Customer Service / Sales Executive : Resume CV

[Guest-IJT]

CURRICULUM VITAE :
SAMEER M.H
sameermh828 AT gmail.com

Career Objective :
Seeking a responsible position in sales & Customer Service to establish myself as a brand ambassador in the retail outlet and to serve as a mediator between the product and Enduser, understanding their needs and to help them choose the right product and achieve my goals and targets given by the organization..

Educational Qualifications :
- B.A History (2006-2009) from University of Kerala.
- +2 Computer Science (2004-2006) from Board of Higher Secondary Education of Kerala.
- S.S.E (2004) from Central Board of Secondary Education of Delhi.

Technical skills :
Operating system : Windows XP, VISTA
Package : MS Office, Tally Accounting Financial Program

Personal Attributes :
- Creative and result oriented
- Team player
- Able to work independently
- Well versed communication skills.
- Thorough knowledge of computers and computer skills.
- Strong ability to delegate responsibilities and perform many tasks.
- Highly motivated, reliable, confident and committed to professional standard.
- Willing to relocate

Experience :
Medical Representative Officer :
- Al Shifa Pharmaceuticals, Kollam.
- 6 months
- Sales & Marketing of Pharmaceutical items (Part Time).

Sales Executive :
- Idea Cellular LTD– Kollam/Kerala
- 3 months
- Involved in Sales, Marketing and after sales service of idea Land phones & PCO , phones etc

Customer Represent Officer :(CRO)
- Hinduja Global solutions, Chennai
- 1 year
- Domestic (Telecom) Process
- Handling Customer Queries , Complaints & Request (Inbound & Outbound)
- SPOC For All Department in Complaint Management Team
- Outbound Sales of Modem & Data Card

Senior Customer Represent Officer :(CRO)
- Genisys Information Technology, Chennai
- 3 months
- Domestic (Telecom) Process
- SPOC For Complaint Management, Inbound, Outbound Sales & Non voice Team

Quality Analyst :(QA)
- Genisys Information Technology, Chennai
- 3 months
- Domestic (Telecom) Process
- Calls Auditing & sharing Feedbacks to Agents

Achievements :
- Honor of Top Gun Award for Overall Performance for 10 months in Hinduja Global Solutions
- Honor of Best Performance Award in Hinduja Global Solutions
- Honor of Busy Bee Award for 100 % Attendance from Hinduja Global Solutions
- Service Excellence Award From Client in Hinduja Global Solutions
- Service Excellence Award From Client in Genisys Information Technology
- Promoted as Quality Analyst through Internal Job Posting based on Perfomance within 3 months in Genisys Information Technology

JOB PROFILE :
Sales, Marketing & Customer Service :
- Act as primary point of contact between Employer and Enduser.
- To represent the Brand in the given space and to Merchandise the products accordingly.
- To arrange the in store display and to place the POS materials in the right place.
- To educate the customer about the quality and advantage of the product over the competitors.
- To identify slow moving products and to suggest action plan for liquidating the same.
- To track all the competitor activities including price drops, promotions etc and to report and suggest action plan.
- Maintain existing customers and to develop new customers.
- Build brand image in the mind of the consumer as well as retail management.
- To learn about the new introductions and to educate the retail staff and customer about the same.
- To suggest promotional plans based to footfall and plan activities for weekend to boost sales.

Personal Profile :
Place of Birth : Fujarah , UAE
Nationality : Indian
Date of Birth : 31-03-1988
Sex : Male
Hobbies : Sports and Listening to Music.
Strengths : Patience, listening & Faith in God.
Languages Known : English, Malayalam, and Tamil.

Declaration :
I hereby declare that the above mentioned data are correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars

Place :
Date :

Sameer M.H

[Guest]

Sangeeta Dattatray Sawant

Career Objective :
To be a part of organization where the management structure recognizes and rewards, loyalty, honesty, hard work & ambition of an employee by providing growth opportunities and necessary infrastructure that could contribute to the success of the company

Education :
K.B. College Bachelor of Art’s
New Girls High school H.S.C
New Girls High school S.S.C

Work Experience & Projects :
Current Profile & Responsibilities
Sharekhan Ltd. From 1st June 2007 to Till Date

Job Description Responsible to : Relatshionship Manager Midoffice / Operations Dept
Job Roll :
1 Handling the various types of queries like brokerage ,collection ,payout ,settlment ,a/c opening /closing ,master changes ,etc for ,Franchiesee Branches & Power Brokers through Emails & Phones
2 Handling franchises & Branches ,power brokers calls & resolving the issues on phone
3 Day to day branches Sub brokers / Re-misers / BDR and their client queries solutions
4 Listen the client Query and answer by verification of the fact.
5 Payout of branches / Sub brokers / Franchisee setup tracking
6 Tracking of day to day contract notes dispatches at branch level
7 Maintaining MIS of Franchise queries and reporting to HOD.
8 Co-ordination with other dpt. and get resolved the queries day to day process
9 Updating end of the day MIS on daily basis
10 : Maintaining and guiding the team in terms of process and activites for smooth functioning.
11 : Providing Training & assisting branches for new process and policy implementation Through highest service standard & prompt delivery & Provide legislative support to the business team
12 : Also handling a a/c opening queries like to clear the forms objections , bank link / delink , master changes in a/c , to reset the password , lock / unlock the a/c set terminal id password etc

Worked with DISHA YUVA SANGHATNA & AKSHARA WOMENS RESOURCE CENTER ( NGO)
Roll – Volunteer :WORKING FOR SOCIAL ACTIVITIES (CHIL LABOUR , SCHOOL ,COLLEGE LEVAL PROJECTS , STREET PLAY, STAGE SHOW , YOUTH FESIVAL, BAL MELAVA FOR CHILD

Ø Worked with RAH INDIA PVT LTD ( 1st May 2007 to 31st May 2007 )
Roll – Sales Executive : As a Sales executive in the process of trade mark , Name ,copyright process

Ø Worked with Omega Allience Recovery Solution Pvt.Ltd ( 16th oct 2004 to 30th April 2007 )
Roll – Collection Executive : As a collection executive did collection for personal loan ,home loan for the hard and soft bkt

Skills & abilities ·
Ability to establish & maintain good working relationships with all levels of Associates·
Ability to deliver under pressure·
Good team handling abilities· Excellent in learning new activities and fully computer literate

Technical Qualification :
Application Packages : MS – Office,Power point , Typing in English & Marathi 30 w.p.m.

Personal Information :
§ Date Of Birth 12th April 1984
§ Gender
§ Marital Status Married
§ Languages Known English, Hindi, Marathi

SANGEETA D SAWANT

[GIL Kochi]

Dear Sameer,

We are one of the overseas recruitment agency located in Cochin, Kerala.

As per one of our Doha, Qatar based client dealing in Engineering & Project we are looking for few Sales based candidates. If you are interested, please revert back with your full CV to hrgilcochin@gmail.com