Customer Relationship Executive Jobs Kochi : Tata Communications Ltd

[krishni84]

Position Customer Relationship Manager
Work Location Kochi

Responsibilities
Key Objective / Purpose of the Job
======================
The incumbent would be responsible for building deeper relationships with existing customers by understanding customers needs & building channels in the client organization to help business needs

Major Activities
==========
- Around 3 years of experience of POS and/or CBS companies
- Managing customer relationship from service delivery aspects and ensuring delivery of committed service levels to customers.
- SLA management, analysis on improvement areas and regular tracking of critical service delivery parameters.
- Analysis and ability to follow up and resolve customer issues in coordination with multiple teams.
- Retains and expands relationships with existing customers through building deeper channel of association in the client organization
- Oversees implementation of projects to ensure that all the client needs & expectations are met to customer’s satisfaction
- Serves as focal point of contact for all the engagement activities with clients post-sales
- Acts as escalation point for any customer servicing issues
- Builds prospects for renewal/new business from the present client
- Manages the receivables /collection from customer accounts

Essential Qualifications - BE /Any other relevant graduate degree

Work Experience : Total 8+ years of experience and around 3-5 years of industry experience.

Contact Us:
Tata Communications Ltd
Videsh Sanchar Bhavan Mahatma Gandhi Road
Mumbai, 400 001
India
+91-22-66578765 (Phone)
+91-22-66395162 (Fax)
Click to Apply : http://www.tatacommunications.com/careers/
Website : http://www.tatacommunications.com

[Guest-IJT]

Name : ashishkumar prajapati
Email : prajapati_ashish008 AT yahoo.co.in
Designation / Skillset : mba
hello sir/mam gud morning.

Resume :

Career Objective :
To be part of a prospective organization
- Where I get an opportunity to make a significant contribution through enthusiasm, dedication and good work ethics.
- Where everyday provides a different experience with diverse and challenging work environment.
Professional Qualification :
Degree Institution Board/University Specialization
MBA GNIT.(Greater noida) UPTU Marketing/HR
Academic Qualification :
Degree Year Institution Board/University Specialization
BBA 2006 IISE, Lucknow Agra university Marketing & IT
XII 2003 Pioneer Montessori Inter College
Lucknow U.P. Board PCM
X 2000 Pioneer Montessori Inter College
Lucknow U.P.BOARD SCIENCE
Work Experience : 12th OCT 2010-till date
Company name Designation Job Profile
PEP INFOTECH LTD Sales Executive Managing the channel sales
JOB PROFILE :
- Contacting and managing the dealer network within a territory by providing them with various services.
- Communicating schemes and active follow-up with the dealers so as to help them achieve their targets.
- Handling customer complaints efficiently with the objective of customer satisfaction.
Past Experience : 10th August 2009- 14thAugust2010
Company name Designation Job Profile
VODAFONE Customer Relationship Executive Relating with the customer.
JOB PROFILE :
- Active follow-up with existing clients to ensure the effectiveness of goods and services resulting in customer satisfaction and profit maximization.
Summer Internship :
Company- ICICI PRUDETIAL LUCKNOW
Project title : “RECRUITING OF FINANCIAL ADVISIOR”
Scope of the Project : To ensure the problems of advisior comes in market..
: To ascertain the market share of the company in insurance sector.
: To enhance the goodwill and reputation of the company among customer.
Computer Skills :
- MS Office.
.


Extra-Curricular Achievements :

- Actively involved in various extra-curricular activities in school and college.
- Participated in FOOTBAL tournament held in Lucknow.
Strengths : Excellent communication skills, self confident, enthusiastic
Languages Known : Hindi and English

Hobbies : Playing pool, watching cricket,.
(ASHISH KUMAR PRAJAPATI)
DATE.;
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4369228
Date & Time : 14th Jul 2011 3:49 AM (UTC)
IP Address : 182.64.127.107
Browser Info : Mozilla/5.0 (Windows NT 5.1; rv:2.0.1) Gecko/20100101 Firefox/4.0.1
Predicted Country : --

[Guest]

Soniya Bamil
MBA – HA (HOSPITAL & HEALTH CARE ADMINISTRATION)
Email ID bamil.soniya.85 AT gmail.com

Objective
To use my management expertise, clinical skills and medical knowledge in the domain of Hospital Administration and to use my intelligence and skills for the benefit of the organization by being useful at the level assigned, and further to increase my knowledge and abilities by willingness, commitment and self motivation, thoroughly directing my efforts to be a strong Human resource to the organization.
Academics
- MBA-HA (Hospital And Healthcare Administration) from Sharda University , Greater Noida – 2009 – 2011 – CGPA 8.06
- Major : Operations management and Quality management
- Minor : Health economics and TPA & Health Insurance
- B.H.M.S (Bachelors of Homoeopathic Medicine and Surgery) from Bakson Homoeopathic Medical College , Guru Gobind Singh Indraprastha University (GGSIPU) – 2003 – 2009 – 62%
- HSSC from CBSE Board, Agra – 2002 – 62%
- SSC from CBSE Board, Silchar – 1999 – 60%
Strength
- Good communication and Inter personal skills.
- Analytically problem solving and debugging skills
- A willingness to be flexible and a desire to bring energy, creativity and innovation to each new challenges.
- Self motivation and a comfort working with minimal supervision;
- Good teamwork skills and a desire to participate in cross functional projects and activities.
- Capability of executing challenging assignments with right blend of intelligence, diligence and patience.
- Excellent communication, presentation and negotiation skills.
- Comprehensive problem solving abilities.
- Team Leading Qualities.
- Willing to relocate anywhere.
Work Experience
1. Medanta Medicity - Gurgaon
Presently Working as Medical Administrator – Floor manager (Management Trainee) in Medanta Medicity since April 2011 and involved in Quality Department for analysis of Patient Satisfactions.
KEY Responsibilities :
- Handling multi specialty floors and all kinds of medical administration works.
- Smooth handling of the floors along with the hospital to solve staff and patients grievances
- To ensure high quality and patient satisfactions
- Timely discharges processes of patients
- Daily reports preparation and presenting to Medical Superintendent and Chief Operating officer COO.
- Daily discharge reports and reasons for the delay in discharge of the patients.
- Handling Day to day issues on floor and providing solutions for the same.
- Liaising with consultants, administration department, account section, HR and quality to ensure smooth discharges of the patient.
- Providing statistical data on mortality rates per floor per week with proper reasons to COO
- Conducting day to day meeting to ensure the betterment of the floor and hospital with floor managers and staffs.
2. Roshan Hospital – August 2009 to March 2011
More than 1-1/2 years of Work Experience in handling ICU and Casualty department
- Joined as Medical Counselor in Roshan Hospital and after 3 months given responsibility to handle ICU and Casualty Management.
- Later on handled responsibility of ICU and Casualty Management.
KEY Responsibilities :
- Handling administrative work in ICU and Causality department.
- To take care of smooth running of department and hospital
- Thorough knowledge of all departments of the Hospital.
- Taking care of high quality and patient satisfactions.
- Presenting day to day reports to the higher management.
- Attending MOM (minutes of meetings) with senior doctors and management.
- Providing staff training on regular basis.
Academic Projects and Case Studies
- Post Graduation
- Submitted thesis in PG on – INFLUENCE OF LENGTH OF STAY (LOS) ON PATIENT SATISFACTION WITH HOSPITAL CARE
- Summer training thesis submission on- TPA department work flow in Sharda Hospital.
- Handled OT and ICU management in Sharda Hospital, Greater Noida.
Summer Internship
- Project Title – Opportunities in Corporate Marketing in 500 bedded Hospital in Greater Noida (TPA)
- Working procedures of the TPA department
- Graduation
- Completed thesis on complaints in GYNE and OBS departments
Trainings/Seminar Undertaken
- Certificate for participating as delegate in the International Conference on Health Infrastructure & medical technology 2011 at All India Institute Of medical Science(AIIMS)
- In house training on HIS – Hospital Information System at Medanta Medicity
- Attended training on ICU and casualty department handling at Medanta Medicity.
- ICU and casualty department management at Roshan Hospital
- Internal training on Intranet portal in Medanta Medicity.
- Summer training on working procedures of the TPA department.
Awards/Certifications

- Scholarship in MBA-HA 1st year.
- 2nd Rank in MBA-HA( Hospital and Healthcare Administration) 2009-2011
- Award for excellence in ICU and casualty department from Roshan Hospital.
- Appreciation from Chief Operating Officer Medanta Medicity for proper management of the floor.
- Best performer of multi specialty of 5th floor under my supervision.
- Always an active participant in cultural programs, debate competitions etc.
- Assisted during Principals meeting at Sharda University.
- Independent handling of administrative and management work in Roshan Hospital
IT/Computer Skills

- Windows/ DOS sys admin
- Internet, E - Mail
- MS-office, Adobe Acrobat