Resume CV : Implementation Engineer

[Guest]

C V SUKUMAR
sukumar2525 AT yahoo.co.in

Experience :Sutherland Global Services Inc.
Assistant Manager : WFM - India Operations (Nov 2002 – Current)
- Deeply skilled at developing and optimizing specifications for new processes like Capacity planning, Business transition (RFP), Process optimization, Forecasting, Staffing & Rostering, MIS, Process mapping, risk management & FMEA.
- This assignment was for the Technology and Telecommunications division at Chennai that serves Technology giants such as Microsoft, Dell and BELL Canada among a few others across different geos.
- Hands of experience in Aspect Software 7.2 tool & Smart Forecast tool, Minitab & MS Office Package.
- In-depth analysis of post and pre process for the program’s present status towards target, anticipatory reports for capacity planning, manpower planning and achievable target with available resources and the delta required to meet the SLA. These reports along with the dashboard are often passed directly to end-clients and used for strategic decision-making.
- In-depth analysis of historical data for the better understanding of the trend and seasonality change. Week on week pattern analysis output will be used for dynamic scheduling to achieve the service level targets for WTD and MTD.
- Global standards followed in all the reports generated and analysis done with the help of quality tools and methods like Erlang C, process mapping, Statistical Process control, run charts, control charts, time series, FMEA & Pareto.
- In Resource planning, implemented Optimized Manpower Planning for existing business to reduce cost, developed & implemented Ramp plan for new business and as an added value coordinated for effective retention planning.
- Part of Business Transformation and as well was in the transition phase and alignment of new business in terms of Work Force Management.
- In Process improvement, implemented Six Sigma practices under Staffing & Scheduling in terms of Scheduling efficiency and accuracy under Execution & Excellence project.
- Focusing on key objectives, responsible for motivating, guiding & reinforce team work, ensure timelines and accuracy of reports, identifying development needs, providing feedback and coordinating training programs, and ensuring the smooth running of operations.
Key projects include in-depth research on the call arrival pattern to prepare the internal forecast based on the output from the pattern analysis, which will be used for the dynamic scheduling and to meet the COPC standards, etc.

Experience Silicon : Technologies INC
Implementation Engineer :(Jan 2001 - Mar 2002)
- Worked as Implementation Engineer, which involves the role of implementation of the software package and debugging.

Experience : Elind Systems Ltd
Development & Implementation :(Oct 1999 - Oct 2000)
- Worked with one of the biggest client, Parry Agro Ltd. Played the role in the process of Development & Implementation of the software package and also for the successful completion. Project is linked with all the modules project creation, project approval, project estimation which is taken care by the project module.

Projects Undergoing :
Six Sigma Black Belt Projects :
1. Staffing & Scheduling – Execution Excellence
The objective of this process is for preparation of manpower schedules based on generated forecast and scheduling of the employees in shifts to improve the overall efficiency. Staffing and Scheduling process will be the framework which will help in staffing optimization for maximizing performance and to ensure that all the manpower available in the program is accurately accounted for.
- Work out a model for grouping of selected programs based on type of support and historical call arrival pattern. Review definitions of secondary metrics and standardize formula for AU and SA for geos.
- Analysis of the SA based on the historical data collated of all the programs - Identifying the inflexibility factors and issues impacting the SA program wise
- Review of AU and SA Targets based on the arrival pattern, staffing rules and considering the SOW requirements etc.,
- Draw up revised process to obtain accurate details of headcount, employee off constraints and scheduling preferences from programs
- Implementation of the finalized scheduling and staffing process and measurement of scheduling accuracies and Agent Utilization.
- Optimization of shift schedules is achieved by measuring Scheduling Accuracy with appropriate tools and following a set process for driving improvement.
2. Process Retention :
The objective of this is to work on how to retain the existing process where in by analyzing the earlier lost process in terms of improper planning of strategic manpower by Service Delivery team and improper prediction of statistical arrival pattern in Long term & Short term.
- To identify the variation in the key indicators- Handling efficiency%, FC Error%, relationship with handling efficiency, Service Level and then studying the weekly variation.
- To achieve zero abandoned calls and builds the corporate image and contributing significantly to many fold increase in profit. Reducing the Error between Offered calls and Forecasted calls on day to day basis.
- The Data on client Forecasting was not facilitating prudent Manpower planning as experienced by the company and therefore the need for increasing the accuracy of forecasted calls which enables Business factor inputs for concluding future contracts.
- Need for standardization of database for prediction which would be predominant, to register the steep fall on arrival of calls in a process where in repeated lot of time was lost in streamlining the data base and this chronic problem need to be standardized.

Competencies :
Accountability, Analytical, Proactive, Self Starter, Innovative, Action Oriented, Accurate, Strategist, Leadership, People Management, Project Management, Team handling & team player, Data interpretation and subsequent action planning skills, Excellent written and communication, presentation & interpersonal skills.

Education :
Master Degree BHARATHIDASAN UNIVERSITY, Tirchy M.C.A
Bachelor Degree UNIVERSITY OF MADRAS B.Sc Chemistry
Kandaswamy Naidu College for Men – 102.

Software Skills :
Windows and Advanced MS Office, RDBMS, Development tools.

Certifications :
GNIIT, Nungambakkam.
IBM Mainframe, Samjass Technologies, Nungambakkam.
Six Sigma Black Belt Training, Indian Statistical Institute, Coimbatore (Yet to be certified).

Personal Details :
Date of Birth : 04/06/1976
Sex : Male
Marital Status : Married
Nationality : Indian
Linguistic Skills (Read, Write & Speak) : English, Tamil and Hindi.

[Guest]

RESUME
Manoj Kumar Dwivedi
Email :dwivedimanoj98 AT gmail.com

Objective :
Seeking possible Opportunities with the Organization where my knowledge and expertise will be an asset to your Organization.
Apart from that I have a learning, problem solving skills and motivational qualities along with zeal to work in team

Technical Summary :
Languages : C,C++,JCL, COBOL,CICS
Databases : DB2
Operating System : : MVS,WINDOWS XP, WINDOWS 2000,DOS
File Types : VSAM, NON-VSAM.
Project Details :

Title : Online Bank Transaction System.
Team Members : 4
Environment : Windows XP
Language Used : cobol,cics,db2
Responsibility : Design the page and database.

Brief Overview of Project :
Purpose of this project is to develop a software which helps to the bank employee for the processing of transaction system. In this project we developed transactions system for the bank and here authorized person can access the database of bank through this software .with the help of this maintain the database like no. of transactions are in a day, customers information, availability of balance in your account.

Professional Qualification :
S. No. Institution Board/University Course Year of completion Percentage :
1. R.I.T REWA RGTU BHOPAL (M.P) B.E 2010 73.00%
2. M.H.S.S REWA (M.P) 12th 2006 70.00%
3. M.E.G.H.S REWA (M.P) 10th 2004 75.00

Personal Skills :
- Exceptional ability to quickly learn new software / hardware and apply its full range of capabilities.
- Good logical & analytical ability with fast grasping power.
- Effectively solving the problems with proper Plans, schedules & with variety of solution.
- Ability to work under Pressure & Tight Project schedules.

Declaration :
I consider myself familiar with all Advance IT Skills/Technology & Software Engineering aspects. I am also confident of my ability to work in a team.
I hereby declare that the information above is true to the best of my knowledge.

Place : Bangalore
Date :