www.dialoguebpo.com Dialogue Bpo Delhi : Call Center Executive

[muthukalee]

dialoguebpo.com

Call Center Executives

Job Description :
Telesales executives walkin for direct hiring, spot offer, domestic outbound sales process. Good salary and very high incentives. Day shift, high growth prospects, Dwarka metro route, excellent working environment, high level training provided.

Location :Delhi

Desired Candidate Profile :
Young energetic dedicated experienced telecallers, NO MTI, any qualification, English Hindi fluent, good communication & selling skills, ability to work in a team. Candidates from Marketing Sales collection insurance loans credit background preferred

MAIL CV AT dialoguebpo@gmail.com

About us :
Dialogue is an established company offering customer solutions by cutting-edge technology with the commitment towards quality. Its highly educated work force fulfills the requirements of different companies needing Call Centre, Back Office and Service Management Solutions. The infrastructure that Dialogue has selected is state of the art type which is both flexible and scalable, according to the necessities of small to large scale corporate enterprises.

Contact us :
Dialogue Bpo
5A/14, Second Floor,
Tilak Nagar, Main Najafgarh Road,
Near Subash Nagar Metro Station,
New Delhi - 110018
INDIA
Phone:+91 11 45709992
http://www.dialoguebpo.com

[Guest-IJT]

Name : Priyanka Shukla
Email : shuklakanak AT yahoo.com
Designation / Skillset : Customer service operation executive (I used to handle entire process)
Hi, I have a experience of customer service executive (non oice) of more than 6yrs so looking for better opportunity in customer service.

Resume :
Objective :
To work with a competent organization where I can prove myself as an asset to the organization by my sheer hard, smart work performance and experience..
Professional Experience :
Currently Worked with “UNITED HEALTHCARE PAREKH TPA PVT. LTD.”(TPA Of Health Mediclaim Insurance Companies ) As a Customer Service Operation Executive in Customer service department.
Period : From13th March 2008 - 28th April 2011

- Responsibilities :
- Responsible for handling process of Cashless operations.
- Responsible to maintain TAT of the Cashless operations.
- Handling Escalation calls/ Mails related with cashless.
- Handling Inbound calls.
- Resolving customer queries on mails with proper resolution and within a TAT.
- Providing training to new joinees and assisting them with process of cashless Operations.
- Coordinating with Hospitals through mail to get more Information about Employee hospitalization.
- Reverting mails of clients, Hospitals, Account Managers and Internal stake holders.
- Coordinating with Account managers and internal stake holders for any new updation in policy.
- Streamline and manage the entire back office operations.

Worked with “TTK HEALTHCARE SERVICES PVT. LTD.”(TPA Of Health Mediclaim Insurance
Companies) as a Customer Relation Officer (Inbound Call Center).
Period : January 2007 – October 2007.
- Responsibilities :
- Taking Inbound calls and resolving the customer query with proper resolution,
- giving them guidance about their policy and assisting them to solve their query.
Worked with “HSBC Bank DST ”(Team Cardez) As a Backend executive in Credit Card Department
Period : January 2006 – January 2007.
- Responsibilities :
- To verify the customer detail and Inform them about credit card benefit.
- To help my team members about their query and give them proper training about Credit Card.
Worked with “HDFC Bank DSA” (C4U) as a Tele Sales executive in Credit Card Department
Period : July 2004 – December 2005.
- Responsibilities :
- To resolve Customer query with our satisfactory resolution.
- To verify the customer detail and inform them the card benefit with terms and condition of the card.
Educational Qualification :
Qualification School/University Month/Year Of Passing
T.Y.B.Com. S.N.D.T. University Feb 2005
H.S.C. M.D. Shah Mahila College Feb 2002
S.S.C. A.B.Vidyalaya March 2000
Strength :
Team Work,
Helping Nature
Positive Attitude
Quick Learner
Keen to Learn
Computer Proficiency :
Computer Knowledge with Net Surfing.
Additional Qualification :
2 Years Banking course with Graduation.
Date :
Place :
Signature
Priyanka Shukla


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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4220524
Date & Time : 7th Jun 2011 4:16 AM (UTC)
IP Address : 120.60.11.27
Browser Info : Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; InfoPath.2)
Predicted Country : India

[Guest]

CURRICULUM- VITAE
E.MAIL - kanikaj69 AT gmail.com
KANIKA JUNEJA
OBJECTIVES :
- To work in a reputed organizations where I can give 100% of my knowledge and efforts for the benefit of both, the organization and myself.
PERSONAL SKILLS :
- Honest, Responsible and reliable.
- Positive approach towards life.
- Effective working as a Cooperative team member and alone.
- Excellent Communication skills and team skills.
- Reliable and Flexible.
WORKING EXPERIENCE :
1 year experience under C.A Firm
ACADAMIC QUALIFICATIONS :
- Passed 10th from CBSE in year 2006.
- Passed 12th from CBSE in year 2008.
- Pursuing for graduation (B.Com)IIIrd year (C.A)
- Knowledge of tally ,Excel, M.S Word
Dated-
(KANIKA JUNEJA)