www.elsevier.com Chennai : Executive Customer Service

[deepika]

Elsevier
http://www.elsevier.com

Company Profile
Elsevier, a division of Reed Elsevier India Pvt. Ltd.,is a world-leading publisher of scientific, technical, and healthcare information products and services, publishing more than 1,800 journals and 2,200 new books per year.


Executive Customer Service
Experience:
2 - 3 Years
Location:
Chennai
Education:
UG - Any Graduate - Any Specialization

PG - Any PG Course - Any Specialization
Industry Type:
Other
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
12 Aug


Job Description
Will be carrying out administrative work such as processing orders, inputting prices & running invoices as well as handling customer queries & liaising with Publishing colleagues. Processing transactions & queries within service levels.


Desired Candidate Profile
Professional in customer contacts, a good team player, excellent planning skills, methodical approach with attention to detail. Good exposure to Ms Office and other Windows application. Excellent command of both spoken and written English.

Executive Name:
Lakshmi B

Address:
Not Mentioned

Email Address:
epschennai@elsevier.com

Telephone:
04442994555

Reference ID:
Code:ELS-CHE 45

Keywords: Executive

[Guest]

Hi,

PLEASE FIND MY DETAILED RESUME BELOW.
If my profile matches with your requirements please let me know.

RAVISHANKAR .N
Contact No: 9940464909
E-mail: ravishankar.9686 AT gmail.com

Career Objective:
Looking for an organization that offers a challenging and learning environment and which also enables to enhance individual development and career growth.

Educational Qualification:
- Completed MBA(HRM) from Pondicherry university at Loyola College
through distance.
- B.Sc (MPE) from SR&BGNR College (KAKATIYA UNIVERSITY).

Work Experience:
Organisation : Hewlett Packard
Designation : Process Associate
Period : March 2008 to till date.

Working in amendments team for AMS. Worked in Centre of Multi Skills team to
support other teams by possessing timely and acquired skills. Supported for Internal orders team for 6 months which is a part of supply chain management. Trained on SAP (R3) modules on customer support and sales and distribution.

Areas of Coverage:
- Processing of 40 Amendment types on financial Documents of HP.
- Maintenance of Customer Master Database, key accounts.
- Processes are done entirely through SAP R/3 version 6.3, MS and other internal web based applications.

Responsibilities:
- Amending the financial documents of HP customers within TAT by meeting accuracy levels.
- Resolving invoice issues while processing.
- Meeting the targets of productivity and quality.
- Exceeding customer expectations consistently in transaction processing and service.

Previous Work Experience:
Organisation : Reliance BPO Pvt. Ltd
Designation : Customer support Executive
Period : Aug’2006 to Oct’2007

Responsibilities:
- Solving the issues of the customer’s queries with in the Turn around Time to achieve the service levels more than 90% and give delightful customer service.
- Briefing the customer about new offers and services.
- Making proper follow-up and solving issues.
- Attending the briefings done by the Quality Team regarding Productivity, Quality & other functional related activities.

Technical Skills:
- Packages : MS- office
- Operating systems : Dos, WINDOWS 98/2000/XP

Strengths:
- Anxiety to know new things
- Adapt to challenging environments
- Punctual and Discipline
- Quick learner

Hobbies:
- Making friends
- Listening to music

Personal Details:
Name : N.Ravishankar
Father name : Veerabhadra Rao
Date of Birth : 09’June 1986
Marital status : Single
Nationality : Indian
Languages known : English, Hindi and Telugu.

Place:
Date: (N.Ravishankar)

[Guest]

Hi

I am Sridevi.
My qualification was M.Sc., M.Phill.,
I have 5 years of Experience in E-Publishing field as a Quality executive
I am very much interested to join in your concern
Please check and let me know

[Guest]

Saravannan.K

E-mail address : saravannan_k AT yahoo.com
Introduction
To obtain a challenging position with opportunity for professional growth based on merit performance utilizing proven abilities developed through my education and experience.
Core Professional Strengths
Team Building , Employee motivation
Microsoft word Skills , Presentation Skills
Professional Experience
Designated as Senior Customer Service Associate in Intelenet Global Services, I have been working for the last 13 months involving banking and financial services. Worked as Senior Customer Service Executive in Altech Star BPO for 2 years.
Roles & Responsibilities
The details of the various assignments that I have handled are listed in chronological order.
Project Medium business Collections
Customer Barclays Sales Financing
Period December 2010 to Till date
Description - Barclays Sales and Asset Financing division of Barclays Bank provides Factoring service to customers in UK. .
- Part of Collections team.
- Medium Collections involves maintaining client's sales ledgers and Soft chasing the debtors for the outstanding debts, keeping a track of letter of credits and letter of debit to clear balance debts and to reconcile sales ledger.
- Regular verification with the debtors to confirm whether the debts would be recovered on time.
- Regular conversation with the clients through (telephone, fax, post and e mails) to discuss the up-to-date progress of the account.
- Regular reconciliation on the account when payment, credit note or a debit note is received.
- Reassign the ledger back to clients and raising refunds through Bacs payment.
- Regular house keeping to keep the client account clean, such as proper allocation of held cash and other cash on account.
SYSTEM USED : RFP, VAX and ORBIT
Role
- Maintaining Sales Ledgers of customers.
- Handling 35 customer's portfolio and chasing the debtors for the outstanding debts.
- Handling queries from customer & debtors.
- Prompt replies for the e-mails, fax and posts which would help any queries to be resolved without any complication
- Received spot awards for the month of May and December
Project Altech Star BPO
Customer Home Advisory Services
Period March 2007 to June 2009
Description
- Information to customers on various household products.

- Handling out bound calls.
.
Role Team Member
- Handling customer queries and SME.
- Preparing EOD reports for management
Highlights - Was an agents with
o High number of sales in the whole centre consisting of 60 agents.
- Stack Ranking awarded for the month of Sept,Oct,Nov -2008 for good quality.
- Awarded as best caller for the month of Sep – 2008.
- Awarded for the month of October -2008 for good quality.
- Stack Ranking awarded for the month of Nov -2008 for good quality.
Educational Qualification

Degree and Date Institute Major and Specialization
Bachelor of Economics
Loyola College
Economics
Master in Economics Loyola College Economics

[Guest]

SINDHU JOTHINATH
Email : sindhujhothi AT redffmail.com
OBJECTIVE
Looking out for a career to utilize my skills and abilities in an institution
that offers Professional growth while being resourceful, innovative and
flexible.
PERSONAL EXPERIENCE
- Since 1999 Marthoma Matric Higher Secondary School, Chennai.
From 2003 - 2005, Jain International Residential School, B'Lore
From 2007 onwards working in ALLSEC Technology as a CSO
From 2008 Feb working at Intelenet for Barclay’s as a Trainer
Operations par Excellence
Exemplary performance
Incharge of the English literary association
Incharge of library
Program Co-ordinator for most of the activities.
EDUCATION
Degree College Class Year
B.Ed., Stella Matutina College of education, Chennai First Class 1999
M.Sc.,(Botany) Ethiraj College, Chennai First class, 2nd Rank in Madras University 1998
B.Sc.,(Botany) Meenakshi college, First Class 1996
M.B.A Pondicherry University First class 2007
Self assessment
- Innovative thinking, clear vision & goal oriented
Good Communication and Interpersonal Skills
Knowledge of computers with special emphasis on MS-Office applications
Interest
- Reading, Music, Coordinating Programs.