Reliance BPO : Chennai : Team Leader - Operations

[deepika]

Reliance BPO Private Limited
http://www.reliancebpo.com

Company Profile
Reliance BPO, a premium business process outsourcing services provider is part of the Reliance - Anil Dhirubhai Ambani (ADA) Group, one of the largest business houses of India.

Reliance BPO is a state-of-the-art service provider offering end-to-end solutions focusing in the Telecom, BFSI, Utility and Entertainment industry verticals. Clients come to us for cost advantages but stay with us because of our quality. We have been consistently delivering quality services to our clients thereby generating unmatched business value to our customers through our centersâ of excellence. Our operating philosophy is to provide value added workflow solutions to our customers utilizing the best of skill sets to ensure continuous improvements in our service offerings.


Team Leader - Operations
Experience:
4 - 8 Years
Location:
Chennai
Education:
UG - Any Graduate - Any Specialization

PG - Any PG Course - Any Specialization;Post Graduation Not Required
Industry Type:
BPO/ITES /CRM/Transcription
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
08 Sep


Job Description
- Manage team of Customer Service Executives
- Manage call flow
- Increase productivity
- Handle escalated calls
- Provide MIS to Manager Operations
- Schedule or roster of Customer service executives
- Motivate team
- Maintain call quality of team
- Ensure the team is adhering to the service level
- Implement various work process
- Interface with respective work center for resolution of complaints


Desired Candidate Profile
- Must be graduate
- 4 years of work experience and the last one or two years experience in voice based BPO
- People Management skills
- Good communications skills


Executive Name:
Jayaraj

Address:
Reliance BPO
No.2, Park Road
Padi
Chennai,TN,INDIA 600 050

Email Address:
hr.chennaicontactcenter@relianceada.com

Telephone:
91-044-30385003

Reference ID:
TL 006

Keywords: Team Leader

[Guest]

hi my name is antony am a b.sc. graduate with nearly two years experience in an international bpo and also was working part time during my college for two and half years so is there any chances for me plz do get back to me if possible to mailme_antony AT yahoo.co.in
thanks a lot

[bala_73_in]

I here by declare that the above information given by me is true to the best of my knowledge and belief.

[rituparna mahendru]

E-mailid-ritu.mehandru AT gmail.com

Objective:
To set and attain career goal through hard work and determination.

PROFESSIONAL EXPERIENCE:
Centre Manager:Frankfinn Institute of Air HostessTraining 27th Aug 2007 – 15th March 2008

MAIN RESPONSIBILITIES :
- Is responsible for the overall administration and smooth functioning of the centre.
- Has to be a good administrator, communicator, problem solver and team motivator.
- Has to co-ordinate with vendors, property owners and other people concerned cost efficiently for the requirements of the centre at different times.
- Has to conduct staff induction
- Has to make the MIS and CH Reports and send it to the Head/Corporate office every month at the specified time.
- To check the punctuality of the staff and to implement the same adopt the ‘Lead by Example’ policy.
- To check on the students and the smooth running of the classes.
- Has to coordinate with the parents of the students in case there are any issues.
- Has to handle the grievances and issues of the staff.
- Has to be aware of the formats and KRAs of all the staff members in the centre.
- Has to analyse the performance of the centre through the reports and proactive in working towards making it a profit generating centre.
- Has to monitor and delegate the marketing work by coordinating with the marketing team.
- Has to be alert and observant at all times.

Senior Executive : - HCL Aug,05-march,06
Joined as a senoir cc for a UK process (British telecom). Was promoted as a floor trainer for the same. Worked in Hcl for 8mnths after which had taken a maternity leave. Was in the payroll of Hcl till december and then resigned for personal reasons.

Had taken training sessions with the freshers
Monitored calls, time to time.
had taken one o one for betterment of the candidates.
Sent daily reports to the team leader for the freshers who hit the floor.

Senior Executive : - Global Vantedge Aug,02 – Aug,04
Job Profile:
Was working as a senior executive and handling third party collections portfolio. Working as an SMS with the new batch for better performance.

Proceeses like Black Hawk, AT&T,and presently working with Discover card.
Attended trainings like FDCPA, Collections, Voice & Accent, Compliance, and Web & System training.
Mentored new hires and helped them come up the learning curve,shared best practices and ensured that the whole team /portfolio is benefited.
Ensure quality reporting and work with operations to build a highly effective measurement and reward systems based on empirical data.
Understanding onjob training needs and assist in scheduling and time management.
Periodically interact with middle and senior management.
Embody the spirit of excellence through team building, and sound man-management skill..
Develop strong inter-personal relationships with the team to cohesively bond them together with the company and integrate them with the vision and core values.
Topped the portfolio of collections and also been rewarded six sigma in collections and rewarded for it.

Process Associate: - GE CAPITAL – Gurgaon Feb,01 – Aug,02
Job Profile:
Worked as Process Associate and worked with the Outbound Collections in the early as well as late stage portfolios.
Done training sessions with the new associates and mentored new associates to help them work better in a new environment. Also done sessions with the teams on effective communication skills,process knowledge,soft skills,and system familiarity.
Escalated calls resolutions given on time to new people.
Strategizing and motivating team members to achieve team targets.
Conducted Compliance sessions for OUTBOUND COLLECTIONS.

CORPORATE TRAININGS
Compliance Training.
Collections skills training.

Summary of Qualifications
Worked with CITICORP MARUTI FINANCE (CALCUTTA),Front Office handling Car finance and EMIschemes.
Worked as a trainee for bonds, and fund in ICICI (Calcutta).

EDUCATION
Bachelors in Humanities:Passed from Calcutta University with 2nd Division..
West Bengal Board of Higher Secondary Education:Passed with 2nd Divison.
West Bengal Board of Secondary Education: Passed with 1st Division.

Additional Information
An active member of ROTARACT CLUB OF CALCUTTA, for 3 ½ Yrs.
Learning,FUNDAMENTAL,MS-dos,win-98/nt,Programming Techniques,Database Concepts,Foxpro.
Have been an active member in leadership training servive in Carmel convent.
Other interests painting and semi-classical music.

[Srivani J]

Looking for the post of Team Leader. Having 3 years experience in Sales field as a Team Leader.

[Rajalakshmi]

Hello,

I have an experience of 6 years in medical billing as a Team Leader. Please let me know if you have any team leader opportunity in your company.

Thanks,
Rajalakshmi

rajalakshmi78 AT yahoo.com

[sachinks_1979]

HI, I have 8 years exp in sales and Marketing management

Let me know any opportunity.

Thanks,
Sachin

[Guest]

Hi

This is Nijin working as a Quality analyst in Allsec Technologies Pvt Ltd,Chennai.Now i am looking for any opening in team leader or Quality analyst post in domestic inbound process.If there is any opening for that then please inform me.Now i am attach my resume with this mail.

Regards
Nijin
+91-

[Guest]

Hi

This is jaikumar working as a team leader in concentrix Pvt Ltd,Chennai.Now i am looking for the post in domestic inbound or out bound process.If there is any opening for that then please inform me.Now i am attach my resume with this mail.

[Guest]

I have an work exp around 16 years, two years non teach email process, pls tel me i am eligible for team lead role
raj_spic AT yahoo.com

[Guest]

Subject : Job vacancy
Resume
Post applied : Team Leader
Current role :Team Leader
Process :Airtel process & BSNL
Experience :3 years
Native :Trivandrum
Current place :Nagercoil.
CTC :1.4 L (yearly)
Expected CTC :1.5 L (yearly)
Relocation :Willing to work ,chennai
Shift :All shifts are comfert
By Ramkumar S HGS Team leader.Thank you.
ramkumars462 AT gmail.com

[Guest]

Hi

I have around 9 years of experience in the BPO sector and also 6 years of experience as a Team Leader. I have abilities to handle upto 40 members in a team too. Also handled Team training in leadership skills,Time Management and Personalty development too.

I need to know if there are any Suitable Team Leader Vacancies in Reliance.

[Guest]

Ipe Shinee
shinee_ipe AT yahoo.co.in
________________________________________
OBJECTIVE :
My goal is to obtain a challenging leadership position where I could apply my creative problem solving skills which I have learned from the past 13 years of my experience and lean management skills with a growing company to achieve optimum utilization of its resources so as to maximum its profits .I am also looking forward to where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.
EMPLOYMENT HISTORY :
Call Center Experience :
- April 17th 2008 –June 1st 2012- CITI Group Global Services-TCS. Spencer Mount Road.
(US -NA- Banking Process and Customer Service)
Joined in as band 2 Process Officer and as of now band 3 (Team Leader)with Work Force Management. (MIS)
My Role : (Joined in as a Process Officer in Band 2 for citigroup global services where I handled all the basic banking process which included Identifying the customer and placing Fraud Investigation if need ,Providing from the balance too sending check books to the correct address and also helping them with the online issues such as bill payments etc. I was promoted and got my Band 3 and became a Team leader for the MIS the work Force Management where I handled all the units reports to checking on them from what was created and correcting if needed ,also I am reporting to the Vice President. )

- October 2005–April 2008 -Perot Systems Business Process Solutions, Ambatttur.
(US-Medical Billing for Providers)
My Role : (I was responsible for helping US Hospital to claim their Medical Bills again checking if needed and submitting it to be claimed. I also used to train the new joined FA’s in the process. )
- August 2004–October 2005-Infotronics Pvt. Ltd. Alwarpet.
(UK -land line connections and also Australian- Real Estate).
My Role : (This was a pure call center job where I used to call up the UK customers and collect all the details from there address to SSN and sell Land line connection. I also had the chance to sell land and houses for the Australian customers. Within 6months time I grew to be a Group leader and I had a group of 8 to 9 associates under me.)
- April 2004–August 2004 -Proton Web .Royapetta.
(US-Mortgage)
My Role :(This was for the US customers and I was responsible for their NEW MORTGAGE and also helping them to pay off if requested.)
Other Experience :
- November 2001–January 2003 –IT Kids. Chrompet. (Center Manager)
My Role : (I was responsible for 3 Teachers 2 Engineers and the kids who joined in.)
- September 2000–October 2001 –NIIT. CIT Nagar.(FOC)
My Role : (Was asked to join in as for a challenge to bring the business back in as it was in the process of shutting down. Was able to bring it back into action.)
- June1999–July 2000 –Ladies Hostel, Nungambakkam, (Warden and Manager )
My Role : (I was in full control of the Hostel not only as a warden but also as a Manager of the place.)
EDUCATION :
- High School -St Joseph Anglo Indian High School. Presentation Convent.
Perambur Chennai. (June1994)
- Higher Secondary School -Presidency.G.H.S.School. Egmore, Chennai(May1996)
- Degree (UG) -B.A. English. Annamalai University.(December 2002)
- Degree (PG) -PGDMA. Loyola .Chennai.(Under going) (2011-)
- NIIT -Honors Diploma In Network Centered Computing. Chennai. (1999)
- NIIT -Quality Management. Chennai. (1999)

[Guest]

I'm Allen from Chennai who worked in Zara infovision as Tech Support Teamlead with an experience of 3 years & in Ajuba as Accounts executive for nearly 2 years, Kindly revert me back if you have any such openings related to Team Lead. kindly excuse me as i'm unable to submit my resume in this communication & i dont persue a graducations.