www.skf.com India Ltd Chennai : Customer Service Executive

[muthukalee]

Designation : Customer Service Executive

Job Description :

Key Responsibilities :

1) Acknowledge orders received through order acknowledgements, queries, order status reports
2) Be proactive in communication with supply chain planner in the event of shortages and use supply chain resource effectively to support customer business efficiency
3) Create and update new customer master
4) Ensure efficient and accurate handling of customer orders/queries/schedules based on the contract entered in the system
5) Follow-up with various agencies such as finished product stores, transport department transporters, etc for on time deliveries
6) Handle quotations of imported bearings and provide support to sales
7) Monitor the progress and complete execution of an order
8) Necessitate improvement actions to reduce administrative errors in conjunction with the responsible departments
9) Order review as per contract in the system and customer claims settlement as per justification received
10) Provide COH support
11) Report deviation of delivery to customer
12) Responsible for MIS reports including weekly, monthly sales report, sales budget compilation (once a year), GMS forecast (quarterly) and other misc. inputs for reporting from time to time
13) Support the sales managers and engineers within the business units in relation to customer requirements, systems usage, etc.

Desired Profile :

To ensure deployment of customer order handling (COH) processes and be the front-end contact for customer requirement delivery

Experience : 3 - 7 Years

Industry Type : Industrial Products/Heavy Machinery

Role : Associate/Sr. Associate -(Technical)

Functional Area : ITES/BPO/KPO, Customer Service, Ops.

Education : UG - Diploma - Mechanical
PG - Post Graduation Not Required

Location : Chennai

you can post your resume at careers@skf.com.

About us :
SKF India is a part of the SKF Group, the leading global supplier of rolling bearing and seals. Along with a varied range of products it also offers extensive solutions and services in this area.

Contact us :
SKF India Limited
Mahatma Gandhi Memorial Bldg,
Netaji Subash Road, Charni Road
Mumbai - 400 002
Tel : +91 - 022 - 6633 7777
Fax : + 91 22-22819074
http://www.skf.com

[Guest-IJT]

Name : KRISHNA J SOMAIYA
Email : SOMAIYAKRISHNA AT YMAIL.COM
Designation / Skillset : KYC EXE / OPERATION / CUSTOMER SERVICES

Resume :
Career Objective
To work in a challenging, highly professional and conductive environment which helps me and respective institution in moving ahead in future with pragmatic view.
Work Experience
12th March 2009 – Till Date
Operation Executive for Angel Broking Ltd- Rajkot
Job Profile :
- Complete process of KYC(Trading, commodities, HUF, currency forms) registration that includes :
- Audit KYC
- Entry for the same on company software
- PAN Card Verification
- Modification of sub-broker & client’s brokerage and maintaining records for the same.
- Coordinating queries with sub brokers and CSO (Central Support Office).
- Providing details on line for Clients Share Account & fund Account.
- Providing trainings to Sub Broker and Clients for regular updates in Back office software and KYC process.
- Handling DP queries i.e. providing DP holding details, Trade punching.
----------------------------------------------------------------------------------------------------------------
1st May 2007 – 31st October 2008
Tele Sales Representative (Personal Loan) for HBL Global Pvt Ltd, C/o HDFC Bank
Job Profile :
- Generating leads.
- Tele marketing of Personal Loan.
- Maintaining and regular updates of data.
- Communicating queries with customers.
- Guiding the customers about current offers.
- Follow ups of leads with customers and executives.
15th November 2005 – 30th April 2007
Tele Sales Representative (Car Loan & Personal Loan) for ICICI Fund Flow Managers
Job Profile :
- Generating leads.
- Tele marketing of Car Loan and Personal Loan.
- Maintaining and regular updates of data.
- Communicating queries with customers.
- Guiding the customers about current offers.
- Follow ups of leads with customers and executives.
Educational Qualification :
Sr. No. Degree/Certification Month-Year Institute/University Percentage
1. NCFM (NSE Certification on Financial Market) – Capital Market Dealer’s Module Dec 2009 NSE 80.25%
2. B.Com. March 2007 Saurashtra University 45.75%
3. H.S.C. March 2004 GSEB 46.67%
4. S.S.C. March 2002 GSEB 54.29%
Computer Qualification :
Basic knowledge of Computers, MS Office
References
Available upon Request
-------------------------------------------------------
More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4180347
Date & Time : 27th May 2011 10:30 AM (UTC)
IP Address : 59.95.246.209
Browser Info : Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 1.1.4322; InfoPath.2)
Predicted Country : India