www.aqantassoftware.services.officelive.com Aqantas Software India Mumbai : Microsoft Access Programmer

[Admin]

Company Name : Aqantas Software
Company Location : Mumbai - Chembur
Designation (of vacancy) : Microsoft Access Programmer
Company E-mail ID : jobs@aqantassoftware.com
Company Website : http://aqantassoftware.services.offi...m/default.aspx

Job Description, Candidate Profile, Company Profile, Company Address :
Job Profile :
- Min 5 yrs experience developing Applications using Microsoft Access as a Front-end development tool with either MS-Access OR SQL-Server as Backend database
- Financial Accounting Knowledge desired for Schools,Hotels,Hospitals and General Trading and Indian Import/Export Procedures.
- You should be able to develop a Financial Accounting System (Upto Balance Sheet) level without the help of any accountant.

Candidate profile :
- This is a freelancing/partime assignment
- You need to have your own laptop & vehicle
- If you are in the process of leaving for a job abroad (pls do not apply).

Contact info :
- You can send your CV's addressed to Mr.Manish on manish@aqantassoftware.com at your earliest.

Contact us :
Aqantas Software (India)
+91-9773008786
+91-9870130505
25/868,
Chembur Camp,
Chembur,
Mumbai 74.
India.

[Guest-IJT]

Name : Poonam Asthana
Email : poon_as AT yahoo.com
Designation / Skillset : Telecom - Customer service (Backend Operations) and Retention Manager (National Profile)
Dear Sir/Madam

Good Morning.
I have 3 years of experience working as Customer service (Backend Operations) and Retention Manager (National Profile) with Corporate Wireless Group with Reliance Communication and am looking for an opportunity in the similar field in Mumbai. I am available immediately and my resume is attached.

I have 8 years of experience in Management Information Systems, Customer Retention Management, Customer Service and Admin. I am excellent computer skills and proficient user of Excel to generate reports.

Awaiting to hear on any available opportunity.

Regards,

Poonam Asthana


Resume :
Synopsis
- MBA with Overall 7.9 Years of experience in Customer service and Database management under TELECOM and Financial sector. Aptitude & willing to face challenges, Excellent interpersonal, communication, managerial& team building skills, highly adaptable & quick learner.
v An organized and detail oriented person, able to prioritize & accomplish task effectively in timely fashion.
v Proficient in all MS Office Applications i.e. Ms word, Excel, PowerPoint & Ms Access.
Academic Qualification
MBA - operations (2011) Sikkim Manipal University (I Class)
Graduate B. Com (2003) Mumbai University (II Class)
HSC (1998) Mumbai University (I Class)
SSC (1996) Maharashtra State Board (II Class)
* Learning Oracle DBMS from National Computer Academy (Govt. Recg.)
Work Experience
1. Worked with Reliance Communications, as Customer service (Backend Operations) and Retention Manager (National Profile) with Corporate Wireless Group from 19 Nov 2007 to 2 Dec ‘2010
Responsibilities :
- Responsible for timely resolution of all kinds of complaints, request and enquiry received from Corporate Customers and Relationship managers
- To ensure retention of the critical and high value corporate customers through various proactive and reactive measures thus resulting in enhancing revenue through reduced churn. Designing and implementing various retention initiatives to reduce circle H-ARPU churn.
- Co-ordination with CRM / billing /network/ BSS team, Backend Operations and other cross functional teams to resolve customer issues including billing related issues.
- Churn Control - Launching pro-active measures & initiate program for retention e.g. loyalty programs etc, Active Base mgmt, working closely with customer care to help them take correct action for churn prevention.
- Responsible for Customer Service & Retention activities for Corporate HNI Customers. Developed and designed Motivational programs “Reward and Recognition” for high achievers.
- Act as a single point co-ordinator between field operations and NHQ team. Assisting in-bound callers online. Handling all Enquiries, Complaints and Service Requests of subscribers related with service, billing and collection thereby providing First Time Resolution on calls as to achieve customer satisfaction and representing company for fulfilling customer delight.
- Well versed with Telecom operations Processes like AV/CV, Credit control, dunning, Billing and Collections
- Churn Reason Tracking , Churn analysis and audits on Retention Service Request by coordinating PAN_INDIA circles
- Analysis & Forecasting churn at the beginning of the month so that necessary measures can be taken to reduce the same.
- Responsible for reduction of customers entering in Zero Usage bucket for the entire circle.
MIS :
- Preparation of CHURN MIS Report daily , weekly and monthly
- Preparation of Monthly Dashboard for Corporate Customer to present to top management which includes various reports like Churn report, Value churn, OG barred report, Suspension report, Zero usage report, ECR Report
- Preparation of Monthly Presentation (PPT) to Top Management wrt month’s performance elated to key KPIs
- Revenue Tracking & analysis of existing products - tariffs & packs.
- Analyzing and data mining of postpaid churn and identifying key triggers to churn.
- Identify vulnerable situation and take appropriate action. Root Cause Analysis.
- Analysis of ARPU, CLV & RPM and suggest best fit plan.
2. Worked with Share khan Limited, (A Financial Firm) as Customer service executive. From 1 Feb 2006 to November 2007.
Responsibilities :
Ø Responsible to resolve customer’s query / escalation received via Email
Ø Resolving online queries of Customer with ultimate satisfaction
Ø Preparing MIS Reports of each Call Center exec in mailing dept. on a Weekly & Monthly basis to present to Management.
Ø Preparing MIS reports both online and offline zonal representative, Regional representative, call centre executive and mailing team executive on a daily basis.
Ø Making MIS of PMS (Portfolio management system) and SMS lead on a daily basis.
3. Worked with Seamless Connections (A division of Orion Marketing Pvt. Ltd) as Administrative Executive from December ’03 to October 2005.
Responsibilities :
Ø Preparing various Reports & Trending of Each Customer Care Exec of our client “Hutch” to show their Individual Performance Weekly, Monthly & Quarterly Basis.
Ø Maintaining various trackers of each circle’s Quality performance.
Ø Handled 3 Zones of Hutch i.e. Hutch Gujarat, Hutch Bombay, & Hutch Delhi single handedly in terms of Customer care Quality service.
Ø Preparing presentation on a monthly basis to present to circle’s Head in terms of Overall Quality performance of each circle during the month.
Ø Co-ordination with the Various Zones.
4. Worked with Pyramid Computers, (A Software Developer & Computer Training Institute) as Counselor cum Receptionist from Oct 2002 to Nov 2003
Responsibilities :
Ø Attending walk-in Clients and addressing their queries pertaining to Admission, Courses available or related to Software development enquiries.
Ø Receiving incoming calls of Clients and assisting them throughout.
Ø Handling Petty Cash for Daily Expenses and Incomes.
Key Achievement
* In March 2010, have bagged Award at Reliance Communicatons for OUTSTANDING PERFORMANCE of the Year ’09 – 10 for categorizing Proper Top Corporate & SME Customers on the basis of Revenue and Making it UNIQUE from TOTAL 8 Lakhs Corporate Base & Hardcoring the same.
* Awarded for best performer for two quarters consecutively in Share khan during the tenure
* Awarded for star performer of the year in Seamless connections during 2006
Professional Qualifications
(i) Typing Speed 60 w.p.m.
(ii) Shorthand Speed 80 w.p.m.
Computer Knowledge
Ø Operating System : Windows 98,2000,XP
Ø ERP’s :
o Had working on Trade Tiger (Talisma Software).
Ø Thorough knowledge in MS-office i .e. (WORD. EXCEL. ACCESS & POWERPOINT)
o V lookup, H lookup, Pivot Table, Advance excel formulas, Macros etc
Ø Very well versed with Internet Surfing
Ø Knowledge of FTP site.
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4360648
Date & Time : 12th Jul 2011 4:23 AM (UTC)
IP Address : 124.149.0.50
Browser Info : Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C)
Predicted Country ;: Australia