
    19. Agriculture Officer 10
    20. Probationary Officer 100
    21. Clerk 250

    PAY SCALE
    :
    I. ` 7200-400/3-8400 - 500/3 -9900 -600/4- 12300 - 700/7- 17200 - 1300/1 - 18500 - 800/1 - 19300 (Approx.
    total emoluments at the start of the scale will be ` 11,000/- inclusive of DA & HRA at Metropolitan Centre) In addition , Medical benefits , Leave fare concession, Retirement benefits are admissible as per Bank’s rules.

    Age Limit (as on 01.12.2010) : Minimum 18 years

    Maximum 28 years

    MINIMUM ESSENTIAL EDUCATIONAL QUALIFICATION (AS ON 01.12.2010)

    Pass with 60% marks in 10+2 examination or its equivalent ( for SC/ST pass class)
    OR
    A degree in any discipline from a recognized University.
    1.
    Computer knowledge is essential.
    2.
    Knowledge of Regional language of the particular State / Union Territory for which vacancies are declared is essential.

    APPLICATION FEE INCLUDING POSTAL CHARGES (NON-REFUNDABLE)

    a) For SC/ST/PWD - __50/-(Only Postal Charges)
    b) For all others (including OBC/Ex-Servicemen) - _ 300/-

    HOW TO APPLY

    MANDATORY REQUIRMENT

    i. Candidates are required to apply on-line through website www.denabank.com. No other means/mode of
    application will be accepted. Application link on website will remain open from 07.12.2010 to 03.01.2011.
    ii.
    The candidates should have a valid email ID. It should be kept active during the currency of this recruitment
    project. Bank may send call letters for written test, interview etc through the registered email ID

    fill up the application form for funds transfer under NEFT and Pay in cash, the
    appropriate application Fee in CBS Account NO116211021105. with Corporate Business
    Branch, BKC, Mumbai - 51 in the name & style of “Dena Bank Recruitment Project for
    Clerical Cadre- 2010-11”



    http://www.denabank.com//uploads/fil...Dec%202010.pdf

  2. Post Count Number #2
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    Re: Dena Bank Recruitment 2011 : PO, Banking Operations Manager

    i want to do that job...........................


    CURRICULUM VITAE

    CONTACT-ADDRESS
    TASLEEM

    OBJECTIVE

    I want an organization which is growth oriented.
    To work in an organization where I get ample opportunities to prove my ability as well as get to enrich my knowledge.

    STRENGTH

    Hardworking, positive Attitude, team spirit, Creative with an ability to work effectively to the best of my abilities.
    Experience

    volunteer in commonwealth game 2010



    PROFESSIONAL EXPERTIES

    Knowledge of M.S. office 2003 (word, excel, power point etc.)

    ACADIMIC QUALIFICATION

    10TH FROM C.B.S.E, DELHI IN 2007
    12TH FROM C.B.S.E, DELHI IN 2009.
    pursuing B.Com first year from D.U.
    . 4 pursuing diploma in civil engineering.
    INTERESTS & HOBBIES:

    Reading books & newspaper.
    Listening Music.
    Playing cricket.

    PERSONAL DETAILS

    FATHER’S NAME : MOHD HANEF
    DATE OF BIRTH : 10/08/1990
    SEX : MALE
    NATIONALITY : INDIAN
    MARITAL STATUS : UNMARRIED


    PLACE: - NEW DELHI


    ( TASLEEM )
    I hope the above information will satisfy your organization

  3. Post Count Number #3
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    Hai This is K Maheswara Reddy.Now i am Gorakhpur working with ING Vysya Bank as a CCA. I want to apply in Dena bank.Where I will get application.Please inform to us.........

    Dear Concern
    Please send me the last date of foram filling & others detail
    Thanks & Regards

    dear sir/ madam
    pls find the vaccancy in bank.


    regards
    narmada

    Dear Sir/Madam

    I am Commerce graduate, currently perusing Diploma In Banking & Finance.
    Having 6.5 years experience in finance field (Presently I m working with Reliance Consumer Finance in Mortgages department since last 3.5 years.), also having good knowledge of Finance & Banking Policies.

    Please give me chance if there is any Suitable vacancy for my profile.

    My Email Id : shahmau_s@rediffmail.com

    I Would like to be a part of Your Bank

    Thanks & Regards
    Maulik Shah

    Dear sir/madam, I m ilyas from beed i have done final year MCM in Dr.babasahed.ambedkar University in Aurangabad dist,MH,India. Whether is there any chance to get a job for me to develop my job knowledge & skills for my career. If it is plz do me a favour for me. Awaiting for Ur reply Thanks ()
    Last edited by Guest-IJT; May 21st, 2011 at 06:12 PM.

  4. Post Count Number #4
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    Re: Dena Bank Recruitment 2011 : PO, Banking Operations Manager

    I am Sana. I am working with HSBC Operations. I am interested in appying for the post. Enclosed is my resume.
    Curriculum Vitae
    Shaikh Sana Abdullah
    Email : sanashaikh_1988 AT yahoo.co.in
    CORE COMPETENCY
    - Achievement oriented with excellent communication, relationship building & interpersonal skills
    A good team player with an ability to lead a team by example and motivate them to achieve desired objectives
    Proven ability to co-ordinate multiple initiatives simultaneously with strong quantitative, analytical & problem solving skills
    Positive thinking, highly disciplined and strong willpower.
    TRAININGS ATTENDED
    - Being Assertive
    - Communication and Writing skills
    - Leadership skills.
    - Time Management
    - Stress Management
    - Excel Efficiency
    All the above-mentioned trainings were conducted by HSBC Bank.
    HOBBIES
    - Painting
    - Handicraft making

    ACADEMIC PROFILE :
    - T.Y.B.Com April 2008 1st class (Mumbai)
    - H.S.C Feb 2005 Distinction
    (Mumbai)
    - S.S.C Mar 2003 1st class (Mumbai)
    CAREER AIM :
    Strive to implement the knowledge gained over the years to achieve growth with the objective of being a better asset to the organization
    PROFESSIONAL EXPERIENCE :
    HSBC Operations & Processing Enterprises Ltd.

    SENIOR ASSOCIATE- Complaints Management Unit (April 2010 till date)
    Job Profile :
    - Handling Critical and Senior Management Complaints : SPOC for handling customer complaints escalated to RBI, Banking Ombudsman, Senior Management and Nodal Office.
    - Co-Ordination : Liasing with the different teams to resolve the customer complaints and provide clarification on comments raised by the customer and analyzing the processes to reduce the Turn Around Time (TAT) to the minimum.
    - Backup for Line Manager : Handling the team in absence of the Line Manager.
    - Legal notice Responses : Investigating for the IT and Legal notices received from the officials and customers.
    - Repricing of the loans : Effectively handled the downward/ upward revision of interest rates for PAN India Home Loan accounts.
    - Communication to the customers : To ensure that a clear and concise written communication for complaint resolution is sent to the customers.
    - Providing Assistance : Assisting the branches and sales to resolve issues related to loan.
    ASSOCIATE- Complaints Management Unit (July 2008 to 31 March 2010)
    - Verifying various details of the customer related to Active accounts.
    - Issuing Provisional, Interest certificates and Statement of Accounts for claiming tax benefits on Home Loans.
    - Preparation of MIS reports on Daily, Weekly and Monthly basis.
    - Resolving the queries of various kinds of Asset loans for HSBC Bank PAN India raised by Branches, Call centers and Sales.
    - Verifying the files of the Customer inclusive checking of Legal Kit and Post Approval documents like Undated Cheques, Post Dated Cheques, Mode of Payment of the Loan. For eg : ECS or Standing Instruction.
    - Worked with Shivram & Company as an Jr. Accountant from Sep 2006 to Oct 2007
    - Handling Purchase & Sales Vouchers.
    - Posting the transactions through tally.
    - Preparing Quotations & Invoices.

    - Worked with Chartered Accountant (Shaikh & Associates) as a Jr.Assistant from Jan 2005 to July 2006.
    COMPUTER LITERACY
    - Basics of Visual Basic codes in Excel
    - MS Office
    - Internet Applications
    Date : ……………….
    Place : Mumbai

    (Sana Shaikh)

  5. Post Count Number #5
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    rashmi deshmukh resume

    Rashmi Vishwanath Deshmukh.
    rashjudo AT gmail.com
    Summary
    Hardworking, excellent interpersonal, written and oral communication skills. Ability to multi-task and translate business requirements into functional products. Ability to learn and understand client requirements quickly.
    Career Objective
    A strong desire to be a part of the esteemed organization and looking forward for new challenges in the Industrial World.
    Degree
    Discipline/
    Specialization School/college Board/
    University Year of Passing Class

    B.Sc
    Biotechnology K.V.Pendharkar
    College
    (Dombivali)
    Mumbai
    June
    2009 Second
    H.S.C.
    Science + Maths Stream K.V.Pendharkar
    College
    (Dombivli),
    Mumbai. Mumbai
    March
    2005 Second
    S. S. C S.S.C.
    Swami Vivekanand Vidyamandir (Dombivli) Mumbai March
    2003 First
    Educational Qualifications
    Appeared for Forth Semester of Three Year LLB Course. in the Month of April, 2011.
    Computer Skills
    Documentation : MS-CIT
    Extra Curricular Activities.
    Represented School at State Level in Judo,
    Represented Mumbai in National Level in Judo,
    Represented Mumbai University at National Level in Judo,
    National Player in Karate.
    Represented College at State Level in Archery,
    Awarded Two Times Best Judoka in Judo.

  6. Post Count Number #6
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    Resume

    Gokul K Madhu
    E-mail :gokulmadhu30 AT yahoo.co.in
    Objective
    To grow and leap ahead in the task undertaken.
    Educational Qualification
    Course University / Board Marks Year of Completion
    MBA Madurai Kama raj University Pursuing 2012
    B.Com M.G. University 73% 2009
    12th Higher Secondary Board 81% 2006
    10Th S.S.L.C 63% 2004
    Computer Knowledge
    Certificates from National Institute of Information Technology - GNIIT
    Experience
    - 1.5 year experience as a Operation / Credit coordinator in Retail Asset Division of IDBI Bank Ltd. from November 2009
    Coordination of DST DSA Branch Files
    Branch Coordination
    Preparing monthly Report
    Cross Selling – Life and General insurance products.
    Login the file (HL, ML, Auto Loan and EL)
    Credit Process of HL ML AL EL Files
    Know about all the process of Retail Asset Centre (Sales, Credit and Operations)
    Preparation of CIBIL and Cress
    - Currently working with Indo Pacific housing Finance Ltd (AIG) from February 2011 as Branch Operation Officer.
    Work Skills Soft Skills
    - Marketing Information System (MkIS)
    - Tally
    - MS Office
    - HTML
    - MIS
    - SQL - Team coordination
    - Inter personal skills
    - Good Communication
    - Leadership
    - Sales Coordination

  7. Post Count Number #7
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    CURRICULUM VITAE

    CURRICULUM VITAE
    Indrajit Ghosh
    E-mail :-indrajitghosh1977 AT yahoo.co.in
    Objectives : -
    Seeking an opportunity to achieve professional excellence in the field of accounts, official administration and be resourceful to the organization in every way possible.
    Current Company : Birla Sun life Insurance Co. Ltd

    Current Functional Area : Executive- Account/Admin. (BOE from 01.04.2009 to till date)

    Working as Br.Accountant & all over Branch Administration :
    1) Properly Cash handling i.e. Cash collection against Renewal as well as New Business,
    2) Banking of those Cash & Chq or DD,
    3) Various MIS maintain Such as DCR, E-DCR, Br.Compliance Report,
    4) Soul responsible for Third Party Vendors payout,
    5) Fixed assets maintained & coding, Labour Law Compliance, & devoted for any Br. Compliance Issue.
    6) Underwriting empowerment for Insurance Documents

    Current Location : Kolkata-Ultadanga Br.
    Location Preference : Kolkata, South Bengal, Total Bengal
    Experience :-
    1) Company : Adhikari & Co. (M/S Adhikari & Co. Chartered Accountants,
    (3 Mangoe Lane, Kolkata-711101)
    Position : Audit Assistant

    Responsibilities :
    - Internal Audit in different branches of The Peerless General Finance & Investment Co.Ltd.
    - Income Tax in terms Individuals, Company.
    - T.D.S, Sales Tax, Professional tax of different Co.
    Bank Audit (Statutory) in different bank
    2) Company : ICICI Home Finance Co. Ltd.(100% subsidiary of ICICI Bank Ltd)
    Retails Banking Products like Home Loan, Car Loan, Personal Loan, Two wheeler Loan Etc. Mainly Dealing with Home Loan.
    Position : Executive (from July 2004-July 2006)
    Disbursement Department : (9 months)
    - NDC (Non discrepancy Check) of Customer Docket.
    - Date entry in system
    - PDD (Post Disbursal Documents) send to Hqrs (Mumbai) after checking the disbursement status & entry made in the system.
    - Log-in & final log out after chque printing.
    Customer Service :( 1 yrs 3 month)
    As Executive dealing with customer in front desk.
    Solve the customer queries, request through telephone, mail etc.
    Call the customer for giving news relating to banking service,
    3) Company : Ramakrishna Mission Sw. Vivekananda Ancestral House & Cultural Center.
    (One of the branch of Ramakrishna Mission, Belur Math)
    Position : Sr. Accountant (from December 2006 to December 2007)

    Responsibilities : Daily accounting work, sending monthly reports in every month, Quarterly Reports, budget preparation, TDS .STDS of various clients, stock handling etc.
    QUALIFICATION :-

    Professional
    DISCIPLINE BOARD / INSTITUTE YEAR OF
    PASSING % OF MARKS
    DIVISION
    Chartered Accountants
    The Institute of Chartered Accountants of India 2003 154 -
    MBA(Pursuing)
    (Finance & Banking) The National Institute Of Management

    Academic
    EXAMINATION
    PASSED
    BOARD / COUNCIL
    YEAR OF PASSING
    % OF MARKS DIVISION
    MADHYAMIK WEST BENGAL BOARD OF SECONDARY EDUCATION 1994 47.5% 2nd
    HIGHER
    SECONDARY WEST BENGAL COUNCIL OF HIGHER SECONDARY EDUCATION 1996 54.4% 2nd
    B.Com (H). Calcutta University 1999 51.88% 2nd

    Computer proficiency : - MS-Word, Excel and Tally7.2
    Languages known : - Bengali, English & Hindi.

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    Lakshmi Gopalakrishnan Email : laxmi84.hari AT gmail.com
    - Having 6 year of experience spanning the various banking activities, with focus on Retail Banking Operations.
    - Good experience in the branch operations, retail selling and cross selling (Insurance and Mutual Fund).
    - Capable of handling customer queries within TAT and maintaining good relationship with the customers for deepening the values.
    - Flexibility in adapting to new technologies and methodologies.
    Professional Objective
    I strongly believe that TEAM work is the only way to reach the Pinnacle of Success. As experienced banking professional, I would like to utilize my earlier experience and knowledge in banking by contributing to the improvement as well as progress of the bank.
    TEAM-Together Everyone Achieve More
    Career Growth Path
    - Marketing Support Executive in ING Vysya Financial services, Tripur from Nov 2004 to May 2005.
    - Promotional Executive in HBL Global Pvt Ltd c/o HDFC Bank (Retail Selling), Tripur from May 2005 to Aug 2006.
    - Customer care Manager in ING Vysya Bank, Chennai from Aug 2006 to June 2010.
    - BOSH (Branch Operations & Service Head) in ING Vysya Bank, Chennai from June 2010.
    Current Job Profile
    Branch Operations & Service Head-(Manager Operations,) - Grade : F12
    ING Vysya Bank, Madipakkam, Chennai
    Reporting to Assistant Vice President- Branch Head, Madipakkam .

    Role & Responsibilities
    - Branch Merchandising- Daily monitoring of branch operations, scrutinizing vouchers / overdrawn accounts/ office accounts/ any other accounts delegated by the Branch Head.
    - Supervise & Monitor Operations desks and contract sales staff- Responsible for rectifying the KYC and Non KYC irregularities in the account getting opened at the branch on a regular basis.
    - Branch administration-Update and maintain the Branch Documents Register and other statutory notices, records and registers. Proper classification, tally and in-charge of security documents/ items (DDs/ POs/ Cards etc.), fixed assets management, monitor functioning of security systems
    - Lobby Management- Maintain office premises neat and clean and upkeep of office records and supervise functioning of ATMs.
    - Customer service to ensure walk in customer’s issues
    - Generate business, cross sell and monitor cross sales of front desk officers
    - Enhancing the value of existing accounts
    - Retention of existing portfolio
    - Corporate salaries processing
    - Cost Management and staff productivity
    - Responsible for Cash and Customer transactions at the Teller counters
    - Supervising all Non-Cash transactions like DD, fund transfer etc
    - Penetration of Saving Accounts on non liability customers
    - Ensure quality customer service is delivered.
    - Generate leads for Third Party Products to the customers
    - Ensure that all tellers are adequately trained on the Products of the bank.
    - Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable Timely and accurate monitoring and submission of Monthly reports and other internal reports.
    - Reconciliation and maintenance of suspense accounts register as per the required format
    - Branch Operations and Audit Compliance
    Achievements
    - Achieved sufficient rating in Operational efficiency in recent Internal Audit
    - Awarded as “Best Performer of Mobilization” of Term Deposits during the campaign
    - Awarded for campaign “Lion Ship” for Term Deposits.
    - Awarded DVD player for “Positive Life Insurance” campaign.
    - Awarded as “Best performer” for CASA campaign.
    - Awarded 3 gram gold for “SEAP Lion Roars” .
    - Awarded as “Outstanding Performer” for Power play Insurance campaign.
    Certifications
    - Completed Certificate Course in VB 6.0 and SQL Server 7 at NIIT, Pollachi.
    - Completed Certificate Course in Ms-Office 2000 at CSC, Pollachi.
    - Completed fresher Compliance Course and Scored 95%
    - Completed Profile windows and awarded Top Scorer
    - Completed Risk Base Management /KYC Course
    - Completed BOSH (Branch Operational Service Head)Training
    Education
    Bachelor of Science (Computer Science) in Sree Saraswathi Thagaraja College from Bharathiar University (in 2004) with 75%.
    Computer Literacy
    Languages : Basics in COBOL, C, C++, Java.

    GUI Tools : VB 6.0
    Web Tools : HTML.
    Databases : Oracle8.0, MS-Access, SQL Server
    Operating system []: Windows Family, MS-DOS 6.2

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    mba finance

    MANGIPUDI SURYA NARAYANA MURTHY
    E-mail : narayanamurthy8 AT gmail.com
    Professional Objective
    Experienced business professional with highly developed training, communication, motivational and presentation skills seeking to work on a long term basis in a reputed organization for benefiting in its growth and to achieve the personal growth opportunities.
    Education Summary
    - Master of Business Administration(finance) from JNTU in 2008.
    - Bachelor of Commerce from Andhra University in 2006.
    - Intermediate from SVLN College, Intermediate Board in 2003.
    - S.S.C from ZP High School, Board of Secondary Education in 2001.
    Academic project
    Industry/Organization : Visakha steel plant (Rastriya Ispat Nigam Limited)
    Title : A Study on financial performance.
    Location : Visakhapatnam.
    Study & Findings & Suggestions
    - To study and analyze the comparative formats with respect to turnaround period(2002-03) in budgets making and in achieving the actual.
    - In order to make salary payments in different parts of the country, collection center will ask the organization to arrange the separate fund. And this fund transfer will be made by the cash section which is transferred to their impress account.
    - The suggestion to increase the Net Profit are, the plant can be, reduce the cost of production, continue to put the efforts to get a higher realizable value for its products
    Computer Skills
    Education Summary
    - Microsoft word, Excel, Access, Power point, Microsoft Windows XP and Microsoft Office XP Professional.
    - Tally E.R.P.9
    - E.R.P : SAP R/3(4.7,E.c.c.6.0)FI/CO MODULES.
    Knowledge Expertise
    - Configuration of settings for Company code, Fiscal year variant, Chart of accounts, posting period variant, field status variant and field status groups.
    - Configuration of enterprise structure for FI & CO.
    - Configuration of FI global settings tax on sales & purchases & extended withholding tax.
    - Setting up of House Banks and Customizing Automatic Payment Program for processing of Outgoing payments.
    - Maintenance of Settings for Terms of Payment including Instalment Payment terms and cash discount.
    - Special G/L indicators for processing Down Payments made to Vendors and Down Payments received from Customers.
    - Defining of Dunning Procedures.
    - Creation of chart of depreciation, assigning the same to the company code.
    - Configuration of account determination, Screen layout rules for Asset Master Records and Number ranges. Creation of Asset Classes & Asset Master.
    Knowledge Expertise
    Work Experience
    Working as Accounting Assistant at Chennai for TABLETS INDIA LTD, From :-DEC-08 to JAN-11.
    Job profile
    - Performed general office duties and administrative tasks.
    - Prepared weekly confidential sales reports for presentation to management.
    - Managed the internal and external mail functions.
    - Provided telephone support.
    - Scheduled client appointments and maintained up-to-date confidential client files.
    - Prepare trial balance, trading & profit & loss accounts and balance sheet.

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    chetna khanna
    Email : chetnakhanna AT yahoo.in
    Career Objective : Seeking a challenging career in an environment that encourages and rewards outstanding performance.
    Work Experience : Seven years and Five month
    1) Aug 2010– Till date Global Solution & consultance, Delhi
    Working as a Manager HR in Global Solution and taking care of whole HR activities
    - End to end recruitment for all position across the organization.
    - Dealing with the different placement agencies.
    - Salary negotiations.
    - Prepare and maintain MIS.
    - Taking care of all recruitment and selection process.
    - Interviewing and screening the Candidates.
    - Visiting job fair and campuses for manpower hiring.
    - Maintaining MIS records for recruitment.
    - Induction.
    - Taking first round of interview for all level, and salary negotiation.
    1) Aug 2009 – June 2010 Emmar Advisiory Services, Delhi
    Designation : Process Managar kotak & Reliance Process
    Job Responsibilities includes :
    - Handling queries of the customers.
    - Training of new entrants (Team of 20 agents).
    - Taking supervisory calls.
    - Floor supervision.
    - Attending walk in customers at Public office.
    2) Feb 2008 to may 2009 HDFC BANK Gurgaon
    Designation : Team Manger - Sales
    Processes : Outbound sales campaign, , Personal Loan retention

    Job Responsibilities includes :
    - To manage a team of 20 associates for an Outbound Sales campaign, Cash card.
    - Ensure consistent performance delivery by conducting daily review with team members and tracking performance. Manage daily production target.
    - Set daily and weekly targets for the Team Members. Use Motivational tools and run competitions for performance enhancement.
    - Handling escalations, Monitoring Calls and provide Feedback to Team Members on a regular basis to ensure timely and proper communication and understanding.
    - Coordinating with Quality and Training department for regular updates and organizing training whenever necessary. Assist new hires such that they are productive on the floor in the shortest possible time.
    - Conducting one-on-one with Team Members on a regular basis to discuss performance and resolve day to day issues thereby ensuring a two-way communication and creating conducive working atmosphere.
    - Maintaining attendance for the agents.
    - Manage floor productivity in terms of Log-in hrs and conversion. Overall floor management and discipline.
    - Managing lead sets to get maximum output and get optimum usage of resources.
    - Attrition control.
    3) Oct 2003 – March 2007 GE Money, New Delhi
    Designation : Team Leader - Sales
    Processes : Outbound sales campaign, Cash Card,
    Inbound and Outbound sales campaign, Personal Loan retention
    Job Responsibilities includes :
    - To manage a team of 24 associates for an Outbound Sales campaign, Cash card.
    - Ensure consistent performance delivery by conducting daily review with team members and tracking performance. Manage daily production target.
    - Set daily and weekly targets for the Team Members. Use Motivational tools and run competitions for performance enhancement.
    - Handling escalations, Monitoring Calls and provide Feedback to Team Members on a regular basis to ensure timely and proper communication and understanding.
    - Coordinating with Quality and Training department for regular updates and organizing training whenever necessary. Assist new hires such that they are productive on the floor in the shortest possible time.
    - Conducting one-on-one with Team Members on a regular basis to discuss performance and resolve day to day issues thereby ensuring a two-way communication and creating conducive working atmosphere.
    - Practice Team Building exercises and organizing reward and recognition programs to identify and reward good performers.
    - Maintaining attendance for the agents.
    - Manage floor productivity in terms of Log-in hrs and conversion. Overall floor management and discipline.
    - Managing lead sets to get maximum output and get optimum usage of resources.
    - Attrition control.
    Professional Qualifications
    - PGDBA (Marketing) from Symbiosis Centre for Distance Learning, Pune
    -
    Academic Qualifications :
    - B.A(Pass) from Delhi University
    - Senior Secondary School from (C.B.S.E.)
    - Secondary School from (C.B.S.E.)
    Achievements :
    - Received Certificate for Best Team Leader on the floor.
    - Received certificate for excellent Leadership Skills.

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    Jyotisree Shaw
    E-mail : jyotisree.shaw AT gmail.com
    ==================================================================================================== ==================================================================================================== ==================================================================================================== ==================================================================================================== ==============================================================================
    CAREER OBJECT :
    “Seeking a good position with leadership responsibilities including problem solving, planning & budgeting.”
    JOB EXPERIENCE :-
    - Current Organization : Crasso Consultancy Pvt. Ltd.
    Duration : 3rd March 2010 to till date.
    Designation : H.R. Executive
    Roles & Responsibilities :
    - Prepare the MIS report in daily basis.
    - Maintain the staff daily attendance & Leave record.
    - Prepare the salary sheet including the P.F.
    - Arrange the interview for the required post and doing all the joining formalities.
    - Organize and keep all the personnel record of individual employee.
    - Handling Employee Database.
    - Taking the Exit-Interviews & done the full & final settlement.
    Relationship with employees :
    - Handling all the queries of the employees. Be it related to Salary, Leaves and Attendance etc.
    - Explain the various policies, strategies and benefits to employees.
    - Motivate the employees on day-to-day basis.
    - Keep the organization in the excellent health.
    Name of Organization/Company Designation Period
    Society for Community Intervention & Research(NGO) Accountant 30 months
    Sparsh BPO Pvt. Ltd. Back office Executive 9months
    Save, Entrust, Equip, Disciple Society (NGO) H.R. Executive 12months
    Total Exp. 64months=5Years & 4months (approx)

    ACADEMIC QUALIFICATIONS :-
    - Passed MBA in H.R. in the year 2009.
    - Passed B.com (H) in the year 2006.
    - Passed Higher Secondary in the year 2003.
    - Passed Madhyamik in the year 2001.
    COMPUTER PROFICIENCY :
    - Proficient in MS Word, Excel, other MS office, Internet Applications, Tally 5.4.