Voice Call Center Executive Ahmedabad : www.hitechinfosoft.com Hitech Infosoft Pvt Ltd

[muthukalee]

hitechinfosoft.com

Call Center Executives Day Shift (100)nos
Job Description :
We require experienced Voice Agents (100) for our International Processes. Candidate must have good convincing Skills and fluency in English.

Job Skills
* Good command over English.
* Minimum Experience required 2-3 yrs in an International Call Center.
* Excellent Communication Skills.
* Good command over English.
* Minimum Qualification - HSC (10 + 2).Willingness to work in Night Shifts.
* Minimum Salary for experienced agents starts from Rs 10000/- + Incentives.

Experience : 2-3 yrs in an International Call Center

Job Category : CallCenterProcess

Salary : Rs. 10000/- + Incentives.

Location : Ahmedabad

Apply now

About us :
Hitech Infosoft primarily aspires to meet the specific requirements of the client with proficiency. To accomplish this, we have a highly motivated team of professional with rich and varied experience in their respective fields. We have 10 CAs (Indian equivalents of CPAs) currently working as Technical Managers on our Financial Analysis/e-Accounting project.

Contact us :
Hitech Infosoft
201, Shilp Square-B
Opp. Himalaya Mall, Drive-in Road
Ahmedabad Gujarat INDIA
Phone : +91 (79) 3017 2171
Fax : +91 (79) 3017 2101
http://www.hitechinfosoft.com

[Guest-IJT]

Name : Renuka Purandare
Email : renuka.purandare AT gmail.com
Designation / Skillset : Senior Associates

Resume :

Objective :
I look forward to associate myself with an organization where there is an opportunity to share, contribute and upgrade my knowledge and experience for the development of the organization & self. I would like to be a part of the company that has high corporate ethics and I aim to deliver to the best of my ability.
SYNOPSIS
- Strong 5+ years of work experience with US customer service support
- An excellent team player with positive attitude & approach towards work
- Stability, commitment & dedication to work
- Determination to grow
- Ensure timely delivery as per the SLA
- Ability to continuously learn and contribute
- Capability to process complex queries
- Delivering best work qualities in a timely & efficient manner
- Proven results in achieving process targets & SLA
- Received Performance Rewards & recognized for contribution
EXPERIENCE SUMMARY
- WIPRO BPO Ltd. Pune, India (June 2006 – Till Date)
5+ years of working experience as Senior Associate & Team Coach
- Achieved A+, A stack ranking for continuous 6 months
- Timely execution of required transactions / queries accurately
- Won the Best Associate of Month Award in 2009, 2010
- Strive for meeting SLA and to deliver best results for the process with job knowledge and continuous contribution
- Continuous check on own performance scores & periodic improvements
- 100% attendance records and no unscheduled leave ever
- Goal oriented and adherence to rules/procedures as per the SLA
- Perform to the process requirements and to meet the defined objectives
- Enhancing roll-outs of various job updates from the client in work procedures
- Implementation of new strategies for meeting all the work targets and maximizing the Productivity and Quality scores
- Engagement in team activities & delegation of tasks with Team Leader
- Working with responsibility, accountability and meet challenges
- Time Management in meeting daily work targets
- Hard working & operating in a high pressure environment
- Helped process by contributing Additional Productivity & Over-Time.
- Initiative to take part in floor activities & process events
- Creating awareness on new updates through display boards / sharing techniques
- Compliance to company’s policies/guidelines
ACADEMIC DETAILS

- Bachelor of Commerce 2004 - 2007
Poona College
Pune University, INDIA

- H.S.C. 2003 – 2004
Poona College
- S.S.C. 2001 – 2002
Maharashtra Board

STRENGTHS, LEARNINGS & HOBBIES
- Dedicated to work, ethical, loyal, organized, positive attitude
- Co-operative
- Participation in Rewards/Recognition events
- Adaptable to management decisions & new changes
- Organizational Behavior
- Trained on communication skills for US voice support
- Well versed with work execution in Voice/Non-voice process
- Hobbies include listening to music, cooking
Declaration :
I hereby declare the above-mentioned information is true to the best of my knowledge.

Renuka Purandare Place : Pune
-------------------------------------------------------
More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4298830
Date & Time : 25th Jun 2011 3:32 PM (UTC)
IP Address : 113.193.156.129
Browser Info : Mozilla/5.0 (Windows NT 5.1) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.100 Safari/534.30
Predicted Country : India