MBA Finance BPO KPO Mumbai : www.bajajfinservlending.in Bajaj Finserv Lending Ltd

[krishni84]

bajajfinservlending.in

Designation : Manager - Call Center

Location : Mumbai

Work Experience Required : 5-7 Years

Qualification : MBA/PGDM

Functional Area : ITES / BPO / KPO

Industry : Banking/Financial Services/Broking

Profile Summary :
The Candidate will be a key player in driving customer Service through Call center

Job Description :
Duties and Responsibilities
• The position will work closely with the outsourced vendor team to work on simplifying & implementing the policies and SOPs across departments & businesses.
• Deriving maximum output from the teams in Quality and Productivity.
• Work closely with the partners to define their specific needs, provide solutions for better customer satisfaction.
• Assessing the training needs of the center and organize resources for upgrading skills and competencies.
• Minutely analyzing the Contact Center data and recommend process changes to enhance performance and better service delivery.
• Assessing the training needs of the various channels and branch employees and organize resources for upgrading skills and competencies

Required Qualifications and Experience
• Good understanding of the various lending products and software’s. Sound knowledge of accounting principles. Preferably someone who has worked in the Customer Service role in BFSI space.
• Flare for Service Delivery with a ability for distinguishing between Organization needs and customer needs.
• Problem solving skills with strong attention to detail
• Effective verbal and written communication skills
• Ability to learn and apply learning quickly
• Ability to work independently and towards deadlines
• Good team player
• Knowledge of Banking Products & Processing
• Must have excellent communication skills in English both oral and written.

About Us:
Bajaj Finserv Lending offers loans for various needs. We offer loans for Bajaj Auto Two Wheelers under the name of Bajaj Auto Finance Ltd. We offer Consumer Durable Loans, Personal Loans, Loan Against Property, Small Business Loans, Construction Equipment Loans, Loan Against Securities and Insurance Services under the name of Bajaj Finserv Lending.

Contact Us:
Bajaj Auto Ltd Complex,
Mumbai-Pune Road,
Pune 411 035
Phone : (020) 27472851
Fax : (020) 27477380
E-mail :komal.darekar@bajajfinserv.in
Website : http://www.bajajfinservlending.in

[Guest-IJT]

Name : asamanja bhattacharyya
Email : suman.asamanja AT gmail.com
Designation / Skillset : MBA (Finance)

Resume :
In quest of challenging assignments in Finance and Accounts with leading organisations
Synopsis
A dynamic professional with a total experience of 2 years; currently associated with Axis Bank Ltd. as Assistant Manager. Knowledge in SAP and Finacle, having interpersonal, communication and organisational skills with proven abilities in achieving organisational /team goals and objectives along with self career advancement.
Key Functional Areas
Finance & Accounts : Engaged in Accounts Payable process.
Additional Areas : knowledge of various banking operations (processing RTGS,NEFT,DD,PO,locker operation,cash transactions,Tax payment)
Academic Credentials
2009 : MBA (Finance) from WBUT with 8.03
2006 :B.Com. from Calcutta University with 50.03%
2003 : Higher Secondary (12th) from WBCHSE with 61.7 %
2001 : Madhyamik (10th) from WBBSE with 68 %
ERP / Product Knowledge
- SAP
- Microsoft Office
- Savvion
- Finacle
Detail Organisational Scan
Genpact ( Kolkata) as Process Developer with Huntsman, Netherland, since July’09
Key Responsibilities :
- Payment proposal
- Domestic and foreign invoice processing [PO & Non PO]
- Email management
- Resolving vendor queries
- Vendor set-up
- Guiding the other resources to the process methodologies according to the project standards
- Vendor statement reconciliation as per SARBANES-OXLEY act

Significant Achievements :
- Training certificates from Genpact includes the following
a. On Sarbanes-Oxley Act
b. On Internal _ Integrity
c. On Controllership (Inter-company policies and procedures)
d. On Reconciliation_genpact.
- Won Cheer Points award for stabilizing the process after transition.
AXIS BANK LTD as Assistant Manager since August’2010
Key Responsibilities :
- Processing Electronic fund transfer through RTGS and NEFT and general cheque payment
- Processing DD and PO
- Handling cash transactions.
- Locker and gold operations.
Strengths
- Ability to learn and grasp concepts very quickly.
- Organizing skills, teamwork, and ability to adjust myself to any kind of environment and socialize
DECLARATION :
I hereby declare that all the statements furnished in above are true and correct to the best of my knowledge and belief.
Date : Signature


ASAMANJA BHATTACHARYYA

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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4303985
Date & Time : 27th Jun 2011 1:37 PM (UTC)
IP Address : 115.187.44.32
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Predicted Country []: India