Team Leader/Project Manager : Resume CV

[Guest-IJT]

Team Leader/Project Manager

BIO DATA
Pradeep Kumar Padhi
Coimbatore-6, Tamilnadu State, India.

E-mail : pradeep_ranjita AT yahoo.co.in

ASSIGNMENT AIM :
To partake the sound knowledge, experience and sense of judgment gained in the accounts, administration, sales, insurance ,travel accounting teaching and management in various fields/levels in the corporate and small scale sector with any prospective organizations, thereby contributing to the growth of the organization and in return, enrich from new challenges.

Profession :Team Leader/Project Manager

Executive Summary :
Over 5.5 years of progressive executive excellence in the in various BPO sector companies including ACS India PVT LTD
Was working as a Team Leader in APCBPO, in the field of Data Conversion in Kochi.
Was working in PFBA(Path Finder Business Analysis (P) LTD as a Team Manager
Currently working in Cognizant Technology Solutions (CBE) for Healthcare Project..
Employment Profile at a glance :
- Keyer ACS India PVT LTD, Bangalore 12 months.
- Team Leader APCBPO, Kochi 4.3 yrs.
- Team Leader PFBA(Path Finder Business Ananlysis (P) Ltd 5 months
Educational Qualifications
- Batchelor’s Degree in Utkal University

Commerce :
- MCA F.M .University

Technical Qualification :
- Typewriting English : Avg speed of 40 w.p.m

Computer Proficiency :
Dos, Windows, Microsoft Office, Foxpro- Completed in TULEC, Bhadrak(Orissa)
C,C++,Visual Basic, Oracle, Unix. : Completed in SSI, Bangalore

Personal Particulars :
- Gender : Male
- Date of birth : 27-08-1977
- Father : Sj. Chandra Sekhar Parhi
- Community : Hindu
- Marital Status : Married
- Spouse : House Wife
- Children : Son – studying.,Daughter ( 4 yrs)
- Language fluence : Good command over English & Hindi .
both verbal & written communications.
Have sufficient knowledge of Bengali
Can Understand Kannad, Gujarathi and Punjabi.

- Salient soft skills : High Enthusiasm & Commitment to assigned
Duties, aim-plus approach, above-board disposition,
Go-getter attitude, high team spirit/regimentation, good inter-personal relations and admirable communication skill.

Work Experience :
Previous Experience :
1. ACS India Pvt Ltd, Bangalore :
Claim Processor, 2003-2004
Worked as Claim Processor from 2003 to 2004.
Responsibilities :
Include processing Banking claims and their by achieving day to day targets with good quality. American express was my client.
2. APCBPO Kochi, Kerala :
Team Leader, 2005 - 2009
Responsibilities & Role
Leading a team strength of 20 claim processors assigned to APC BPO, overseeing daily production and overall quality work
Complete claim processing projects and associated administrative tasks, May also include some documentary works related to project deals. Coordinate claim processors' schedules. Oversee daily production for claim processing team.
Monitor deadlines and ensure timely delivery of projects.
Monitor quality, regularly assessing accuracy ,Provide direction and instructional advice
Anticipate and address potential problems and/or questions regarding projects.
Proactively manage client expectations. Serve as point of contact for clients regarding quality, scheduling, and issue resolution
Build relationships with clients in all functions at all levels. Hold regular meetings to Assure effective delivery of services
Proven ability to communicate professionally during stressful situations, resolving problems effectively and positively.
3. PFBA, Coimbatore, tamilnadu :
Team Leader (07.09.2009-01.01.2010) :
Responsibilities & Role :
Leading a team strength of 30 agents assigned to PFBA, overseeing daily production and overall quality work
Handling different types of process and take a responsible for completion of that target for the day.
Used to update the process given by the client, take the training for the agents, if required.
Sending Hourly, Daily, Weekly, Monthly report accordingly .
Daily checking the QC report of all the process for individual agents.
4. Presently working in Cognizant Technology Solutions, Coimbatore. :
Responsibilities & Role :
Working for the PPP concept in USA Healthcare.
Handling all the queries to selecting a Provider.
Handling all the disputes raised by the team towards the Client.
Handling all the reports (i.e Production, Quality, Distribution of Work etc.)

[Guest-IJT]

Project Architect
K.J.CH.KISHORE KUMAR, CA
~ E-Mail : kishorekumar_9arch AT rediffmail.com

Seeking assignments as Project Manager in the field of Architecture & Interior Design with an organisation of high repute

PROFESSIONAL PRÉCIS :
** Offering over 8 years of extensive work experience in the field of Construction, planning & designing (Residential and Commercial) Site and Interior Designing.
** Presently with Leo Meridian Infrastructure Projects & Hotels Pvt. Ltd., Hyderabad as Project Architect.
** Expertise in managing state-of-the art infrastructure projects, residential buildings, hospitals & commercial buildings, High Rise Apartments, Entertainment Buildings, Tourism and Industrial development buildings, etc.
** Conversant in managing design engineering operations involving design & development, developing detailed drawings and co-ordination with all services like MEP.
** Adept in charting-out architectural concepts, working drawings, services coordination and site execution.
** Deft in swiftly ramping up projects in close co-ordination with contractors, structural consultants, and other external agencies, ensuring on time deliverables.
** Possess strong sense of aesthetics, an eye for detail, a sense of balance, proportion and volumetric compositions.

AREAS OF EXPERTISE :
Project Management
** Managing overall services for executing projects related to construction of commercial, residential, Entertainment, Resorts and Hotels project works within cost & time parameters.
** Assisting in project management cycle entailing requirement gathering and final execution of projects.
** Finalising the requirements and specifications in consultation with related consultants / collaborators, external suppliers, contractors & clients.
Architecture / Interior Design
** Reviewing the Technical drawings, technical specifications, cost estimates for change orders, review & analyse contractor's change order proposals & submittals.
** Discussing design ideas & creating designs for various projects in compliance with development regulations.
** Overseeing preparation of project proposals, design basis, as per TSS and NBC guidelines.
** Coordinating with consultants and project team and generating detailed construction Drawings for GFC.
** Monitoring of Interior designing details such as false ceiling, flooring patterns, wall panelling and furniture by considering all services and preparing complete shaft drawings with technical specifications.
Construction / Materials Management
** Handling on-site construction activities to ensure completion of project within the time & cost parameters and effective resource utilisation to maximise the output.
** Supporting in directing the development and implementation of key procurement strategies / contingency plans and ensuring that strategies & plans are aligned with project requirements.
** Developing long-term partnerships with suppliers; managing day-to-day supplier performance to ensure meeting of service, cost, delivery and quality norms.

EMPLOYEMENT ACCOUNT :
Since Apr’07 as Project Architect in Leo Meridian Infrastructure Projects & Hotels Pvt. Ltd., Hyderabad
Key Projects Handled : (Hotel, Spa and Sports Complex in Hyderabad)
** Sports Complex- LICEC, spread through area of 2.5 lacks Square Ft.
** 250 rooms’ Hotel spread through area 3.5 lack Square Ft.
** Water Theme Park
** Flow Rider
** Media Centre
** Open Spa
** Mini water park
** Interiors of International SPA spread through area of 60,000 Square Ft.
** Interiors of Gaming Zone
** Interiors of Reception and Lobby Area
** Interiors of DDR
** Interiors of Baby Creche
** Interiors of hotel Rooms
** Interiors of Sun and Moon Restaurant
** 19 Villas Housing Design

Apr’06- Mar’07 as Senior Architect with Akshaya Infra Consultants Pvt. Ltd., Hyderabad :
Key Projects Handled : (High Rise Residential Project & Hyderabad)
** Hillcounty High Rise Apartments for MAYTAS Infra Pvt. Ltd.
** Development of 11 apartment tower blocks of each S+13 floors spreading across an area of 18 acres at Major Township of 180 acres land at Bachupally, Hyderabad.

Jun’02- Mar’06 as Architect with Bhanu Associates, Hyderabad :
Key Projects Handled :
** Bhanu Township at Miyapur, Hyderabad. (S+5).
** Bhanu Residency, Luxurious apartments at Sri Nagar colony, Hyderabad. (S+5).
** Bhanu Arcade, Deluxe flats at Madhapur, Hyderabad (S+5).

Dec’01- Mar’02 as Trainee Architect with Raj Rewal Associates, New Delhi :
Key Projects Handled :
** Parliament Library, New Delhi.
** Office complex for Bunka Orient India Private Limited, NOIDA.
** Office of Comptroller and Audit General, NOIDA.

SCHOLASTICS :
** B.Arch. from JNTU, Hyderabad in 2002.
IT Skills : Autocad2009, Adobe Photoshop, MS Office, MS Project and Sketchup Applications.

ACADEMIC PROJECT :
Inter state Busterminal Project
Duration : 4 Months
Description : The project was about studying the Bus terminal and To design the Inter State Bus terminal of 29 Departures and 10 arrival points.

PERSONAL VITAE :
Date of Birth : 17th March 1978
Languages Known : English, Hindi, & Telugu
COA Registration : CA / 2005 / 35237
Maritial status : Married

[Unregistered]

Reshmy Ramachandran
E-mail – bkreshmy AT gmail.com

Professional Summary :
- 4years 8 months of Overall IT experience. For the past 2.5 years actively involved in the Operations activities in NorthgateArinso (Kochi/Infopark). Worked for all the NorthgateArinso global clients with respect to the Online Reference Project.
- Has been a team leader for the past 2.5 years managing a team of 7 members.
- Experience of managing transitioned project from Convergys Bangalore to NGA Kochi.

Education :
- B.Tech (Computer Science) from Nehru College of Engg. & Research Centre
- 12th std (CBSE) from Kendriya Vidyalaya Cochin Port Trust
- 10th std (CBSE) from Kendriya Vidyalaya INS Dronacharya

Other Certifications :
- New Manager Integration Workshop
- MDP (Manager Development Training Program)

Achievements
- Single handedly drove OLR(Online Reference project) which got transitioned from Convergys Bangalore to NGA Kochi.
- Engaged in the project on SLA attainment and up to date Online reference guides and ensured no single SLA miss for 2.5 years
- Ensured solid compliance with zero non compliance reports
- Enabled seamless co-ordination between support groups and operations team
- Managed KT and transition of new account.
- Implemented multiple process control initiatives to ensure compliance towards process hygiene
- Successfully implemented CMMI framework leading to improved efficiency, Cost improvements and Quality benefits
- Successfully managed multiple types of BCP situation
- Attrition in the negative trend for 2.5 continuous years

Rewards and Recognition :
- Bravo Award (Sept’2009) for being the top performer of the month
- Top Performer Awards for 7 consecutive months
- Performance Award from the client for being the top performer for 7 consecutive months.
- 100% score in Manager feedback from the direct reportees
- Best employee of the year 2008
- Appreciations from global clients and Global Project Manger along with Operations team on excellent leadership skills.

Key Skills :
- SharePoint Knowledge (SharePoint Designer 2007/2010) & MS Infopath Skills.
- Strong ability to develop and manage client relationships.
- Strong communication, presentation and interpersonal skills.
- Strong Leadership, People Management and project management skills
- Strong Data Analysis skills
- Strong knowledge on CMMI (Capability Maturity Model Integration Framework) concepts.
- Hands on experience on identifying risk and providing the mitigation plans.

Employment History : (in reverse chronological order)
1. Employment : NGAHR India Pvt. Ltd., Kochi, December 2010 to present.
Project : OLR (Online Reference)
Technical Skills : SharePoint 2007/2010
Post : Team Leader
Brief Profile : The Online Reference Guide is NGA's “source of truth” solution that provides up-to-date process
and procedures that aid in the performance of daily tasks performed by our service center Advisors for
AMO/HRO services.It includes a Global Library housing over 800 standardized processes, 33 Client-Specific
Online Reference Guides supporting over 40 Countries.
OLR is currently implemented in service centers APAC (Dalian, Hyderabad, Kochi, Mumbai and Manila), EMEA
(Birmingham England, Budapest, Granada), LATAM (São Paulo and Buenos Aires) and North America
Jacksonville and Tallahassee Florida, Texas, Cincinnati Ohio, Canada – Montreal and St. Johns Newfoundland.
Job role and responsibilities :
- To assist resources locally & Globally , (OLR associates or GateKeepers(persons within operations) supporting local programs and migrating legacy content to the OLR solution.
- Initiate and plan the project by establishing its format, direction, and base lines
- Providing both verbal and written communications regarding project status, risks and issues.
- Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
- Track project milestones and deliverables.
- Develop and deliver progress reports, proposals, requirements documentation and presentations.
- Lead and coordinate project update meetings, and document project status and issues.
- Drive the project by leading by example, and motivating all-concerned until the project accomplishes its goal.
- Take care of day to day work allocation, interacting with client, Attending Client calls, passing on the Process updates to the team members, Maintaining Weekly reports, Daily reports and interacting with the process manager and the team to improve the process.
- Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty.
- Responsible for the efficient resource and time utilization to achieve process deliverables as per the set SLA’s.
- Recruit and Hire Team members for the original and other teams as well.
- Take disciplinary action to address performance problems & monitor their leave plannings
- Train team members in proper operational procedures and functions, and explain company policies.
- Collaborate with staff members to plan and develop programs of events, schedules of activities.
- Conduct one on one meetings with the team to discuss on performance and their Key performance Scores.
- Conduct appraisals on a mid yearly /yearly basis
- Ensuring Grievances Are Handled Effectively And Escalating As Required.

2. Employment : IBM India Pvt Ltd. Bangalore, April’2010 to December ‘2010.
Client : Llyods Banking Group(LBG)
Post : PMO (Project Management Office)

Job role and responsibilities :
Work-item creation, ILC updates, Utilization tracking and maintaining the resource sheet, preparing the invite letters.

3. Employment : IBM India Pvt Ltd. Bangalore, June’2008 to April 2010.
Client : American Express.
Post : TSA (Technical Support Associate), IMAC Coordinator

Job role and responsibilities :
- Experience in technology support on AMEX systems, VPN, Lotus notes client, mail and messaging server.
- Experience in trouble shooting Network connectivity issues, desktop and printer issues.
Offering technologies support over the phone for Amex employees and contractors for their queries on Amex systems which include Mainframes, VPN, Lotus Notes client, Mail and Messaging Server.
- Trained new joiners to improve the IMAC Process.
- Clear all the tickets and create tickets under all the databases and thus monitor the same.
- Responsible for daily,monthly,quality tracker reports for the entire team.

Personal Data
Name – Reshmy Ramachandran
Current Location - Kochi
Hobbies – Painting, dancing, Crafting
Place of birth – Kochi
Known Languages – English, Hindi, Malayalam.
Citizenship/Nationality – Indian

I hereby declare that the above information provided is true and to the best of my knowledge.

Date Signature

Reshmy Ramachandran

[Unregistered]

RAJU PRAKASH
Hazira,Gwalior - 474002, M.P.
E-mail - Raju.prakash47 AT gmail.com

CAREER OBJECTIVE :
To work in an organization, where innovation and excellence is the way of life, where my full potential will be explored and where I will get ample scope for development.

PROFESSIONAL QUALIFICATION :
- 3 year Bachelor Degree in Bachelor of Business Administration, GICTS, Gwalior (M.P.), (Session : 2009-2012) with an aggregate percent of 71 % (I sem – VI sem).

ACADEMIC QUALIFICATION :
Year Qualification School / college Board / University Percentage :
2007 10th D.A.V. Public School, Dhanbad Jharkhand State Board 70.40
2009 12th D.A.V. Public School, Dhanbad C.B.S.E. 50.20

EMPLOYMENT HISTORY :
- January 2012-January 2013 in S. Kinder garden school
As a Accountant.
Basic computer Knowledge .

ACHEIVEMENTS :
Summer training completed in AEGON Religare Life Insurance.

AREA OF INTEREST :
1. Reading Books, magazines etc.
2. Playing cricket.

PERSONAL DETAIL :
Name : Raju Prakash
Date of Birth : 12 March, 1991
Father's Name : Sh. Sarwesh Sharma
Dhanbad, Jharkhand
Gender : Male
E-mail : Raju.prakash47 AT gmail.com

Declaration :
I hereby declare that the information given above is true and to the best of my knowledge.

Date :
Place : Gwalior RAJU PRAKASH