Technical Support Executive Jobs Mumbai : QuantumLink Communications

[muthukalee]

Executive - Technical Support

Job Type
Full-time job
Based in Mumbai

Job Description Tasks & Responsibilities
The duties which this jopb entails close interaction and ensuring customers satisfaction of QuantumLink customes. QLC Tech Suport team will support warranty programs covering software products and services for more than 5,000 cients.
You will be responsible for day to day operations of the Tech Support team which covers queries and providing training relating to QLC range of products & services.
Candidates in senior position will also lead and train lower level tech support team.

Skill Sets - Primary
Sound knowledge of Internet and Networking technologies
Should have experience in installing / configuring different Operating Systems like Windows, Linux in networking environment
Should have experience in installing / configuring different Mailing / Groupware Systems like Exchange, Lotus Notes

Skill Sets - Secondary
Knowledge / Familiarity of Internet protocols like HTTP, LDAP, POP3, SMTP, IMAP and FTP will be added advantage
Having worked as a system administrator for Mailing / Groupware Systems like Exchange, Lotus Notes will also be an added advantage
Having worked in the capacity of technical support for a call center will also be an added advantage

Personal Attributes
Excellent written and spoken English communication skills
Good problem solving skills
Good problem solving skills
Must have ability to help users via phone/ E-Mail
Flexible schedule to meet demands of an operational business

Qualifications
Candidate must be Graduate in any field, preferably with technical background (Graduate / Graduate Equivalent Diploma in software / hardware)
Candidate having a technical background (Graduate / Graduate Equivalent Diploma in software / hardware) will have added advantage

Experience
At least two years experience in similar position
Having worked in Tech Support team which covers trouble shooting, problem solving and answering to customer queries on phone or E-Mail would be an added advantage

Contact us :
QuantumLink Communications Pvt Ltd
Corporate Office :
208, Shreepal Complex,
Suren Road,
Andheri (E),
Mumbai 400 093,
India
Tel : +91-22-4095-7700
Fax : +91-22-4095-7799
Email : info@qlc.in
http://www.qlc.in

[Guest-IJT]

Name : vijayakumar
Email : vijayakumar.jvp AT gmail.com
Designation / Skillset : Technical Staff / System Administrator / IT - Operating system - Linux, windows, , maintenance and configuration,
Having completed my B.E.EEE with 3 yrs of exp in system administration, I am well versed in various aspects such as Hardware and Network maintain, Netware Maintain, Server room management, User's utility software maintain, backup, telephone systems, etc. So, please let me know if there is any opening for which my profile is satisfied.

Resume :
Vijayakumar.V

Objective
Challenging position in a reputed organization, offering an opportunity for growth where my talent will enhance the productivity and performance of the organization.
Work experience
3 years of experience in System and Network administration, Trouble-shooting and Configuring Linux Servers and Windows Operating Systems.
Education
- B.E in Electrical & Electronics from Dhanalakshmi College of Engineering, Chennai in 2008
International Certification
- Redhat Certified Engineer (RHCE) on Enterprise Linux 5.0 for Network services and Security Administration. (Certificate No : 805009299742671), Chennai in 2009
Skill set
Operating System
- Redhat EL 5.0, Fedora core, Cent OS, Ubuntu.
- OpenSuse
- Windows NT, 2000, XP, Vista, 7 and 2003 & 2008 Servers.
- Unix
- Macintosh – Tiger, Leopard, Snow leopard.
Key Skills
- Virtualization – VMware ESX servers, Virtual box.
- Cloud Computing, Shared Computing, Utility Computing, Grid Computing.
System Tools
- Redhat (LVM- Logical Volume Manager)
- Redhat Disk Array Utilities (RAID)
- Redhat EMS (Event Monitoring System)
-
Network Services
- Configuring Samba, NFS, NIS, FTP Services at Linux Server.
- Knowledge in IMAP, POP3, Apache Web Server, Send Mail, Squid web proxy.
- Managing of TCP/IP services in all operating systems.
Knowledge in Linux
- RedHat Linux EL 4.0, EL 5.0, Fedora core 13, OpenSuse Linux 11.2, CentOS 5.4 installation and configuration of servers and Workstations.
- Problem Diagnosing and Hardware Troubleshooting in Linux servers and workstations.
- Raid Configuration and maintenance using Redhat-raid utility.
- Disk Partitioning and management using Redhat-fdisk.
- Disk Space Management using LVM.
- Administrating user accounts and Groups.
- Network management using netconfig, netstat and ifconfig utilities.
- Job Scheduling and automation using CRON and at.
- Performances monitoring using Redhat utilities like PS, kill, nice and Renice, etc.
- Installation, updating and removing of software packages using RPM and repo.
- Troubleshooting and debugging X.
- Troubleshooting of grub boot loader.
- Kickstart Installation.
- Security – SSH, TCP Wrappers.
- Knowledge of using GZip, GunZip, Tar.
Job responsibilities in Linux
- Maintaining RAID Partitions, LVM, and QUOTA in Redhat & Fedora operating systems.
- System security & OS hardening of Linux servers.
- Configuring Samba Domain Server, Samba File & connecting to a samba share.
- File permissions & File system Management.
- User, group creation and management.
- User administration and management.
- File system creation and Partitioning disk space according to client configurations.
- Backup and recovery of File systems using TAR, DUMP.
- Maintaining shell scripts for automatic backup/cleanup of old files in servers by using Crontab.
Security with Linux :
- Configuration of Firewall with IP chains and IP tables. This includes protection of internal networks by blocking ports.
- And also security with TCP wrappers and SELINUX.
Job responsibilities in Windows
- Installing, configuring & administrating of Windows Servers, Desktop & Workstation.
- Managing of TCP/IP services in windows systems.
- Configuring and Monitoring Disk Quotas.
- Sharing & Securing Files and Folders in NTFS Partition.
- User’s utility software maintain – mailbox, application software’s.
- Data uploading & downloading using FTP software’s.
- Installation of Printers & sharing printers over the Local area network.
- Maintaining cleanup of unwanted files in windows systems using CC cleaner.
Security with windows :
- Installation and Configuration of KASPERSKY and SYMANTEC ANTIVIRUS with latest version.
Job responsibilities in Macintosh
- Installing, configuring & administrating of Mac Workstation.
- Managing of TCP/IP services in Macintosh systems.
- Sharing & Securing Files and folders with SAMBA in Journal File System Partition.
- User’s utility software maintain – mailbox, application software’s.
- Maintaining cleanup of temporary files in Mac systems.
Security with Macintosh :
- Configuring safe file & folder permissions and retrieving data if corrupted.
Professional Experience
Current Employer
Company : eFORCE India Pvt Ltd.
Duration : March 2011 – present
Designation : Technical Staff – MSSG
Work profile : As a Systems Engineer working on designing, installing & implementing
VMware workstation, VMware ESX server and VMware related products
like VMware converters and VM backups.
Previous Employer
Company : Prasad EFX - A Division of Prasad Corporation Ltd, Chennai.
Duration : June 2008 – Feb 2011
Designation : System Administrator Level 1
Work profile : As an administrator worked under System Administration and
Networking, supporting several Linux Servers & 500+ desktops of
Windows and Linux. Assembling, Installing and
troubleshooting of desktops and servers.

The above statements are true to the best of my knowledge and belief.
Place : Chennai
Date :
Vijayakumar.V
-------------------------------------------------------
More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4279795
Date & Time : 21st Jun 2011 5:20 AM (UTC)
IP Address : 220.225.120.67
Browser Info : Mozilla/5.0 (Windows NT 5.1; rv:2.0.1) Gecko/20100101 Firefox/4.0.1
Predicted Country : India

[Guest]

Resume

SANDEEP KUMAR
E-Mail address :
Sandeepgodara2 AT gmail.com

Career Objective
To work with a leading organization that will provide me a challenging work environment and allow me to boom professionally.
Academic Record
Degree Institute University/Boad Year Percentage
B.Tech (CSE) S.I.E.T K.U.Kurushetra 2007-2011 62.2% upto 7th sem.
12th New Yashoda Public School C.B.S.E. 2005-2006 52%
10th Sun Rise High School H.B.S.E. 2003 68.66%
Training /Project
Project Title : S.I.E.T.COM
Organization : Vibe Tech Solution Pvt. Ltd.(Chandigarh)
Operating System : Windows xp
Programming Language : PHP
Database : MYSQL
Server : WAMP
Duration : Two month (Jul-Aug2010)
Project Description
A college website that contain all the necessary information about college. This project have all the department of college with snapshots and also have the application form.
Responsibilities : Design, Coding and Implementation.
Project Work
Project Title : CAREER EDUCATION
Organization : CND Microsystem
Operating System : Windows XP
Programming Language : PHP
Database : Mysql
Duration : Six week (2009)
Computer Proficiency
Programming Language : PHP, HTML,C,C++
Networking
Operating System : MS-Windows (family)