Centrum House Bangalore : Customer Executive

[krishni84]

Job Title : Customer Service Executive

Qualification : 12th, Diploma, Others -Graduation Not Required

Experience : 0 - 1

Location : Calicut/ Kozhikode ,Chennai ,Bengaluru/ Bangalore

JOB DESCRIPTION :
To carry out sales and encashments transaction following Company policy and RBI AML/KYC guidelines.
To sign and acknowledge in the Registers for Inventory, Cheques, Stock etc. maintained by the Cashier before and after completion of the transaction.
To enter in the Movement Register all movements during the day.
To collect documents across the table for all sale & purchase transaction incase of exigencies to take approval from Branch Operations Incharge.
To ensure Forex exchange is handed over to the customer and customer s signature is obtained on the Cash Memo/Encashment Certificate matching with the ID proof.
Encashment certificate and Cash Memo must be prepared with complete details must be properly signed and stamped.
To ensure all Bill books, Cheques & Stocks (INR, FCN, TCs etc) are handed over to the cashier with proper details before for leaving for the day.
To collect Bulk Sales/Purchase memo from the corresponding FFMC and to ensure our Bulk Sale/Purchase Memo are stamped & signed by the authorized signatory.
To follow the Value carrying procedure for movement of Value.
To encash Travellers Cheque following Watch & Compare procedure and taking authorization.

About Us :
Incorporated in 1977, Centrum is one of the leading financial companies in the country that offers innovative, customized and integrated financial solutions. Centrum Services comprise investment banking, wealth management, portfolio management, stock broking, foreign exchange, travel services and infrastructure & real estate advisory services. As a leading financial services firm it strives to promote a corporate culture promoting world-class banking services for our clients and value for our shareholders.

Contact Us :
Centrum House
Level 5, Vidyanagri marg Kalina
Santacruz East
Mumbai
Pin 400098
Tel :+91 22 42159000
E-mail : hrsouth@centrum.co.in
Website : www.centrum.co.in

[Guest-IJT]

Name : Ayesha
Email : ayeshappu AT yahoo.co.in
Designation / Skillset : Process Executive

Resume :

SYNOPSIS
- Procurement professional with 3 years of experience assaying roles covering the complete Procurement /Purchase cycle.
- Accounts Receivables professional with 1.5 years of experience covering the complete Accounts Receivables cycle.
- Expertise : People Management, Off-Shore Transition & Client Handling, Project Management (Purchase), Process Improvements, Order Placement/Management, Negotiation, Leadership & Supervision.
- Solid interpersonal skills with a high degree of sensitivity to both verbal and non verbal communication which has been the mainstay in building excellent working relationship across all levels in the organization.
- Proficient in identifying avenues to improve efficiency & finding Cost-saving areas.
- Good Team player, Innovator, Communicator & Subject Matter Expert of diverse project teams.
CAREER OBJECTIVE
To Venture into more demanding environment where my talents, skills and enthusiasm can optimally be utilized to enhance the profitability of the organization and would give me the opportunity to learn new things constantly to keep up with the pace of fast moving world.
AREAS OF EXPERTISE
Purchase
- Raising Indents and Purchase Orders for different kinds of requirements.
- Executing Purchase Orders in co-ordination with Finance.
- Ensuring settlement of Vendor accounts.
- Negotiating for Quality Contracts which includes Contract Extension, re- negotiations & Termination.
- Developing & managing good rapport with Vendors, Clients & Customers.
People Management
- Handling a Team Effectively and ensuring that all deliverables are completed as per the Metrics.
- Ensuring proper co-ordination among the Team Members.
- Grooming the Team Members for the betterment of the process.
- Handling the Appraisals smoothly via Transparent Methodology.
Vendor Development
- Identifying and selecting new vendors for all related requirements.
- Conducting periodic vendor audits for upgrading quality as well as negotiating for long – term contracts.
- Organizing regular supplier meetings to apprise them of new technologies to meet organizational business needs.


Project Management (Purchase)
- Planning Costs and revenues for the projects.
- Escalation Management & Query handling.
- Meeting TAT & Accuracy related to the process.
- Delivering day – to – day updates to Operations for successful process flow.
PROFESSIONAL EXPERIENCE
TATA CONSULTANCY SERVICES LIMITED June 10 – Till Date
ROLE : PROCESS EXECUTIVE – TRANSACTIONAL PROCUREMENT (ACTING TEAM LEAD)
Company Profile :
TATA CONSULTANCY SERVICES is an IT Services, Business Solutions and Outsourcing Organization that delivers real results to Global Business. TCS has over 174000 of the Best Trained IT Consultants in 42 Countries with Revenue of over $6.3 billion
Key Responsibilities :
- Handling a Critical Team of Five including the high value Orders & Mini-Tenders with the UK Vendors.
- Handling of Daily Productive Calls with the Clients.
- Acting as a SPOC for all the Five Sub-process for Transactional Procurement.
- Work allocation of Daily Requirements and validation of the Indents.
- Handling the Mini-Tenders for the Indents raised by the Clients directly.
- Handling Tender Negotiation Calls till Decision-Making.
- Execution of Tender Agreements post Decision – Making.
- Preparing Monthly reports for the Cost Savings done in the process
- Responsible for making Internal Comparisons with the Offers received from the Vendors & sending the Analysis to Client directly.
- Quality Checks on Sampling Basis (Pre & Post) to avoid any errors..
- Sending the Process Requirements for Approvals to the Clients before the Order conversion.
- Preparation of Weekly & Monthly reports for the Management like Process Maturity Report, Process Status Reports etc to ensure the smooth handling of the process.
- Responsible for Process updates & internal clarifications.
- Preparing the Process Documentation and Process Flow for the Team’s reference.
- Responsible for Query handling and daily reports for the Team.
- Preparing all Quality related deliverables like FMEA, QC Docs, SLA reports etc.
- Arranging for the Soft-skills trainings and others by coordinating with the L&D for the Team Members.
- Preparation & Appearing for all the Audits as & when required by the management.
- Taking Additional Responsibilities by acting closely with the Accounts Payables team for the smooth handling of the Invoices & Payments.
Key Achievements :
- Successfully Completed the off –shore Transition of the entire Transactional Procurement.
- Contributed towards successful Service Delivery without any extensions.
- Smooth running of the Process without any Client Escalations.
- Received various Appreciations from the Client and from Top Management.
- Received National Grid Rewards & Recognition Award from the Client.

Dell (Perot Systems) May 07 – Feb 10
GLOBAL PROCUREMENT– Sep 08 – Feb 10
ROLE : SENIOR BUYER – GLOBAL PROCUREMENT
Company Profile :
Perot Systems provides IT consulting and systems and strategic consulting services through its operations in the US and 10 other countries. In addition, it provides a variety of business process outsourcing services, including claims processing and call center operations. Perot Systems serves commercial customers in a number of industries, including financial services, health care, and transportation; it also serves government agencies. In September, 2009 Perot Systems was acquired by Dell for $3.9 billion.
Key Responsibilities :
- Processing purchase requisition for punch-out, catalog requisitions in People soft.
- Processing special requisition by getting quotes from multiple vendors.
- Processing the orders for lease request.
- Responsible for making the comparison of quotes and finalize the best Vendor.
- Selecting the Best Quote from the Alternatives provided by the Vendors.
- Coordinating with the Contract Negotiation team for setting up the Agreements with the Vendors.
- P-Card – Purchasing products Online thru P-Card directly from the Vendors
- Dispatch the purchase order to the vendors via email or electronically and gets confirmation.
- Responsible for doing follow ups to the vendors till the goods or services has been received.
- Creation and Maintenance of Vendors.
- Catalog Maintenance – Check for the pricing from the vendor website and update the pricing in the catalog list.
- Contacting the catalog vendors for the price variations.
- HR Separation – Activation/Termination of Long distance codes, Calling cards of the onshore employees.
- Maintaining the records of the onshore employee’s.
- Invoice Coding – Preparing the Coding sheet for the Non PO orders.
- Responsible for Process updates & internal clarifications.
- Preparing the Monthly reports regarding the Cost savings done.
- Responsible for Query handling and daily reports for the Team.
- Responsible for the preparing the reports & analysis for the projects expected in the Future.
Key Achievements :
- Documentation of the revised SOP with updates in the process.
- Training the new associates in the team.
- Responsible for allocating work for the team
- Received appreciation from the clients for getting the volume discount and for the highest saving for the financial year 2009.
May 07 – Aug 08
ROLE : SENIOR FINANCIAL TRANSACTION EXECUTIVE
Key Responsibilities :
- Downloading checks, wire payments from the bank websites and applying the same to the respective GL code in SAP – Cash Application
- Processing the credit card payments in the web based application.
- Taking care of AR generic mail box.
- Processing the funding and insertion order requests received in the mail box with in TAT and updating the same in the billable spreadsheet for any future reference.
- Processing the credit application for the new clients who needs credit by evaluating the customer’s credit rating and also by following up with the trade & bank references provided by the customer.
- Adding all the new customer details in SAP.
- Issuing credit memos, write off credits and doing credit adjustments.
- Run aging report on a daily basis to know the payment details of the open invoices.
- Generating invoices on a monthly basis and sends them to the customers for payment advice.
- Preparing the month end reports and sends them for approval to the CFO.
- Resolving invoice queries of the customer through phone/emails.
- Updating any kind of process details in the Dash Board, AR tracker and F&A spreadsheet to measure the overall process.
- Taking active part in process training/updates.
- Updating process documents on a time-to-time basis.

Key Achievements :
- Documentation of the whole process.
- Training a 3 member team and Leading AR process.
- Responsible for allocating work for the team
- Monitoring of process and working on the areas of improvement through constant interaction with the clients via conference calls/net meeting/e-mails.
- Resolving the process queries for the team members on a time-to-time basis and discussing any kind of process updates.
Altech Star BPO - Nov 06 – Apr 07
ROLE : CUSTOMER SUPPORT EXECUTIVE
Key Responsibilities :
- Calling the BT customer for change of connection form dialup to broad band connection.
- Change of service from BT to Toucan, other Home Advisory Services and Premium Services.
- Achieved daily target with 100% quality.
- Received direct appreciation from the client for the best performance.
TECHNICAL SKILLS
- Operating System - Windows XP.
- Office Tools : MS Word, MS Excel, MS Power point, MS Outlook
- Knowledge in SAP & SAP SRM
- Knowledge in Peoplesoft (End user).
- Knowledge in Dun & Bradstreet.
- Knowledge in E-Procurement Module.
- Knowledge In Achilles (UK-Based Vendor Sourcing tool)
ACADEMICS
- Diploma in Logistics & Supply Chain Management (Pursuing)
All India Institute of Management Studies
- M.A., English, 2009, 59% (Periyar University)
- B.A., English 2006, 68 %
Sri Sarada College for Women, Salem (Periyar University)

- References : Will be provided on request
VALUES & BELIEFS
- First they ignore you, then they ridicule you, then they fight you, then you win – Mahatma Gandhi.
- Arise, awake and stop not till your goal is achieved/reached – Swami Vivekananda.

Ayesha A
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4367639
Date & Time : 13th Jul 2011 5:07 PM (UTC)
IP Address : 195.92.109.20
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