Customer service agent : Resume CV

[Guest]

Vineetha K M
vinu.paarus AT gmail.com

CAREER OBJECTIVE :
Organized, creative professional, able to plan, prioritize and achieve objectives. Strong presentation and motivational skills. good interpersonal communicator with the ability to establish productive relationships with people and groups with diverse backgrounds and interests. Ambitious, self assured and congenial individual with high standards of performance

Currently working as a Customer service Associate with an Airline company seeking challenging careers in with Organizations gives ample opportunity to learn and grow.

WORK EXPERIANCE :
PARAMOUNT AIRWAYS PRIVATE LIMITED Oct 2007- Till date
Paramount Airways is an airline company based in Chennai, India; it is a national licensed airline, currently flying predominantly in southern India. It operates scheduled services, mainly targeting business travellers. Its hub is Chennai International Airport and is the first airline in India to launch the New Generation Embraer 170/190 Family series aircraft

Customer service agent [CSA] :
- Assist and support customers at the Airport
- Reservation and Ticketing
- Check-in counters
- Boarding Hall
- Baggage Make-up Area
- Ramp Handling
- Handling PIR
- Maintaining Daily Sales Reports
- Monthly pay roll processing
- Updating post flight reports, PSF and Traffic Statistics

AIR INDIA Feb 2007- Jul 2007 :
Officially known as Air India Air Transport Services Limited. Is a state owned airline company of India . It operates a fleet of Airbus and Boeing aircraft serving Asia, Europe and North America.

Commercial Assistant [Trainee] : Cochin International Airport
- Assist and support customers at the Airport
- Reservation and Ticketing
- Check-in counters

ACTIVITIES / PARTICIPATION :
Participated in one-day adventure camp at National Adventure Foundation Kerala Chapter, Russelpuram, Trivandrum, 2006

EDUCATION :
Bachelors’ Degree in English from Mahatma Gandhi University of Kerala,2006
IATA-UFTAA Foundation, SEP 2006, (Certificate issued by the IATA, Montreal)

PROJECT WORK :
Air Travel Services – A Comparative Study of Conventional Airline and Budget Airline with Reference to Air – India under the guidance of Dr. V. Nandamohan, Head, Department of Futures Studies, University of Kerala – 2006

PERSONAL PROFILE :
Father’s Name : K G Manikandan
Nationality : Indian
Religion /Caste : Hindu / Nair
Marital Status : Married
Date of Birth : 20-04-1985

Place : Chennai
Date :
(VINEETHA K M)

[Sri Gowri]

Hi Vineetha,

I have seen your profile in India Job Talks forum and would like to check if you are interested in looking out for opportunities.

Company Profile :
Brisk Corporate Services Pte. Ltd is an 8 year old Management Consultancy delivering corporate a suite of business process related services under one single roof with a staff size of 35 professionals. We are currently engaged with both National and International assignments with a vision to become a Global Consulting major. Our consultancy includes business Process Definition, Business Process Reengineering, Business Process Assurance and Business Process – Value Add Services.

Job Description :
§ Research and data gathering of content providers, distributors, retailers, advertisement space sellers.
§ Coordination with Distributors and Retailers for the distribution of The Business Enterprise Magazine
§ Coordination on collecting the ‘returns’ and re-routing them as free copies to Airlines, Senior Executives of Corporations etc. in the respective cities
§ Coordination with the media agencies, media buyers, media planners and freelance executives for space selling
§Serve as a one point contact for customers (prospective and existing)
§Effectively handle calls related to enquiries, feedback, complaints or for taking sales orders
§Support and provide superior service via phones, e-mails and faxes as a receiver
§Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects
§Apply the proper telephone etiquette to satisfy various customer situations
§Meet commitments to customers
§Ensure the leads or communications are passed effectively to the relevant function viz. sales, technical team etc.

Candidate Requirement :
§0 to 2 yrs experience as a Personal Secretary, Customer Service Executive, Telephone Operator or Receptionist
§Excellent telephone manners
§Ability to handle telephone calls in the most patient and polite manner
§Exceptional language skills in English and preferably in Tamil and Hindi as well
§Hands on experience in MS-Office
§Ability to prepare and maintain customer database on spreadsheets (excel sheets)

if you are interested in the opening, please forward your lateset profile along with your contact details to hr AT briskservices.com

Thanks
Gowri