Business Analyst Bangalore : www.rediye.net Solutions Pvt Ltd

[muthukalee]

Business Analyst :

No of Positions : 2

MBA finance or M.Com with an excellent business & Process knowledge in enterprise finance processes. Should posses good communication skills. Excellent presentation, Power point and flowcharting skills are a must. Should be experienced in progressing clients from needs to concept and concept to design.

Sales and Marketing Executives :

No of Positions : 2

Positions 1 in India and 1 in Singapore.

MBA in sales and marketing. Must have experience in solutions selling for Big clients and should possess excellent communication skills, understand customer needs, and be capable of working closely with the development team. Should be experienced in progressing clients from Concept to Design.

Both positions will have attractive remuneration, Incentives and profit sharing.

Contact
ramakrishnan@rediye.net
p.t.rajan@rediye.net

About us :
RedIye Solutions is a young and vibrant organization based out of Silicon Valley of India, Bangalore. RedIye's primary focus is on design, development and implementation of enterprise software solutions in the areas of Enterprise Business Analytics, Workflow Solutions, Process Automation, Financial Modeling; ERP solutions for SMEs in Healthcare and Education.

Contact us :
RedIye Solutions Pvt. Ltd,
BJ Towers 3rd Floor,
Near Biocon & Land Maark, Huskur Gate,
Electronic City Post,
Bangalore-560 100.
India.
Tel : +(91) 080-65839464
http://www.rediye.net

[Guest-IJT]

Name : Abir Roy Choudhury
Email : abirroyc AT gmail.com
Designation / Skillset : Sr. Manager
I am working as a Senior Manger WFM

Resume :
Professional Summary of
Abir Roy Choudhury
Objective
I seek a role within an organization where I can provide my leadership skills
1. To develop teams to solve business challenges and deliver exceptional customer service through innovative solutions.
2. To grow as a valued corporate citizen.
Summary
Current Role :
Sr. Manager – Management Information Systems
Experience :
10+ Years
Client Overview :
U.S
1. Sprint PCS (Telecom Voice Inbound)
2. United Airlines (Travel Voice Inbound & Back office)
U.K
1. Powergen (Utilities Voice Inbound, Outbound & Back office)
2. Trainline (Travel Voice Inbound)
India
1. Bharati (Telecom Voice Inbound)
2. Vodafone (Semi Technical Voice Inbound)
3. Idea (Semi Technical Voice Inbound)
4. iYogi (Sales & Technical Voice Inbound)
Experience :
Management Information Systems
1. Capacity Planning
2. Resource utilization
3. Liaising with Recruitment & Operations teams to hire the right resource and within TAT
4. Generation of Business / Financial Health Reports for Various Levels
5. Preparation of Business Reviews projecting Historical trends, future projections and analytics on KPI’s, SLA’s & Revenue
Project, Change & Cost Management
1. Liaising with Support functions (Recruitment, Training, HR, ADMIN & Transport) to understand high expense factors and probable reasons
2. Suggesting measures via mathematical calculations & correlation with Revenue (Top Line / Bottom Line) to control cost and improve margins
3. Green Belt & Lean projects on waste control
4. Preparation of Project Charter, Goals & Scope (PMP)
5. Change evaluation & Management
6. Liaising with stake holders, Communication planning
7. Timely review of the project movement
8. Risk Management
Quality Management
Trained on PMP, COPC, BS7799, ISO, SACA / ASCA, SOX, Lean and SIX SIGMA DMAIC methodologies
Technology
RDBMS, SDLC, Avaya, Nortel, CMS, Symposium, BI, Davox, Total View (IEX), ERLANG Calculator, MS OFFICE PACKAGE,
PROFESSIONAL EXPERIENCE
September 2010 – June 2011 Infinite Computer Solutions Bangalore, Karnataka, India
As a Senior Manager – MIS & Change Management
- Responsible for the Capacity Planning, Reporting and Auditability for Service Delivery of 1200 personnel (Including frontline Technical Support Associates, Sr. Associates, Business Analyst, Team Managers and Quality Coaches).
- Responsible for Program Productivity & Gross Margins, Customer / Client Satisfaction and Effectiveness of Service Delivery.
- Coordinate with the Client, Quality and Training to Identify Performance gaps, evaluate and design Process Improvement Plans to aggressively meet Program performance targets as well as individual goals
- Develop plans for optimal resource utilization through effective staffing and scheduling
- Manage day-to-day People issues related to Compensation, HR, Hiring & Training, Absenteeism, Attrition and Growth and Development for my team and Operations.
- Propose and implement Incentive Schemes balancing Profitability and Employee Motivation
- Drive Effectiveness and Efficiency through leveraging Quality Standards and tools like Six Sigma
- Lead People to stretch beyond their limits
- Solution architect for prospect businesses
November 2005 – August 2010 IBM DAKSH NCR / Pune / Chandigarh, India
DM – MIS & WFM, Manager – MIS & WFM, Manager – Operations, Sr. Manager – MIS & WFM, Sr. Manager – Operations
My Achievements AT IBM Daksh
- Twice declared Top talent and got promoted twice in the overall tenure.
- Part of the team which designed the Centralized Work Force, which in turn led to the best practice sharing and best resource utilization amongst all projects.
- Transitioned IEX for Pune location.
- Was responsible to ensure the delivery of SLA s, Capacity Planning since the start up without any penalty and did it with success.
- My team was awarded the best team of the year for their innovations.
- Automated the WFM.
- Part of the solutions team for providing optimum efficiency and resource utilization plan from an operations perspective.
- Increased the Seat Utilization and designed the 24 x 7 process map for Voice – Inbound as well as Back office.
- Trained the Team on AVAYA telephony and introduced the knowledge of other service providers like Nortel and ASPECT.
- Managerial training (WFM Consultancy Workshop) provided by “The Call Centre School” US & AGCL.
- Automated all the reporting systems, Incentive and Roster management using Home Grown software (MS OFFICE).
- ASCA – (Application System Certification and Auditability) Certification for the Back office reporting software, Training Software and AVAYA.
June 2002 – August 2005 VERTEX INDIA PVT. LTD, Delhi, NCR, India
Assistant Manager - OPERATIONS & PLANNING
My Achievements AT VERTEX
- Was the Innovator of the year 2004 – 2005 across VERTEX Globe For the Forecasting and Rostering Model I developed
- Employee of the year 2004 – 2005 Vertex India.
- Employee of the Month August 2004.
- Traveled UK twice to Client sites for Performance Management ideology transition and Client expectation management.
- My travel to UK included Client provided training on Real Time performance Management, Forecasting and Planning, Resourcing, Management Information and Telephony.
Nov 2001 – May 2002 DAKSH VOICE BU, Delhi, India
- Customer Service Representative.
Feb 2001 – Nov 2001 ELIEXER TECHNOLOGIES, Delhi, India
- Relationship Manager.
August 2000 – Jan 2001 VSNL, Delhi, India
- Trainee Engg.
QUALIIFICATIONS & TRAININGS
- Computers A Level DOEACC – Govt. Of India
- Engg. Electronics & Communication – PUSA (Dip)
- Employee Engagement Training – IBM - Daksh
- WFM – Consultancy work Shop - “The Call Centre School” US & AGCL (IBM – Daksh)
- WFM – Inbound / Outbound & Back office Call centre management training – Powergen UK (VERTEX).
- SIX SIGMA Green Belt certifications program – VERTEX
- AMP Certified
- PMP Trained
- eMBA (North Eastern University – Boston)
INTERESTS
I am into :
- Photography, Traveling and Sports.
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4344003
Date & Time : 7th Jul 2011 6:33 PM (UTC)
IP Address : 115.240.25.127
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Predicted Country ;: India