Microland's Infrastructure Management Services MIMS Bangalore, Chennai, Delhi, Gurgaon, Noida : IT HelpDesk/ Service Desk

[deepika]

IT HelpDesk/Service Desk/Call coordinator/Technical coordinator-Delhi, 0-2 years exp, Microland Limited , Delhi, Delhi/NCR, Gurgaon, Noida

Microland Limited -

Experience:
0 - 2 Years
Location:
Delhi, Delhi/NCR, Gurgaon, Noida
Compensation:
Rupees 80,000 - 1,75,000
Education:
UG - Any Graduate - Any Specialization

PG - Post Graduation Not Required
Industry Type:
IT-Hardware & Networking
Functional Area:
IT-Support, Telecom, Hardware
Posted Date:
05 Jul


Job Description
Handling the incoming IT requests calls
* Allocating the calls logged by users to the fellow engineers
* Follow up on the issues & updating the users Vs engineers
* Prioritizng the calls as per the needs of the process
* Categorizing the issues
* Resolving the call and ensure the call closure is also maintained
* Escalating the hardware issues to vendor & follow up on the same
* Escalating the critical ssues to ML Operations team
* Responding to IT service requests emails
* Maintaining the Assest master & ensuring the asset is been verified
* Incident / Change/ Vendor Management
* Preparing several MIS reports on the same

Desired Candidate Profile
* Bachelor degree in any discipline / diploma
* Exposure towards IT SD Management in handling end user calls
* Should have handled Network related calls with an experience of minimum 12 months - 24 months
* Good Communication
* To be interested in flexible working (24/7) Operations
* Basics of Microsoft / Networking knowledge & certifications on the same would be an added advantage
* Handling the incoming IT requests calls
* Allocating the calls logged by users to the fellow engineers
* Follow up on the issues & updating the users Vs engineers
* Prioritizng the calls as per the needs of the process
* Categorizing the issues
* Resolving the call and ensure the call closure is also maintained
* Escalating the hardware issues to vendor & follow up on the same
* Escalating the critical ssues to ML Operations team
* Responding to IT service requests emails
* Maintaining the Assest master & ensuring the asset is been verified
* Incident / Change/ Vendor Management
* Preparing several MIS reports on the same

Company Profile
Microland's Infrastructure Management Service (IMS) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base

Contact Details
Company Name:
Microland Limited

Website:
http://www.microland.co.in

Address:
Not Mentioned

Email Address:
ashokkp@microland.net

Telephone:
Not Mentioned

Reference ID:
IT HD - Delhi

Keywords: IT HelpDesk / Service Desk / Call coordinator / Technical coordinator/ IT coordinator


Corporate Headquarters

1B, Ecospace
Belandur, Outer Ring Road,
Bangalore 560 103-India
Tel : +91 80 3918 0000
Fax: +91 80 3918 0044

Microland Center 1

401, Block A, Cyber Park, Phase 1
Hosur Road, Electronics City,
Bangalore 560 100-India
Tel: +91 80 4199 3600

Microland Center 2

58, 80 Feet Road,
Block 7, Koramangala,
Bangalore 560 095-India
Tel: +91 80 2571 1104

Chennai Office

Audi Nivas, No.21(Old No 11),
Chinnaih Street, T.Nagar,
Chennai 600 017-India
Tel : +91 44 4260 5661 / 4260 5662
Fax: +91 44 4260 5664

New Delhi Office

AB - 5, Community Center,
Safdurjung Enclave,
New Delhi 110 029-India
Tel : +91 11 2610 4663 / 2610 4657
Fax: +91 11 2618 7215

Mumbai Office

A-201, Phoenix House,
Senapati Bapat Marg, Lower Parel
Mumbai 400 013-India
Tel : +91 22 6660 4132 / 33/ 34
Fax: +91 22 6660 4135

Pune Office

Incubation Centre, Pune IT Park,
2nd Floor, C Building,
34, Aundh Road, Bhau Patil Marg
Pune 411 020-India
Fax: +91 20 3022 3100

[Guest-IJT]

Sangeetha
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The submitted value of field named "Email :" is:
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sangeeta4.89 AT gmail.com
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The submitted value of field named "Designation / Name of the Post / Skill Set" is :
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fresher/Instrumentation
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The submitted value of field named "Copy Paste Your CV / Resume Here :" is:
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Sangeeta Radhakrishnan
- : sangeeta4.89 AT gmail.com
Objective
Seeking an opportunity where I can utilize academic knowledge and skills while being flexible and innovative eventually contributing best of my abilities to the growth of organization.
Academic Credentials
Strengths
- Disciplined, well organized and easily meets deadlines.
- Optimistic.
- Hard working & adaptable to situations.
- Leadership quality.
Areas of Interest
- Sangeeta Radhakrishnan
- : sangeeta4.89 AT gmail.com
- : 9699460958
0250-2384757
Objective
Seeking an opportunity where I can utilize academic knowledge and skills while being flexible and innovative eventually contributing best of my abilities to the growth of organization.
Academic Credentials
Strengths
- Disciplined, well organized and easily meets deadlines.
- Optimistic.
- Hard working & adaptable to situations.
- Leadership quality.
Areas of Interest
- System control and design.
- Process Automation.
- Process measurement and control.
Academic Credentials
- B.E (Instrumentation)-Parshvanath College Of Engineering, Thane.
University Of Mumbai.
- H.S.C (Science) - E.S Andrades College Of Science,Vasai (W).
Maharashtra State Board securing distinction.
- S.S.C - Carmelite Convent English High School.Vasai(W).
Maharashtra State Board securing distinction.
Details :
Course Year Institution/Board Percentage
B.E.
Instrumentation 2007-2011 Parshvanath College Of Engineering-Mumbai University Persuing
72.55 Agg. (till SEM- VII)
H.S.C 2007 E.S Andrades College Of Science-Maharashtra Board 86.50

S.S.C 2005 Carmelite Convent English High School-Maharshtra Board 84.26

SEMESTER-WISE DETAILS OF ENGINEERING :
SEM I SEM II SEM III SEM IV SEM V SEM VI SEM VII
Percentage 58.5% 71.375% 74.58% 78.47% 75.88% 71.41% 77%
Technical Projects
- Temperature Indication using sound generation.
- Final Year Project – Batch Reactor Automation.
Extra Curricular Activities
- Was the Class Representative for the academic year 2008-09.
- Attended one day technical workshop organized by Instrumentation Systems and Automation Society.
- Participated in TechAdroit, The Project Competition at Vidyalankar Institute Of Technology, Wadala, Mumbai.
Personal details
Date of birth : 04-12-1989
Languages Known : English, Hindi, Malayalam and Marathi.
Address : Aishwarya Bunglow, Suyog Nagar, Baboula Chulna Road,Vasai (W). Dist. Thane.401202.
Maharashtra. India.
Mobile : 9699460958
Email : sangeeta4.89 AT gmail.com
Declaration
I consider myself proficient in Instrumentation field as far as I have completed my course. I am confident of my ability to work in a team. Given a chance I promise to satisfy you with my capability and conduct.
I hereby declare that the information furnished above is true to the best of my knowledge & belief.
(Sangeeta Radhakrishnan)
Academic Credentials
- B.E (Instrumentation)-Parshvanath College Of Engineering, Thane.
University Of Mumbai.
- H.S.C (Science) - E.S Andrades College Of Science,Vasai (W).
Maharashtra State Board securing distinction.
- S.S.C - Carmelite Convent English High School.Vasai(W).
Maharashtra State Board securing distinction.
Details :
Course Year Institution/Board Percentage
B.E.
Instrumentation 2007-2011 Parshvanath College Of Engineering-Mumbai University Persuing
72.55 Agg. (till SEM- VII)
H.S.C 2007 E.S Andrades College Of Science-Maharashtra Board 86.50

S.S.C 2005 Carmelite Convent English High School-Maharshtra Board 84.26

SEMESTER-WISE DETAILS OF ENGINEERING :
SEM I SEM II SEM III SEM IV SEM V SEM VI SEM VII
Percentage 58.5% 71.375% 74.58% 78.47% 75.88% 71.41% 77%
Technical Projects
- Temperature Indication using sound generation.
- Final Year Project – Batch Reactor Automation.
Extra Curricular Activities
- Was the Class Representative for the academic year 2008-09.
- Attended one day technical workshop organized by Instrumentation Systems and Automation Society.
- Participated in TechAdroit, The Project Competition at Vidyalankar Institute Of Technology, Wadala, Mumbai.
Email : sangeeta4.89 AT gmail.com
Declaration
I consider myself proficient in Instrumentation field as far as I have completed my course. I am confident of my ability to work in a team. Given a chance I promise to satisfy you with my capability and conduct.
I hereby declare that the information furnished above is true to the best of my knowledge & belief.
(Sangeeta Radhakrishnan)
-------------------------------------------------------
More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4119559
Date & Time : 11th May 2011 4:02 PM (UTC)
IP Address : 59.97.8.169
Browser Info : Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13 (.NET CLR 3.5.30729)
Predicted Country : India __________________
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