www.poornam.com Info Vision Pvt Ltd Cochin : Customer Relations Executive

[Admin]

Company Name : Poornam Info Vision Pvt. Ltd.
Company Location : Cochin
Designation (of vacancy) : Customer Relations Executive
Company E-mail ID : hr@poornam.com
Company Website : http://poornam.com

Job Description, Candidate Profile, Company Profile, Company Address :
The Customer Relations Executive team interacts with the customers and make sure that they are delighted with the services provided by the company. They act as the interface b/w the customer and the company.

Job description :
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- Interact with the customers through mail, chat or phone
- Coordinate with the client and the team
- Monitor the servers
- Obtain client feedback
- Answer marketing, pre-sales and sales calls
- Forward reboot request to NOC on demand
- Handle Tier 1 Technical chat support for which special training will be given
- Attend all incoming calls to the company
- Library Management

Eligibility criteria :
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1.Graduates/ Post Graduates with aggregate of 60% (BA/MA/BSc/MSc/BBA/BCA/MBA)
(B-tech/MCA Graduates not considered)
2.Excellent written and oral communication skills in English
3.Basic computer literacy
4.Willingness to work in shifts (Night shifts will be there)
5.Vibrant and lively nature

Pattern of selection :
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* Written test to evaluate written communication skills
* Chat interview
* Direct interview (HR)

About Poornam :
=========
Poornam is an ISO (9001-2008 and 27001) certified Software Company with a special interest in Linux.We develop custom Linux software and provide Server administration services for Linux/UNIX/windows servers. We have clients all over the world including US, UK,Sweden, Australia, Italy, Middle East, Singapore and Thailand. Currently Poornam has 270+ software engineers and around 30 support staff.

You can find more details from our site :
http ://bobcares.com/
http ://www.poornam.com/

Contact us :
Poornam Info Vision Pvt. Ltd.,
P.B.No.5406, CSEZ P.O.,
Cochin - 682037

[Guest-IJT]

Name : vivek
Email : vivekramdev75 AT gmail.com
Designation / Skillset : senior travel counselor

Resume :
OBJECTIVE :
Adaptable and flexible team player, yet comfortable working independently utilizing abilities developed through my experience and education, for professional growth and advancement.
EXPERIENCE :
Company : BCD Travel India Pvt.Ltd.
Duration : Jun 2007 – till date.
Designation : Sr. Travel Counselor (Implant at Honeywell)
Responsibilities :
- Make itinerary arrangements for company’s corporate employees for Domestic & International travel.
- Follow up & update customers on reservation details.
- Coordinate for Visa and Travel Insurance.
Company : Kuoni Business Travel India Pvt.Ltd.
Duration : 2006 – May 2007
Designation : Travel Consultant (Implant at TVS)
Responsibilities :
- Make itinerary arrangements for company’s corporate employees for domestic & International travel.
- Follow through with reservation details and keep customers updated.
- Coordinate for Visa documentation.
- Issue travel insurance through third party
Company : Vinnag Tours and Travels - Bangalore
Duration : 2002 – 2006
Designation : Manager
Responsibilities :
- Sales & Marketing to promote domestic and international travel for individuals and group travelers.
- Negotiate with airlines to get competitive rates and flights schedules for Domestic and International Travel.
- Responsible to oversee and handle day to day operations, customer Service and accounting.
Company : Fare Deal Enterprises – Bangalore.
Duration : 1997 – 2000
Designation : Manager.
Responsibilities :
- Marketing & Sales to promote domestic and international travel for individuals and group travelers.
- Negotiate with airlines to get competitive rates and flights schedules for Domestic and International Travel.
Company : Excelsior Travels Pvt Ltd – Bangalore.
Duration : 1995 - 1997
Designation : Sales Manager
Responsibilities:
- Responsible for the formulating sales strategy for Market development, major account activities and industry profile.
- Managing Executives, Corporate account and arranging Group Tours for International travel.
QUALIFICATIONS:
- S.S.L.C Karnataka Examination Board – Bangalore.
- Diploma in Passenger Reservation, Ticketing, Fare Construction and Travel Agency Administration from Armen Institute of Travel Agencies –Bangalore.
- Diploma in IATA-UFTAA Standard Course from IATA- Geneva.
- Passed in advance fare and ticketing for Travel Agency Personal conducted by Air India Staff College - Bangalore.
SKILLS:
- Have a strong organizing, marketing, motivating and managing skills.
- Adaptable to changes
- Good Geographical Knowledge
- Customer Relationship Management skill
- Good exposer to provide appropriate mix of service, reliability and competitive pricing.
ADDITIONAL INFORMATION:
- Proficient in Windows XP and internet skills.
- Can speak, read and write English fluently.
- Can speak Kannada, Telugu, Tamil and Hindi.
DECLARATION:
I hereby declare that the details furnished above are true to the best of my knowledge and belief.
Place: Bangalore VIVEK RAMDEV
Date:
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More Information about this submission and submitter:-
___________________________________________________
Submission ID : 4299257
Date & Time : 25th Jun 2011 6:18 PM (UTC)
IP Address : 117.192.160.128
Browser Info : Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; yie8)
Predicted Country : India