Syed Izaz Ahmed
ijaz1988 AT gmail.com, ijaz21_2006 AT hotmail.com

Objective :
To create an exciting and creative position where there is opportunity to work with people in an environment of excellence and passion.

Experience :
Sept 2008 – June 2010 EMPOST
Location : Dubai, UAE
Designation : Customer Service cum Quality Assurance Officer
Job Profile :
Worked as a Team Leader in the outsourced Passport and Visa collection centre (IPAVSC) of Consulate General of India and Indian Embassy, providing various passport and Visa services to customers from India (passport) and from other nationalities, seeking different type of Visa’s to India.
Responsibilities :
- To handle all daily activities (administrative & functional) at the centre.
- To train and coach trainee associates in front end policies and procedures.
- Authorize, ensure and manage validity of customer escalations.
- Oversee compliance of cash with established Company policies and standards.
- Review & document existing quality standards that affect the service, efficiency and productivity.
- Meeting with Manager to discuss possible improvements to customer service.
- To educate the sales and marketing departments through proper channel regarding the specific requirements of clients.

Jan 2007 – July 2008 BHARTI AIRTEL INDIA LTD
Location : Hyderabad, India
Designation : Customer Care Officer (Front-Office)
Responsibilities :
- First level support to the Airtel Customers.
- Provided end to end user solution to Airtel customers.
- Fielded a high volume of customer calls regarding all sorts of queries.
- Put forward ideas and suggestion to improve customer service.
- Handling of critical user issues with time constraints.
- Responded to queries empathetically ensuring high level of customer satisfaction at the same time.
- Familiarize the team with the customer needs, specifications, the development process and the designed products.

Jan 2006-Jan 2007 VISHAL MEGA MART,
Location : Hyderabad, India
Designation : Inventory Control Assistant
Responsibilities :
- Manage Quality Control & inspection procedures for the inventory of the mall.
- Co-manage shipping & receiving operations in areas of picking, packing & inspection of receivables & orders.
- Assign bar codes to incoming/outgoing shipments for efficient storage & internal tracking.
- Conduct ‘show & tell’ tours for established & potential customers to demonstrate operations that exceed industry’s strictest material handling & storage guidelines.
- To remain on call 24/7 to investigate unforeseen facility emergencies.
-Worked part-time with Global Travels India Ltd, Hyderabad, India as Sales Executive

Academic Qualification :
- Pursuing Bachelors in Business Administration (Skyline University College, Sharjah)
- 12th from BIE, AP Science Stream (2007)
- 10th from CBSE (2005)

Computer Literacy :
-Fluent in MS Office (Excel, word, PowerPoint, Outlook)
-Excellent typing speed
-Well versed with Internet

Accomplishment :
Met all the Targets month on month within the Cost Limits

Strengths :
- Flexible, attention to detail and ability to learn quickly
- Effective communication and report writing.
- Good negotiation skills with customer-oriented attitude.
- Excellent analytical abilities to grasp the key points from complicated details.
- Good leadership capabilities to lead projects to successful completion.
- Ample knowledge of applicable software to infer statistical data.
- Familiarity with the tools, concepts and methodologies of quality management.
- Ability to build and maintain good relationship with customer

Personal Details :
Date of birth : 10th Aug, 1989
Nationality : Indian
Sex : male
Marital status : Single
Religion : Islam
Languages Known : English, Hindi, Urdu, Oriya, and Bengali

Hobbies :
Traveling, reading, admiring nature, cooking.