Customer Care Executive Chennai : www.global-analytics.com India Pvt Ltd

[muthukalee]

Customer Care Executive

Any graduate with minimum 1 year experience in a voice based process with an international BPO.
Excellent communication skills and neutral accent.
Should be flexible for both inbound /outbound calls in order to assist customers for UK/US Customers
Should be flexible for shifts.

Copy Writer

Experience : 1-3 years

* Experience in a creative role in a web marketing firm or a digital advertising agency
* A consistent creative streak & the ability to develop written or visually communicable ideas for web pages, web campaigns, banners, newsletters, viral campaigns etc
* Writing copy & messages for web pages, web campaigns, banners, newsletters, viral campaigns etc
* A flair for writing with an understanding of what works on the internet
* A flawless command over written and spoken English
* Editing, proof reading, research & presentation (visual & oral) skills
* Ready to pick up latest trends & best practices in the internet & social media marketing industry
* An active social media profile & an understanding of what works on social media networks

This job would also involve

* Writing brief articles for Search Engine Optimization
* Perform secondary research & analysis on the internet

please send us an email at info@global-analytics.com

About us :
Analytic solutions are now part of mainstream business processes. In many industries, the use of analytics has matured to a point where it is impossible to compete without them. Analytics is now at a point where it's not enough to collect the right data . and it's not enough to build predictive models "right". Today, real advantage depends upon building the right analytic solutions; real advantage requires game-changing analytic solutions.

Contact us :
Global Analytics India Pvt. Ltd.
Corporate Office
Pacifica Tech Park,
101A, First Floor,
23, Old Mahabalipuram Road, Navallur,
Chennai 603 103
+91-44-2743 5225 / 26
http://global-analytics.com

[Guest-IJT]

Name : Charles Varghese
Email : charlespvarghese AT gmail.com
Designation / Skillset : Electrical draughtsman

Resume :

Seeking Career Enrichment for Electrical Design Draughtsman with a reputed organization.
PROFESSIONAL ABRIDGEMENT
1 Highly competent professional nearly 8 years of an experience in Electrical Design and Draughting field in India and abroad.
2 Adept at providing service operations; understanding client requirements and providing services accordingly. Leading teams to ensure the accomplishment of projects.
3 Experienced in preparing plans, designs, layouts, sections and details as well as shop drawing, coordination MEP drawing such as Electrical, HVAC, Plumping & Fire fighting etc.
4 Specialized in Electrical designing and coordination as per DEWA (Dubai Electricity and Water Authority) rules & regulations.
5 Design and preparation of electrical shop drawing as per rules & regulations of Oman electricity department.
AREAS OF EXPERTISE
- Independently handle Electrical System Design of various Commercial, Residential and Industrial buildings based on DEWA and Oman Rules and Regulations, and Regulations of Locality.
- Independently prepare all kind of electrical HV, LV, ELV system as per rules and regulation of Oman.
- Make shop drawings and MEP coordination drawings according to DEWA and Oman standards using AutoCad 2000 to 2010 releases.
- Prepare Load Schedule based on DEWA and Oman standard Rules and Regulations using Microsoft Excel.
- Design the cable size for MDB’s, SMDB’s, Final DB’s, and for Machineries and Equipments.
- Calculate Voltage Drop of cables based on site conditions and wiring method used and type of cable.
- Calculate the size of capacitor needed to improve the power factor of the electrical system.
- Design and arrange lighting fixtures as per required illumination level using Pro-Lite software.
- Coordinate with the Architectural designers ensuring the standards needed for electrical installations.
- Coordinate to the clients, consultants, sub-contractors, etc. for some changes and/or revisions.
- Very good drafting skills and speed in AutoCAD latest releases.
- Manage projects and carrying out site observations. Coordinate other services such as HVAC, Plumping & Fire Fighting. Designing and creating schematic diagrams for Electrical, fire alarm & fire fighting (Isometric View).
- Studying sketches and instructions, design and plan layout and content of drawings.
- Implementing changes to the drawings and propose designs.
- Check the compliance with statutory and regulatory requirements; checking compliance with supplier instructions.
- Assist with consent processes. Coordinate with structural and mechanical engineers, and quantity surveyors. Managing all submittals and update details of drawing as per ISO Policy.
Customer Relationship Management
- Establish good rapport with clients for enhanced terms ensuring continued & repeat
business.
- Provide instant service to clients, entailing provision of fastest solutions to customer concerns so as to enhance their satisfaction levels.
- Managing issues pertaining to customer complaints and addressing dealer grievances
Team Leadership
- Recruit, select & train the team members and build an effective / knowledgeable hierarchy.
- Monitor, manage & mentor the team for effective service deliverables.
OCCUPATIONAL CONTOUR
2010 April -2011 June with M/s International electric company L.L.C, Oman as a Senior Electrical Design Draughtsman.
Project Description : Oman parliament
Consultant : WS Atkins International & Co.
Main contractor : Carillion Alawi LLc
Attainments :
Nature of duties in design and draughting field :-
- Preparing load schedule of LV Panel, Sub Main Panel and Distribution board.
- Preparing Single Line Diagram of High voltage, Low Voltage and Extra-Low Voltage system.
- Design and preparation of shop drawing for electrical lighting and power layout.
- Design and Preparation of drawing for TV, Telephone and Data cabling system as per rules of Oman telecommunication department.
- Design and Preparation of drawing for Public Address & Back Ground Music (PA/BGM) system.
- Design and preparation of drawing for Building Management System (BMS).
- Design and preparation of drawing for Security system (CCTV).
- Design and preparation of drawing for Fire alarm system.
- Design and preparation of drawing for Call bell system.
- Design and preparation of Satelit 3 & Normal lightning arrestor system.
2006 November-2009 October with M/s Roshan construction L.L.C, Dubai as a Senior Electrical Design Draughtsman.
Attainments :
Spearheaded numerous functions such as :-
- Design Electrical system of various Residential, Commercial & Industrial Buildings
- Make Shop Drawings
- Load schedule for Electrical systems.
- Design and calculation for adequate size of LV panel, SMDB & DB’s for electrical system.
- Capacitor bank calculation for power factor improvement of the electrical system.
- Voltage Drop calculations.
- Illumination level calculation.
- Schematic diagram for HV, LV & ELV system.
- Design and sectional details of Substation and Electrical room.
- Quantity survey.
- Maintenance & Technical Data Gathering
2003 April-2006 October with M/s Sree Bhadra Electrical Contracting & Electrical Switchgear manufacturing Company PVT LTD in India as an Electrical Draughtsman com Site Engineer.
Attainments :
-Design and supervise construction of EHT and HT sub station drawing such as SLD, Structure, earthing, etc and designing of panel board, Preparation of as built drawing, etc.
-Electrical design and supervision of High rise building, Hospitals, Industrial plant and villas.
-Design and preparation of lightning arrestor for high rise buildings.
-In-charge in all electrical maintenance of all government entities of the province.
-In-charge in the computation and installation of transformers and generators.
-Design and supervision of electrical HT & LV switchgears manufacturing.
EDUCATIONAL CREDENTIALS
Technical qualifications :
1 Diploma in Electrical Engineering.(Three year), aggregate percentage of mark = 72.85%
2 Electrical Engineering- ITI (Two year), aggregate percentage of mark = 68.18%
Other qualifications :
3 Completed SSLC Securing Second Class.
4 Vocational Higher Secondary Education (VHSE-Electronics) with Second class.
IT SKILLS
Operating System : MS DOS, Windows 98, 2000, XP & VISTA
Packages : MS Office
AutoCad : 2000 to 2010
Micro Station : Version-V8
Charles.P.Varghese
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4289373
Date & Time : 23rd Jun 2011 6:37 AM (UTC)
IP Address : 117.242.76.222
Browser Info : Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/531.2 (KHTML, like Gecko) Chrome/3.0.191.3 Safari/531.2
Predicted Country : India