Customer Service Representative, Banking : Resume CV

[Guest]

RESUME :
Mr. ABHIJIT SAHA
Email :-abhay143_2005 AT yahoo.co.in

Career Objective :
To obtain a suitable position in an esteemed organization with challenging and dynamic working environment.

Job Experience :
Debt Management : Have been working in HSBC as a debt management officer. (June 2008 till date)

Customer Service Representative : Have worked in RELIANCE COMMUNICATION(R BPO). (28th Oct 2007 till 3rd may 2008)

Current Designation : Debt management officer.

Key Responsibility : To effectively Tele call all delinquent card holder in
Consumer Bank portfolio in order to –
- Optimize Service Quality
- Minimize Collection cost
- Minimize Cardholder Attrition
- Maintain Telecalling productivity Standards
- Timely Field Allocation of skip and No Contacts cases to minimize risk
- Provide feedback on all accounts
- Ensure 100% accounts coverage
- Ensure Telecalling on portfolio on all cheque returns for resolution
- Ensure Bucket Rate Cycle Resolution

Training : Underwent following Training Programme
- One day training program for skip level
- Five days training programme for Advanced Collection Skills
- One day training programme for Negotiation Skills and Technique
- Two days intensive Training programme on Stress Control and Time management

Key Achievements :
- Was awarded Best caller for the financial year of 2009 in a Credit card Collection

Personal Strength : -
Excellent communication skills
Excellent negotiation skills
Positive attitude
Good team player
Ability to set targets and achieved them
Good at customer service
Personal Profile

Date of Birth :-6th Feb, 1985
Marital Status :-Married
Nationality : - Indian
Languages known : - English, Hindi and Bengali

Qualification :-
Exam Passed Board/University Year of Passing :
10th TRIPURA Feb 2001
H.S.C TRIPURA March 2003
B.TECH PONDYCHERRY July 2007

Computer Skills : - Basic knowledge of Computer (MSOffice/word/Excel)

Place :-Chennai
Date : -

[Guest]

CHANDRIKA PRASAD SONDHIYA
E-Mail : chandrika1289 AT rediffmail.com

SENIOR MANAGEMENT PROFESSIONAL :
Customer Services Executive ~ Office Managements ~ Relationship Management ~ Operations Management

PROFESSIONAL SNAPSHOT :
- Dynamic, competent & result oriented professional with experience of 4.6 years in Customer Sarvices Executive Relationship Management Operations & Account Management and Team Management & Office Managements
- working with AU Financiers (INDIA)PVT LTD. Satna . As a Oprection & Account Executive from April - 2012.
- Deftness in tracking competitor’s activities and providing valuable inputs for product enhancement in order to increase sales & Market Share.
- Sales Support Custmer Support Operations & Account Management & office management .
- Widely handled the creamy area of satna division.
- An excellent communicator coupled with proven flexible, detail-oriented abilities in handling workloads and meeting deadlines.

JOB PROFILE :
Oprection & Account Executive
- Operatic System , Data Entry , use Internet , finance file Cheek & Complied , receipting
- Renewal Calling , Renewal Premium Collected , Proposal Fom Check and Complied , fom Punching ,
Premium receipting , Scanning and all office & Account Management .

Relationship Management :
- Ensuring maintenance of excellent relations with clients & service delivery to generate revenues for additional business and retaining customers for future.
- Monitoring the speedy resolution of client queries & grievances to maximize satisfaction levels.

Office Management :
- Leading & monitoring the performance of team member targets.
- Sales Support , Proposal From Check , and Complied Sales Business Collected
Pandancy Cheek Up fom Punching & file Scanning .

PRESENT ORGANIZATIONAL EXPERIENCE :
From April 2012 onwards AU Financiers (INDIA) LTD Satna(M.P) Operations & Account Executive

Work Profile :
- Branch Oprection Managements .
- Customer support , Operations Management.
- Operatic System , Data Entry file Scaning .
- Cashring , file Cheak & Compliet Customer Sarvice Provide & Office& Account Management .

ORGANIZATIONAL EXPERIENCE :
From May 2011 onwards CholaMandalam Finance Co . Ltd Satna(M.P) Operations Executive
Work Profile :
- Branch Oprection Managements .
- Customer support , Operations Management.
- Operatic System , Data Entry file Scaning .
Cashring , file Cheak & Compliet Customer Sarvice Provide & Office Management

July. 2010 to March 2011 Reliance Life Insurance Co.Ltd Satna(M.P)
Renewal Executive
Work Profile :
- Renewal Calling &Collection
- Customer support
- Operatic System , Data Entry Contact No Verification
- Dalily Collection Report Send head office

Oct. 2008 to April 2010 Bajaj Allianz Life Insurance Satna (m p) BACK OFFICE
Notable Accomplishments :-
- Office Management,Customer & Sales Support .
- Managing the prospect base of advisors.
- Operatic System , Data Entry , Login Dmc Insight.
- Lead management.
- Achieving targets thru advisor.
- Business Generation and subsequent closure.
- Renewal Calling & Renewal Collection

PREVIOUS ORGANIZATION :
March.2004 to August. 2006 RADHIKA ASSOCIATE /INVESTMENT Satna (M.P) Custome Sarvices Executive
Notable Accomplishments :-
- Recruit, manage and motivate advisors (agent) sales team.
- Managing the prospect base of advisors.
- Develop advisors quality thru on the job training.
- Lead management.
- Achieving targets thru advisor.
- Business Generation and subsequent closure.
- Office Management,Customer & Sales Support
- Renewal Calling & Renewal Collection

ACADEMIC QUALIFICATION :
- Diploma in Computer application (D.C.A) RGCSM Indore .
- Graducation (B.A) A.P.S. University (Rewa) 2008-2010.
- 10+2 Govt.M.P.Board Bhopal 2005-2006.
- 10th Govt.M.P.Board Bhopal 2003-2004.

COMPUTER PROFICIENCY :
MS Word, Excel, Power Point, Internet, XP ,Windows 2000, Window 7.

HOBBIES :
Traveling, Listening to Music. Making & Good Friends use internet .

PERSONAL DETAILS :
Date of Birth : 01 .feb.1989
Marital Status : Single
Languages Known : English, Hindi.

Place : Satna

Chandrika Prasad Sondhiya