www.sbicapsec.com SBICAP Securities Ltd Mumbai : MIS Executive

[krishni84]

EBROKING EXECUTIVE MIS


VOCATIONAL QUALIFICATION :.
QUALIFICATION : Graduate

EXPERIENCE : Less then 1 Year

RESPONSIBLITIES :
Relevant experience in any sector. He/she should have a good proficiency in Microsoft package.

LOCATION : Mumbai ,

SBICAP Securities Ltd (SSL) is a 100% subsidiary of SBI Capital Markets Ltd which is one of the oldest players in the Indian Capital Market and has a dominant position in the Indian primary capital markets. SBI Capital Markets Ltd. commenced broking activities in March 2001 to fulfill the secondary market needs of Financial Institutions, FIIs, Mutual Funds, Banks, Corporates, High Networth Individual, Non-residential Investors and Retail domestic investors. SBICAP Securities Ltd. (SSL) is a company, which has been formed to take over the broking operations of SBI Capital Markets Ltd. SSL commenced operations in the first quarter of financial year of 2006-2007.

Contact Us
SBICAP Securities Ltd.
191, Maker Tower, ‘F’,
Cuffe Parade,
Mumbai – 400005
Tel : 022- 3027 3300
Fax : 022 22180196
Website : http://www.sbicapsec.com

[Guest]

respected sir, my name is kunal i wish to request to you i need this job asap basis. thanks & regard kunal sangle.

[Guest]

Value Profile
- Has the fortitude to work patiently throughout for achieving the results.
- Situations where tough and high stress goals have to be achieved, I can be a person-in-charge
to achieve and fulfill those given targets.
- Believe that success is the sum total of small efforts, repeated day in & day out.
There is no excellence without difficulty.
Education Profile
Degree
Graduate
Co-curricular and Extra curricular Activities
Have actively sought career and professional enhancement courses in keeping current environmental needs.
Certifications, Awards & Achievements
Successfully passed Certificate in Computing MS Office
Successfully passed Certificate in Computing Tally
Strengths
Problem solving attitude ; Team Player ; Good Learner ; Punctuality
Functional Area of Interest & Objective
To work under a challenging atmosphere / area of Customer Care and co-ordination where
I can get ample opportunities to learn, grow and develop myself and keep my knowledge updated

To describe me briefly
I am a person with a positive attitude, like to work hard and take up challenges to achieve the given target on time. Good Communication and Motivating Skills that I have in my skill set, is an asset to me and proves to be some of the intrinsic qualities in me.
Work Experience
Jan 2007 -- Till Date
Bharti Airtel Services Ltd
Function - CSD (Customer Service Delivery)
Sub Function - CIG (Customer Interactive Group)
Role – RM (Relationship Manager)
Job Profile
- Responsible for Revenue collection of average 60 Million / month for South Mumbai
- Handling 10 field officers to pour in revenue from Live Bucket & also past due bucket : 0-60 Days
- B2B Customer Base (Corporate, SME) includes PRI, DSL, ILP, Analog & Lease Line
- Meeting customers with prior appointment to discuss & understand their issues behind releasing delayed payments & suggest ways for timely payments
- Handling Escalation calls / Irate Customers / E-mails of customers and take appropriate steps by raising complains / request according to their issues.
- Out calling customer's to inform the steps taken / outcome of their Complaint / Request / Queries
- Study disputes of customer & Co-ordinate with various departments like CC, BCC, IFR, Switch, Technical team to resolve problems of customers
- Convince customers and explain them the core occurrence of their dispute and measures taken to resolve them along with steps to avoid the same in future.
- Posting waivers towards LPC, rental benefits, usage benefits, goodwill gestures if required as an attempt to retain customers with proper approvals for authorities.
- Build good relationship with customers to attain Customer Satisfaction Level as Belief that a Brand can stand the test of time by reinventing itself with the changing needs.
- Identify Errors, discuss measures for improvement both interms of Revenue Collection in coordination with Retention Team & Other Cross Functional Teams
- Field visits to check / test team members reach at customer area / location
MIS & Analysis
- Maintain case by case feedback of customer issues / reason for delayed payments along with expected time of payment receipt (PTP Dates)
- Providing Daily Allocation files to my team members with Node / Area wise bifurcation
- Maintaining & Uploading Physical Collection (Cheque/Cash) Reports on Daily Basis
- Regular team meets to educate / download PDR and drive them to achieve targets
- Drive manpower as per customer request for Timely Home pay pickup
- Highlight & Flash Revenue collection reports (Opening Bucket / LMTD / YTD / FTD / MTD)
Achievements
- Awarded with Certificate’s & Trophy for Highest Revenue Collection consecutively for Q3 & Q4
- RNR : Awarded Certificate of Merit under Contest of ‘Rising Star’ by C.E.O West Hub

Apr 2005 – Dec 2006
Creative Enterprises (Reliances Infocom Services)
Role – Collection Executive
Job Profile
- Responsible for Revenue collection of Post Paid Reliance Mobile Subscribers of Central Mumbai
- As an Field Collection Executive use to handle customers with various tact ticks to collect the amount
- Detailed Bill Explanation, Clarifying details of charges as per their billed usage & VAS charges were part of daily routine
- Targets include minimal Write off and hardcore recovery
- Maintaining Tracker of customer base and bucket wise dues pending
- Achieve Daily Targets & PDR which included Handset Recovery
- Study customer’s Profile, Past Disputes, Billing Pattern before reaching them with or without prior appointments
-
Aug 2001 – Feb 2005
Indian Marketing & Research Bureau (IMRB)
Role – Supervisor
Job Profile ; Location ; Project
Survey Officer ; Mumbai ; Henry Car Project / Heavy Movers
- Walkin Survey by meeting existing Car Owners / Show Room Owners / Car Dealers / Garage Mechanics
- Collecting feedback & record on review form with details of car models, types of spares, availability of spare parts, type of engine, maintenance efficiency, mileage, lubricants, tyre mileage / RIB etc
-

[Guest]

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