Team Leader Healthcare BPO : Resume CV

[sameek76]

Sameek Chakraborty
E-Mail : sameek.chakraborty AT gmail.com
Date of Birth : 02/09/1976

SYNOPSIS :
- A result oriented professional with 8 years of experience in the Service Industry.
- Expertise in handling a diverse range of operations entailing Operations, training and handling clients.
- Proven track record of developing procedures, service standards and operational policies, planning &
implementing effective control measures to reduce running costs of the unit.
- Expertise in designing & implementing training programs for bringing keen customer focus, high
energy level and team spirit in the employees.
- Excellent written, communication, inter personal, liaison and problem solving skills with the ability to
work in multi cultural environment.

AREAS OF EXPERTISE :
Operations :
- Developing and implementing ideas for the daily volume of the team.
- Producing good and effective process plan, which will meet both qualitative and quantitative need.
- Leading efforts for giving new looks for the process so that the business can run in much effective and easy way.
- Responsible for interacting with different clients and come up with different strategies that would satisfy them.
- Managing the team so that there is a smooth and quality movement of the given work.
- Ensure that new ideas can be implemented for the customers.
- Co-ordinate with the management for the better growth and prospect of the team.
Client Relationship Management :
- Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality.
- Ensuring maximum customer satisfaction by closely interacting clients & understand their requirements and customizing the services accordingly.
People Management/Training :
- As I am into this industry for quite sometime my basic job is to ensure “Best Practice Sharing.”
- Handling different queries and answering them so that there is no knowledge gap among the team members.
- Imparting appropriate training, presentation to the new changes to the team.
- Organizing and conducting practical and theoretical training programs, to enhance skills and motivational levels.
- As a part of the Operations team I have to interact daily with the different team and the other team members and it was my responsibility to ensure that everyone is satisfied with the quality of done by
the team and thus a comfort level is there among all.

WORK EXPERIENCE :
Infovision Software Private Ltd. (March 2003 to October 2003) Training of 3 months and Transcriptionist as 5 months actively in production.

CBay Systems (Nov 14, 2003 – Feb 13, 2007)-Medical Transcriptionist and Proof Reader (3 years 4 months). Hyderabad.

Accentia Technologies Pvt. Ltd formerly Vasant Scribes Private Limited (36 months – Feb 2007
to till date) –Hyderabad.
Working as a P-TL in one of the premier Healthcare BPO of the world for 2 Years.

Job Responsibility :
Individual Contributor :
1. Handling a team of 25 associates looking after their productivity as well as quality of delivery of work as well as TAT of client.
2. Considerable exposure to ESL (English as a Second Language).

Medical Record Management :
- Electronic sorting and indexing medical documents, medically categorizing the documents as per the specifications forwarded by workmen’s compensation offices.
- Preparing the records for peer reviews.
- Managing troubleshooting activities using sorting software tools and software application used to create automatic workflow, working in close coordination with the software programmers for implementation and upgrade.

Documentation :
- Visual proofreading, electronic spell check, grammar check, for medical inconsistencies and inaccuracies.
- Tracking the latest industry trends & developments and keeping abreast of the same.
- Networking with the summarizing doctors to understand their needs.
- Ensuring that all medical documentation activities are executed in the specified TAT.

Quality Assurance/ Compliance :
- 1. Interfacing with the clients & handling project appraisals.
- 2. Monitoring adherence to HIPAA guidelines and conducting internal audits at the unit.
- 3. Making matrix that are effective and productive for the business.
- 4. Coming up with new ideas for process improvement.

Team Contributor :
- Handling a team of 25 members. Therefore, responsible for all the daily, weekly, monthly activity
pertaining to the team.
- Interacting with the QATLs to understand their requirements so that work and process can be customized accordingly.
- Doing one to one with the team to understand what is going perfect and what can be improved better so that service delivery can be achieved more easily .Also these one on one help the team member to understand where are they heading to and what is management expectation towards
them.
- Designing new tracker or matrix that will help the team and the management to understand the health of the process easily.
- Finding the training area for the team and arranging trainings for them.
- At times give some presentation to the team on team bonding, effective resource utilization, prioritization of work etc.

Work Content :
- Types of Reports : Consultation, Progress Notes, Follow-up notes, Letters, Operative Reports,
Discharge Summaries reports.
- Specialties : Family Practice, Internal Medicine, ER reports, Endocrinology, Allergy and
Immunology, Dermatology, Cardiology, OB-GYN, Neurology, Orthopedics, Gastroenterology, Pulmonology, Genetics, Hematology & Oncology, Urology, Radiology.

Quality coordinator :
- Maintain optimum quality and productivity of the team.
- Make action plans to improve the associate’s performance.
- Proofreading during hours of need.
- Protect patient information as per HIPAA requirements.

Notable Accomplishments :
Acknowledged by my senior managers that my team had optimum quality, TAT adherence and the least proof rate amongst all the company units all over India. This compliment was the biggest achievement in my career as P-TL.

Qualification School /Collage Year University :
Secondary Education ST.Xaviers’ High School, Haldia 1993 West Bengal Board of Secondary Education (WBBSE)
Higher Secondary Education ST.Xaviers’ High School, Haldia 1996 West Bengal Board of Secondary Education (WBBSE)
Graduation (B.A. in English) Haldia Government College 1999 Vidyasagar University
Post Graduation (M.A. in English with American English and Literature ) Vidyasagar University 2001 Vidyasagar University

Other Relevant Details :
Hobbies Watching sports and good movies, listening to music, making new friends, meeting new peoples, Internet surfing etc.

Place : Hyderabad
Date : Sameek Chakraborty

[Guest]

T. Praveen
Email ID : tatapraveen AT gmail.com

Personal profile :
“A new generation professional, a leader with fine articulation of values, always aspiring for new goals equipped with challenges”

CAREER OBJECTIVE :
To achieve a challenging job in dynamic organization wherein my skills and potential would be put to test thereby adding value to the organisation.

PROFESSIONAL SUMMARY/SKILLS :
· Result driven ITES/BPO professional having over 10 plus years of on hand experience in Medical Transcription industry with client centric approach.
· Strong planning, co-ordination, and leadership skills.
· Computer literate and strong communication skills.
· Demonstrated ability to deliver client specific and quality assured output.
· Ability to motivate and retain key members of team.
· Have good analytical, research and problem solving skills.

PROFESSIONAL EXPERIENCE :
Current Employer : Medisigns Transtech Pvt., Ltd., Secunderabad.
Duration : December 2008.
Designation : Quality Analyst.
Job Description : Currently working in Medisigns Transtech as Quality Analyst. The job profile involves editing, proofreading, and quality check, and quality control of medical documents for overseas clients (mainly U.S. based.) Responsibilities include timely delivery of accurate and quality documents.

Previous Employer : Life line Solutions Ltd., Hyderabad.
Duration : : September 2000-November 2008.
Designation : Editor.
Job Description : The job responsibility includes leading a team of MT’s (medical transcriptionists). Coordination and achieving client specific data files converted from voice to text in a given turnaround time with acceptable quality standards. Interacting regularly with overseas clients on project specific requirement and implementing the same along with the team members. Implementing quality standards as per the client’s requirement.

Achievements :
· Rose to position of Proof Reader (PR) within 6 months of joining.
· Rose to position of Editor within a year of being promoted as PR.
· Successfully handled test files of new clients leading to approved contracts

Previous Employer : Credence Transcription Pvt., Ltd., Hyderabad.
Duration : March 1999 – August 2000.
Designation : Medical Transcriptionist (MT).
Job Description : Joined as Trainee MT, was later absorbed as full-time MT. Job profile included converting voice data into text format of various medical files. Gained in hand experience in transcribing various types of medical reports.

EDUCATIONAL QUALIFICATION :
· Bachelor of Sciences with specialization in Mathematics, Physics and Chemistry from S.D.S.A. College, Shriramnagar (Andhra University) with 1st Division.
· Intermediate with specialization in Mathematics, Physics and Chemistry from Shriram Junior College, Shriramnagar (Andhra University) with 1st Division.

COMPUTER KNOWLEDGE :
· Knowledge in Microsoft Office.
· Certificate in Computing (CIC) from IGNOU with 1st Division.

TECHNICAL QUALIFICATIONS :
· Type writing lower grade (State Board of Technical Education), 1st Division.