Call Center Executive Delhi : www.oxient.us Technologies

[muthukalee]

Oxient Technologies Delhi : Call Center

Company Name : Oxient Technologies ( oxient.us )
Company Location : C-16,Malviya Nagar, New Delhi, India
Designation (of vacancy) : Call Center
Company E-mail ID : oxienttechnologies@yahoo.com
Company Website : www.oxient.us

Job Description, Candidate Profile, Company Profile, Company Address :

Manager : Operations (Call Center/ Data Operations)

Job Description :
* Providing functional leadership to the operations of the BPO team of around 25 to 50.
* To manage the operational activities and challenges of allocated BPO divisions and ensure resources match workloads to provide cost effective, high quality service within agreed SLAs and timeliness.
* Create, mentor and lead an effective team of Assistant Managers / Team Leaders.
* Be prepared to innovate and actively seek out-of-the-box solutions.
* Identify opportunity for growth of the product and participate in transitions.

Desired Profile :
Excellent English communication skills, both written and oral, Strong leadership skills, should have managed the team of at least 40, Preferably an MBA or Post Graduate Diploma in Management from an institution of repute, 6-8 years of work experience in BPO/KPO (RCM, Insurance, US Healthcare or related sectors), of which at least 5 years in a deputy manager/Sr. team leader role. High on initiative and ability to manage ambiguity.

Contact us:
Oxient Technologies
C-16,Malviya Nagar, New Delhi, India
Phone : +91 11 46061701
+1 (646) 918-5204

[Guest]

RESUME
Aishwarya Shankar
Objective :
Seek a position utilizing my People Management, Analytic, Customer Relationship
Management skills and experience in an environment within an organization that
professes Professionalism, Integrity and Ethics, with relative appreciation befitting
individual skill sets and determining the success of the Customer, individual and the
organization, as its Core Value.
Work Experience :
-Worked as Customer Service Executive for 6 months in Spicejet Airlines
A personal Synopsis :
- Positive Attitude
- Self Confidence
- Commitment towards hard work
- Effective communication skills
- A Team Player
- Able and willing to working under pressure.
- Good interpersonal skills and ability to establish cooperative and professional
relationships with seniors and other members of the staff.
.
Academic Qualifications :
* Graduation in Commerce from Osmania University.(2009)
* Higher Secondary Certificate from Osmania University (2006).

Languages Known :
English-Read, write and speak.
Hindi-Read, write and speak.
Telugu-Read, write and speak
Tamil-Speak.
Achievements-
#Awarded Quality Assurance Champion by Spicejet Airlines for providing good customer service.
#Diploma in French Language, Diplome d'Etudes en Langue Francaise (DELF)
#Completed Microsoft Office Course from Jawaharlal Nehru Youth Centre with an `A' Grade.
#Holding a certificate in `C' language course.
#Completed a course in Travel and tourism from St. Francis Degree College for Women.
#Completed a course in the Maharashtra Government recognized M.C.C (Maharashtra Cadet Corps)
#Participated in Business Communication workshop in St. Francis Degree College For Women.
#Holding a beginner certificate in Kathak dance with 1st Division from Nataraj Nritya Kala Kendra.