www.compulinkgroup.com Compulink Systems Ltd Pune : IT Sales

[krishni84]

compulinkgroup.com
Business Development Manager

Qualification: MBA (preferably) Experience in IT Sales

Year Of Experience: Min 5-6 yrs of IT sales

Position open for SOUTH Market.

Functional Skills / Technical Skills:
Experience in ERP Solution sales or Enterprise product sales. 360-degree view of sales is a must. Experience in PPT presentations, proposal making & Reporting in CRM.
Experience in sales of any of the HRMS product is desirable.

Behavioral Skills : Quick learner, go-getter, eloquent English speaking skills, presentation skills, soft skills.

About Us:
Compulink orchestrates performance of enterprises through better decision making, alignment to corporate goals and execution that meets quality and schedule objectives. Through our three divisions - Products, Services and Training & Consulting, we are orchestrating enhanced performance of over 200 organizations by managing the diverse aspects, like strategy, initiatives, execution, oversight and talent in a cohesive and holistic manner.

Contact Us:
Compulink Systems Ltd.
"Kshitij", Plot No. 38,
Rajiv Gandhi Infotech Park
Hinjewadi, Pune 411057
India.

resume to: careers@compulink.co.in
Website : http://www.compulinkgroup.com

[Guest]

Sub : Application for the post of Company Secretary Trainee
Respected Sir/Madam,
It is indeed a pleasure to submit this application for the post at your organization, considering the profile of your prospective company and with my Qualification and matching the job requirement.
I have cleared my Bachelor of Commerce Examination under the curriculum . of the Gulbarga University,(Karnataka State) in First Class in April 2004.
And now this year I have cleared my Company Secretary Executive Mode
with 50%.
I am looking forward to a challenging opportunity that will enrich my knowledge, management skills and facilitate continuous learning and self–improvement.
It is my desire to be associated with an esteemed company like yours that can offer me an opportunity to realize my goals in tune with the philosophy of your company.
Looking forward to hearing from you.

Thanking You.
Yours Faithfully,

Curriculum Vitae
Trupti Sandeep Dhage,
Email :truptisdhage AT gmail.com
Objective : To become a successful Professional in the field of Law and to work in an innovative & competitive world.
Operating style : Pursue initiatives with energy and urgency, change course when appropriate, are entrepreneurial, make timely decisions, are resilient, work effectively under pressure, demonstrate a drive to win, attend to details.
Educational Qualification
Bachelor of Commerce from Gulbarga University (April 2004)
Presently pursuing Company Secretary [Professional mode]
Computer Severance.
MS Office 2003, Tally 7.2. & 9

Languages Known : English, Marathi, Hindi & Kannada
(Read, Write & Speak)
The information furnished above is true and correct to the best of my knowledge and belief.
Place : Navi Mumbai Trupti S. Dhage
Date :

[Unregistered]

SHEETAL BHANDARKAR Phone : 9730887145
Email-Sheetalb4u AT rediffmail.com

Professional Experience :
I have a total experience of over 10 years in leading Business Process /Knowledge Process outsource industries (BPO) and (KPO).
3Years work experience in Media (Abhishikta Infotainments).

Objective :
To create value for the organization that offers professional growth by the effective utilization of Knowledge, skills, potential, analytical ability, continuous learning and development while being Resourceful, innovative and flexible.

Industrial Exposure :
Kingfisher Airlines Ltd ( Merged from Ubics Technologies Pvt. Ltd till 2012) December 2009 till date

Designation :
PERFORMANCE & STANDARDS ANALYST (QA)
Kingfisher Airlines is one of the India leading airlines carrier. It operates on 59 domestic sectors and 8 international sectors.

Job Profile :
Analysis and escalation of Guest feedback to the relevant stakeholders using the appropriate Management Quality Tools and executing necessary follow up for corrective action and closure.
Monitoring and analysis of On-time performance, escalation of key trends of delays and follow up for corrective action and closure.
Analysis of performance of the Call Centre's; preparation and maintenance of the balanced scorecard for call Centre's.
Contributing to Quality function deployment by carrying out special quality
projects in the areas of analysis of guest feedback and operational feedback and facilitation of changes in the system resulting from the analysis.
Analysis of ISO objectives and process performance of all ISO certified
departments.
Conduct QRS Audits throughout the network in accordance with the ISO
9001 :2008 standard to ensure compliance to the ISO 9001:2008 standard.

Job Responsibility :
* Preparing Process Flow Charts.
* Monitoring Emails and Calls
* Quality checks on the processes handled by me.
* Calibrations for new agents
* Taking Quality Trainings
* Giving Feedback to agents
* Maintaining Huddle sheets
* Conducting Briefings
* Maintaining reports on a monthly basis and sharing it with the higher management.
* Sharing the agent feedback with respective team leaders and making a action plan for the teams
* Preparing Daily, Weekly and Monthly Dashboard Reports for Process Mapping.
* Replying to the E-Mails sent by the Higher Officials of Kingfisher within the TAT.

Achievements :
- I have also been trained on Kingfisher Airlines process.
- Successfully met my Targets.
- Single handedly handled the entire team of King club for one year

AXA BUSINESS SERVICES July 2005 –15 Jan 2009 :
AXA Business Services is the Global Shared Service Center for AXA Group based in Bangalore and Pune It is a wholly owned subsidiary of AXA UK, and it ventures into all types of insurance.
AXA is a worldwide leader in financial protection and wealth management with major operations in Western Europe, North America and the Asia/Pacific area. Axa services have 50 million customers throughout the world. The Axa Group has approximately 117,000 employees and distributors worldwide, working in around 50 countries. AXA Insurance is the largest Motor Insurance Company in Ireland, with a extensive Branch network.
Designation : Process Specialist (Insurance)
Job Profile :
Setting up insurance based transactions on a day to day basis, looking after business set up,
Dealing with customer queries & Handling feedback.
Job Responsibility :
* Registering Claims and staying till the insured is indemnified..
* Deciding the liability and convey the same to the insured.
* Responsible for handling queries and Quality checks.
* Act as a senior point of reference for team in matters related to procedure and system
* Preparing presentations and conducting update session within the process.
* Conducting presentation and training the team to improve on effective communication.
* Meet SLA’s to achieve Quality and Performance target as per SLA.
* Attend all meetings and take down minutes, Making Power point presentations.
* Responsible for smooth operation of process queue.
* Responsible for Employee Engagement
* Confirmation and Appraisal of the employees.
* Attendance and Overtime
* Replying to the E-Mails sent by the Higher Officials of AXA within the TAT.

WIPRO SPECTRAMIND Nov 2003– July 2005 :
Designation : Senior Associate
Job Profile :
AT&T Wireless a renowned Wireless agency in USA. In Wipro (AT&T) we dealt with converting all the AT&T customers from 2G Spectrum to 3G Spectrum service, Also handling queues and customer service.
Job Responsibility :
* Converting AT&T customers from 2G Spectrum to 3G Spectrum for AT&T (voice & non voice)
* Team and process query handling for daily processing.
* Expertise in 10 – 12 different sub process catering to us customers
* Manage and handle various shifts
* Responsible for staff rosters & data pertaining to productivity & quality
* Replying to the E-Mails sent by the Higher Officials of Kingfisher within the TAT

Achievements :
Was awarded with the best customer service award.
Successfully met my quality targets month and month basis.

MSOURCE June 2002 to May 2003 :
Designation : Associate
Job Profile :
In Msource as a Associate (CITIBANK PROCESS) my KRA was of Handling customer queries regarding BANK account transaction , transfer of funds, account Opening & Closing procedures
Find and suggest a resolution to the problem in order to make it more accurate and productive. Also making sure that the Batch Run happens daily and weekly. I also have an experience of handling a of 15 representatives.
Job Responsibility :
* Handling US clients for Banking Transactions.
* Handling Opening and Closing of accounts for Citibank Customers.
* Process Mapping.
* Handling day to day banking queries and complaints.
* Preparing Process Flow Charts.
* Quality checks on the processes handled by me.
* Working closely with the Guests and assist with their queries.
* Attending Daily Con Call with DGM and AVP of Kingfisher Airlines.
* Preparing Daily REPORT for Process handled.
* Dashboard Reports.
* Confirmation and Appraisal of the employees.
* Attendance and Overtime.
* Replying to the E-Mails sent by the Higher Officials of Citibank within the TAT.

Achievements :
- On the Basis of my Performance I won the Best Team Performer award for that year.

Educational Qualification :
* Master of Communication Studies (M.Cm.S), University of Pune (2000-2002).
* Bachelor of Commerce (B.Com) from BMCC College, Pune (1995–2000)
* SSC (10th) : Symbiosis School Pune (1995).

Computer & GDS Skills :
Computer : - MS-Office, Excel, PowerPoint.
GDS : - Sabre.
Other : - Talisma, Crane, SOK (System of Knowledge), Pivot

Personal Detail :
Husband’s Name : Chaitanya Bhandarkar
Date of Birth : 28th February 1978
Gender :
Marital Status : Married

I hereby declare that the information furnished above is true and correct.

Sheetal Bhandarkar