People Interactive India Pvt Ltd Mumbai : Customer Relationship Officer

[muthukalee]

Customer Relations Officer (Full time; Location : Mumbai)

Requirements of the position :

* Bachelor Degree - Communications, English and/or Computers
* Fluency with general desktop productivity software
* Some experience with HTML
* Familiarity with web technology and comfortable with the Internet
* Very strong writing & communication skills
* Extremely detail oriented and ability to organize
* Problem-solving, innovation skills and creativity are a must
* Familiar with effective objection handling
* At least 2 years experience developing the above skills.

Additional Desirable Qualities :

* Experience working with a consumer facing company preferably in a sales or marketing position
* Call center experience and/or Database marketing

Essential Functions/Responsibilities (include but not limited to) :

* Communicating effectively and efficiently with Shaadi.com customers.
* Understanding and analyzing the Shaadi.com work flow and providing input to improve it.
* Recording customer feedback appropriately and providing feedback to the product development team.
* Recommending processes, templates, and standards (including escalation procedures) for customer support.
* Working with the team to develop and update the Help section and FAQs on Shaadi.com.
* Suggesting new ways as well as methods and channels to provide better customer support.
* Interfacing with walk-in customers.
* Keeping customers informed of developments at Shaadi.com via newsletters and exception reporting.
* Assisting with profile screening procedures and improving the same.
* Analyzing the various touch points with a customer and increasing interaction through automated systems for generating additional revenue.
* Helping the Manager, Customer Relations to maintain a knowledge base on customer support with information on the latest trends and best practices in the industry
* Working with the Customer Relations Manager and Lead to implement a progressive database marketing strategy.

Minimum full time work experience required - 2 Years

Apply Online »

Contact us :
People Interactive (I) Pvt Ltd
Shiv-e-Numh,
2nd floor 205 Dr Annie Besant Road Worli,
Mumbai - 400018, INDIA
Phone : +91-22-24952277
Fax : +91-22-24951177
http://www.shaadi.com

[Guest-IJT]

Name : madhurakn
Email : madhura1998 AT gamil.com
Designation / Skillset : Asst manager Customer Relation of Telecom Projects
Dear Sir,
Over the past 14 years of my work experience in Computer Hardware and telecommunication industry, I have gained rich expertise in various fields of a successful business organization. I have acquired rich experience in CRM Activity various Project / Operations.
The key roles managed successfully by me are Operations with primary focus on SLA, Fulfillment, Problem escalation, Customer satisfaction both domestic and international, Service billing processes and handling receivables. On the Servicing part.
Being a good team player and leader, I have been able to garner cross-functional teams involving Sales, Marketing and Service in order to meet customer expectations successfully. I am quite calm and work well under pressure. Keeping superior goals and the Organization needs in mind, I am very committed and dedicated to the cause. In fact these strengths have helped me become what I am today.
However, I believe I have the capabilities to grow further by taking up further challenging tasks and wish to explore Senior Management opportunities in the requisite fields of my experience. In this regard, I enclose my resume for your perusal.
Thank you for your time and efforts in reviewing my qualifications and look forward to carrying this discussion on a positive note.
Sincerely and Regards,
MADHURA KN

Resume :
Objective :
Seeking a suitable position that might be able to use my earlier experience and skills to become an efficient and eminent professional by breaking through the challenges.
Work Experience :
- Working for M/S Micronova Telesystems PVT LTD., as Asst.Mgr. Customer Relation from Apr 2009 till date.
- Working for M/S ORDYN TECHNOLOGIES PVT LTD., as Engineer Customer Support from Aug 2006 to Apr 2009.

- Worked for PLANET AGENCIES PVT LTD., as SYSTEM ADMINISTRATOR from April 2004 to July 2006.
- Worked for Twinstar Software Exports Limited, Bangalore as System Administrator from April 1997 to December 2000.
- Worked as Senior Computer Support Engineer for Blue Tech Computers Pvt. Ltd., from October 1995 to March 1997.
- Worked as Customer Support Engineer for Micro Hard Services Pvt. Ltd., from August 1993 to September 1995.
- Worked as Service Engineer for Computer Garage Pvt. Ltd., from July 1992 to August 1993.
Educational Background :

- Diploma in Electronics and Communication Engineering from Government Women’s Polytechnic, Mangalore in July 1990.
- Pursuing my 1st Semester PGD-CRM at Symbiosis Centre for Distance Education Puna.
Skill Profile :
O/S WIN-NT V3.15, 4.0, 2000 & 95, Novell Netware V3.12, Linux and MS-DOS.
Topologies TCP/IP, NETBUI, SMTP, PPP, FTP, TELNET, IPX/SPX, NWLINK.
Hardware Pentium Servers, Switches, Bridges, Hubs & Routers.
Telecom Projects BTS I&C for BSNL, Wireless Radios I&C for NEC NSN and Tata networks. SDH Systems OFC Net Work Post Sales activity like I&C and Trouble shooting for BSNL. Participated in SDH Mugs field trail, acceptance test activity.
Training Attended :
- Attended workshop on Windows NT V3.51 Installation & Administration at Micro Land, Bangalore.
Experience Details :
Current Company
Micronova Telesystems Pvt Ltd.,
- Designation : Asst.Mgr. Customer Relation for Telecom infrastructure and tower management.
Role : Taking care of explicit customer support activity. Coordinating various TSP projects with 5 teams to support corporate customer like BSNL, Tata, ISRO, Idea and Reliance etc. Preparing Project projection based on the work order value. Preparing DPR report and MIS as daily and weekly basis. Handling the customer service request
Installation and Commissioning
o Installation and Commissioning of BTS equipment like Nortel, Motorola with BSNL Karnataka Circle.
o VSWR Testing, Acceptance testing.
o Handling the RTT and GBT cell tower work as TSP projects with WTTIL.
o Installation and Commissioning of NEC MW pasolink Short haul and Long haul for mobile communication.

Ordyn Technologies Pvt Ltd.,
Designation : Engineer Customer Support (Post Sales Activity).
Role : Taking care of explicit customer support activity. Coordinating with 10 member’s engineer’s team to support corporate customer like BSNL, Tata, Reliance etc.
o Knowledge in SDH and PDH.
o Strong Customer orientation. Excellent client management skills innate ability to build strong, lasting and mutually beneficial relationships.
o Experience with installing and commissioning of SDH equipments.
o Ability to visualize problems at field sites and diagnose remotely.
o Strong oral and written communication skills.
o Experience in System level testing, analysis of Traffic, Jitter, Pulse mask, Alarm injection, Automatic laser shut off, Return loss, Receiver sensitivity, Optical power, Attenuation by media, stability analysis of system etc.
o Experience in the field of Testing SDH [STM-N], NMS/LCT.
o Familiar with testing instruments like ANT 20, ANT 5, EDT 135, Digital Transmission Analyzer 3784, SDH Analyzer.
o Coordinating with corporate customer for approval and acceptance Tests for SDH systems.
o Conceptually sound in Testing Methodologies.
Planet Agencies Pvt Ltd.,
Designation : System Administrator.
Role : Managed Pentium multi servers networking environment under star topology comprising of WIN-NT 4.1 and WINDOWS XP Workstations.
o Install and maintain network and associated hardware. Independently administered Windows NT TCP / IP LAN and supported desktop computers in direct support environment.
o Recommended and purchased computer hardware and software. Maintained computer hardware and software inventory, purchased software licensing and tracked licensing compliance throughout the organization.
o Maintained system tape backups and performed system file restoration.
o Repaired, maintained and supported company PC’s, workstations and servers.
o Provided end user application software and operating system software support. Create user groups and granting privileges and policy.
Twinstar Software Exports Limited.
Designation : System Administrator.
Role : Managed Pentium multi servers networking environment under star topology comprising of WIN-NT 4.1 and Unix 2.x with WIN NT and WIN 95 Workstations.
o Install and maintain W2K/W95/W98 network and associated hardware. Independently administered Windows NT / Novell / TCP / IP LAN and supported desktop computers in a Help Desk ticket and direct support environment. Maintained a Windows NT LAN of 5 servers, 40+ workstations and 40+ users.
o Primary responsibility was to maintain availability of the corporate LAN consisting of servers, client workstations, laptops, printers and multimedia equipment.
o Recommended and purchased computer hardware and software. Maintained computer hardware and software inventory, purchased software licensing and tracked licensing compliance throughout the organization.
o Implemented, administered and monitored proxy server / firewall providing Internet access to client computers through the corporate LAN. Administered and maintained Microsoft Exchange Server and user accounts. Maintained network security levels, addressed server security issues and applied appropriate security patches and upgrades.
o Maintained system tape backups and performed system file restoration.
o Repaired, maintained and supported company PC’s, workstations and servers.
o Provided end user application software and operating system software support. Create user groups and granting privileges and policy.
o Assisting in Y2K conversion tool (Cobol, IBM, Assembly 360).
Blue Tech Computers Pvt. Ltd.
Designation : Senior Computer Support Engineer.
Role : Installation of Pentium based PC’s at client’s place and installing of software like MS-DOS, Win-3.1, 95, MS-Office, Installation of Modem, Fax, Printers, Internet etc.
o Handling of clients day-to-day hardware and software requirements.
o Attending hardware and software maintenance at client’s place.
o Worked with a 5 member’s team to take care of customer requirements.
Micro Hard Services Pvt. Ltd..
Designation : Customer Support Engineer.
Role : Installation of PC’s at client’s place and installing of software like MS-DOS, Windows-3.1, attending client’s hardware problems.
Computer Garage Pvt. Ltd.,
Designation : Service Engineer.
Role : Chip level repairing of PC Boards and ADDON cards.
MADHURA K. N. Bangalore.
Date :
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More Information about this submission and submitter:-
___________________________________________________
Submission ID : 4180591
Date & Time : 27th May 2011 11:44 AM (UTC)
IP Address : 122.166.12.89
Browser Info : Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.17) Gecko/20110420 Firefox/3.6.17
Predicted Country : India