Technical Support Executive : Resume CV

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Curriculum Vitae

Objective :
“To work in a challenging atmosphere in an exigent position that provides an ample of opportunities for learning and growth so as to be an asset to the organization.”

Academic Qualification :
- 2004 – All India Senior Secondary Examination,
Institution : The Air Force School, Subroto Park, New Delhi
Division : First Score: 67% (NON-MEDICAL)

- 2002 – Higher Secondary School, C.B.S.E.
Institution : The Air Force School, Subroto Park, New Delhi
Division : First Score: 73%

- 2010-present – Pursuing Bachelor In Science (Information Technology)
Institution- Punjab Technical University, FINAL YEAR

Professional Qualification :

- 2004 – 2007 - Diploma in Electronics and Communication Engg. from
Meerabai Polytechnic, Maharani Bagh, New Delhi affiliated to Board of
Technical Education
Division : First Score: 80.50%

Working Experience :

June’09 – Aug’10 : Worked in Bose Corporation India Pvt Ltd as a Service Co-ordinator.

- Attending all service (both post installation and commissioning) calls, maintaining service and installation status of all the customers.
- Maintaining the SLA / Agreement, Updating Vendor Details, Vendor Rate Card.
- Ensured the end-to-end sales and procurement activities, including margin control, credit application, customer orders and inventory management as per Company policies.
- Provides order confirmation and delivery confirmation to the customers.
- Processes the sample and stock requisition in accordance with the relevant procedures.
- Attending any walk in customers at the office and directing them to the concerned personnel.
- Handling the entire office operations in absence of sales & service Engineer,
Monitor of procurement activities and inventory status.
- Processes orders from customers and input the order information in the inte-grated Microsoft system.
- To handle customer complaints and trouble shooting.
- To keep track of customer payment under custody and to hand over the same to finance with responsibility.
- Identifies process improvements to increase efficiencies and streamline processes.
- Completing reports, phone logs or other documentation of customer calls and issues.
- Build relationships with staff from other departments to ensure queries are responded to in a timely manner.
- Communicates with customer through written and oral correspondence.
- Escalates issues to management when needed.

Software Used
Have been using Microsoft’s Navision for monitoring customer details, for raising
proforma and service invoices, to keep check on inventory.

Achievement
FY 10 Special Recognition Award Product Service for the Best Employee within ten
months of joining.

June’07 – June’09 : Worked In SONY INDIA Pvt Ltd as a Technical Support Executive handling Presales & Post Sales of all products marketed by SONY.

- Supported (Tele-Support) customer/client for Operating system, bundled applications and WLAN/LAN related issues. Includes trouble shooting of OS (blue screens, stop error, registry editing). Connecting the VAIO notebook on to LAN/WLAN.
- Providing Tele-Support to customers/clients technical as well as non-technical support for BRAVIA LCD, leading as a service coordinator to take care of services provided to customers.
- To handle customer & solving their queries as per the quality standard of the Company
- Processes customer requests in a timely and accurate manner.
- Other than providing technical support, profile also includes handling of technical as well as non-technical team for the support of other products such as High-End Sony music systems, Car-Audios, Digital Imaging products like Handy cam & Cyber shot, Recordable Media Energy
- To keep a check on the data collected by the team and to transfer the same to regions
all over India.
- Generating reports of performance for technical team through Talisman (CRM Package)

Software Used
Have been using Talisman Client Module and SAP for checking/verification of
Products under warranty or warranty status

Achievement
Promoted as Technical Specialist & Service Coordinator for the LCD televisions

Trainings Undertaken :

- Northern Railways, New Delhi
Domain : DRM Exchange Office
Duration : 2 weeks, 16 Jan- 30 Jan’ 06
Description : Fiber Optics, Microwaves

- HCL Technologies , Noida
Domain : Central Resources (CRO)
Duration : 1 month, 8 Jan- 5 Feb’07
Description : Worked in HR dept. and handled Recruitment database

Projects Undertaken :
Regulated Power Supply, WEIN BRIDGE Oscillator, Infra red Lock-Key unit, Digital Voice Processor with Infra red eye.

Achievements :
One year scholarship holder for excellent performance in the 1st year of Diploma awarded by SNS Foundation, Gurgaon.

Languages : Fluent in both spoken & written English & Hindi.

Skills profile :
- Good communication and interpersonal skills.
- Versatile team skills, proficient in event management and promotion.
- Innovative, hardworking and enjoy variety and constant challenges.
- Committed team player with a flexible approach to work and to take initiative whenever required.

[Guest-IJT]

Head Trainer/ Teach Neutral accent of English

Ramjeet Singh
Address :
H.No 481/9 Gali Sethian Wali, Guru Bazar,
Tarn-Taran-Punjab
MB. +91- 9817469269, 9888861883
Email address : rss.kukreja AT gmail.com ________________________________________
Career Objective :
Obtain a position where I can apply, acquire skills and experience, working in a team environment thereby continuously growing and contributing to the main objectives of organization.
To take my organization and myself to greater heights through my commitment, sincerity, adaptability & versatility.
Computer Skills :

- Operating System : Windows XP
- MS Office
- Other : Browsing internet.

Educational Qualifications :
- Bachelor of Arts from Guru Nanak Dev University, Amritsar in April 2005
- Diploma in Computer Application in April 2000.
Work Experience :
Company Name : Kocher InfoTech (Airtel, Idea) Amritsar, Punjab Worked as Technical Support Executive (TSE) in GPRS Process (Airtel) from 22nd May, 2007 to 15thJune, 2008
Subject Matter Expect (SME) in GPRS Process 16th June, 2008 to 27thJan, 2009
Current Work Profile :
Working as a Head Trainer in SmartTalk Netcom (p) Ltd. in Nalagarh (HP).
Key Responsibilities Areas :
1. Handling Customers queries, Complaint etc
2. Troubleshooting
3. Floor Managing
4. Configuration Regarding Internet (Handset, PC and Notebook)
Strengths :
- Hardworking
- Optimistic
- Keen Learner
- Innovative
- Team player
Achievements : During my working experience
- Three times Appreciation Certificate for customer delightness from Airtel.
- Excellent Quality Award in C.Q.
Personal Information :
Father’s Name Mr. Sukhbir Singh
Date of Birth 7 September, 1983
Sex Male
Nationality Indian
Language Known English, Hindi & Punjabi
Material Status Single
Hobbies & Interest Listening to music & Traveling.

Date : _________
Place[]: _________ (Ramjeet Singh)

[Guest]

CURRICULUM VITAE
RAMEEZ AHMED ANSARI

E-mail :- ansari_rameez AT yahoo.in
rameez.ansari AT allieddigital.net

CAREER OBJECTIVE :
Looking forward for a career where I can contribute to the company’s growth and grow up the ladder with its growth. I am a raw material who is looking forward to mould his career in this organization and provide his best to excel.

Professional Summary :
- Over 1.0 years of experience in Hardware &Network Management, Technical Support and
- Presently associated with Signet Technology Pvt. Ltd. as Customer Support Engineer.
- Excellent communication and interpersonal skills with proven abilities in resolving complex networking, hardware and software related issues.
- A Nagpur based company providing Sales & Service Support to Government sector. It is an authorized dealer of ACER &Zenith. Assembling of New PCs & Installation of Printers, Scanners with proper configuration of Software’s & Drivers according to the user requirement.
- Installation, Configuration, Maintenance, Troubleshooting & system support For ,WIN2000, WinXP Win7 Platform and PC Hardware Servicing, LAN Troubleshooting
- Providing support for software like Ms Office 97, 2000, 2007 Outlook Express. Ensuring customer satisfaction.
- Responding to day-to-day PC hardware, LAN, Printer operational issues and troubleshooting.

Organization : Allied Digital Services Ltd. Nagpur
Designation : Customer Support Engineer.
Duration : Nov. 2010 to aug 2011
- As a field engineer I am attending the calls of Pidilite, Otis, Raymond, Nangia Motors, HSBC Bank, BPCL, Globus Sotre, Diebold, Pfizer, IDBI Bank etc.
I am currently working in AHEAD INFOSOFT PVT LTD as a HARDWARE & NETWORK ADMINISTRATOR…

Academia :
2010 Diploma in Computer Technology from Bombay Technical Board with 63%.

COMPUTER PROFICIENCES :
Software
Language : - C, C++, java
Operating System : - Windows 7, Window Vista, Window XP, MS DOS
Hardware
Certified in Hardware Module

CO-CURRICULLAR ACTIVITIES / ACHIEVEMENTS :
Project on shorthand converter
Project on programming in java language

Personal Vitae :
Date of Birth : 23rd October 1988.

Address : Nagpur, Maharashtra
Languages Known : English, Hindi & Marathi.

Declaration :
I hereby declare that the above information provide are Authentic and not fabricated.

Signature
(RAMEEZ AHMED ANSARI)

[Guest]

CURRICULUM VITAE
Remya S. Nair
E-mail : rsnair5 AT gmail.com

CAREER OBJECTIVE :
To secure a challenging and responsible position in a corporate environment, in which initiative, skills, ambitions, commitment to excellence, and educational skills are utilized to their full potential.

PROFESSIONAL OPERATING PLAN :
- Self-motivated with analytical skills, trouble shooting and problem solving abilities with strong work ethic to make a significant contribution to any organization.
- Capable team player and fast learner to achieve comfort level in new environment for streamlining a complex mission.

ABOUT MYSELF :
- B.E in Computer Science and Engineering from ANNA UNIVERSITY, TAMIL NADU.
- Pro-active thinker and foresight to handle eventualities in team.
- Ability to motivate and inspire by leadership through dedication, commitment and Innovation.
- Fluent in OS, mail services, Languages and Designing.
- Sincere and Trust worthy to Management.

PROFFESIONAL BACKGROUND :
- Worked as a Technical Support Executive for Sony Android Mobiles in Teleperformance,Jaipur for 3 months.

WORK EXPERIENCE :
- Provided quick, efficient support to business-clients, allowing them to proceed smoothly with their day
- Responded to phone calls, mail and email, and in-person cases
- Worked closely and effectively with vendors to replace/repair defective hardware and software
- Instructed and trained end-users regarding computer literacy
- Upgraded software, configured and tested customer phone, analyzed functionality of peripheral appendages
- ran routine phone troubleshooting and configuration
- trained sales-department staff and helped them help clients select the right product
- collected information through client phone calls to identify and report product problems
- Serve clients by solving technical problems via phone.
- Updating customer details and complaints in Queweb,reporting repair cases in RMS,Creating ticket id’s for customer complaints in RMS.

CORE COMPETENCE :
- Outstanding analytical, problem-solving, and troubleshooting ability.
- Superior communication (oral-written), customer service, and interpersonal skills.
- Both independence and team orientation, depending on situation.
- MS Office proficiency and tracking-software familiarity.
- Ability to multi-task and prioritize effectively.
- Poise and patience when dealing with clients.

WHAT MY EMPLOYERS CAN EXPECT FROM ME :
A person with …
- Ability to understand new ideas and technical concepts and convert into meaningful results
- Capability to utilize time and resources efficiently.
- Leadership charisma, Dynamic team player.
- Sense of responsibility, highly inquisitive.
- Creative and resourceful skills in communication and collaboration.

ACADEMIC HISTORY :
- B.E(Computer Science and engineering) :
Percentage : 76
Institution : C.S.I Institute of Technology, Thovalai, Kanyakumari.Tamil Nadu
Duration : 2007-11

- H.S.E(12th)
Percentage : 75
Institution : R.K.D N.S.S Hr. Sec. School, Trivandrum, Kerala.
Duration : 2006-07

- S.S.L.C :
Percentage : 79
Institution : Cotton Hill Govt. Girls Hr. Sec. School, Trivandrum.
Duration : 2004-05

CORE PROJECT :
Project Title : Toward Practical Opportunistic Routing With Intra-Session Network Coding For Mesh Networks
Platform : Java Eclipse
Project Theme : The use of wireless channels presents some unique opportunities that can be exploited to improve the performance. In wireless mesh networks, there are typically multiple paths connecting each source destination pair, hence using some of these paths in parallel can improve performance.
Advantage : It is the fast and reliable method to send data to different destinations.

MY PERSONAL INTEREST AND HOBBIES :
Listening to Music, Browsing, Travelling, and Dancing.

PERSONAL DETAILS :
Date of Birth : 30/05/1989.
Marital Status : Married
Permanent Address : Nettayam(p.o),Thiruvananthapuram
Languages : Good command in English, Regional Languages Hindi Tamil & Malayalam.

I am ready to be called upon and to provide further details in person or by telephone.
Place : Bengaluru REMYA.S.NAIR
Date :15/01/2013