www.spicebpo.in Spice BPO Services Ltd Noida : Customer Care Executive

[muthukalee]

spice noida : cce

Company Name : spice ( spicebpo.in )
Company Location : noida
Designation (of vacancy) : cce
Company E-mail ID : http://spiceglobal.com/Corporate/car...6-ad1a8e17aea9
Company Website : www.spicebpo.in

Job Description, Candidate Profile, Company Profile, Company Address :
required candidate should willing to work in 24*7 environment .

About us :
SPICE BPO Services is a professionally managed on shore BPO, providing Customer Life Cycle Management services across verticals. SPICE BPO is a part of multibillion dollar SPICE Group and is rated among the top BPOs in India, providing "Client Delight" by leveraging- State of the Art varied- technology skills, well laid down human policies, vertical centric best practices & above all a team of competent professionals in the management team, with rich & deep domain knowledge.

Contact us :
Spice BPO Services Ltd.
B-7, Sector 65
NOIDA – 201 301 (UP) India
Tel : +91-120-4071300
Fax : +91-120-4071377

[Guest-IJT]

CAREER OBJECTIVE:
Desire to grow my career with an organization where my work experience, technical skills and innovative abilities can be utilized for optimum value addition to the organization I work for as well as for my own career.

SUMMARY:
A competent and enthusiastic Professional with over 5 years of combined experience in Designing, planning & monitoring of various engineering projects.

1. Currently serving Secon Pvt Limited,Banglore as a Structural Design Engineer(Support).

2. Pursuing Post Graduate Program in Infrastructure management and Development (PGP-IMD) from NICMAR,Pune.

3. Commence carrier with Ministry of Water Resource as a Civil Engineer.

4. Extensive experience in Hydraulic and Structural Design for Civil engineering projects adhering to the quality standards.

5. Proficient in preparing the Economical Design, Drawing & Estimation of Minor & Major structures within the cost parameters.

6. Very good in programming & automation of Minor & Major Irrigation structures.
7. Experience in Design of various Structures like Bridge, Culverts, Cross drainage works, Direct Outlet, Distributary and Canal Drop etc.
8. Experience Water Resource Management system like preparation of Water Balance calculation, Capacity Table, Behavior Curve, Duration curve, Mass curve ,Double mass curve, Calculation of new zero elevation, Sediment deposition of various Dam/Reservoir.
9. Experience in Preparation of design templates.
10. Experience in Preparation of BOQ.
11. Maintaining quality records for ISO Verification.
12. Prepare DDplan, Review record, Verification Record, Resource management, CAPA for ISO.
13. Experience in Software testing.(Manual / Automation).
14. Develop plans & schedules participate in team meetings for individual projects.

15. Map Digitization of various Irrigation project. (Using Auto Cad, R2V).

16. Around 6 month exposure in GIS (Arc Info).

17. Preparation of Schematic diagram for various projects.

18. Preparation /Checking of Estimation report for various Projects.

19. Preparation of Accounts & Budgets for various projects of Water Resources, Orissa.

20. Preparation of cost estimation reports (monthly and quarterly).

21. Presentation preparation for plan review.

22. Preparation of Annual Reports of various projects.

23. Preparation of Report on Sectorwise/Projectwise plans outlay & detail drawing schedule.

24. Preparation of report on important initiative & activities taken for development and status of implementation of different centrally funded schemes in the State.

25. Involve in Bench Marking Activities, prepare Flood Bulletin report and partly involve in web page design of Water Resources.

26. Interact with team members to ensure smooth progress of project work.

27. Possess good communication and interpersonal skills.


EMPLOYMENT HISTORY (ORGANISATION 1)
EMPLOYER : Secon Pvt Limited.,Bangalore.
Duration : April 2008 to till date.
Designation : Design Engineer.(Support)
Client : Warda Power corporation Pvt,Ltd
Water Resource Dept. (Govt. of M.P.), Govt. of M.P.(Panna). Krishna Bhagya Jala Nigam Ltd.
Karnataka Neeraveri Nigam Ltd.,Sri Rameshwara Lift Irrigation Scheme.
Project : PNIP (Pancham Nagar Irrigation Project). BRBC (Bariyarpur Right Bank Canal),CLIS (Chimmallgi Lift Irrigation Scheme).UBP(Upper Bhadra Project).SRLIS (Sri Rameshwara Lift Irrigation Scheme).BNIP(Bellary Nala Irrigation Project).BLIS(Bhima Lift Irrigation Scheme).DRP (Dandavathy Reservoir Project).KSK energy( Raw water intake system.)

Softawre testing Project:
Project Description
Secon BSD is the structural solution from Secon Pvt Ltd. helps in designing the various Irrigation structures simultaneously generating drawing by using design inputs following IRC standards. SBSD helps to prepare the drawing for individual components of various structures. It takes attributes in terms of X and Y co-ordinate and it helps to create typical drawing of canal in partial cut, full cut and in full embankment. It helps to design and create drawing of bridges like Village road bridge, Road Bridge, cross drainage work like supper passage, Aqueduct box culvert and head regulator and cross regulator for distributaries.
ADDITIONAL PROJECT: SECON CAD,HFL CALCULATION,EARTH WORK COMPUTATION.
Responsibilities:
- Involve in water resource management system.
- Design of various Structures.
- Preparing manuscript for respective structural design.
- Involve in reservoir planning of various projects.
- Preparing abstract for working table.
- Checking drawings & instruct Cad Engineers for corrective measures.
- Preparation of project report.
- Maintaining quality records for ISO Verification.
- Prepare ddplan, review for ISO.
- Develop plans & schedules participate in team meetings for individual projects.

- Interact with team members to ensure smooth progress of project work.

- Expertise in Manual Testing.

- Well Experience in Black Box Testing.

- Extensive work experience on Sanity Testing, Regression Testing, Functional Testing, System testing.



ORGANISATION-2

EMPLOYER : Ministry Water Resource Deptt.Bhubaneswar,Orissa

Responsibility: Project Management (Monitoring and Evaluation)

Duration : 1st November, 2003 to April-2008

Project : AIBP Assisted Project.
Accelerated Irrigation Benefit Programme started in the year 1999 in order to take care of KBK & NON-KBK Projects in the state of orissa.There are 18 Projects comes under A.I.B.P including Major & Medium Irrigation Project out of which 9 projects are in KBK & 9 projects are in NON-KBK District.


Role/Responsibilities:
- Involve in project management of AIBP assisted project.
- The Progress of projects in respect of Physical & Financial activities is monitored on monthly basis.
- The report & return submitted by concerned Project Authorities has been reviewed & submitted to Higher Authorities for appraisal.
- Preparation of annual action plan, review of past years achievement & annual fund requirement for project have been made.
- The performance evaluation study reports of projects submitted by consultants are analyzed & the findings are reported to all authorities for follow up actions.
- Design of Supper passage for Medium Irrigation Project.
- Check the Design of irrigation structure for Major & Medium Irrigation Project out of which 9 projects are in KBK & 9 projects are in NON-KBK District
- Information relating irrigation potential, expenditure incurred, loan availed from funding agencies, status of ongoing projects etc. required for High level discussion/meetings held at State & Central level is prepared & submitted to govt.
- Data relating to water resources development are collected, verified, disseminated & maintained.
- Official website of WR department is also regularly updated here such as publishing tender document &other public information services in electronic form.

EDUCATIONAL QUALIFICATION:

Educational Degree College/School Name University/Board Percentage Of Mark Scored Year of passing
B.E in (Civil Engineering) Orissa Engineering College Bhubaneswar B.P.U.T University,Orissa 78%(Hons) 2003
Diploma in (Civil Engineering) I.G.I.T,Sarang S.C & VT
Orissa 69% 1999
H.S.C (10th) Govt girls high School. B.S.E 76% 1994

TECHNICAL PROFILE:
1. QUALIFICATION: B.Tech in Civil Engineering
2. S/W KNOWLEDGE: Auto Cad,R2V,3d home Architect, Arc Info(G.I.S),Stad pro,MS Projet
3. LANGUAGES: C,
4. OPERATING SYSTEM: Windows, Unix
5. DATABASE: Oracles
6. TESTING TOOl : Win Runner, Test Director.QTP
7. TESTING SKILLS: Regression testing, Load testing, Component testing, System Integration testing,Fuctonality testing,GUI testing,UI,Retesting.



WORKSHOP ATTENDED:

I. Attended training on use of Auto Cad.R2V.Auto lips.
II. Attended training on G.I.S.
III. Attended training Programme in WALMI.


PERSONAL DETAILS:

- Date of birth: 1st January 1980.
- Language proficiency : English, Hindi and Oriya
- Personal skill set: Team worker, listener, and motivator.

AREA OF INTEREST:

- Design of various engineering structure related to civil engineering & Architecture.
- Design of Roads & Highways , Buildings & Bridges

REFERENCES: Will be furnished if required.

[GUNJAN GARG]

GUNJAN TAYAL
Email :-sandeep.gunjan1985 AT gmail.com
Career Objective
Aims to be catalyst in growth of organization, by accepting challenges and delivering results with an analytical and oriented approach assignments. Grow along with the organization by achieving excellence through hard work in opportunities offered to me.
Total experience
- Four Year worked as Official Work Computer Operator, Customer care & Accounting Airtel Office in Hapur.
- Two Year worked as Official Work Computer Operator, Customer care &
Accounting Achin Finance & Leasing Pvt. Ltd Team Leader& Computer Operator Handling a 35member team of Telecaller.
- Currently working SANGAM ENTERPRISES (ZERO BPURE WATER SOLUTIONS) Pvt. Ltd Till date as a Team Leader& Computer Operator Handling a 15member team of Telecaller.
Organization :-Sangam Enterprises (ION EXCHANGE INDIA LTD.)
Designation :-Team Leader& Computer Operator.
Period :- 25-FEB 2011
Work Profile
- Handling the problems of customer query and giving them the best solution, Computer Operator& Team Leader.
Responsibility
- Provision related activities for customer requests.
- Monitoring daily performance.
- Involvement in getting feedback from customer& visitor to improve customer service level and satisfaction.
Extra activities
- Skills-ms word Photoshop PageMaker coral draw PowerPoint excel internet and basic computer knowledge , Accounting One Year Course tally. (Agarwal Computer) Manual.
- (Pivot Table& Pivot Chart,V-Look Up,H-Look up functions)
- Typing Skill. Hindi & English.
Academic Qualification
- Intermediate :-Passed From U.P Board, Allahabad with 2nd Division 2001.
- High School :-Passed From U.P Board Allahabad with 2nd Division 1999.

[Guest]

SIR,
PLZ ATTACH THIS FILE
SUDHARANI

[Guest]

RAJEEV KUMAR GUPTA
Email :guptar4376 AT gmail.com

Objective :-
A challenging and growth oriented career, which offers an opportunity to move up in organizational hierarchy, rewards for shouldering more responsibilities and be a part of team in achieving organizational objectives. To enhance my knowledge and skills in a dynamic environment with a competitive company that appreciates hard work and enthusiasm by providing growth within the organization.
Educational Qualification :-
- Completed 10th from N.I.O.S Board
- Completed 12th from N.I.O.S Board
- Completed B.A from Agra university
Technical Qualification :-
Operating system : - Windows 98, 2000, Xp, Millennium.
Working Knowledge of : - MS Word, MS Excel, MS PowerPoint, Internet
Specialization in : - Microsoft Excel
Extra Working Knowledge of : - Photoshop, Dreamweaver, and knowledge of various Web tools. Like HTML, Table, CSS, DIV, XHTML, Web 2.0


Summary of Skills & Experience :-
- Over 1 Year of experience in customer service , backend support & sales operation
- Root cause analysis and cross functional process definitions for reduction in complaints & increase in collection percentage
- Strong Interpersonal written & verbal communicator and can manage the balance of manpower , processed and technology to improve employee productivity and achieve high customer service level
- Handling all aspects of customer interface including issues related to billing, relationship management ,marketing & collection
- Have a good ability of handling all software that are used in such Department

Work Experience :-

Current Organization :- SKS Express marketing ltd(super D.S.A)
(A Franchise of reliance India Mobile)

Reliance mobile is part of the Reliance adag group.
Department : Operation
Designation : Operation Manager of India
DTD : 01-1-2011 to till date
Previous Organization :-
B.W CREDIT ( super D.S.A)
(A Franchise of reliance India Mobile)
Department : Backend
Designation : Backend Executive
Dtd : 01.2.2008 To 15.12.2010
Sgf Consultancy Pvt.Ltd.
(A Franchise of reliance India Mobile)

Department : Verifiaction
Designation : Backend Executive
Dtd : 01.11.2005 To 15.10.2007
Work Experience :-

Previous Organization :- Vintage Collection (co,c-1,c-3 bucket)
(A Franchise of reliance India Mobile)

Reliance mobile is part of the Reliance adag group.
Department : Collection
Designation : Team Leader
DTD : 02-4-2004 to 08-03-2005
Previous Organization:-
RELIANCE .
Worked As A Backhand Excutive Like Gsm ,Cdma Mobile And Hi-Speed Data Card almost 2and half year
And Handle The All Caf Verification And Identify ID Proof And Address Proff


Previous Organization:-
ASSEST INDIA
Assest India a part of godrej interior , well I worked there as a asistent accountant
Responsibilities:-
- Ensuring proper data maintenance. (Mis, Qrc feedback & dispute)
- Back end support by giving them feedback on account level.
- Doing proper validation of the account and finding probable fraud and intentional default cases.
- Setting target as per benchmark and delivery of 100% result
- Activation GSM & CDMA Reliance Mobile And Data Card
- Extra Circular Activity:-
- Took part in many social work program held in my school till my intermediate.
- Good drawing skills (took part in sketching & Easy competitions).

[Guest]

I have 4 months experience in inbound process..right now i m working in spanco at gurgaon....if there any job for backend or inbound .

[Guest]

My self amit k pandey i want ajob in noida

[Guest]

I want job. How to apply?