www.knoah.com Solutions Pvt Ltd Hyderabad : Non-Voice Customer Service Executive

[muthukalee]

JOB TITLE : Non-Voice Customer Service Executive

Qualifications or Skill Required:
* Excellent Listening and written skills
* Good Typing Speed
* Flexibility to work in shifts

Eligibility
* Undergraduate and above
* 0 to 3 years of relevant experience

Job Description
* Listen to call and summarize the conversation.

Interested candidates may forward their resumes to hr@knoah.com

About us :
Since its founding in 2001, Knoah Solutions has successfully helped large enterprises and small companies deal with the challenges of contact center outsourcing by providing a unique blend of management experience, operational process best practices, state of the art technology and a core philosophy of flexibility and openness.

Contact us :
Global Delivery Center
Knoah Solutions Pvt. Ltd., India
RR Towers, Plot #188 & 189, Phase II
Kavuri Hills, Madhapur, Hyderabad
India - 500033
Tel : 91-40-4021 2222
Fax : 91-40-4002 8836
http://www.knoah.com

[Guest]

CURRICULUM VITAE
ANUSHA.KAVALI
Email
anusha.kavali27 AT gmail.com
Alternate Email :
anusha_kavali AT yahoo.com
Career Objective
Seeking a challenging environment that encourages continuous learning and creativity provides exposure to new ideas and simulates personal and professional growth.
Education
Bachelor of Engineering(BIOTECHNOLOGY)– 2005 - 2009
AUDISANKARA college of Engg & Tech,
Gudur,
Nellore(DT) AP- 65.72%
Intermediate (MPC) – 2005
SGVRM Junior College, – 65.20%
SSC (10th Standard) – 2003
ZPGH School Gudur– 71.66%

Skills
Languages : Basics of C.
Platforms : Windows ,MS-Office

Subject skills :
Microbiology,Basics of clincal research,Bio-Iinformatics and Downstreamprocessing
Myself
An upbeat, self-assured and ambitious young woman. Assertive in nature, clarity in thought, problem solving approach in work and ability to plan and implement. As of my personal side I am god fearing and have a personal interest in watching environment. Ambition in life is to reach the heights in the field I am working, for which prerequisites would be, honesty, hardworking and determination to success. My so called lesser positive strengths are sensitiveness and my frankness.

PROJECT DETAILS :
PROJECT 1 :
A study on decreased fibrinolysis & disturbed blood lipid levels in Cyclosporin A treated allotypic renal graft recipients.
Project Strength : 1 Member
Project Duration : One Month
Institute :Nthrys Biotech labs,Hyderabad
Imporatnce :
The most important drug for the prevent of auto immune diseases.It is the first immunosuppressive drug that allows selective immunoregulation of T-cells toxicity.
Cyclosporin is still used to treat the rejection reaction that occurs when a foreign organ is attracted by the bodies immunosystem.cyclosporin is at present approved for use in organ transplantation to prevent graft rejection in kidney,heart,liver,lung and combined heart lung transplantation .
PROJECT 2 :
Clinical trail monitoring & Bio Equivalence Analysis of an oral drug.
Project Strength : 3 Members
Project Duration : 40 days
Institute :Trident Life Sciences Ltd,Hyderabad
Imporatnce :
Studies to measure BA and Lor establish BE of a product are important elements in support of INPs , NDAs, ANDs and their supplements. As studies to establish BE between two products are important for certain changes before approval for a pioneer product in NDA & ANDAS submission.Both BE and product quality BA focuses on the release of drug substance from a drug production and subsequent absorption in the systematic circulation.


DECLARATION
I consider myself familiar with Aspects. I am also confident of my ability to work in a team.
I hereby declare that the information furnished above is true to the best of my knowledge.
Place : HYDERABAD
Date :

ANUSHA.KAVALI

[Guest]

RESUME
INDU VARDHAN REDDY.P
Email : ivreddy25 AT yahoo.com

EDUCATIONAL QUALIFICATIONS
- Bachelor in hotel management and catering technology 2000-2003 from M.G.R Institute Of Catering Technology, Chennai.
- Intermediate, during 1997-1999 from Board of Intermediate education, AP
- 10th Standard during 1996-1997 from State Board of Secondary Education, AP.

OBJECTIVE
Seeking a position in Customer Service where my extensive experience will be further developed and utilized.
PROFESSIONAL EXPERIENCE
Started my career at BENZ PARK TULIP a 3 star hotel in CHENNAI as a training captain.
Moved to MCDONALD’S - Kuwait as a Management Trainee and grown to level of Assistant restaurant manager for a period of 2 year and 3 months [January 2005 to April 2007]
I have been associated with Dell from June 11th 2007 in Canada Sales as a senior sales Representative and moved to United States pilot batch sales in June 2009.
My job is to sell anything which is available at dell home page and coach new agents.
I received Best (top) agent awards twice as top rep of the quarter for selling most number of printers, software and peripherals. I worked with Dell till June 7th 2010.
CORE COMPETENCIES

- Answering inbound and making out bound calls in support of customer needs and achieving high level customer satisfaction through patient, methodical approach to problem resolution within the time bound.
- Conveying in a reassuring manner step by step instructions to resolve customer queries.

- Capability to work under pressure and meet deadlines as scheduled.
SKILLS & ABILITIES
- Excellent written and verbal communication skills, with an eye for detail.
- Expertise in Using Microsoft Tools namely Word, Excel, PowerPoint and Outlook
- Have a good accurate typing speed of 45wpm.
- Well-organized and highly efficient working in a multitasking dynamic environment.
- Possess strong team leadership, motivational, and coaching skills.
- Establish performance goals to meet efficiency levels, sales targets, and quality assurance standards.

[Guest]

RESUME
Email : jvijaykumar14 AT gmail.com
JUKURI VIJAY KUMAR
___________________________________________________________________________________
Objective :
Seeking a challenging position as a professional, where in given the chance of proving my mettle to the best. To accomplish my responsibilities to the best of my efficiency, and to work hard to achieve individual and group objectives.
Educational Qualifications

CLASS / COURSE
NAME OF THE
INSTITUTION
BOARD OF STUDY
PERCENTAGE
YEAR OF PASSING
B.Tech(CSE)
Mona College Of Engineering & Technology, Nalgonda. J.N.T.U - Hyderabad 58.9 2011
INTER nalgonda Junior college, nalgonda. Board of Intermediate Education. 69.4 2007
S.S.C Bala bharathi high school, nalgonda. Board of Secondary Education 74.16 2005
Strengths :
- Positive Thinking
- Self Confidence
- Smart working nature
Technical Skill Set :
Course Ms-Office, Hardware ,c language.
Achievements :
.
- Participated in college level quiz competition.
Project :
MINI PROJECT :
Title : E-SOLUTION PROVIDER
Duration : 2009-10
Description : providing a Web site that helps customers build relationships with
customers-be It in a business-to-business, business-to-consumer,or
online marketplace model
MAIN PROJECT :
Title : MEDI TRACKER
Duration : 2010-11
Description : MediTracker is useful to record patient’s details along with the compliant. It also records the inpatient details and outpatient details and arranges the appointment of doctors

[Guest]

Mr. P. YEDUKONDALU
E-mail : yedu_07 AT yahoo.com
QUALIFICATION :
- Bachelor of Arts
SKILLS : Typing
Application Software :
- Photoshop
- Micro station
- Illustrator
- Geo Media
- Ortho pro
- Global Mapper
- Arc View
- Ortho Vista
- Auto Cad 2000
EXPERTISE : Data entry and Image Editing.
DATA ENTRY AND SCANNING
Ortho Generation, Mosaic, Seam line Corrections Overall Color Balancing, DTM fixings, Tile Cutting
Previous Experience :
More than 2years Experience in Data entry operator and Scanning operator and Image Editing.
More than 3 years experience in G.I.S and Ortho related services

Present working on LUMINOUS Engineering & Technology Services (as Team Leader)
- 2 years Experience in APEX LOGICAL DATA CONVERSION LTD., (data entry and as a image Analyst)
- 2 year Experience in IIC Technologies Pvt., Ltd. (as a Ortho Engineer)
- 1 year Experience in Avineon India Pvt., Ltd. (as a Team Leader)
MAJOR PROJECTS UNDERTAKEN
Project name : job979
Project category Ortho
Software used Ortho Pro, Photoshop, iIlustrator Microstation Arc View, Global Mapper, Orthovista
Role& Responsibility Team Leader
Project description :
Used Ortho’s to generate tiles of 5000 pixels by 5000 pixels with the help of Ortho Pro. After seam line is drawn, Photoshop corrections were done at the seam line passed are as, dtm fixings and overall color balance was done. Out put was tiffs with tfws.
Project name : CN-Big South Fork
Project category Ortho
Software used Ortho Pro, Photoshop, iIlustrator Microstation Arc View, Global Mapper, Orthovista
Role& Responsibility Team Leader
Project description :
Used Ortho’s to generate tiles of 5000 pixels by 5000 pixels with the help of Ortho Pro. After seam line is drawn, Photoshop corrections were done at the seam line passed are as, dtm fixings and overall color balance was done. Out put was tiffs with tfws.

[Guest]

Resume
Devi Prasad Chhotaray
Email address : bkmdk22 AT ymail.com
Career Objective :
Be a part of challenging group in a renowned multi-national organization, where I can explore my talent and skill set, which can help in achieving faster career growth, meeting strategic objective.
Professional Background :
Worked for Smart jobs for all – Global Employment Services, Bhubaneswar, from
Apr 2009 till July 2011 as a customer care Executive
- Giving information’s to the customers about the product & services of the company
- Handling customer’s complaints, Queries & requests over the phone.
- Fixing appointments of the customers with the senior authorities
- All calls handled promptly and efficiently in accordance to call handling procedure. Listening the problem of the customers and ensuring hundred percent customer satisfactions on each and every call.
.
.Educational Background :
- Arts Graduate with Law from GOP College, Orissa, under Utkal University, Cuttack (Orissa) academic year 2006-2009.
- Inter Arts from GOP College under Council of Higher Secondary Education, Bhubaneswar (Orissa) academic year 2004-2006 with Economics, Political Science and History.
- Matriculation from Nagpur High School, Puri (Orissa) under Board of Secondary Education Cuttack (Orissa) academic year 2004.
Professional Education :
- Diploma in Computer Applications from Ambani Institute of technology, Puri (Orissa)
.
Strengths :
Positive attitude, confident & self motivated individual.