www.vertexplus.com Pvt Ltd Jaipur : Customer Support Manager
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  1. October 5th, 2010, 03:31 PM Post Count Number #1
    muthukalee
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    www.vertexplus.com Pvt Ltd Jaipur : Customer Support Manager

    Customer Support Manager

    Job code : CSM

    Job Type : Full time

    Category : Technical

    In-bound Technical Support, Voice Process, providing service to domestic and international customers

    Experience :min 6 month to 1 years

    Number of Openings : 2 positions

    Job Location : Jaipur

    About us :
    VertexPlus Software Pvt. Ltd. (formerly known as VertexPlus Technologies) started its operation in year 2005 in India. We have our strong presence in North America, Canada, UK and other South Asian and European countries. Our main aim is to help our customers and business associates achieve their strategic objectives providing them with cost effective IT solutions. In this era of globalization, privatization and liberalization, we firmly believe that VertexPlus has set new standards in innovation and quality service which has always been our cutting edge strength and value proposition.

    Contact us :
    VertexPlus Software Pvt. Ltd
    22, Bajrang Vihar,
    Durgapura,
    Jaipur,
    Rajasthan 302018
    0141 276 1951
    0141 276 0069
    098 29 044600
    info@vertexplus.com.
    http://www.vertexplus.com
    Last edited by Guest-IJT; June 29th, 2011 at 12:52 PM.
  2. June 29th, 2011, 12:54 PM Post Count Number #2
    Guest-IJT
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    Name : Gurpreet Tangri
    Email : gurpreet.84 AT rediffmail.com
    Designation / Skillset : Asst. manager
    CV

    Resume :
    PROFESSIONAL PROFILE
    I am an enthusiastic and dedicated professional with extensive experience in bancassurance. An exceptional leader who is able to develop and motivate others to achieve targets. I can demonstrate a strong ability to manage projects from conception through to successful completion. To work in challenging environment and motivating work which gives me a responsible position. I perform effectively even within a highly pressurised working environment.
    CAREER SUMMARY
    ASSISTANT MANAGER AT STAR UNION DAI-ICHI LIFE INSURANCE (Nov. 2009-Till Date)
    - Handling 10 branches of Bank of India and Union Bank of India for providing financial services to the customers under bancassurance channel
    - Manage the team of bank employees of all the branches for achieving their revenue targets through our product
    - Monitoring and controlling compliance in all branches, including customer care, effective planning, staff training and development, organization and time management
    - Making marketing plans with all the branches to improve sales
    - Maintaining healthy relations with all the staff of the bank branches for generating more business
    - Maximising every sales opportunity by promoting the highest standards of customer care and recognising potential development and training opportunities
    - Reviewing and evaluating weekly achievement and producing an end of week spreadsheet
    - Supporting and coaching Branch Managers to reach their full potential
    - Building and maintaining client relationships
    ASSO. FINANCIAL SERVICES MANAGER AT ICICI PRUDENTIAL LIFE INSURANCE (July 2008- Nov. 2009)
    - Handling cluster`s biggest branch of ICICI Bank under bancassurance channel
    - Responsible for meeting budgetary and sales targets through motivating and developing staff of Bank branch and consistently achieving and surpassing Key Performance Indicators
    - Developing a training programme to be used in the branch in line with customer service strategy
    - Motivating and developing team reward and recognition programmes
    - Keeping the Bank team motivated to meet targets as well as provide a good service to the walk-in customers.
    - Meeting daily, weekly and monthly targets.
    CAREER SUMMARY continued
    - Handling and swiftly resolving customer complaints in a professional and effective manner
    - Making marketing plans with all the branches to improve sales
    - Maintaining Monthly sales report and shared with reporting Manager
    EDUCATION AND QUALIFICATIONS
    M.B.A : Finance n Marketing (minor) from Apeejay Institute of Management
    B.Com : D.A.V. College
    Academic : Shivalik Model School
    KEY I.T. SKILLS
    - Word, Excel, outlook, PowerPoint, Internet & Email
    INTERESTS AND ACTIVITIES
    Currently include : Interacting with people, Surfing net, watching Advertisements
    -------------------------------------------------------
    More Information about this submission and submitter :-
    ___________________________________________________
    Submission ID : 4286739
    Date & Time : 22nd Jun 2011 3:14 PM (UTC)
    IP Address : 27.60.202.100
    Browser Info : Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.5; .NET CLR 2.0.50727; InfoPath.2)
    Predicted Country : --