www.hclbpo.com HCL BPO Chennai, Noida, Bangalore : Voice tech support

[deepika]

HCL
http://www.hclbpo.com

Keywords: Voice Support, trouble shooting

Company profile:
HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( www.hcltech.com ) and HCL Infosystems (www.hclinfosystems.in)

The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

Designation Tech support

Job Description
Hi,
Exciting Opportunities beckon Technical support engineers with experience of 0.5-3yrs for our Chennai facility.
We require candidates with trouble shooting expertise in networking domain for our Offshore Development centre.
Pl mail your resume with subject as Networking, Your Name, Location (eg: Networking, Sunil, Chennai) immediately to kulandaivelans@hcl.in.
Also mention the following details:
Your Current CTC:
Your Expected CTC:
Notice Period:
Willing to Relocate to Chennai (Y or N) ?:
Can you take up the interview this Sunday (7-Sep-08) at Chennai? (Y or N)?


Skills:
*Excellent communication skills both written and verbal
*Expertise in Troubleshooting
*Expertise in Windows and Linux Administration
*Awareness of system administration, server administration and network preferred
*Ability to work under pressure and meet all SLA's


Desired Profile Skills:
*Excellent communication skills both written and verbal
*Expertise in Troubleshooting
*Expertise in Windows and Linux Administration
*Awareness of system administration, server administration and network preferred
*Ability to work under pressure and meet all SLAâs

Experience : 0.5 -3 Years

Education : UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization

Location : Chennai

Industry Type : BPO/ITES /CRM/Transcription
Functional Area : ITES/BPO/KPO, Customer Service, Ops.

Education UG - Any Graduate - Any Specialization;Graduation Not Required
PG - Any PG Course - Any Specialization;Post Graduation Not Required

Contact Velan

Email kulandaivelans@hcl.in
Website http://hcltech.com
Job Posted 03 Sep

You can also apply online here
http://www.hclbpo.com/apply_online.html


HCL Technologies Ltd.
A-104, Sector 58,
Noida 201301 , India
Tel: 0120-2589690

HCL Technologies Ltd.
C-39, Sector 59,
Noida 201301 , India
Tel: 0120-2589690


HCL TechnologiesLtd.
C-23, Sector 58,
Noida 201301 , India
Tel: 0120-2589690


HCL Technologies Ltd,
B-34 / 3, Sector 59,
Noida 201301 , India
Tel: 0120-2589690


HCL Technologies Ltd,
A - 22, Sector 60,
Noida - 201301
Tel: 0210-2589690


HCL Technologies Ltd.
Number 123, DSL Software BPO Division
Second Floor, Block 2, Shivalaya,
EPIP Phase 2 , Whitefield Industrial Area
Bangalore - 560 066, India


HCL Technologies Ltd,
Unit-2, Block-1, No. 84,
Greams Road
Thousand Lights
Chennai - 600 006, India
Tel : 044-66225522


HCL Technologies Ltd,
Unit-2, Block-1, No. 84,
Greams Road
Thousand Lights
Chennai - 600 006, India
Tel : 044-66225522


HCL Technologies Ltd,
Module 1, Tower 1
6th Floor, Chennai 1
SEZ Unit
ETL Infrastructure Services Ltd., 200 feet Road
Thoraipakkam
Chennai - 600 096, India

[titus]

hi.. myself sundeep from Bangalore looking for a job in HCL-BPO in bangalore.

Fresher with MCA looking for a challenging position in software (IT)

Hi, this is Syed Mohammed looking for a job in HCL BPO, Bangalore & i do have an Exp of 1year in the same field right now working for Janya Converged Solutions as T.S.R for US Shift..

Hello...
I am working with HCL technologies Ltd at Noida as a Senior TSO.I want to apply for HCL Bangalore.Please update ASAP..


Thanks
Vijay Sen:p

hi myself arun from bangalore looking for a job in hcl-bpo in bangalore.i'm having an experience of 4 months as a customer care executive in an international inbound call net(U.S-inbound process)....

i am b.tech (IT) fresher looking for IT job in HCL noida bpo

Y.joy singha searching for job in BPO IT

Hi everybody!

Do anyone know the joining date for hcl bpo for non-voice logistics process in chennai.
I got selected, but so far i haven't received offer letter.

Interview held on December 3rd, 2010

[Guest]

trying for call center for voice RESUME

SANTHOSH A.C
Email: santhoshlazer@yahoo.co.in

Career Objective: Seeking assignments in Technical Support / Instrumentation and Electrical Maintenance with a growth-oriented organization of repute,in RIG, SHIPYARD & INDUSTRIAL PLANT

Professional Overview

A result oriented professional with over 10 years of qualitative experience in Instrumentation and Electrical Maintenance. Presently associated with Ocean Automation Solutions (Dubai) as an Instrumentation and Electrical Technician. Experience in Testing, Maintenance, Commissioning and Calibration of Transmitters in (Electronics and Pneumatic) of Pressure, Temperature, Flow, Density, Level, Vibration, P H, Concentration, Conductivity, O2 Analyzer, Magnetic Flow meter, Gauges, Switches, Tacho Meter, Load Cells Etc. Testing and Installation abilities in optimizing Equipment performance and efficiencies. Skilled at handling multiple tasks and projects simultaneously in challenging environments with excellent relationship management skills and the ability to relate to people at any level of business and management. Possess excellent planning abilities, with effective analytical and interpersonal skills.

Areas of Exposure

Testing And Maintenance
↔ Interfacing with engineers for designing, testing & troubleshooting for various models of Fire Alarm, Gas Detection Systems, Generators, Boilers, Inert Gas Systems and Main Engines. Used for Vessels and Rigs.
↔ Scheduling Maintenance & Installation jobs & ensuring timely completion as per pre-set parameters for new and existing Equipments.
↔ Coordinating with engineers for approval of drawings as per specifications

Installation and Commissioning
↔ Preparing layouts for the project as per the process and material flow needs.
↔ Foreseeing performance bottlenecks and taking corrective measures to avoid the same.
↔ Ensuring effective site management and discipline to ensure safe execution of the projects.
↔ Erection, commissioning of equipments, providing utility services to the equipments.

Technical Support
↔ Handling on Equipments and complaints and providing quick service, which entails provision of fastest solutions to engineers concerns so as to enhance their satisfaction levels.
↔ Assisting the Engineers in terms of establishing procedures and processes for Maintenance.
↔ Providing customer support in relation to operations, installations, preventive maintenance and troubleshooting.
↔ Conducting training programs to enhance operational efficiencies of Commissioning and feature Maintenance of workforce.

Professional Credentials

Since July 2001 with Arab Ship Building And Repair Yard Co.(ASRY Bahrain) as Customer Technical Support

↔ Accountable for Installation of new models of Electrical and Instrumentation of Equipments for new Vessels.

January ’2005 with Consilium Middle East Formely Known as As SAAB ROSEMOUNT (Sarjah UAE) as Technician

↔ Accountable for Servicesing and Installation of new models of Electrical and Instrumentation of Equipments for new Vessels.

Previous Assignments

July 2008 with OCEAN Automation Solutions (Dubai) As Service Engineer.

↔ Accountable for Servicesing and Installation of new models of Electrical and Instrumentation of Equipments for new Vessels and Rigs.

Academic Credentials

1998 Diploma in Electrical and Electronics Chennapattanna University (India)
1994 10th Class Secondary Board of Education (India)

[Guest]

D.HELAN
Mail ID : hersella17 AT gmail.com
It is province of knowledge to speak, and it is privilege of wisdom to listen.
-Oliver Wendell Holmes…

Objective :
Diplomatically resolve customer complaints and diffuse tension to ensure customer retention.
Academic Profile :
Qualification University/Institution Year of Completion Aggregate
Bachelor of Engineering (Electronics and Communications) Sri Krishna Engineering College, padapai, chennai.
(Affiliated to Anna University) 2007-2011 67%
Higher Secondary Bentinck Hr.Sec.School.
Chennai. 2007 84%
Secondary School Leaving Certificate Joyhil Matriculation. School.
Chennai. 2005 82%
Skills :
Skills include a demonstrated competency in windows applications, keyboarding proficiency and use of automated systems. Articulate with excellent verbal and written communication skills.
Technical Skills :
Languages Basics of C, C++,
Packages MS-Office
Co-Curricular Activities
- Active Participation in Departmental activities in all aspects.
- Participation in many Symposiums, National and International Conferences.
- NSS
Personal Characteristic
- Hard working, enduring long hours under pressure.
- Enjoying the profession through the job satisfaction.
- Taking tasks and completion on time.
- Reliable and flexible.
Hobbies and Extracurricular Activities
- Reading books.
- Painting.
- Cooking.
- Decoration.

[meghdoot4u]

HI
This is Meghdoot with an email ID meghdoot4u@gmail.com, looking for non voice accounts process at delhi NCR, NY SHIFT
ITS URGENT do any one may know abt openings

with best regards

[Guest]

i need this job..........

[Guest]

BLAISE SAMUEL JUDE JOHNSON
Email ID : newtoncalls AT yahoo.co.in

OBJECTIVE
To excel and be the best, working with the best – I am focused on achieving expertise in the dynamic discipline of Credit and Risk / Business operation, through consistent personal, professional growth and contribute my intellectual capital towards enhancing business process.

Professional experience
AMLT TOURS & TRAVELS
Joined as Manager for Tour operations ( June 2009 – Reporting till date)
Job Responsibilities
- Responsible for Marketing the brand & products
- Responsible for financial operations & Audit reports.
- Responsible for Customer service.
Portfolio Management
- Providing innovative marketing strategies & periodical reviews with marketing teams
- Analyzing and stream ling the financial process and maintaining daily MIS
- Providing the best customer satisfaction by rendering timely service.
The Hongkong and Shangai Banking Corporation limited.(May 2008 – May 2009)
Joined as Asst. Manager Personal loans Debt Collections
Job Responsibilities
Debt Collections
- Collection for Unsecured product – High ticket Personal loans and Overdrafts
- Responsible for Audit reports (Daily Collection Report, Monthly Performance reports, Maintaining Agency docs, Monthly Receipt book Audit).
- Maintaining and Generating Daily Collection MIS for Chennai and Coimbatore regions to Top Management.
Portfolio Management

- Handling 30-60 days Delinquent Personal loans and Overdraft a/c’s value of (13 to 15 Crs).
- Monitoring Daily field collections among the Agencies.
- Daily reviews with Field Executives and monitoring Daily Run Rate
- Skip tracing and Tele calling and Field visits on dispute and high value a/cs.
- High lighting negative sourcing to Credit
Citifinancial Consumer Finance India Ltd. (March 2004 –April 2008)
Joined as Officer for Credit and Risk and Branch Operations
I was promoted to Asst.Manager for Collections
Job Responsibility
Credit and Risk
- Collection for unsecured Product – Personal Loan.
- My responsibility involves in handling delinquent accounts.
- Responsible for Audit reports.
- Initial legal proceedings against fraud and intentional defaulters.
Branch Operations
- Responsible for Authorization of -Personal Loan accounts.
- Custodian for Cheques.
- Analyzing and streamlining the process on disbursal errors on files.
Portfolio Management.
Credit and Risk
Handled the front- end accounts, later started handling hard
Buckets as well. Initially handled around 1800 cases cumulatively. My role revolved around the below mentioned.
- Handled Small ticket Personal loans from 2 to 4 branches front end delinquent a/c’s
- Handled a/c’s from 0-30days, 30-60days, to 60-90 days.
- Monitoring Field Collections on Daily basis.
- Generate Daily and monthly MIS reports.
- Sharing Collection feedback to Credit the business.
- Skip tracing and field visits on chronic cases.
Operations
Handled the authorization of Personal loan accounts around 5000 files per month
- Maintains daily Disbursal MIS, CSM reports.
- Handled Cheque Printing
- Streamlined the process and reduced Files not in status and Files on Hold
- Maintaining TAT& Supports Sales on various reports
- Monitoring and clearing of Hold and Files not in MIS.
Team Management.
I supervised 2 agency managers whose functions involves in Monitoring field collection activity and Supervised 8 member team on Back end operations. My role revolved around the below mentioned activities.
- Training the team at proper intervals on Code of Conduct.
- Conduct daily reviews with the Team leaders on the Daily collections feedback and
ensure the team meets the Daily Run rate
- Co-ordinates with Customer Service officers and Branch Cashiers.
- Regular review on the Data entry activities on system.
- Regulates motivation programmes with the team.
- Provides back up plans on manpower issues.
Agency Management
Initially handled around 4 agencies across buckets each with a team capacity of 10 executives. My role revolved around the below mentioned
- Training the team at proper intervals.
- Capacity planning.
- Reviewing the performance of the team daily through Daily collection reports and Agency visits.
- Liaison with the proprietors.
- Planning field visits
- Monitoring Compliance among agencies
- Agency motivation through reward programs
- Monitoring and curbing attrition among executives purely through relationship management
ACADEMIC QUALIFICATION
1999-2002
Bachelor of commerce from Vel’s College of Science affiliated to University of Madras.
PROFESSIONAL QUALIFICATION
- Basic Cabin Crew Training from Frank Finn Management Consultants.
- Diploma in Software Management from Aptech Computer Education.
LANGUAGES KNOWN
1 English
2 Tamil
3 French

HOBBIES

1 Listening to music.
2 Reading Current Affairs.
3 Creativity.

[Guest]

CURRICULUM VITAE
ANKIT SHRIVASTAVA
Email :ankitshrivastavasagar AT rediffmail.com
“Looking for a responsible position in an organization, utilizing my talents and skills for the growth of organization as well as myself”
Course Institute University Year Percentage
B.C.A
SICT(M.P.) PTU UTD 2008-11 Result in on wait
S.S.C PRIVATE MP Board 2005 63.7%
H.S.C GHS Heerapur MP Board
2002 65.6%

MAJOR TRAINING :
3 month spicial traning with PANTALOON Retail india LTD in film city
NOIDA for coustermer handling.
.
45 days computer traning with govt. Polytecnic colage sagar(M.P.)

10 Month work Experience with HOME SOULUTION RETAIL IND LTD as a customer support Associate in NOIDA.
Basic knowladge of computer , Internet knowladge
Softwere language – C, C++

- Adaptability, ability to work as a team, Leadership qualities.
- Watching movies, cricket, bike riding

[Guest]

CHANDRAVATHI
Etoile.chandu AT gmail.com
PROFESSIONAL OBJECTIVE :
Seeking an opportunity in a dynamic Organization to create and provide applicable, innovative solutions for the benefit of the company.
ACADEMIC QUALIFICATION :

CLASS SCHOOL/
COLLEGE UNIV /BOARD YEAR RESULT
(%)
B.C.A. Achariya Arts and Science
College, Villianur, Pondy. Pondicherry University 2008-2011* 60.0
H.S.C. Sri Sankara Vidyalaya
Hr.Sec.School,
E.C.R road, Pondicherry. TamilNadu Board
of Higher
Secondary examination 2007 61.91
Matriculation Sri Sankara Vidyalaya
Hr.Sec.School,
Pondicherry. TamilNadu Board
of Matriculation
examination 2005 70.0
KEY SKILLS :

- Enthusiast in learning new things.
- Quick learner.
- Possesses leadership quality.
- Ambitious and self-confidence.
- Friendly and co-operative.
COMMUNICATION SKILLS :

Excellent oral and written skill in English and Tamil.
TECHNICAL SKILLS :
- Computer Languages : C,C++(basics),oops
- Operating systems : Windows XP(user level).
PROJECT :
Done a project about virtual classroom examination using C# .NET as front end and SQL as a back end.
****************************

EXTRA CURRICULAR ACTIVITIES :
- Attended Implant training conducted by Lenova (India) Pvt. Ltf. From 21.06.2009 to 27.06.2009, in Pondicherry.
- Participated in many State Level Technical Meets conducted by other colleges.
ACHIEVEMENT :
- Won several prices at school level for general proficiency.
- Won several medals and prices for dance in schooling.
- Took part in the record setting college initiative and successfully completed multiple Guiness records.

[Guest]

Neelam Rajan
*E-Mail : neelamarunrajan AT gmail.com
Profile
I am pursuing Bachelor in commerce from Vinoba Bhave University, Hazaribag. I have the flair to learn and have a good grasping power along with the determination to work hard. Thus, I think, I can contribute effectively to your organization. Hence with all these capabilities I have, I can always provide the best, to offer, to any of my serving organizations.
Objective
To prove my worth and give my best to the organization I am employed with and help it to reach the brim of success.
Educational Qualifications
- Bachelor in commerce
Vinoba bhave University, Hazaribag
- SSC
Bokaro Ispat Vidyalaya, Bokaro Steel City-Jharkhand
Extra-curricular Activities
- Team Leader of culture Committee in college.
- Member of decoration committee of college.
- Won many prizes in Quiz and debating.
- Won many prizes in embroidery.
Computer Skills
Application Software Microsoft Office 98, 2000, XP
Operating System MS-DOS, WINDOWS95/98/2000/NT/XP

[Guest]

Mohit kumar
Email ID ADDRESS :-
mkmohitkumar.hcl AT gmail.com
Career Objective :-
I will like to work in the organization where I can find the chances too much learning about computer hardware & networking with maximum Utilization of my knowledge, talent, and experience and thinking by full potential.
Educational Qualification :-
Graduation from MJPR University Bareilly with in 2009
Intermediate from U.P. Board of Education with in 2006
High School from U.P. Board of Education with in 2004.
One year Diploma in computer Application from HCL.Cdc BIJNOR 2011
Computer Skills :-
Hardware All Type of Computer Formatting & Installation
All Window’s Installation
Computer Assembling
Add & Remove of Every Type of External Hardware
All Types of Computer Hardware Maintenance & Troubleshooting
A+
Networking
Home Networking (Server & Client)
N+
Mcse Active directory
Dhcp & DNS
Ris server
IIS server
Lan Routing
CCNA Configuration of Router
Dhcp on router
Routing
Linux Administration of Linux
Yum server
Samba server
Dhcp server

[Guest]

what will be the carrer growth as TSO in HCL

[Guest]

I am Devpal singh rawat. I am an employee with HCL BPO till 2006 and had resigned but due to some unfortunate reasons. Now that I am back in NCR what can i do to get the f & f done.

[Unregistered]

May I know how many digits will be there in emp code?