Front Office Assistant : Resume CV

[ranjanmohapatra]

RANJAN KUMAR MOHAPATRA
MOB—9861610496
E MAIL Id- :ranjannmohapatra AT gmail.com
ranjanmohapatra76 AT yahoo.in

Permanent Address :
Ranjan Kumar Mohapatra
S/o :-Mr.Rama kanta Mohapatra
At :-Saintala
Via :-Titilagarh
Dist :-Balangir
State :-Orissa

I Am :

Currently workings as Hospitality industry, since 2 years as Front Office Assistant in “The Hans Hotel” Star
Hotel in Puri. During this ongoing tenure I am responsible for all the financial and operational activities
in the Front Office and other core departments. The work includes : - Ensure setting up the systems and
procedure of the Hotel. Support the overall strategic management of the Hotel. Increase the brand image
of the Hotel. Ensure proper market mix, inventory and rate management to achieve the maximum average
room rate through inventory & yield management. Work closely with the sales & marketing department in
planning room requirements & assignment, price allocation and rooming list etc for all the tour & convention
groups as well as important guests. To build an effect team of employees & ensure smooth & efficient
operation of the department maintaining the highest possible service standards. Selling, register guest and
assign guest room as per their requirements. Co ordinate guest service. Maintaining the proper reservation
status. Provide the information of the hotel, the surrounding the community and any attraction or events
of interest to the guests. Maintain the accurate room status information and room key inventories Maintain
guest account, monitoring credit limits and follow up the pending bills and payments. Produce guest account
statements and complete proper financial settlements. Ensuring proper Billing Reporting to General Manager
about the Suggestions/drawbacks/complaints /area where need improvements

CAREER OBJECTIVES
A candidate seeking an opportunity for him to prove and set an example by working meaningfully, by
using his innate talent and capabilities in the desired place

EDUCATIONAL QUALIFICATION

Ø 10TH from Saint Anne’s School under I.C.S.E
Ø +2 from D.A.V College under C.H.S.E
Ø +3 from D.A.V College under Sambalpur University.

AREA OF INTEREST

Ø FRONT-OFFICE

COMPUTER PROFICIENCY
Ø MS Office, Word, Excel
Ø Internet
Ø I.D.S(Fortune Express)

Ø TALLY 9.0
Ø Knowledge in Bradma operation

CAREER HISTORY

Ø Worked as a Receptionist in HOTEL PARADISE PALACE ,Balangir for 1year

Ø Worked as a TR Front Office Assistant in HOTEL SAWDIA PALACE(2*), Bargarh for 1.2 years

Ø Worked as a Front Office Assistant in HOTEL SWOSTIPLAZA(5*) ,Bhubaneswar)for 2.2 years

Ø Worked as a SR Front Office Assistant in HOTEL PALHEIGHTS(4*),Bhubaneswar for 1.2 years

Ø Working as a Front Office Executive in HOTEL HANS COCOPALMS(4*),Puri Since 2 years



Principal Activities & Responsibilities

- Assist in scheduling and delegating work to the Front Desk, Reservations, PBX, Bell,
Valet and Transportation departments.
- Oversee daily operational issues.
- Make recommendations to management regarding development, training and
corrective action of team members.
- Follow up on guest history, group block pick-ups and cut off dates.
- Remain current on room rates, room availability and emergency procedures.
- Resolve or refers to other Management all guest concerns, complaints or suggestions
in a continuous effort to provide superior guest service.
- Assist in the training, development and direction of the Hotel Front Desk,
Reservations, PBX, Bell, Valet and Transportation departments.
- Assist in creating, implementing, and achieving the departmental budgets for the
Front Desk, Reservations, PBX, Bell, Valet and Transportation departments. Utilizing
established daily wage management techniques, time and attendance payroll
management software, and appropriate adjustments to the proportionality of business
needs to staffing levels.
- Ensure all management directions and guest special requests or needs are properly
noted in the Micros Property Management System for action by the appropriate hotel
department prior to check-in.
- Prepare all weekly and monthly reports in accordance with required quality standards
and established deadlines.
- Responsible for promoting the hotel core values : Honesty, Personal Integrity, and
Team before Self.
- Maintain appearance standards as outlined in departmental and TRC policies.
- Provide information and explain Players Club benefits, property amenities &
marketing programs to our guests.
- Provide courteous service to our guests and be cordial to all Team Members.
- Communicate effectively both orally and in writing.
- Maintain a good attendance record.
- Other duties as directed by management.

Level of Authority & Restrictions
- Directly supervises front office and guest services teams.
- Carry out supervisory responsibilities in accordance with the organization's policies
and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; planning,
assigning, and directing work; appraising performance; rewarding and disciplining
employees; addressing complaints and resolving problems.

LANGUAGE LITERACY
Ø English, Hindi, Oriya,Bengali

HOBBIES
Ø Listening Music, Riding Bikes

STRENGTH
Affirmative attitude with firm determation to be target oriented but above all highly devoted to
god.

PERSONAL DETAILS
Date Of Birth
: 18th April 1986
Fathers Name
: Mr. Rama Kanta Mahapatra
Sex
: Male
Marital Status
: Single
Nationality
: Indian

DECLARATION
I hereby declare that all above mentioned information given by me is true & correct to the best of
my knowledge

DATE :
PLACE RANJAN KU. MOHAPATRA

[gayeninsan]

RESUME

INSAN ALI GAYEN
gayeninsan@gmail.com

OBJECTIVE :-
To Pursue a challenging career in the field exposure of market from my abilities and experience to handle crunch situation and by continuous learning from environment.

ACADMIC PROFILE :-
- Secondary from W.B.B.S.E board in 2007 with 66.37%.
- Senior secondary from W.B.C.S.E board in 2009 with 54%.
- B.A. (HONS) from university of CALCUTTA in 2012 with 45%.

PROFESSINAL QUALIFICATIONS;-
- Diploma in COMPUTER 2010 with 85 %.

COMPUTER PROFICIENCY :-
- Diploma knowledge of computer
- Internet

EXPERIENCE :-
-1 year experience in M.K ENTERPRISE As a FRONT OFFICE EXECUTIVE.
- 1YEAR experience at SURAHA MICRO FINANCE AT A BRANCH OFFICER.


HOBBIES :-
- Listening music
- Make new friends

I here by declare that the above mentioned information is true and correct to the best of my knowledge and belief.

DATE : 27.11.2012
PLACE : KOLKATA (WEST BENGAL)

[Guest]

applying for the post of office assistant

[Guest]

CURRICULUM VITAE
JAGDISH SIWACH

Objective :
- Seeking a professional working platform, where I can leverage on the technical & analytical skills acquired during my studies & contributes to the growth of the organization along with mine, with subsequent expansion in my knowledge sphere.

Educational Qualifications :
- Matriculation from B.S.E.Haryana in 2003
- 10+2 from B.S.E.Haryana in 2005
- Bachelor of Arts from K.U.Kurukshetra in 2008

Professional Qualification :
- Master of Hotel Management from M.D.University, Rohtak.
- MBA (HM) pursing from KUK
- Six months computer course in Computer Basics.

Experience :
- Undergone 22 weeks industrial training at the Bristol Hotel Gurgaon
- One year experience as a Operational Trainee in BMK Hospitality a group chain of The Bristol Hotel
- Working as a Front Office Assistant in Laurent & Benon vacation at Gurgaon

Area of Interest :
- Operational
- Front Office

Strength :
- Dedicated to work
- Positive Attitude
- Large Corporal stamina

Co-Curricular Activities :
- Qualified for 21 days Training on Earn While You Learn (EWL) for hosting guests in Common Wealth Games, organized by Ministry of Tourism, India at Amity University, Noida

Personal Details :
Date of Birth : 8th December 1988
Nationality : Indian
Sex : Male
Martial Status : Single
Languages Known : Hindi, English
Passport : Applied

DECLARATION
I am also confidence of my ability to efficiency in the work.
I hereby declare that the above information is true to the best of my knowledge and belief.
Date : _20-11-2012 JAGDISH SIWACH
Place : New Delhi___