Call Center Executive Ahmedabad : www.yantrambpo.com Yantram BPO Services Pvt Ltd

[muthukalee]

Call Center Executive

Experience : 1-2 years

Problem Solving Ability. Experience in Information Handling & Attention to Detail. Experience in Relationship Building, Customer Focus.

Key Skills : Good Communication Skill, Good spoken and written English is must. Should have Capability to convince. Experience in Teamwork and co-operative behavior. Preferably Junior Executives specializing in Customer Service or equivalent. Experienced to work in BPO/ITES /CRM/KPO, Customer Service, Ops./Transcription industry.

About us :
Yantram - Business Process Outsourcing (BPO) Company India bringing to get her the best in professional expertise and the latest in technology innovation to deliver great-value services across diverse industry verticals.We, one of the leading BPO Company India, believe in innovations and learning “the transfer of management and execution of one or more of a company's ongoing learning processes or the entire learning and education function to an external services company."

Contact us :
YANTRAM BPO SERVICES Pvt. Ltd.
#901-902" Samedh "Tower,
Opp.City Bank ,C.G.Road,
Ahmedabad-380009
Gujarat . India
Telephone : +1-408-705-2785(USA)
44-2030020886 (UK)
+91-79-26425472(India)
E-mail : info@yantrambpo.com
http://www.yantrambpo.com

[Guest]

Hello Sir
I am basically from kurukshetra. I am M.B.A (Finance) i want to join the SOMA. Please confirm me about any vacancy in SOMA.


Thanks & Regards
Surender Sharma
(9896597323)

[Guest-IJT]

ARIF A.K.BHERIYA
B/205, Green Park Complex, Shantivan Mahada, Lokhandwala, Andheri (W), Mumbai -53
Phone: 09967926721 ; E-mail arif_bheriya@yahoo.co.in , arif_bheriya@rediffmail.com arif.bheriya@gmail.com

SYSTEM ADMINISTRATOR
Seeking responsible assignments across IT Industry

OBJECTIVE
A results-driven IT professional with extensive experience in the engineering, administration and support of information systems. In-depth expertise in the implementation, analysis, optimization and troubleshooting. Track record for diagnosing complex problems and consistently delivering effective solutions.

EXECUTIVE PROFILE
- Dynamic & Proactive Professional with rich experience in System/Hardware/Network Monitoring, Troubleshooting & Administration.
- Analytical thinker, consistently resolving ongoing issues, often called upon to consult on problems that have eluded resolution by others
- Focused and hardworking, self motivated and team oriented coupled with excellent communication and inter-personal skills. Ready to learn at each stage and has an innate urge for knowledge.

PROFESSIONAL EXPERIENCE
L1- TECH.
Zenith Infotech Ltd. Since 08 Sep.’ 07

- Provided First level of support by monitoring and analysing Server & Network realated problem using WhatsUp Gold tool. Reporting the alerts received from the monitoring tool to Server or Network team as per the incidents or problem findings after analyzing the problem.
- Provided support for proxies, firewalls as they affect Country Office connectivity, including consulting support for local ICT infrastructure configuration
- Responsible for providing support to Windows2003 server (DHCP, DNS, ACTIVE DIRECTORY, PRINT SERVER RDP, GROUP POLICY ,ETC.)and hands-on over NAS storage BDR (Backup and disasters recovery).
- Presently workinig in Veritas Backup.

CUSTOMER SUPPORT ENGINEER
Comnet Solution Pvt. Ltd. Sep. 2005- Aug. 2007
a
- SYNTEL is a highly reputed software oriented company in IT industry (SITE OFFICE).
- Working with the helpdesk team and the Facilities Management Services at SYNTEL INDIA Limited (SEEPZ).
- Responsible for sending critical alerts for Windows 2003 Server & Exchange 2003 Server problems using MOM (Microsoft Operation Manager) tool.
- User account management, security policy deployment & managing network resources.
- Installation, Configuration and Maintenance of new IBM & DELL and HP machines.
- Inventory management and documentation of all types machines used at contact Center.
- Client side support for the real time and database and Understood the LAN and the Campus LAN Implementation of the domestic contact center along with the Clients Technology Team.
- Installation of the mainframe client and the Server Protect Configuration.
- Service and Maintenance of All Personal Computer, Assembling of Pc’s.
- Installation & configured windows 2000 with domain control Installation & configuration from server & client side Provide ftp for clients.

CUSTOMER SUPPORT ENGINEER

Arrow Enterprises Pvt. Ltd. Company Jan 2005 – Sep. 2005

- Working as supervisors of Hardware material in
- ARROW ENTERPRISE PVT.LTD COMPANY
- it is a export company in secundarabad (A.P) 500 025
- Provided consultation and online help regarding hardware.
- Assembling all Intel,Ibm,Hp,& dell machines.
- Configuring hardware devices
- Troubleshoot all hardware parts.
- Service and Maintenance of All Personal Computer, Assembling of Pc’s.
- Microsoft Windows 2000Professional, Microsoft Windows XPProfessional & 98

TECHNICAL SKILLS
Skill set on Windows
- Installations and Configurations of Windows 2000/20003 Server including Active Directory Management and DHCP.
- Configuration and troubleshooting of Domain, DHCP, DNS, WINS, DFS.
- Backup products and Patch Management.
- Used Remote Installation Services (RIS) for network installation of workstations.
- Knowledge of RAID Levels 0, 1, 5 levels for Data Redundancy.

Hardware
Assembling Intel x86 machines Configuring hardware devices

Networking
Installation of Active directory Service, DNS, DHCP-Installation of Microsoft Windows 2000 Server, Advanced Server, Peer to Peer Networking with Windows 9.x, NT Workstation.

Software Installation
Main fram software, Citrix,Ibm pcom,Db2 client,Db2 server, Crystal Software, Dotnet fremwork,Ie6 sp1, Jav web 1.4,Lotus domino admin setup, Lotus notes-client, Msdn, Qtp, Sql server stded2005, Visio200, Visio std 2003, Visio 6 set, Visual studio, Visio viewer2003, W2ksp4, & IIS.

Anti-Virus
Installation of Symantec antivirus, Symantec client firewall & update antivirus Troubleshoot the virus problem.


Troub-shoot
2000proff, 2000server, Xp, 2003, Office xp, Office 2000, Office 2003,& Other software,Visual studio, Visio viewer 2003, Sql server stded2005, Visio200, Visio std 2003, Visio 6 set, Main fram software, Citrix,Ibm pcom, ,Db2 ,Client, ,Db2 server, Lotus notes client.

Configuration
Office XP, office2000, Office 2003, Main fram, Citrix, Lotus notes client.


TRAINIG UNDER TAKEN
Hardware & Networking
Jetking Institute - Secunderabad (A.P).

ACADEMIC

S.S.C (Xth ) 1997
N.T.C.C High school ,Mumbai (Maharastra)

H.S.C (XIIth) 2000
Ramzaan-Ali collage., Mumbai (Maharastra)

B.COM + 1 Years Diploma
Complete My GDBA ( Graduate Diploma in Business Administration ) from
National Institute of Management., Mumbai (Maharastra)

PERSONAL DETAILS

Contact Address : B/205, Green Park Complex, Shantivan Mahada, Lokhandwala, Andheri (W), Mumbai -53
Date of Birth : Aug. 13,1979
Strength : My Pragmatic Attitude with Willingness to succeed.
Extra Curricular : Cricket, Chees, Carrom board & Music
Marital Status : Unmarried.

I hereby declare that the above provided information is true to the best of my knowledge and belief.


Date :14-02-08

ARIF A.K.BHERIYA