BPO CCE Customer Care Executive : Resume CV

[Guest]

Amit Kumar Gupta
Email : amit_gupta992 AT yahoo.com
amit.gupta992 AT gmail.com

Personal Data :
Date Of Birth : 08th March 1981
Sex : Male
Nationality : Indian
Religion : Hindu
Marital Status : Single
Languages Known : English, Hindi, Bengali Objective:

My objective :
To achieve perfection in my work through the process of constant learning, hard work & vision combining with self-motivation contributing the best to the organization.

Personality Skills :
- Human skill.
- Team Work, Hard Working.
- Positive Attitude.
- Good learner.
- Flexibility.
- Smart working capability.
- Strong determination.
- Comprehensive problem solving abilities.

Work Experience : 4.6 years of experience in Marketing & C.C.E’s.
Industry : Banking / B.P.O’s/ITES.

PROFESSIONAL SUMMARY :
- Experience as a Customer Care Officer’s in IBM DAKSH from March, 2008 to March 2010.
Job Profile :
- Actively involved in handling entire local operations related to customer service involving day to day tracking of customer queries, managing the customer service team
- Interacting with customers for solving their technical problems
- FPR of different process like refund, re-credit etc.
- Had taken the leader ship in the Conversion Process and done conversion of 700 customers in the same month which has helped the customer getting the lesser Rate of interest. Same was implied in the due time with entire concentration from the team.
- Maintain relationship with clients.

Customer Care Executive : Aegis BPO’s from October 2005 to May 2007.
Job Profile :
- Actively involved in handling entire local operations related to customer service involving day to day tracking of customer queries, managing the customer service team
- Interacting with customers for solving their technical problems
- Directly involved in making conversion and Refund Process
- Maintain relationship with clients.

Sales Executive : ICICI Home Finance Company Ltd, OK Solutions (DST of a reputed bank) from August 2004 till August 2005.
Job Profile :
- To achieve primary and secondary sales volume.
- To increase width and depth of distribution.
- To sell insurance product of the company.
- Regular Corporate Client Visits.
- Maintain a good relationship with the clients.

EDUCATION :
Name of Exam Board/University Institution Year :
MBA(Pursuing) Pune Symbiosis (S.C.D.L)
B.A Calcutta Univ. Surrendranath College 2009
Higher Secondary W.B.C.H.S.E The Airport English Medium School 2000
Madhyamik W.B.B.S.E The Central Modern School 1998

Technical Exposure / Skills :
- C.I.C (Certificate in Computer) from IGNOU in 2002.
- Operating System : WINDOWS XP, WINDOWS 98/2000.
- Other Software : MS OFFICE

HOBBIES & INTEREST :
Listen Soft & Melodious Music, Travelling, Several indoors games Interact and Chat with Peoples & make Friends.

Declaration :
I here by solemnly declare that all the statements made above are true and correct to the best of my knowledge and belief.

[satisg]

SATISH KUMAR GUPTA
E-mail :- satishgupta1091 AT rediffmail.com

Objective :
- To be best working person in organization where I can us my complete knowledge and Skills.

Current Designation : Presently working in WELLFARE BUILDING & ESTATE PVT. LTD, CHAKRADHARPUR BRANCH. from 5TH MAY 2008 to till continue.
Head Office : Vishakhapatnam
Roles & Responsibility
- Provide quality back up processing at the end of the each day.
- Managing and Controlling Systems
- Offer regular office duties.
- Provide of accounts as the account receivable in-charge such as billing and invoicing.
- Provide necessary changes in computer operating systems and accumulating the records.
- Supply various features of data entry and documentations.
- Level work, and maintaining daily transactions.
- Managing & Designing Reports For Business Analysis (Using Ms-Excel, MS-Word, Companies Software)
- Various Data Entry Work.
- Using Internet
- Customer Support. .

Previous Designation :
Data Entry Operator- Apr. 2003- Dec. 2007
Job Location : RCSM Institute Chakradharpur,
West Singhbhum Jharkhand
- Worked as an assistant to the office manager in-charge.
- DTP work, Hindi (45 wpm) & English (55 wpm) type & Data Entry in the operating of the systems.

Education Qualification :-
- B.Com (A/C Hons.) From Ranchi University Ranchi 2008, 2nd Division
- Intermediate from JAC, Ranchi 2005, 2nd Division
- Matriculation From JAC Ranchi 2003, 2nd Division

Technical Qualification :
1. DCA (BD CYBER HOME, 2005)
2. DTP (IINT, 2006)

Software Knowledge : -
Ms. Office, PageMaker 5.0, 6.5, 7.0, Corel Draw 10, Photoshop 5.0, 7.0, CS2, Internet Browsing, Hardware & Software Installation & Windows Formatting.
Office Package : Ms-Word, Excel, PowerPoint & Access
Web tool : - HTML
Operating System : - Win 95, Win – 98, Win – 2000, Win – XP, Vista & Win Server 2003.
Typing : - Learn Typing (English & Hindi) from RCSM Institution Chakradharpur form 12th April2006 to 16th July 2007.
Computer Typing Speed : -
Hindi : 45 WPM
English : 55 WPM

Personal Detail :
- Date of Birth :-25th May. 1987
- Son of :- Rajendra Lal Gupta
- Marital Status :- Unmarried
- Language Known :- Hindi, English.

[Guest-IJT]

accounts / senior level / fast in growing in any sector

CURRICULUM VITAE :
SUNIL MAKHIJA
Email Id :- sunil.makhija23 AT yahoo.com

CAREER OBJECTIVE :
To work in a challenging environment with an esteemed organization which gives me scope to learn new skills and to implement knowledge and experience gained for the success and growth of the organization and also with a scope for personal development.

ACADEMIC PROFILE :
Examination passed Institute Board / University Year of Passing :
B. Com (Bachelor Of Commerce ) Pragathi Mahavidyalaya degree college, Hyderabad Osmania university 2009
Intermediate Shree Hanuman Vyayam shala Inter college, Hyderabad Board of Intermediate Education, AP. 2006
SSC Shree Hanuman Vyayam Shala High School. Board of Secondary Education, AP.2004

TECHNICAL SKILLS :
AUXILLARIES :
MS Word, MS Excel, MS Power Point.

PROFESSIONAL EXPERIENCE :
Sanitech Engineers and consultants Pvt.Ltd, Hyderabad.
July 2007
Senior Accountant :
Roles and Responsibilities :
Maintaining all the accounting transactions of the company, across the Headquarters and at different Projects sites and branches.
Increasing efficiency by enabling implementation of automation procedures for faster reconciliation of sales figures.
Occasionally work antisocial hours in order to meet organisations’ requirements, and thus encourage future business.
Develop and implement new systems, procedures or working practices to improve company’s efficiency.
Entering data regarding taxes, sales, profits, bills payable and other transactions in a timely fashion.
Balancing accounts on a daily, weekly or monthly basis.
Preparing financial statements on either a regular schedule or when requested.
Participating in budget and planning meeting with individuals or business to provide necessary information and recommendations for investments or financial opportunities.

Prime line solutions, Hyderabad.
May 2006 :June 2007
Executive, Customer care :
Roles and Responsibilities :
Online advertisement for a new messenger Globe 7.
Consistently exceeded the required targets of 50 per month.
Having a pleasant, friendly style, even when handling unpleasant customers.
Improvise, by suggesting improvements to the various communications by the company (eg. website, FAQ, etc)

PERSONAL SKILLS :
Analytical skills with ability to recognize areas of development and work effectively by optimal utilization of all the available resources.
Good communication skills.
Attention to details.
Willingness to learn & good Team facilitator.

EXTRACURRICULAR ACTIVITIES :
Won a number of prizes in academics at school level.
Participated in several cultural activities and won prizes at school level and college level.

HOBBIES and INTERESTS :
Sports : Cricket
Football
Reading Books

STRENGTHS :
A self-motivated individual with problem solving skills.
Diligent, hardworking and committed to any assignment entrusted or undertaken.
Coordination and management skills.
A positive self-starter.

DECLARATION :
I hereby declare that the information furnished above is true to the best of my knowledge.

Place : HYDERABAD SUNIL MAKHIJA
Date :16.11.2010