Customer Service Advisor Mumbai : www.3globalservices.com Hutchison 3 Global Services Pvt Ltd

[muthukalee]

HUtchison 3 Global Services Pvt. Ltd Mumbai : Customer Service Advisor

Company Name : HUtchison 3 Global Services Pvt. Ltd

Company Location : Mumbai

Designation (of vacancy) : Customer Service Advisor

Company E-mail ID : reconnect@3globalservices.com

Company Website : www.3globalservices.com

Job Description, Candidate Profile, Company Profile, Company Address :

Eligibility
- Graduate freshers are welcome to apply
- Under-graduates with minimum 6 months of experience
- All BE professionals should have a minimum of 6 months of work experience in an international call centre

Process Description
-Identify billing related issues and explain adequately the reasons for the same
-Manage customer inquiries and provide end to end resolution with regard to price plan, free data allowance, installments, payment charges and network coverage
-Support post sale inquiry relating to network and handsets
-Develop customer service leads for other channels
-Verbally demonstrate the features and benefits of 3 products and services and information concisely, accurately and in an enthusiastic manner ]

About us :
We are Hutchison 3 Global Services Pvt. Ltd. We are a 100% subsidiary of the Hutchison Whampoa Group (a Fortune 500 company that introduced 3rd Generation telecom technology to the world). Located at Mumbai and Pune and spread across an area of over 5,17,125 sq. ft., H3GS has over 10,000 employees in the age group of 18- 30 years. Unlike any other BPO or Call Centre, we work on the advanced 3G (3rd Generation) technology and provide end-to-end CRM (customer relationship management) solutions to customers of ‘3’ telecom in the UK, Australia and Ireland.

Contact us :
Hutchison 3 Global Services Pvt Ltd
Spectrum Towers, Mindspace,
Chincholi Bunder Link Road,
Malad (West), Mumbai - 400 064
Phone : +91 (22) 6676 3333 11111

[Guest-IJT]

Name : Kaushal Kankeshwar
Email : kkankeshwar AT gmail.com
Designation / Skillset : Asst. Credit Manager/Credit Manager (Retail Assets or Corporate Assets)

Resume :
Objective

To work in a challenging environment in a company which can offers long-term career potential for advancement and growth.
Strengths

- Good Accounting Skills
- Pursuing Oracle DBA – 10g
- Knowledge of SQL
- Expert Knowledge of MS Excel & MS Access
- Ability to work individually and in a team.
- Willingness to take responsibilities.
- Confidence and ability to learn new skills quickly.
- Good team player.
- Ability to multi-task and work against deadlines.
- Good communication, inter-personnel and presentation skills.
Dell International Services Since : Dec 3rd2007till Date
Process : US Credit analysis, Global Financial Services
Position : Financial Administration Associate (Corporate Credit)
Profile
- Dynamic Enthusiastic Finance Professional incorporating concepts into Real Time situations.
- Excellent understanding and interpreting of Financial Statements and infer existing and future conditions.
- Significant contributor to the Credit Management, Monitoring and Reviewing sanctions, Compliance Standards.
- Accomplished in the emerging domain of Fraud Prevention in credit management.
- Demonstrated adherence to Regulatory and Compliance Processes.
- Involved in driving Best Practices across geographies in credit analysis process.
- Motivated and Achievement oriented, efficiently guiding, motivating team towards Performance Maximization and Productivity.
Organizational Experience
As Process Associate
- Handling Credit Pre & Post Release Documentation under strict observance of corporate Credit policy.
- Review the company’s financials and calculate key financial ratios to analyze the financial condition of the company.
- Data mining external and internal sources to establish credibility and credit worthiness, limits of Parties.
- Responding to Inter and Intra corporate queries of the credits sanctioned.
- Conducting periodical review on existing accounts to spot any bad payment trend and take immediate action.
- Ongoing monitoring and Observing market trends to spot de-grading of credit quality and take action at once.
- Constantly interacting with the team to share market info, performance parameters and best practices.
- Mapping business requirements in terms of overall process functioning, team coordinating, personnel training for enhanced performance and productivity.
- Successfully achieved and maintained the goal of processing orders having an SLA of 2 hour with respect to the assigned accounts, ensuring 100% of Accuracy and customer satisfaction.
Max New York Life Insurance Co., Surat Since : Dec 2006 to Oct 2007
Process : Sales
Position : Associate Sales Manager.
- Achieving the sales target stipulated by the company through the group of insurance agents appointed by me.
- Training & motivation the agents to strive the sale targets month by month.
Gmac Financial Services India Ltd., Surat Since : Feb 2004 to Dec 2006
Process : Auto Loans Credit & Sales
Position : Senior Credit & Sales Associates.
- Handling Credit Pre & Post Release Documentation under strict observance of Retail Credit policy.
- Review the customer’s financials and calculate key financial ratios to analyze the financial condition of the company.
- Data mining external and internal sources to establish credibility and credit worthiness, limits of Parties.
- Responding to Inter and Intra corporate queries of the credits sanctioned.
- Conducting periodical collection review on existing accounts to spot any bad payment trend or delinquency and take immediate action.
- Ongoing monitoring and Observing market trends to spot de-grading of credit quality and take action at once.
- Constantly interacting with national Credit Head for better understanding of latest financial & credit updates in Retail Asset.
- Mapping business requirements in terms of overall process functioning, team coordinating, personnel training for enhanced performance and productivity.
- Helped establish the Escalation-Handling Mailbox for speedier execution of loan disbursement and smooth flow of auto loans.
- Appointment of new direct sales associates and maintaining the good relation with existing Sales associates.
- Conduction periodically training sessions for all Sales Associates & motivation them to achieve the sales target.
HDFC Bank Ltd., Surat (Third Part CPA Agency) Since : July 2002 to Feb 2004
Process : Credit Analysis (Retail Assets)
Position : Senior Credit Associates.
- Handling Credit Pre & Post Release Documentation under strict observance of Retail Credit policy.
- Review the customer’s financials and calculate key financial ratios to analyze the financial condition of the company.
- Data mining external and internal sources to establish credibility and credit worthiness, limits of Parties.
- Responding to Inter and Intra corporate queries of the credits sanctioned.
- Conducting periodical collection review on existing accounts to spot any bad payment trend or delinquency and take immediate action.
- Ongoing monitoring and Observing market trends to spot de-grading of credit quality and take action at once.
- Constantly interacting with national Credit Head for better understanding of latest financial & credit updates in Retail Asset.
- Mapping business requirements in terms of overall process functioning, team coordinating, personnel training for enhanced performance and productivity.
- Helped establish the Escalation-Handling Mailbox for speedier execution of loan disbursement and smooth flow of auto loans.
Educational Qualifications
- Masters in Business Administration (Specialised in Finance & Marketing) from
Sikkim Manipal University (2006)
- Bachelor in Business Administration (Specialised in Finance) from South Gujarat University (2002)
DECLARATION
I hereby declare that all the above mentioned details are precise and true to my knowledge.
(KAUSHAL KANKESHWAR)
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4287476
Date & Time : 22nd Jun 2011 6:16 PM (UTC)
IP Address : 143.166.226.58
Browser Info : Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6
Predicted Country : United States

[Guest]

RESUME
SUNIL JAISWAL
E-mail : sunil_ons AT rediffmail.com
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AUTOMOBILE SERVICE PROFESSIONAL
Seeking challenging assignments in the field of automobile servicing with
renowned Brands
Date of birth : 1st July 1984
Experience : 7 years
CTC : 1.8 lacs p.a.
PROFILE & STRENGTHS
- Diligent, focused & technically sophisticated professional, serving the Automobile sector with 6 years of experience as a Service Engineer.
- Equipped with the expertise in Automotive Dealer Customer Service Functions, Dealership Management, Customer Care & Complaint management, Data management & Analysis. Possess knowledge of automotive repair procedures for technical support.
- Excellent communicator with exceptional talent for problem solving and ability to handle multiple functions and activities in high pressure environments with tight deadlines.
- Demonstrated ability to manage human, financial and material resources towards the achievement of stated targets/ objectives, to plan and manage work programmes and to lead, motivate and provide effective guidance to a team of professional and support staff.
EDUCATIONAL & PROFESSIONAL DEVELOPMENTS
B.E. in Mechanical Engineering with 67.25%
S.G.S.I.T.S. college, Indore affiliated to Rajiv Gandhi Proudyogiki
Vishwavidyalaya, Bhopal
Polytechnic Diploma in Mechanical Engineering with 58.76%
Ujjain Polytechnic College, Ujjain affiliated to Rajiv Gandhi Proudyogiki Vishwavidyalaya, Bhopal
High School Certificate Examination with 67%
Board of Secondary Education, Bhopal, M.P
Middle School Certificate Examination with 72%
Board of Secondary Education, Bhopal, M.P
Work Experience :
Current Organization : MP Auto Care, Indore
(Authorised Ashok Leyland Service Center)

Designation : Automobile Service/ Maintenance Engineer
Tenure : 19 May 2009 to till today.
Responsibilities :
- Inspection the breakdown vehicles and find out cause of failure.
- Provide instruction for better vehicle performance to driver.
- To make Engine failure report, when any engine failure under warranty
- To make (FIR) Product Failure Inspection report.
- To make parts pick list for claim.
- To make Gear box and Differential failure report & send it AL head office.
- To insure that the parts failure reason either technical or manufacturing fault
or operational problem..
Tenure : 01 Jan 2008 to 17 May 2009
Organisation : T.V.S. Iyenger & sons Ltd. (Ashok Leyland Dealership)
Designation : Service Engineer
Responsibilities :
o To make Engine failure report, when any engine failure under warranty.
o To make Gear box failure report.
o To make Differential failure report & send it AL head office.
o To make (P.P.R) Product performance report.
o To make Inventory sheet for vehicle job.
o To make parts pick list for claim.
o To make packing slip according to claim parts
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Tenure : 06 Oct 2005 to 28 Dec 2007.
Organisation : Patel Motors ( I) Pvt. Ltd, Indore. (Eicher Motors Dealership)
Designation : Service Engineer.
Work Profile :
o To make all technical reports related to parts failure.
o To insure that the parts failure reason either technical or manufacturing fault
or operational problem.
o To making all claims according to Eicher Motors Ltd. noms.
o To give right direction to customer for warranty terms, free service and post
service terms details.
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Tenure : 26 Nov.2003 to 5 Oct 2005
Organisation : Sagar Automobiles Pvt. Ltd,Indore.(M&M Dealership)
Designation : Service Adviser.
Work Profile :
o To make Inventory sheet for vehicle job. .
o To make parts requision slip.
o To make delivery letter for vehicle.
o To give right service guideline to customer.
o To advise about free & post service advantage to customer
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R/D for Organisation :

1) Checking processors of Engine & name is “HOUSE OF ENGINE “ 2) Precautions after Engine O. H.
3) Instructions for installing the “ TURBO CHARGER “

Training Undergone :
- Vocational training for three months in Grasim Industry Limited (Aditya Birla Group Enterprise), Nagda (M.P)
- Ashok Leyland BS-II AL Pro ( Trans) training attended at STC Nagpur.