www.cainfotechindia.com CA Infotech India Pvt Ltd Madurai : Call Centre Executive

[muthukalee]

cainfotechindia.com

Call Centre Executives(Outbound)

The Call Centre Executives must have excellent skills in the following areas :

Experience in international call centers. Excellent communication in english. Preferably US
accent/Neutral accent and willing to work in shifts,Good knowledge in web search, data processing,
database management, MS Office/ Open Office Suit etc.

Qualification : Graduate

No. of vacancies : 10

Exp. Years : 1-3



About us :
We located in Madurai, Tamilnadu, India, one of the historical city in the country, having the state of art technical infrastructure, easy scalability and proven methodology.Our Head Quarters being at Madurai, Tamilnadu India. One of the fast growing city in the country with high end IT industry developments.

Contact us :
CA Infotech India Private Limited
NO :14, TWAD Colony 2nd Street Extenson,
Guru Nagar, Tirumalpuram - P.O,
Madurai, Tamilnadu
India - 625 014,
Phone :+91-452-2681131
http://www.cainfotechindia.com

[Guest-IJT]

Curriculum Vitae

Umang Mishra Mobile: +91-9881230783
Email: umang_1508@yahoo.com
.
EXPERIENCE SUMMARY
- 4.6 Years of Experience in IT Industry.
- 2.2 years of experience in the analysis, design and development of Siebel CRM commercial applications
- 2.4 year experience in Siebel Server Administration
- 1.5 months of experience working as an SA onsite coordinator in UK, Milton Keyenes.
- Functional experience includes ISDN,PSTN,Fibre technology
- Strong in Siebel 7.7 and good Siebel Architecture understanding
- Strong process awareness to ensure quality delivery
- Siebel 7.7 CCC Training from Oracle.

JOB PROFILE

- Currently working with TechMahindra Limited (formerly Mahindra British Telecom), Pune as a Senior Technical Associate since August 2004.

Tech Mahindra Limited (formerly known as Mahindra-British Telecom Limited) is the global leader in providing end-to-end IT services and solutions to the Telecom industry. Tech Mahindra is ISO 9001:2000 certified and has been assessed at SEI-CMMi Level 5. Tech Mahindra is also BS7799 certified across all development centers.

EDUCATIONAL QUALIFICATION

- MS – Masters in Software Engineering from BITS, Pilani – Jan 2005 - Dec 2008 with Grade B.
- BCA - Bachelor Of Computer Applications from Jagannath International management School, GGSIPU ,Delhi in 2004 with aggregate 72%.
- XII: Kendriya Vidyalaya, New Delhi in 2001 with 68.3% marks.
- X: Kendriya Vidyalaya, New delhi in 1999 with 74.5% marks
TECHNICAL SKILLS

Programming Language Siebel eScript, Unix Shell scripting, PL/SQL
Database Oracle 9i
Designing Tools TOAD 7.6
Operating System Windows 9X/2000, XP, Sun Solaris
Packages Siebel, TOAD
Applications Siebel eCommunications and eSales applications

PROJECTS UNDERTAKEN

Currently working with TechMahindra Limited (formerly Mahindra British Telecom), Pune since Aug 2004.

1. Project Title: OR Siebel

Client British Telecom (UK)
Duration Since November ‘06 – till date
Team Size 40
Environment Siebel 7.7, Siebel Tools, configuration, e-script, workflows, Siebel EAI, Unix scripting

BT Group is one of Europe's leading providers of telecommunications services. Its principal activities include local, national and international telecommunications services, higher-value broadband Internet products, services, and IT solutions. In UK, BT serves over 20 million business and residential customers with more than 29 million exchange lines, as well as providing network services to other licensed operators.

Description:
Open Reach Siebel or 'OR Siebel' as it better known is strategically placed in the Open Reach OSS stack to handle both the Service Fulfillment and Service Assurance for MPF, SMPF and ISDN Products. The orders could be placed through 3 channels:
- B2B Gateway
- Call Center application (Siebel ecomunications)
- Openreach Portal(Siebel eSales)

Role and Responsibility: As a technical developer for Order Management of Openreach, I was involved in the following :
- Study of the Requirement Document and preparing low level design, identifying the implementation approach following Siebel best practices
- Worked on EAI, eScripting, Workflows & Configuration.
- Mentoring new resources
- Supporting the functionality developed throughout the CIT,IVVT and go-live phases.
- Involved in analysis and resolution of Siebel platform issues(non-functional issues) on live environment.

2. Project Title: One Siebel

Client British Telecom (UK)
Duration Since Dec ’04 to Nov ‘06
Team Size 10
Environment Siebel 7.8, Sun Solaris, Oracle 9i.


Role and Responsibility: As a Siebel Server Administrator, involved in the following
- Installation and configuration of Siebel/Web/Gateway Servers/Siteminder, and handling server manager tasks.
- Configuration and supporting MQ implementations.
- Automation of Server Admin tasks through unix scripts
- Giving support to All CIT/IVVT/Live environments in issues related to Unix Servers
- Offshore Team Lead responsibilities

OS : Sun Solaris

TRAININGS/WORKSHOPS
- 3 Months Technical Training at Tech Mahindra Ltd in :
- Programming Languages and Technologies like UNIX, SQL, PL/SQL, Java, C++, VB etc.
- Software Engineering and Testing
- Software Security Testing

- 4 Weeks Siebel (7.7) CCC External training
- 10 days Behavior Training and Process Training as below:
- Presentation/Communication skills
- Team building
- Business etiquettes
- Cross cultural sensitivity
- Agile : Agile Software Development
- Siebel – Siteminder Integration Workshop in Croydon, UK
- IBM MQ Training – Pune


ACHIEVEMENTS
- Pat on the back from TechM
- Appreciation as outstanding performer by BT Customers.

PERSONAL INFORMATION
- Father's Name : Mr. D.C.Mishra
- Mothers name : Mrs. Kusum Mishra
- Date of Birth : 15/08/1983.
- Permanent Address : 19-A,Pocket-C,Siddharth Extn. New Delhi

Place: Pune (Umang Mishra)