www.fortishospitals.com Fortis Hospitals Ltd Kolkata : CUSTOMER CARE OFFICER

[muthukalee]

fortishospitals.com

JOB DESCRIPTION OF CUSTOMER CARE OFFICER:
Qualification : Must be a Graduate (science and pharmacy graduates preferred)
Basic course in computers is desirable.

Reporting to : Head of customer care services
Location :Kolkata

Job Summary :
Receive visitors or patients, ascertain their needs, direct them accordingly, answer the telephone, handle receipt and dispatch reports and couriers and perform related clerical duties according to the department to which assigned. They must adhere to customer care guidelines and assure quality care.

Job Duties :
• To greet visitors and patients, determine their needs and guide them accordingly.
• To answer queries and to provide information directly to the person or on the telephone.
• For e.g. Billing for services, discounts (if any) and hospital policy regarding payment of bills (when needed), availability of doctors, may inform the patient’s relatives when the patient is placed on the critical list.
• To make future reservations for patients.
• Guiding relatives of patients to their rooms during visiting hours.
• To maintain and prepare files, records and reports.
• To feed data into the computer.
• To courier patient reports, dispatch and handle MIS reports
• To handle grievance.
• To explain hospital regulations to patients, concerning visitors and visiting hours.
• To arrange for escorting patient to room or ward station.
• To sort mails and deliver messages.

Skill sets :
Verbal Ability
• To give accurate and tactful explanations to visitors, patients and hospital’s employees and in recording exact information for messages.
• To exercise high degree of tact and poise and occasionally overcoming language barriers.
• To understand and apply knowledge of medical terminology.

Numerical Ability
• To understand pertinent details in tabular form and avoid perceptual errors in arithmetic computation.
Problem solving / Decision making skills
• To think independently and exercise one’s own judgment in determining actions during emergencies and challenging situations. For E.g. If a patient refuses to pay his/her bill, they should know how to handle him or her.

Interpersonal Skills
• To develop cordial relations with other departmental personnel.
• To develop relations characterized by sympathetic understanding and
emotional affinity with patients and their relatives.
Other Skills, which include
• Presentability
• Patience
• Alert/Promptness
• Punctuality
• Enthusiasm

Pls email to careerskol@fortishospitals.in

About us:
Imagine a hospital functioning with you as its centre point. Compassion and warmth along with medical care par excellence. Imagine a hospital that understands the difference between being well and well-being. These, and much more, are wishes brought to reality by a revolution called Fortis Healthcare Network.

Contact us :
Fortis Hospitals Ltd
8th flooor,No 99/100
Prestige Towers,807-812
Residency Road
Bangalore -25

http://www.fortishospitals.com

[Guest]

Jayeeta Das
jayeetadas70 AT gmail.com
¬¬¬¬
Objective : I am looking at an organization that will provide opportunities to utilize my skill sets and take up challenges, which in turn will contribute to both personal and organizational growth.
Education :
Completed BBM from T. John College in Finance Specialization with 66 percentile (Bangalore University) batch of 2008-2011.
Completed 12th Standard from Bhagabati Devi Balika Vidyalaya Higher (West Bengal Board) in 2008 with 74 percentile.
Completed 10th standard from Bhagabati Devi Balika Vidyalaya Higher (West Bengal Board) in 2006 with 75 percentile.
Extra Curricular & Achievements :
- Represented college at the Apogee 2009 (Dayanand Sagar College Management Fest)
- Completed diploma in art (West Bengal State Akademy of Fine Arts)
- Participated in intra-collegiate quiz, collage, and dance.
Interests :
Reading, painting, traveling
Work experience :
- Completed Internship in Human Resource at Siemens Information System Limited, Bangalore in the month of June - July 2010.
- Undertaken a survey at Birla Sun Life Insurance Company Limited in the month of January-February 2011.
Computer skills :
- Basic computer skills
- Microsoft office

[Guest-IJT]

Naresh Sharma
Noida, U.P
E-mail Id :-nareshsharma28 AT yahoo.co.in

Objective :
Looking forward to work with committed and dedicated people where I would be able to prove my caliber and knowledge into a rewarding contribution towards meeting organizational and personal goals. To rise high but with the true ways of honesty & sincerity with committed zeal and hard work.

Educational Qualification :
- B.COM Mukand Lal National College,
(Computer Applications) Yamunanagar, Haryana .
- XII S. D. Public School,
Jagadhri, Haryana.
- X St. Thomas School,
Jagadhri, Haryana

Working experience :
- Worked in Amar Ujala Publication, Ghaziabad as an Office Assistant for 5 months.
- Worked in I.C.I.C.I Bank ( D.S.T ), New Delhi as an Business Development Officer for 5 months.
- Worked in I.C.I.C.I Lombard (General Insurance Co.) as an Tele sales Officer for 10 months.
- Worked in AGEIS BPO SERVICES LTD as Customer Care Executive for 7 months.
- Worked in MAGUS CUSTOMER DIALOG PVT LTD(FOR HOMESHOP18 PROCESS) as an Tele sales officer for 1 and half months.

Keys Strength :
- Fast learner with Dedication and Talent.
- I am quick learner self motivated having strong problem solving skill with excellent technical skills.

Personal Profile :
- Father’s Name B . P Sharma
- DOB 28 June 1984
- Nationality Indian
- Martial Status Single
- Language Known Hindi, English
- Sex Male
- Hobbies Listening to music

Date :

Place :
( NARESH SHARMA)

[payelgupta]

I stay at Kolkata, have 9yrs. corporate experience in accounts and secretarial job, having degree of B.com(H), appeared for C.S. Exam, computer courses fro NIIT and ICA.

[Guest]

I am a Masters in Hospital Administration. I have worked in Bhattacharyya Orthopaedic and Related Research Center as a In-charge of OPD and Medical Record Department. I want to shift from the organization. So I am very much interested for that job as because the job profile i like very much.

[Unregistered]

Debasree Sarkar
Present Location : Kolkata
Preferred Location : Kolkata
Email : debasree.sarkar006 AT gmail.com

OBJECTIVE :
To get a responsible post your reputed organisation so that I can utilize all my creative and analytical skills.

WORK EXPERIENCE :
Total years of Experience : 5 years experience in Office Administration & BackOffice

Current Organisation :-
Mohan Motor Udyog Pvt Ltd. (Authorised Dealer of Maruti India)
Saltlake Sec-V ,Kolkata
Designation : EDP Incharge & MIS Incharge.
Present Salary :Rs.8000 /month
Expected Salary : Rs.12,000 /month
Date of Joining : 21 April,2010 – Till Now

Responsibilities :
1. To fully supervise my team members in order to complete the tasks at proper time.
2. Able to coordinate at various levels in and outside the organization.
3. Fully handling office administration jobs.
4. Thorough working knowledge of computers and familiarity of Window based packages.
5. Fully Handling invoicing & total MIS report also
6. Handling Dealer Management System of Maruti India Group.

Previous Organisation :-
Deewar’s Garage (Authorised Dealer of Maruti India)
Esplanade,Kolkata
Designation : Back Office Executive
Date of Joining : 17th September,2007 – 20 April-2010
Responsibilities :
1. To fully supervise my team members.
2. Making booking report.
3. Checking all files before going registration.
4. Making all sorts of sales report.
5. Handling total dealer management system & also maintaining stock.
6. Responsible for servicing the customers through voice, E-mail and chat.
7. Providing information to customers and handling their queries & complaints.

Telserve (Authorised Office of Airtel) :
Queen’s Park,Kolkata
Designation : Office Administrator
Date of Joining :19 January ,2006 –16 September,2007

PROFESSIONAL QUALIFICATION :
Examination Institute Year of Passing % Obtained :
Currently pursuing MBA from IGNOU(Passed 2 papers) IGNOU Still Continuing 55%
Diploma in Computer Application Success Point 2005 60
DTP Success Point 2006 80

EDUCATIONAL QUALIFICATION :
Examination Board/University Year Of Passing Marks Obtained (%) :
BA in Journalism & Mass Communication Calcutta University 2005 50.0
Class XII W.B.C.S.E 2002 52.9
Class X W.B.B.S.E 2000 56.62

Personal Profile :
Name : DEBASREE SARKAR
Date Of Birth : 22.07.1983
Location Preference : Kolkata
Marital Status : Married

Date : 02th April’2013 Signature
Debasree Sarkar