Toshali Resorts International Gurgaon : Inbound Tours Manager

[deepika]

Company Name: Toshali Resorts International

Company Profile
Company Profile - A division of the company has been operational since 1995 and enjoys affiliation from various body like TAAI, IATO and approved from Dept of Tourism Government of India and various states
India has become a fabulous destination for Honeymoon, destination wedding, spa, Luxury Leisure Travelers, Corporate, Pilgrimage, Yoga, Tribal, Wild life Lovers, Adventurous Sports, Golf, Medical Tourisms, resort vacations, conference, cruises and Educational Package Tours. The company started promoting all such destination to our esteemed customers those have been always looking for alternative destination through us because of our quality service standard.

Experience: 3 - 5 Years
Location: Gurgaon

Job Description
Experienced professionals capable of bringing in Business and handling inbound groups, coordinating with Travel Suppliers, hoteliers for further business developments Should have a good knowledge about various Tourist Destinations. Should be well versed with itinerary costing, quotations etc. in packages/promotions, planning and execution, well conversant in selling the product, development of existing product, designing tours, maintaining excellent contacts with customers and resolving their queries.

The candidate would be reporting to Manager-Sales and Marketing.

Desired Candidate Profile
Must be a graduate, preference with PGDM on tourism must have worked in one of the reputed inbound tour agencies in a similar position with clear vision about job responsibilities. Should have experience of 3+ years in Selling Inbound tours with good leadership skills, excellent communication and inter-personal skills. Good knowledge of Itinerary preparing & costings, drafting proposals, Designing tours, maintaining quality of service provided to clients (FIT & GROUP)

Address:
Toshali Resorts International
Toshali House, Y-42/4, Shahtoot Marg
DLF Qutab Enclave
Phase-I
Gurgaon,Haryana,India 122002
Website: www.toshaliresort.com

[Guest-IJT]

Name : shalini
Email : shalini1112003 AT yahoo.co.in
Designation / Skillset : Good interpretation, leadership,communication skills.
Applying for any suitable post

Resume :

OBJECTIVE : To leverage my enthusiasm & hard work to gain exp. in
Challenging environment & enhance my career goals in the
Long term.

Educational Qualification
- MBA (Human Resource) pursuing from Symbiosis Centre of Distance learning –Pune.
- M. A. (Economics) from Lucknow University.
- B. A. (English, Economics & Travel & Tourism Management) from Lucknow University.
Professional Qualification

- Diploma in International Airlines & Travel and Tourism Management from Trade wings Institute of Management
- (With the Modules of Air Fare Construction, Tourism, and Communication & Computers).
Air India Training (Air India Office)

- Booking Seats, Basic Information on Computerized Reservation.
- Handling Enquiries of Passengers & Travel Agents.
- Pre-Departure formalities including Travel Documentation .
Professional Experience
1). SUTHERLAND (Malad-Mumbai)-06 feb 2008 till 28th june2009.
-worked as a Sr. Technical Support Exe. with Hughes.net Process.

2). CONVERGYS (Malad-Mumbai) - 22nd feb2007 till 30th nov2007 .
- Worked as a customer care officer with AT&T Process.
Roles & Responsibilities –
- Responsible for providing quality customer care assistance to the customers.
- Attending calls, listening to them (customers) carefully, understanding them & answering them in a best possible manner to satisfy them.
- To maintain the continuity with loyal customers & creating interests in upcoming customers.
- Keep updated with related & prerequisite knowledge for enhancing skills in providing best customer care services.
- To make our customers aware about the occurring & upcoming opportunities as customer satisfaction is the utmost thing.

3). IBM (Gurgaon-Delhi) -16th may2006 till 22nd oct2006.
-Worked as a customer care executive with United Airline process.
Roles & Responsibilities –
- Booking seats, giving information about the seat availability, baggage allowance, weather conditions, natural calamities etc.
- Taking care of passenger’s queries related to travel & assure them about the reliability of services.
- To get customers acknowledged in terms of pre- departure formalities like visa, passport etc.
- Providing good customer service is something really important.
4). NAM ADVERTISING (Lucknow)-May2004 till July2005.
-Worked as a Merchandiser on different projects to promote business.
Roles & Responsibilities –
- Responsible for Advertising Performance.
- Responsible for Motivating Customers by Presentation.
5). ESSAR CELLPHONE(Lucknow)-March2003 till jun2004.
-Worked as a Counsellor.
Roles & Responsibilities –

- Responsible for Counselling Subscribers..
- Counselling about the new products, schemes & plans.
KEY SKILLS : Excellent communication, Co-ordination and Organization skills &
Interpersonal skills. Effective time management ability to be a team
leader.

COMPUTER SKILLS : Good knowledge of MS Office, and Internet etc.

ACHIEVEMENTS : Getting selected for Air India training, facilitated for best performer
in Nam advertising comp., got a prize for taking no leaves in IBM.

Extra Curricular Activities : Participated in Debates / Discussions, Dance & Karate.
Interests : listening to Music, Travelling, Reading & Painting.
(SHALINI VERMA)
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4341210
Date & Time : 7th Jul 2011 8:40 AM (UTC)
IP Address : 122.177.10.92
Browser Info : Mozilla/5.0 (Windows NT 5.1) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.112 Safari/534.30
Predicted Country []: India

[Guest]

Supriyo Ghosh
Email- supriyo_ghosh74 AT yahoo.co.in
EXPERIENCE SUMMARY
*3Years experience in Service Industry
*10 Years experience in Sales and Marketing in Banking , Insurance and other Investment products
*Experience in Agency team and Channel Handling
ACADEMICS
*Graduation from University Of Calcutta
*M.B.A. in Finance from TASMAC , Degree awarded by Canadian School
Of Management , Institute Of Graduate Studies, Manitoba ,Canada.
WORK HISTORY
DURATION ORGANISATION DESIGNATION
December 2009 to Till Date Kotak Mahinadra Old Mutual Life Insurance Ltd Sales Manager Grade L4
June 2008 to December, 2009 Reliance Life Insurance Co Ltd Territory Manager
October 2006 to June 2008 ICICI Bank Ltd Sales Manager and Business Development Manager for Kolkata Bhubaneshwar and Patna.
May 2004 to October 2006 Bajaj Allianz Life Insurance Co Ltd Executive Sales Manager
August 2001 to May 2004 ABN-Amro Bank (Off Roll) Sales Executive
June 1998 to August 2001 Onida Savak Ltd (Off Roll) Service Manager
ACHIEVEMENTS
*National Topper as a Business Development Manager in ICICI Bank Ltd.
*Qualified for Velocity Training in Puri in Bajaj Allianz Life Insurance Co Ltd as
a part of the Leadership Team.
WORK EXPERIENCE
1.) Kotak Mahindra Old Mutual Life Insurance Ltd
December 2009 to Till Date
Agency Team-Agency Team is one of the profitable channels in Life Insurance Business. IRDA( Insurance Regulatory Development Authority) Certified people can be only part of this team.These people are the main authorized persons who can solicitate Life Insurance business.
I was part of this team. My role as a Sales Manager are as follows
*Prospecting for people who can become Life Insurance Agents
*Recruitment of agents
*Training the agents for appearin IRDA Examinations
*Training the agents so that they can get Life Insurance business from the natural market
*Goal setting and grooming of the agents
2.) Reliance Life Insurance Co Ltd.
June 2008 to December, 2009
Agency team operates from a Branch of a Life Insurance Company . Every branch is accepted as a territory with a Territory Manager.
My role as a Territory Manager is to
*Handle a team of Sales Managers as well as Financial Advisors
*Activating the Financial Advisors present in the team of the Sales Managers
*Training of the Sales Managers
*Goal setting of the Sales Managers
*Maintaining the Profit & Loss account of the branches.
*Revenue Generation of the branches
3.) ICICI Bank Ltd

October 2006 to June 2008
ICICI Bank generates huge amount of revenue through the distributionof Third Party Products among which Life Insurance, General Insurance and Mutual Funds are the main products
My role as a Sales Manager was to
*Handle a team of Sales Executives who fetches business from the Branch Walk-In customers
*Coordinate with the Operations people so that they can generate business from the existing account holders
*Coordinate with the NRI Relationship Managers so that they can get business from the NRI Account Holders
*Arrange Product Training for the Branch Staffs so that they become confident on different products
My role as a Business Development Manager was to
*Development of the ICIC Bank branches for the growth of Mutual Fund business in the cities like Kolkata, Patna and Bhubaneshwar.Total 32 branches of ICICI Bank
4.) Bajaj Allianz Life Insurance Co Ltd
May 2004 to October 2006
Agency Team-Agency Team is one of the profitable channels in Life Insurance Business. IRDA( Insurance Regulatory Development Authority) Certified people can be only part of this team.These people are the main authorized persons who can solicitate Life Insurance business.
I was part of this team. My role as a Executive Sales Manager was to
*Prospecting for people who can become Life Insurance Agents
*Recruitment of agents
*Training the agents for appearin IRDA Examinations
*Training the agents so that they can get Life Insurance business from the natural market
*Goal setting and grooming of the agents
*Creating Club Members
5.) ABN AMRO Bank
August 2001 to May 2004
ABN AMRO Bank had recruited feet on street in the Off Rolls of the Company
in order to increase their Current and Savings Account base at a very low cost
My Role as a Sales Executive was
* Sourcing Current & Savings Account
*Generating leads for cross sells of Life Insurance and Mutual Funds
*Servicing the existing and new clients
6.) Onida Savak Ltd
June 1998 to August 2001
Onida Savak Ltd manufactures Washing Machines.In order to evenly distribute the Service Networks in a region it has developed Service Franchisees.Every Service Franchisees is looked after by a Service Manager working in the payroll of the Franchisee guided by the Regional Service Incharge
My role as a Service Manager was to
*Document down the services required by a customer
*Allot the service calls to the Service Engineers
*Collect the feedback from the Service Engineers and forward it to the Regional
Service Incharge
*Tracking the spares which are required in order to service the customers
*Maintain the necessary documents which are audited by the parent company from
time to time.
TRAINING PROGRAMS COMPLETED
*IRDA Advisory Module Certified from the Insurance Regulatory
Development Authority
*NCFM Certified from the National Stock Exchange Body
*Computer Training from NIIT, Datapro Infoworld Ltd and CMC Computer Education