www.cornucopia-india.com Cornucopia Consultants Pvt Ltd Kolkata : Back Office Executive

[muthukalee]

cornucopia-india.com

We will surely consider your candidature as soon as your profile matches with our requirements. You can Mail your interest with a updated resume at : anil_kumar@softechlink.com

Positions Financial Services

1. Remisiers
2. Dealers
3. Sales Executive
4. Equity Research
5. Back Office Executive

Positions Software Services

1. Sales Executive

About us :
Cornucopia Consultant(s) Private Limited is the brain child of a group of highly motivated professionals with extensive experience in finance , information technology and administration domains. Headquartered in Kolkata the divisions are located in Kochi, Mumbai and Cleveland, USA. We believe in the highest order of business ethics and consider our customers as the “king”.

Contact us :
Cornucopia Consultants Pvt. Ltd.
AA-84, Sector 1, Salt Lake,
Kolkata 700 064
Tel : +91 33 4004 2019
e-mail : anil_kumar@softechlink.com
http://cornucopia-india.com

[Guest-IJT]

Himani
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The submitted value of field named "Email :" is:
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himani_882002 AT yahoo.co.in
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The submitted value of field named "Designation / Name of the Post / Skill Set" is :
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back office
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The submitted value of field named "Copy Paste Your CV / Resume Here :" is:
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CARRICULUM VITAE
Himani Bhatnagar
E-mail ID – Himani_882002 AT yahoo.co.in
Contact No. – +919899554988
CAREER OBJECTIVE :-
To obtain a challenging position that will allow me to apply my skills towards fulfillment of organizational expectations and achievements of organizational objective and continues to accumulate knowledge.
ACADEMIC QUALIFICATIONS :-
COURSE BOARD/ UNIVERSITY
10TH Bal Bharati Public School (CBSE)
12TH Bal Bharati Public School (CBSE)
B.A(Arts) Delhi University Delhi
WORK EXPERIENCE :-
5 Years 7 Months of work experience in BPO
Joined Teletech as a customer service associate in 21st June 2006.
Worked with Aegis as a Quality Analyst since 2nd Nov. 07 till 5th May 2010.
From June 2006 to May 2010 :
Working as a Quality Analyst for the Quality Analyst – UP-East Airtel Pre Paid Process. With Aegis BPO Services (Gurgaon) Limited, Gurgaon Haryana 122-001 (Ernst while Teletech Services India Ltd. from 2nd Nov 2007 – 5th May 2010.)
From July 2010 to March 2011 :
Working as a Quality Analysts in Caretel-Times Job’s Since 5th July 2010 Till 31st March.
JOB PROFILE :-
- Define scope, recommend approach and manage execution of major strategic projects for clients.
- Pro-actively serve as a though leader in aligning strategy with clients business goals and objectives
- SPOC for Repeat call analysis & Celtycs (external call re-audit)
- Taking Refresher session of trainees and Agent on the floor
- SPOC for the CTA calling.
- SPOC for customer satisfaction reports (ICE), Repeat call analysis & Celtycs (external call re-audit).
- Maintaining the MIS, Top issues, downtime, & waiver reports.
- Working as a knowledge specialist in the process & responsible for any update regarding the knowledge portal
- Responsible for conducting Internal Calibrations to ensure complete understanding of CQ Parameters amongst Operation and Quality Team Taking agents feedback & FAQ’s regarding the process improvement
- Responsible for quality related issues for the agents.
- Helping agents to achieve their targets. (Quality/AHT)
- Publishing Quality Dashboard on daily basis.

RESPONSIBILITY AS A QUALITY ANALYST :-
- Feedback to team members regarding there performance.
- key point of contact between the Client, operations, and all departments within Aegis.
- To check if the CSR has used the right telephone etiquettes,And followed appropriate hold procedures and has a given a proper resolution for the customers request.
- To check whether the CSR has incorporated Knowledge and competence and the customer was able to comprehend to what the CSR was talking about..
- Coordinated with other department heads to ensure cross department functions and support meets standards and provide strategic leadership views on issues such as processing standards, quality assurance, and customer service standards.
- Record feedback and to let the Customer service rep know about his/hers areas of improvements.
GENERAL RESPONSIBILITIES :-
- Briefing the agents about the updates and produce information.
- Monitoring calls, delivering feedbacks
- Documenting and tracking the improvement areas
- Be an active participant in recruitment process.
- Taking Quality Session, Ice Session, Refresher Session on the basis of LOP(Low on productivity) &LOQ(low on Quality) .
ACHIEVEMENTS :-
- Got best performing agent 2 times.
- Got appreceations from seniors and clients for good work several times.
- Got the award for best Quality Analyst.
STRENGTH :-
- Excellent Communication & Presentation Skills.
- Ability to take up responsibilities and deliver positive and timely results
- Highly achievement oriented with a positive attitude.
- Strong Leadership Skills with ability to build develop and lead result-oriented team member.
Hobbies : Reading books and listening music
Languages Known : English & Hindi
HOW I CAN ADD VALUE TO THE ORGANIZATION :-
I am capable of independently handling of any project or supervision work, if given adequate resources and opportunities.
Date :
Place : (Himani Bhatnagar)
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4114001
Date & Time : 10th May 2011 11:56 AM (UTC)
IP Address : 59.180.115.118
Browser Info : Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; AskTbUT2V5/5.11.3.15590)
Predicted Country : India

[Guest]

RESUME
E-mail : atanuda4 AT gmail.com

ATANU DAS
OBJECTIVE
First and foremost, I want to be a true professional. So that, my sheer is to provide my credibility towards the company and show my responsibility at the utmost level.
EDUCATION EXPERIENCE
Academic Qualification Year of passing University Percentage
MBA (mkt)
2011 Punjab Technical University 66.88 %
Graduation 2008 Kalyani university 0.66 %
Higher
secondary 2005 West Bengal Board Of Higher Secondary Education 0 %
TRAINING EXPERIENCE
I. Project from - UNICON investment solution
Address- : Suhatta mall,(5th Flore) City centre, Durgapur

1. Market research (collect data)
2. Call the customer over the telephone from office for selling the product
3. Efficiently answer customer queries on various products and services offered by the company.
4. Others
II. Call centre training from TECHNIBLE (STEP)
LANGUAGE SKILLS
- English - : fluent - Hindi - : fluent - Bengali – (Mother tongue)
Computer skills
Diploma course in computer (Office package)
1 . Windows 2. Word 3. Excel 4. PowerPoint 5. Internet.