Reliance Consumer Finance Hyderabad : Branch Collections Manager

[deepika]

Reliance Consumer Finance profile
Designation Branch Collections Manager - Auto & PL

Job Description 1) Achievement of delinquency related targets 30+ 90+ ncl % penal collection 2) Manage collection through in house or outsourced team. Motivating team members and providing guidance to them 3) Proper housekeeping with regard to maintenance of receipt books records vendor bills repossession bills legal trails/case papers. 4) Regular updation of contacts logs /action codes on collection system 5) Identify negative areas profiles customers and keep head office/regional office informed about same. 6) Proper warehouse management for repossessed assets. 7) Timely liquidation of repossessed assets

Desired Profile Graduate
Assertive high integrity resourceful with police media and local influential people good communication skills persuasive.
Computer savy and exposure to usage on collection system
Leadership and organizing abilities for managing collection agency and getting the best out of team.
Sound knowledge of sec 138 sec 156 arbitration and experience in executing the same.
Experience 3 - 6 Years
Industry Type Banking/Financial Services/Broking
Functional Area Banking, Insurance
Education UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required
Location Hyderabad / Secunderabad
Keywords Branch Collections Manager Auto PL Banking Insurance South Zone
Contact
Job Posted 16 Jul
Reference MRS/RCF/2008/13

[nani_vani]

hi
this is naresh can i have a job in the collection as team leader, agency manager
bcz i need the growth
u can call me on 9705121440,9966404182

[Guest]

Dear Sir/Madam,
I am an MBA graduate experienced in PL collections and risk management in ICICI Bank for 2 yrs. Hence, i wish to join reliance consumer finance as i am looking for growth and stability. You can contact me on 09030812330.

[rohillasunil]

r/s/m
this is sunil plz give me a call

[Thirumalarao]

Dear all,

I am looking for good position to take up challenges in the financial industry for collections.

Has good relations in aspects towards collecting the dues from the chronic defaulters also.

Having good relation with all the govt departments like Police,Administrative officers like IAS,IPS & Judges.

From
Thirumal
09985902345
09959925678


Please find my in shine also.

[KAVURI.RAMU@GMAIL.CO]

hai sir
this is ramu i complet my mba finance plezee call me 9052177767

[Guest]

Hi

The 7+ years of my experience deals with people management that mainly delt with fron end collections. For the details on my job profile, please find attached my resume for your reference.

To brief you on my profile-
Name JInson Rajagopalan
Work Ex 7yrs 1 month (credit card operations)
Last Profile credit card collections- HDFC bank

MBA - ICFAI Business School-Hyderabad (IBS -April 2010.)

regards
Jinson
9959555580

[Guest]

Hi

The 7+ years of my experience deals with people management that includes front end collections. The details of my profile is mentioned below

To brief you on my profile-
Name JInson Rajagopalan
Work Ex 7yrs 1 month (credit card operations)
Last Profile credit card collections- HDFC bank
Notice period Nil

MBA - ICFAI Business School-Hyderabad (IBS -April 2010.)


Areas of Expertise

Operations

# Continuous data analysis with past trends and organisational requirements for target allocation as well as future action.
# Handling account reconciliation and interchange settlements with customers / card holders in Credit Card Division.
# Investigating & resolving issues involving errors, extra checks, and missing checks for customers and other financial institutions.
# Interacting with clients & other financial institutions regarding customer requirement and satisfaction.
# Preparing, handling and processing agency empanelment and payout.

Customer Relationship Management

# Assessing the customer feedback, through feedback from branches & evaluating areas of improvements.
# Handling the request and complaints of the entire branch that is escalated ensuring that they are resolved within the stipulated TAT.
# Building and maintaining healthy business relations with other divisions, ensuring high customer satisfaction metrics by achieving delivery & service quality norms.

Training and Development

# Handled training for the calling unit and agency executives on credit card collection.
# Providing soft skill and telephonic etiquette, and customer interaction training.
# Ongoing quality, product and refresher training with stress management training for callers.

Employment Scan

Apr’08-Oct’08 with HDFC Bank, Hyderabad as Sr. Manager - Debt Management

Accountabilities
# Supervising a team 8 Team Leaders with strength of 79 ADFC resources, for reducing the delinquency in bkt 0.
# Managing recruitment, attrition, leaves, appraisals, staffing, allocation, strategy and taking all of it to the closure as per organization requirement.

May’06-Dec‘07 with ABN AMRO Bank, Kolkata as Manager - Debt Management

Accountabilities
# Mentoring a team of 7 (64 callers), for reducing the delinquency of the portfolio.
# Managing 7 agencies with 2 agencies under own supervision and team for collection process.
# Handling a team of 2 with 5 agencies for delinquent customers at Hyderabad.

May’01-Apr’06 with GE Capital

Accountabilities

Senior Executive - Credit Card
# Implementing and utilizing MIS to track the performance and productivity of the team.
# Responsible for customer interaction and payment pick-up for Hyderabad, Guntur and Vijayawada for SBI Cards and Hyderabad field referral and pick-up for GE Cash cards
# Managing a team of 82 agency staff from 4 different agencies for customer interaction and collection from one and two month delinquent cardholders at Hyderabad; managing payout and billing of the agency.

Executive- Credit Card
# Managing a team of 7 tele-callers calling on two month due accounts.
# Implementing and utilizing MIS to track the performance and productivity of the team.
# Planning and setting targets for the team.
# Handling a team of 36 agency staff from 4 different agencies form the whole of Chennai.
# Coordinating cheque / cash pickup from delinquent cardholders.

Executive Trainee
# Managing a team of 42 agency staff from 3 different agencies for pick-up delinquent card holders; ensuring adequate staffing in the functional team.
# Reducing attrition and recruitment of fresh resources; balancing cost of operations.
# Implementing robust review mechanism to ensure account level concentration.

Associate - Customer Service
# Answering customer calls on accessibility, usage, details and account maintenance for their credit card.
# Handling inbound and outbound calls on customer queries sent through correspondence and by calls.
# Taking care of customer problems to ensure retention of existing customers and reactivation of closed accounts


regards
Jinson
9959555580
jinson.rajagopalan@gmail.com

[Guest]

Hi ,

In response to your adv.i would like to apply for the same.
I have a exp of 6 yrs in collections and presently working with genpact...my contact no.09587300888.

Regards

Sarwar Jan

[Guest]

This is krishna prasad. I am completed M.B.A. Presently i worked in manappuram gold loans.
Thanks&regards
KRISHNAPRASAD
krishmba77@gmail.com

[Guest]

Dear Team,

i have 7 years experience in collections right now i am working with Bajaj auto finance ltd. as a Senior Officer for (Rayalaseema HUB) i am handling 5 Districs with 20 Members Executives and 5 agencies...

i hav intrested to work with your company..

with regards....

K.GOPIKRISHNA
8142419696

[gopal_krishn]

Dear Team,

my self Gopikrishna i am complited MBA i have 7 years experience in collections right now i am working with Bajaj auto finance ltd. as a Senior Officer for (Rayalaseema HUB) i am handling 5 Districs with 20 Members Executives and 5 agencies...

i have intrested to work with your company..

with regards....

K.GOPIKRISHNA

gopal_krishn@yahoo.com

[Guest]

this is krishna M.B.A, B.L, 8 yr experience in collections
cnt no hydhrabad.

[Guest]

hi
good day greetings

[Guest]

Hello
I noticed your post and thought I would reach out to you to see if you have considered a web based solution for repossession management and asset remarketing-
We recently entered Europe and are looking to expand into other markets.
I am one of the founders of Consolidated Asset Recovery Systems. Our IBEAM web platform is used by some of the largest finance companies in the US, and more recently Europe.
I would be open to discussing our capabilities with you and providing a web demo.
Terry Groves

[Guest]

B PURSHOTHAM
EMAIL :purshotham.b78 AT gmail.com
RESUME
I seek a career opportunity as a manager in a business environment that will allow challenges and rewards for my employment background and skill-set.
SUMMARY :
A total 12 years of hands on experience in field of collection and recovery.
- Identifying write-off accounts.
- Reviewing customer's overdue balances.
- Performing write-off's.
- Transferring accounts to collection agencies.
- Resolved customer billing disputes and escalates to supervisor as required.
- Delivering duplicate invoice copies.
- Required to identify, assess, and resolve issues/problems within Collections area of responsibility.
- Efficiently and accurately executed tasks within Collections area.
- Interacted with customers.
- Responded to hotel property field inquiries.
- Participated in special projects as needed. .
- More than four years of professional experience in the field of cash collection
- In-depth knowledge of the methods and principles of cash management and cash flow
- Extensive knowledge of accounts payable, account receivable and generally accepted accounting principles
- Possess excellent supervisory, leadership and management skills
- Knowledge of Microsoft word, spreadsheet, and the Internet
- Attention to detail with outstanding communication skills
Professional Experience :
Organization : HDB Finance Services LTD, Hyderabad.
Duration : December 2010 till date
Designation : Collection Team Leader
- Handle the tasks of developing productive, highly motivated team of collections representatives
- Update daily activities to the collection support manager and provide assistance to management and collections team
- Handle the tasks of monitoring staff and deals with debtor disputes and
- Interface with sellers regarding copy agreements, statements on accounts, terms and conditions of contract, queries, complaints and disputes
- Responsible for dealing with incoming correspondence and third parties documentation
- Handle the tasks of entering correspondence on to in-house debt collection system "case flow" and to action accounts accordingly
- Perform responsibilities of arranging installment plans with debt management agencies
Organization : Citi Bank In, Hyderabad
Duration : November 2009 to November 2010
Designation : Collection Team Leader.
- Perform research on overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to customers on delinquent payments
- Handle the tasks of reviewing claims denied for payment and underpaid claims
- Perform responsibilities of coordinating collection activities for delinquent accounts by preparing information for external collection agencies or attorneys
- Handle customer inquiries regarding account status as well as research customer's accounts thoroughly and document appropriately
- Responsible for maintaining information regarding collection activity of account accurately into the billing system
- Perform the tasks of updating recurring issues to the collection team leader
- Handle all other related duties as directed by collection team leader
Organization : ICICI Bank , Hyderabad
Duration : AUGUST 2005 to November 2009
Designation : Collection Team Leader.
- Supervised a staff of nine, in the credit and collection, and account receivable departments.
- Assigned credit risk lines, upon completion of financial and reference investigation.
- Analyzed monthly account and notes receivables reports. Determined bad debt write-offs, and account assignment to outside credit agencies and attorney.
- Coordinated with others, including personnel in company branches and credit card companies, to exchange information and update controls.
- Submitted delinquent accounts to attorney or outside agency for collection.
EDUCATIONAL QUALIFICATION
- Pursuing MBA Finance from Vathsalya College of Business Management.
- BA from Ambedkar Open University.
PERSONAL SKILLS
- Highly initiative and motivate.
- Ability to negotiate with people even in any difficult situation.
- Able to work under stressful conditions meeting with deadlines.
- Excellent verbal as well as written communication skills.
- Able to work in a team environment.
- Highly flexible.
- Ability to follow instructions and pay attention to details

[Guest]

sir, i am raja sekhar from Vijayawada.i have experience in tata motors finance ltd as a legal remedial executive at Vijayawada.

[Guest]

Hi !
I am looking good job already I am practicing in High Court and searching suitable Job
MD WAHED ALI KHAN MA., B.Ed. LL.b ( osm)
ADVOCATE AP HIGH COURT
E-mail : mdwahedkha AT gmail.com

[Guest]

RAISHETTY ANIL
E-mail : anilraishetty AT yahoo.com
Anil.raishetty AT gmail.com
CAREER SNAP SHOT with Objective
A result oriented professional MBA graduate with proven sales experience in commercial Vehicle finance, seeking a challenging position in progressive organisation, which can leverage my skills and expertise, provides opportunity to grow with the organisation.
WORK EXPERIENCE :
- Working as a Asst Product Manager in Shriram Transport Finance Co. From June 2007 to Till date.
Shriram Transport Finance Company Limited (STFC) is the flagship company of the Shriram Group which has significant presence in Chit Funds, Consumer Durable Finance, Life Insurance, Insurance Consultancy, Stock Broking, Property Development, Project Engineering, Wind Energy among others
India's largest player in commercial vehicle finance was established in the year 1979. The company has a network of 484 branches and service centers. Shriram is one of the largest asset financing NBFCs in India with a niche presence in financing pre-owned trucks and Small Truck Owners (STOs)
Job Responsibility :
- It is a non banking financing corporation.
- Proper co-ordination with the team members.
- Document movement to be tracked properly.
- Maintain relations with the dealers , transporters & associations.
- Maintain proper relations with local police, retainers, arbitrators and RTO also.
- Interaction with RTA authority, local labor commissioners on regular basis.
- weekly works report to the Product Head,
Educational Qualifications :
- MBA specialization in Marketing from Vaagdevi Institute of Mgt Sciences, Warangal. Passed out during May 2007.
- B.Sc (Maths) from Masterji Degree College, Hanmakonda, Kakathiya University. Passed out during JUNE 2005.
-
Technical Expertise : Working on MS office Tools like excel, Power point & Word
STRENGTHS : Qualities of effective Team Leader, Motivator and a Better Performer. Good Communication & analytical skills and go getter attitude.
HOBBIES []: Reading Books, Browsing on Nets

[Guest]

ANTHONY FELIX PARNELL

Email felix.parnell AT gmail.com
I wish to be successful sales professional and would like to contribute in business development activities
$ over all 8 year in marketing and 7 years in the BPO industries speclised in tanning for marketing techniques and in the bpo for customer service and soft skills to
$ To demonstrate abilities in devising sales and marketing activities and expanding business growth and purely focused on achieving the given targets
$ Commercially ensuring operation through close coordination with the clients and closely handling the movement of dealers stockiest for orders and increasing placing orders
$ An effective communication with excellent relationship building inters personal skills in effective coadunation with vendors
$ Proven skill managing the team to work In highly comparative atmosphere by timely motivation and spot inspection on the field on a day on basses therefore keeping a close track on the field staff
AREAS OF EXPERIENCE
AT Strategic planning Formulating long term / short term strategy plans and enhanced operation with macro planes of organization and the industries trend
AT Sales & Marketing Identifying and exploring business management sales operation for achieving increases business growth and inheriting marketing efforts
AT Sales Promotion Implementing pre and post marketing achievements for successful lunching of new products ensuring the right set of product mix pr position intelligent with the company objectives
AT People Management Supervising monitoring controlling and administrating of personals or the field staff implementing timely tanning group discussion market feed back and compotator view developing sales people by giving appropriate tanning and managing key results
CAREER HIGHLIGHTS
Alpha group of companies
As a area sales manager a with a work for of 14 executives directly reporting to me
Worked for food speculates limited for more than 2years and 4 month as a sales officer t

[Guest]

This is Chandra Shekkar. I have 10+ Years Experience in Collection, cards and personal loan and housing loans and telecom.