www.finedgeindia.com Finedge India Pvt Ltd Delhi : Process Manager for Insurance Process

[deepika]

Finedge India Pvt Ltd
http://www.finedgeindia.com

Company Profile
Finedge is a 9 year old marketing and HR services co with revenues of over Rs28 crores.Our HR service clients include international and domestic call centres like EXL,Vodafone and Aegis.Our marketing service clients include HP,Pepsi and ITC.

Process manager-Insurance process
Experience:
4 - 6 Years
Location:
Delhi, Delhi/NCR
Compensation:
Rupees 1,50,000 - 2,25,000
Education:
UG - Any Graduate - Any Specialization;Graduation Not Required

PG - Any PG Course - Any Specialization;Post Graduation Not Required
Industry Type:
BPO/ITES /CRM/Transcription
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
17 Sep


Job Description
-Responsible for the entire functioning of the process
-Interface between the client and the company
-Should meet the different process requirements
-Needs to derive the performance
-Needs to derive outbound tele sales process

Desired Candidate Profile
Should have extensive experience from Tele sales of insurance
-Excellent communication skills
-Candidates with Outbound call centre experience would be an adventage

Executive Name:
Ruchika

Address:
Not Mentioned

Email Address:
finmgr@finedgeindia.com

Telephone:
41606147-41606040

Reference ID:
Insmgr02

Keywords: insurance , insurance sales

[Guest-IJT]

Name : SUNIL KUMAR
Email : sunilrajdelhi AT yahoo.co.in
Designation / Skillset : Team Member
Seeking a challenging and rewarding opportunity with an organization, which recognizes my true potential & effectively utilizes my skills.

Resume :
SUNIL KUMAR
Email : sunilrajdelhi AT yahoo.co.in
ICICI Bank Ltd-DSMG Shared Services Operation
As a Team Member ( Pay Role of I-Process India Pvt. Ltd.)
Since July’09
Seeking a challenging and rewarding opportunity with an organization, which recognizes my true potential & effectively utilizes my skills.
PROFILE
- Taking care of Non AD Allocation of Auto, PL & Home Loans collection for Lien/Auto Debit. Searching the ICICI Bank A/c of the delinquent customers for Lien /Autodebit in various Software like Finnone, FCRM, I-View, CAR etc.
- Making of Monthly Collection bills of Two Wheelers & Home Loans Collection Agencies of North-1 and also Finalized the monthly Allocation of Agencies for billing & resolved the discrepancy raised by the Agencies.
- Resolve query related to Agencies for billing like, bouncing updating, DRE data arrange with location & Branch wise, doubling checking, status checking of foreclosure cases, Payout & Incentive calculation according to Rate Annex, etc.
- Coordinating with Auditor & Agency for final Vetted Amount & Deposition of Hard Copy of Bills. Dispatching Bills to Mumbai for Vendor Payment, cross check the payment status released by the Central Team.
- Responsible for Vendors bills Audit & concern excess billing by Agencies.
- Uploading the New Vendor's & Collector’s RCU in VSTS, Checking & Deleting RCU report of Collection Executive in VSTS, Making ID Cards of Field Executives, taking care of Internal Audit/ Recon of ID Cards.
PROFESSIONAL EXPERIENCE
ICICI Home Finance Company Ltd.
As a Agency Coordinator ( Pay Role of I-Process India Pvt Ltd.)
Period February’07 to June’09
Key Responsibilities
- Handling the Home Loan Collection pertaining to Pre-Emi, Emi, Post dated cheques Exhausted cases.
- Responsibly for the feedback of delinquent customers on weekly basis.
- Co-ordination with Local operations regarding reconciliation cases.
- Co-ordination with Central operations regarding updating the payments.
- Timely and effective dunning of delinquent customers.
- Handling issues of the delinquent customers and meeting their requirements related to I.T Certificate, Ledgers, Statements Reset letters etc..
- Solving Customer queries on phone by giving upfront information and shaping them into solutions.
- Assisting immediate manager to develop & implement processes to streamline the operations.
- Responsibly for allocation of PTP’s to field executives on daily basis and providing them online support for soft bucket customers.
- Arrange to collect the Outstation pick-ups to delinquent customers.
- Analysis for the non-contactable customers which intern improves contact rates and productivity.
- Completed legal assists as Sec-138, Surfeshi & securotigetion 13(2) notices to NPA & defaulter customers.
- Taking care of Internal Audit as Receipt Books & Agency Bills.
- Well knowledge of banking software like Finn-One & I-View can tally the statement easily.
- Uploading the New Vendor's & Collector’s RCU in VSTS, Making ID Cards of field Executives,Preparing M.I.S. like ID Cards Tracker.
- Resolved the Customer’s queries in FCRM.
Achievements
- Achieve monthly/daily targets as defined by Manager while preparations of bills & making of ID Cards.
- Improve productivity by using innovative ideas and reduction the no of days for making of bills.
PROFESSIONAL EXPERIENCE
PVR Cinema
As a ESP (Entertainment Service Provider)
Period August’06 to January’07
Key Responsibilities
- Taking care of Candy-Bar & selling food items.
- Taking orders from customers & served on seat.
- Handling sitting arrangement of customers in Audi.
EDUCATIONAL QUALIFICATIONS
- B.Com (Pass) from PGDAV College Delhi University in 2006
- XIIth from Passed CBSE Delhi
- Xth from Passed CBSE Delhi.
COMPUTER PROFICIENCY
- One Year “Professional Diploma in Web & Software Engineering” from F-TECH Computer Education Delhi. The Course consisted of WINDOS-XP/MS Office/MS Office 2000/ HTML/DHTML/ C++/ Java Script/ Visual Basic/ Web Designing/ Internet.
- “Account Assistant Course” from Bharatiya Vidya Bhavan Gandhi Institute of Computer Education and Information Technology, Delhi. The Course Consisted of WINDOS/MS WORD XP/ MS Excel XP/ Tally-7.2/ VAT/ EXGN and Integration with Office Routine.

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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4321731
Date & Time : 2nd Jul 2011 7:31 AM (UTC)
IP Address : 203.27.235.5
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Predicted Country : India