RRB Secunderabad Results : Goods Guard, Cat. No. 62 of E.N.No.01/2008

[Admin]

No.RRB/SC/607/60-62/01/2008 (JEN) Date: 23-11-2010
FINAL RESULTS (SUPPLEMENTARY)

Further to this office results dated 11.01.2010, following are the roll numbers of candidates who are provisionally selected and recommended for appointment based on their performance in the written examination, second stage online examination and subsequent verification of original documents, for the post of Goods Guard, Cat. No. 62 of E.N.No.01/2008 (JEN). The roll numbers are arranged in ascending order. The first seven digits of 14 digit roll number i.e.2808160 being common to all candidates the last seven digits are given below:

http://rrbsecunderabad.nic.in/Result...2023.11.10.pdf

All successful candidates are also being advised individually. Offers of appointment will be made by the Chief Personnel Officer, concerned Railway, if found otherwise suitable, including medical examination as per rules.

While every care has been taken in preparing the above results, the Railway Recruitment Board, Secunderabad, reserves the right to rectify the errors & omissions, if any. The results can also be seen on websites www.rrbsec.org, and rrbsecunderabad.nic.in.

[garathnormanmtts]

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[Guest]

Abdul Wazid
E-mail : wazid_abdul3 AT yahoo.co.in
___________________________________________________________________
Objective :
Quest to work in a professional and competent atmosphere involving my enthusiasm aided with my efforts contributing to growth of the organization and to strive and achieve excellence in the area of work undertaken with honesty, commitment and dedication.
Work Experience : 4 yrs. IBM Global Process Services
Currently Handling HDFC Insurance Inbound & Email
Job Responsibilities as Lead Operations (Customer Service & E-Mail LOBs)
- Set and assess associate’s performance, and create individual action plans.
- Monitor associate customer contacts and provide constructive feedback on performance to individuals on a regular basis.
- Conduct briefings and team meetings for team status, updates, new product information, policy and procedures change, etc.
- Collect feedback from associates, Quality Coaching team to identify associate’s training needs and coach them.
- Manage various trainings Process, Up-skill and Refreshers.
- Manage escalated customer queries / complaints.
- Ensure proper implementation of all Company operational procedures and quality of service standards.
- Ensure proper implementation of corrective and preventive action plan in operations as designed by the Management from time to time.
- Reporting to the Process Manager on Weekly Performance of team and working out solutions to overcome the low lights in the Reviews.
- Real time monitoring with the WFM team to ensure the client metrics are achieved.
- Working with the WFM team to check the adherence like Schedule adherence, Login adherence.
- Marinating the MIS & Repeat Call analysis to address the root cause.
- Responsible for the SLAs and Client targets (TAT...etc.)
- Publishing the reports on time to the client.
- Calibrating with the clients on weekly basis to minimize the gaps.
- Preparing all the performance reports of team/LOB as required by the managers.
Previous Process : Job Responsibilities as a Senior Executive:
- Handling tier 1&2 escalation calls.
- Assisting colleagues/newly joined (NHT) Batches.
- Activations/deactivations of various Value Added Services.
- Solely responsible for providing resolution to various technical issues regarding the GPRS, WAP and MMS.
Achievements :
- Up skilled in WFM (work flow management)
- Got PBC 1 for the best performance in 2010
Implementations :
- Implemented online feedback for the team members to improve the C-Sat & Quality scores.
- Assigning the work to the senior / vintage agents by grooming / encouraging to the next level.
- Call listening activity (post shift) has been implemented by which best caller will be appreciated.
- Call monitoring & calibrating with the agents for better understanding on guidelines & parameters.
Extra :
Maintaining the performance data of all the associates to help them know their rank among others and thereby creating a healthy and friendly competitive environment among them.
Prepared the user friendly standard notes while tagging the call.
Rewards and Recognition :
- Got Star trainee Award in 2007
- Got Star Award in Quality & CSAT in Q1 & Q2 RNR in 2008
- Got Star Award for the best performer as a SME in 2009
Skill Set :
- Operating Systems : MS-DOS, Windows 95-2003, XP, Vista
Programming languages : C, C++ Language.
MS Office (Familiar in Excel)
Working Knowledge & Applications :
CRM, People Soft, Nortel, Lotus Notes, Avaya & Talisma.
Educational Qualifications :

- B.Sc Chemistry Andhra University in 2006.