www.aegisbpo.com Aegis Ltd Delhi : Customer Care Executive

[muthukalee]

Customer Care executive- Voice / Non voice Process Domestic

Desired Candidate Profile :

* Candidates with excellent comm skills in english can apply
* 10+2 / graduate can apply
* fresher / experience in BPO/IT can apply

Job Description :

* Handling inbound/Outbound call(Voice)/ solving queries through emails.
* Should be able to speak in English & Hindi, Optional languages - Orriya, and Bengali
* Age bar - 20 to 35 years
* Good communication skills required for Voice process.
* Should be willing to work in shifts.
* Urgent requirement in domestci processes in Aegis
Location :Delhi/NCR, Gurgaon

About us :
As a leader in customer care and acquisition for over three decades, Aegis has a track record of introducing process and technology innovations. Today, several Fortune 500 clients trust Aegis to manage their customer interaction, back office and other routine business processes. At Aegis, our philosophy is to facilitate a synergetic and interdependent relationship between the individual and the corporate through complete employee involvement.

Contact us :
Aegis Limited
Essar House, 13th Floor
11 KK Marg, Mahalaxmi
Mumbai 400034
Maharashtra
India
Phone : +91 (22) 6660 1100
Fax : +91 (22) 2354 4490
chandra.jaiswal@in.aegisglobal.com
http://www.aegisbpo.com
http://www.aegisbpo.com/career.aspx?...d=OZCcVOb7N4Q=

[Guest-IJT]

Name : RATNESH TIWARI
Email : ratnesh.tiwari1984 AT yahoo.com
Designation / Skillset : RELTIONSHIP MANAGER (SALES AND MARKETING OF BANKING PRODUCT).
4 YEARS 5 MONTHS EXPERIENCE IN RELATIONSHIP BANKING AND SALES AND MARKTING OF BANKING PRODUCT LIKE LOAN,INSURANCE ETC.

Resume :
OBJECTIVE STATEMENT :
Seeking an Administrative position and utilize my skills and abilities that offers growth while being innovative and resourceful in serving the motives of the organization and also to solve my economic condition.
ACADEMIC PROFILE :
EXAMINATION
COLLEGE/SCHOOL
BOARD/INSTITUTE
PERCENTAGE
CLASS
YEAR OF PASSING
M.COM
MUMBAI UNIVERSITY
MUMBAI UNIVERSITY
48.38
PASS
2007-08
B.COM
SHREE RAJASTHANI SEVA SANGH COLLEGE
MUMBAI UNIVERSITY
48.57
SECOND
2004-05
HSC
SHRI
NIWAS BAGARKA COLLEGE
MAHARASHTRA BOARD
63.83
FIRST
2001-02
SSC
R.C.MARUTI HIGH SCHOOL
MAHARASHTRA BOARD
60.53
FIRST
1999-00
COMPUTER SKILLS :
MS OFFICE (BASIC, MS WORD, MS EXCEL)
MS DOS
MS POWERPOINT
WEB DESIGNING
WORK EXPERIENCE :

RAJNI COMBUSTION PVT LTD.
PRSENTLY Working With Rajni Combustion Pvt Ltd
(RAJNI GROUP OF COMPANIES)
From 13th SEPT 2010 to till date as a BACK OFFICE EXECUTIVE
CUM OFFICE ADMINISTRATOR.



RAJNI COMBUSTION PVT LTD - (13th SEPTEMBER 2010 – Present)
Executive Admin & Payroll (Client Servicing, Payroll and HR Operation)
- Independent charge of completion of post joining formalities of employees, keeping track of documents received from the employees.
- Maintaining Employee Database & personal files of employees in HRIS System as well as in the Hard copy.
- Maintaining the records of employees as regards salary components, employee qualifications as well as employment details
- Payroll / Salary processing.
- Salary Preparation.
- Streamlined various HR processes as regards documentation done by the employees at the time of joining.
- Preparation of monthly MIS giving an insight as regards the turnover, attrition etc.
- Updation of employees’ details on software for the changes in regards to Designation, Branch, and Reporting Manager e.t.c.
- Initiated control measures which resulted in the proper submission of documents by the employees in a timely manner for ex. withholding of salary of employees for non submission of mandate form.
- Conducting new joinee induction and open house sessions on organizational policies and procedures.
- Initiating Background verification of new joiners through consultants & taking suitable action on them. Placing of reports in employees personal files.
- Statutory Compliance - Keeping record of Leaves, PF, ESI, Etc., correspondence with Legal Department for PF and ESIC issues
- Recruitment & Training Coordination
- Verification of joining documents & interview rating sheets
- Processing of offer, appointment letters, Increment letter, Contract ends letter, etc
Employee Relation - Counselling and grievance handling of the employees.

S.M.C. GLOBAL SECURITIES LTD.
AS A RELATIONSHIP OFFICER.
From 1st April 2010 to 31/05/2010
- Opening Demat Account And Trading Account.
HBL GLOBAL PVT LTD (HDFC BANK)
HBL Global Pvt. Ltd (HDFC BANK
AS A SALES EXECUTIVE
FROM 1ST August 2005 To 31st March 2006
- Selling Credit Cards
Customer Value Management (CVM)
AS A CUSTOMER RELATIONSHIP OFFICER
From 1st April 2006 To 31st Dec 09.
- Worked As a Customer Relationship Officer.
- Making Customer Relation Management.
HOBBIES & INTERESTS :
I love to play and watch Cricket.
I also love to listen to music while traveling.
I also like to learn new things.
COMMITMENT STATEMENT :
If given an opportunity, I hereby make a commitment that I will work to the best of my capabilities, put in my best efforts with utmost levels of integrity, sincerity, intelligence and honesty.
(RATNESH U.TIWARI)
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4298468
Date & Time : 25th Jun 2011 1:28 PM (UTC)
IP Address : 59.182.158.117
Browser Info : Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB7.1; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Predicted Country []: India