Back Office Associate Jobs Goa : Online Productivity Solutions Pvt Ltd

[muthukalee]

Post : Back-Office Associate

Back Description :

The duties of a back office assistant include various tasks : auditing of invoices, claims processing, record maintenance, and accounting procedures, updates to product catalogs, maintaining online content management systems, or any other tasks as per the projects/client requirements.

Responsibilities :
* Data Entry, Data Extraction
* Use Internet to find relevant information
* Provide administrative and support services to customer
* Analysis and regular Reporting

Required Knowledge and Skills :
* Excellent spoken and written English communication skills
* Attention to detail and accuracy
* Comfortable with Internet Browsing
* Ability to do efficient research on the Internet
* Expertise with MS Excel and Word
* Have basic technical knowledge required for administrative duties
* Preference will be given to those candidates willing to work evening shift (2pm to 9pm)

Minimum Educational Qualification(s) :
* Bachelor’s degree in Computer Application / Business Administration / Commerce

Contact us :
Online Productivity Solutions Pvt. Ltd
S-1, Second Floor,
Casa de Alegria,
Near Panchayat,
Goa -- 403 722
India
employment@opspl.com
http://www.opspl.com

[Guest-IJT]

Name : Kaveri Khatate
Email : kaverikhatate AT gmail.com
Designation / Skillset : Back Office Excutive / Mis Analyst / Sr. Associates
Dear Sir / Madam,
Request you to please find enclosed resume. Please reply if any suitable vacancy avaialable with your firm or Company.

Resume :
KAVERI KAUSHIK KHATATE
BANKING AND FINACE INDUSTRY PROFESSIONAL
Seeking Challenging Banking / Financial analysis roles with reputed Financial / Bank / Institutions
PROFILE
- Sincere and diligent professional with over 6 years of experience in the Banking industry.
- Ability to determine feasibility of proposed projects or assignments in terms of efficiency and Promptness.
- Possess ability to develop role or Service, creating value & positioning the company’s products & services to maximize market share.
- Excellent Relationship Management skills, articulate, combine strong business acumen with the ability to conceive profitable and efficient solutions utilizing technology.
- Visionary leadership in assessing client needs, and strategically positioning programs and solutions aligned with market needs/ projections. Proven ability to execute with integrity, ethics, and values based leadership.
STRENGTH
- Good communication and interpersonal relationships.
- High level of patience & urge of continued self-development.
- Analytical thinking & ability to generate creative & innovative solutions.
- Self motivated, self directed & Positive attitude.
PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS
I) ICICI BANK LTD
Designation : MIS Officer
Duration : From 1 st Mar 2007 to till Date
Job Profile :
Currently working with ICICI Bank Ltd, as MIS Officer Credit Cards Marketing team (Spends, Usage, & Alliance & Merchant EMI team).
AREA OF EXPOSURE
Engagement Programmes
Sr. No. Enrollment Based Non Enrollment Based Dormancy
1 In The Bag In The Bag (II) Welcome Calling
2 In The Bag(I) Every Spends Count 0 to 60 Days
3 Voyager Birthday
Mega Promotions
1. Upto 100% Cash Back (I & II)
2. Maximum Holidays Offer.
3. Maximum Celebrations.
Core Responsibilities in all the above Programmes.
- Extracting data provided from BIU & segregating into target customers data & control group data.
- Designing creative with agency, & getting approvals from Brand & Writing lab on the creative.
- Preparation of Process Document (PD update-detailed note of promo)
- Placing order for gifts with the vendor
- Analyzing customer performance data from BIU at the end of the campaign period.
Other Task & Duties.
- Handling Service request for Engagements programs & Mega promotions & resolving to its best.
- Preparing MIS reports for the programs undertaken by the team.
- FPR for handling Database Activity (DNC, SMS systems Uploading etc.)
- Co-ordination with Creative/Direct Mailer agency for sending mailer to the customers.
- Updating to call center & CART teams about the campaign.
- Thorough knowledge for various of Redemption Process applicable for program's related to gifts
- Co-ordination with different team for database activities.
- Co-ordination with Vendors, Agencies, Call Center, Customer & Managers.
- NDNC for Pan India database Customer’s.
- Prepare Customer Statement Plans as per Logo’s & Database for Monthly basis.
- Prepare Scheme Code as per Merchant request.
Resolving customer/merchants queries for reversals.
- Daily, Weekly, Monthly MIS maintaining & reporting to Product Head & Managers.
- Spend Calculations of Customers to relating promos.
- Formatting Files for DNC & SMS Blast.
- SMS / Email Blast for New Promos.
- Handling FCRM Cases, Escalation cases & Resolving the issues of Promo related.
- Handing Retention, Preload, Reward Points case.
- Working on database in Fox pro.
PREVIOUS WORK EXPERIENCE
2. ICICI BANK LTD
Designation : Sr. C.P.A
Duration : Dec 2005 – Feb 2007
3.J. R. Davda & Associates
Designation : Assistant
Duration : Jan 2004 – Nov 2005
4. Patel Brothers & Co.
Designation : Assistant
Duration : Jun 2003 – Dec 2003
5.Sampark Typesetting
Designation : Assistant
Duration : Jan 2001 – Jun 2003
ACADEMIC QUALIFICATION
Qualification University/Board Class
T.Y.B.A (Bachelor of Arts) Mumbai 2nd class
H.S.C (Higher Secondary Certificate) Mumbai 2nd class
S.S.C (Secondary School Certificate) Mumbai 2nd class
ADDITIONAL QUALIFICATION
Doing MBA from ICFAI University.
COMPUTER PROFIENCY
Ms Dos, Windows 95/98/2000/XP, Ms Office, Ms Access, Ms PowerPoint, Internet, Ms Excel, Open office,
Ms FoxPro.

REFERENCES
Available on Request
I hereby declare that the above information is correct to the best of my knowledge.
Place : Mumbai
Date :
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4366421
Date & Time : 13th Jul 2011 11:50 AM (UTC)
IP Address : 203.27.235.41
Browser Info : Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 1.1.4322)
Predicted Country : India