Elsevier : Chennai : Executive Customer Service

[deepika]

Elsevier
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Company Profile
Elsevier, a division of Reed Elsevier India Pvt. Ltd.,is a world-leading publisher of scientific, technical, and healthcare information products and services, publishing more than 1,800 journals and 2,200 new books per year.


Executive Customer Service
Experience:
2 - 3 Years
Location:
Chennai
Education:
UG - Any Graduate - Any Specialization

PG - Any PG Course - Any Specialization
Industry Type:
Other
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
12 Aug


Job Description
Will be carrying out administrative work such as processing orders, inputting prices & running invoices as well as handling customer queries & liaising with Publishing colleagues. Processing transactions & queries within service levels.


Desired Candidate Profile
Professional in customer contacts, a good team player, excellent planning skills, methodical approach with attention to detail. Good exposure to Ms Office and other Windows application. Excellent command of both spoken and written English.

Executive Name:
Lakshmi B

Address:
Not Mentioned

Email Address:
epschennai@elsevier.com

Telephone:
04442994555

Reference ID:
Code:ELS-CHE 45

Keywords: Executive

[Guest]

Hi,

PLEASE FIND MY DETAILED RESUME BELOW.
If my profile matches with your requirements please let me know.

RAVISHANKAR .N
Contact No: 9940464909
E-mail: ravishankar.9686 AT gmail.com

Career Objective:
Looking for an organization that offers a challenging and learning environment and which also enables to enhance individual development and career growth.

Educational Qualification:
- Completed MBA(HRM) from Pondicherry university at Loyola College
through distance.
- B.Sc (MPE) from SR&BGNR College (KAKATIYA UNIVERSITY).

Work Experience:
Organisation : Hewlett Packard
Designation : Process Associate
Period : March 2008 to till date.

Working in amendments team for AMS. Worked in Centre of Multi Skills team to
support other teams by possessing timely and acquired skills. Supported for Internal orders team for 6 months which is a part of supply chain management. Trained on SAP (R3) modules on customer support and sales and distribution.

Areas of Coverage:
- Processing of 40 Amendment types on financial Documents of HP.
- Maintenance of Customer Master Database, key accounts.
- Processes are done entirely through SAP R/3 version 6.3, MS and other internal web based applications.

Responsibilities:
- Amending the financial documents of HP customers within TAT by meeting accuracy levels.
- Resolving invoice issues while processing.
- Meeting the targets of productivity and quality.
- Exceeding customer expectations consistently in transaction processing and service.

Previous Work Experience:
Organisation : Reliance BPO Pvt. Ltd
Designation : Customer support Executive
Period : Aug’2006 to Oct’2007

Responsibilities:
- Solving the issues of the customer’s queries with in the Turn around Time to achieve the service levels more than 90% and give delightful customer service.
- Briefing the customer about new offers and services.
- Making proper follow-up and solving issues.
- Attending the briefings done by the Quality Team regarding Productivity, Quality & other functional related activities.

Technical Skills:
- Packages : MS- office
- Operating systems : Dos, WINDOWS 98/2000/XP

Strengths:
- Anxiety to know new things
- Adapt to challenging environments
- Punctual and Discipline
- Quick learner

Hobbies:
- Making friends
- Listening to music

Personal Details:
Name : N.Ravishankar
Father name : Veerabhadra Rao
Date of Birth : 09’June 1986
Marital status : Single
Nationality : Indian
Languages known : English, Hindi and Telugu.

Place:
Date: (N.Ravishankar)