Customer Care Executive Chennai : www.bluedart.com Blue Dart Express Ltd

[muthukalee]

Position : . EXECUTIVE CUSTOMER SERVICES

Key Job Responsibility :
Call Handling
Ø Handles complaint calls and registers them and follows-up to ensure it gets closed within 48hrs.
Ø Ensures the target of a minimum of 150calls is achieved
Ø Organize for priority deliveries in co-ordination with operations team
Ø Maintain MIS
Ø Ensure calls are picked-up within 3 rings.
Ø Speak to customers to create awareness about all our Products.
Ensure Sales Leads - 5 leads per month is achieved as per target.Ensure top 20 clients are visited every month and the rest once in 3months.

Desired Profile :
Should posses excellent communication skills. Good knowledge in computers. Good knowledge of geography.

Qualification : Graduate

Age Group : 22-30 yrs

Target Industry : null

Salary Range : null

Location : CHENNAI/ ADILABAD/ MUMBAI/ ADONI/ALIPURDUAR

About us :
We are South Asia's premier courier, and integrated express package Distribution Company. We have the most extensive domestic network covering over 25,498 locations, and service more than 220 countries and territories worldwide through our Sales alliance with DHL, the premier global brand name in express distribution services.


Contact us :
Blue Dart Express Limited,
11, Status Quo,Sterling Road,
Nungambakkam,
Chennai-600034
Tel. : 044 - 28271160
Email csmaa@bluedart.com
http://www.bluedart.com

[Guest]

THE CAPITAL CITY OF INDIA IS DELHI

[Guest-IJT]

Hi, I am Smriti Khatri. Looking for opportunity in Operations for Asst.Manager- Operations.

EXPERIENCE:

HDFC ERGO LTD (Process Leader, Operations)
From Feb‘ 09 to till date.
Key Responsibility Areas:
- Managing Team of 12 On- Roll CSE’s for the outbound verification process of Hdfc Ergo General Insurance Ltd. The CSE’s are directly responsible for the verification call to customers of Hdfc Bank credit card holders for their Health Insurance Policies..
- Handling different queries from Hdfc Bank Branches and DSA’s all over Mumbai, Ahmedabad and Kolkata from the sales dept. on the status of the Leads from their locations and therefore arranging verification call to their customers at the given TAT.
- Performing audits of the verification calls made by the respective CSE’s and evaluating performance on a weekly and monthly basis and organizing team meetings.
- Responsible for maintaining Strict adherence to the call quality as after the verification call is initiated and customer gives his consent for the policy, the premium amount gets debited from the customer’s credit card account and therefore the sale is closed.
- Responsible for evaluating the Agent Performance Report and sharing the same with the entire Team in team Meetings and one on one sessions. Devises strategies to minimize absenteeism and attrition in the team.


IBM DAKSH (Team Leader, Operations- Telecom)
From October 10th,07 to Dec 28th, 08.
Key Responsibility Areas:
- Managing team of 30 CSR’s and driving them for better quality of customer service through inbound calls so as to achieve customer delight by maintaining the parameters that is there in the CSR’s goal sheet (C-SAT, AHT, FMS/PMS , CALL QUALITY).
- Responsible for prioritizing and assigning work to associates and initiate corrective measures to resolve day- to- day work related problems including scheduling overtime requirements, break management as necessary. Devises strategies to minimize attrition & absenteeism.
- Planning to pull up the performance of the senior most agents by Organizes training programs/ refresher courses for the associates in order to promote them to the next level through IJP in co-ordination with the HR. Organizes weekly team meetings to update the associates on any process changes, quality issues and team SLA and KPIs.
- Monitoring and giving Feedback to Team on (COC, VOD, FTR, PMS and overall adherence to the Process) so as to maintain the Stacks / performance.
- Responsible for Interacting with other departments like HR and Administration to develop and maintain effective rapport. Also I was a part of the recruitment process along with the HR Dept.
- Generating and updating various reports like performance reports, evaluation reports, issue logs, attendance etc.
- Responsible for Initiating and administers the rewards and recognition program for the team.


AIRTEL-BHARTI CELLULAR LTD (Customer Care Executive- Prepaid-WB)
From June’ 05 to August’ 07
Key Responsibility Areas:
- Responsible for listening to the customer’s queries and providing solutions for the same accordingly regarding the company’s GSM service in WB ARC(Airtel Relationship Centre)
- Handling and training of FOS and telecaller executives about the new VAS launches and product.
- Responsible for reduction of complaints of the customers and therefore retain them by resolving issues within the TAT.
- The job also involved reporting to the zonal office about daily sales report. I have also Imparted training to the CCEs who were new joinees about the concept and product of the same..
- Maintaining stock register for SIM cards and reconciling the same with physical cards in stock.


Achievements:
I was promoted to the designation of Team Executive over a period of 1 year in ARC(Airtel Relationship Centre)

[Guest]

S.SURESH.
E-mail : ece_esh AT yahoo.co.in

Dynamic IT Engineer with 3 years of hands on experience in support, system administration, Troubleshooting, Installation and Configuration in windows NT/2000/2003
Objective :
Intend to build a career with leading corporate of hi-tech environment with committed and dedicated people, which will help me to explore myself fully and realize my potential.Willing to work as a key player in challenging and creative environment.
Academic Chronicle :
- B.E in Electronics & Communication from Mailam Engineering College,
Anna University,2007 with 60%
- Higher Secondary Passed from Government Higher Secondary School in Tazhudali, 2003 with 58%
- SSLC Passed from Government Higher Secondary School in Tazhudali,2000 with 60%.
Work Experience :
- Worked as System Admin in First Flight Couriers Ltd.,
From 20-07-2009 To 09-05-2011
Work Exposure
- PC maintenance, upgrades, configuration, installation and troubleshooting
- Incoming and outgoing tally
- Monthly Billing
- Troubleshoot PC’s and printer problems
- Daily update online data’s
- Customer care maintenance
- Worked in Hindusthan Electrical & Electronics, Mettupalayam, Pondicherry from 01.06.2007 to 24.05.2009
Work Exposure
- Installations of new computers.
- PC maintenance, upgrades, configuration, installation and troubleshooting.
- Installing software applications.
- Troubleshoot Computer Hardware and Peripherals.
- Troubleshoot PC’s and printer problems
- Maintenance work for office equipment. Eliminating viruses from computers.
Area of Interest :
- Digital Communication
- Electronics Troubleshooting and analysis
- Networking
Project Details :
Project Title : Fatigue detection of drivers
Language : Assembly Language AT89s8252
Type : Embedded Real time (Hardware)
Description : To give security to the drivers and the persons traveling in vehicle.
Software Exposure :
- Language : Basic of C, C++.
Hardware Knowledge :
- Installing OS, Maintenance & Troubleshooting.
Network Certification :
- CCNA from Accel IT Academy, Chennai.
Hobbies :
- Browsing
- Playing Cricket.

[Guest]

CURRICULUM VITAE
N. KAYALVIZHI
OBJECTIVES
To work in a challenging position for a competitive & professionally managed dynamic organization that provides ample opportunities for growth & individual development – where I can add value, by means of my optimum utilization of my education & experience.
ACADEMIC QUALIFICATIONS
COURSE YEAR OF PASSING NAME OF THE INSTITUTION AFLICATED BOARD PERCENT OF MARKS
+2 March 2004 St. Helen’s Girl’s higher secondary school State Board 80%
Diploma in Modern Office Practice March 2006 State Institute of Commerce Education Directorate of Tech. Edn. 70.6%
B.Com 2010 Madras University Directorate of Distance Edn. Final year
COMPUTER EXPOSURES
- MS Office, COBOL, Oracle, Visual Basic & Tally 6.3
TECHNICAL QUALIFICATION
- Typewriting : English (Higher)
Tamil (Lower)
WORK EXPERIENCE
- Worked as HDFC BANK & ICICI BANK for Personal Loan as a Co-ordinator for 2 years.
- Worked as ABS Pvt. Ltd., in Quality Control for 2 months.
- Worked as K.V. Infotech in Quality Control for 1 year.
- Working in BWDA FINANCE LTD., from 5.5.2009 to till.
ABOUT MYSELF
Self Motivated, Communicative, result oriented person with good sense of human relations marked with an aptitude for constant learning and self up gradation.
- Hard Working & Dedicated towards work.
- Ability to work in a team or as individual
- Good Interpersonal Communication skills.

[Guest]

- : RESUME :-
MR. SHIVAJI TUKARAM ADAV
.
EMAIL ADDRESS shivaji_adav AT yahoo.co.in
OBJECTIVE
To secure a challenging career in an organization that would give me an opportunity to enrich knowledge and skills. Subsequent value addition to the company and self-actualization of true potential.
WORK EXPIRIENCE
Worked with First Flight Couriers Ltd. As a SR. “Customer Care Executive”
from 14th MAY 2008 TO TILL DATE .
Job Profile
Attending incoming calls / Queries
Solving / support Customers Queries through mail / Telecon .
Follow-up for courier consignments, starting from pickup up to delivery to concern desk .
Follow – up operation team for clear consignments .
Worked with KORES INDIA LTD for 4 years
Job Profile
Handling Incoming & outging clearing procedure .
Handling PDC clearing procedure .
Handling daily RBI clearing procedure .
Bank end operations Management .
ACAMEDIC QUALIFICATION
- Passed T.Y.B.Com in 2003 from Mumbai University
-- D. G. RUPAREL COLLEGE , MATUNGA ( W) , Mumbai 400016 .
- Passed H.S.C. in 1999 from Mumbai University
-- D. G. RUPAREL COLLEGE , MATUNGA ( W) , Mumbai 400016 .
- Passed S.S.C. in 1997 from Mumbai University
-- NEW MAHIM SECONDARY SCHOOL , MAHIM , MUMBAI – 400016 .
Computer Knowledge
- Completed “ DIPLOMA IN GRAPHICS & OFFICE AUTOMATION . “
- Completed MS – CIT .