Consumer Banking Operations BPO : Resume CV

[Sairam T]

T. SAI RAM
email : saiiramm AT yahoo.com

Career Objective :
To work as a key player in challenging and creative environment, to set landmarks in the field I have chosen to serve.

Employment details. :
Working as a Senior Officer in Standard Chartered Scope International Pvt. Ltd., a wholly owned subsidiary of Standard Chartered Bank, UK since August, 2006.

Educational Qualification :
1 Pursuing MBA in HR
University of Madras (IDE), Chennai
2 Bachelor of Computer Application (BCA)
University of Madras (IDE), Chennai
2002 - 2005
3 Diploma in Computer Technology (DCT)
Meenakshi Krishnan Polytechnic of College, Pammal
2000-2002

Technical Exposure :
Operating Systems : Windows Packages, Globus (Web based), Globus (Unix based), Hogan, eBBS and testing the T24 application.

Job Profile - Current :
Designation : Senior Officer
Department : Private Banking Operations

Fixed Deposit / Term Deposit – India(in traning), Singapore & Hong Kong.
1. Uplifting, debiting and place new FD, interest quoting, tenure change, break and credit and foreign currency conversion and FCNR deposits.
2. Sending emails for clarifications, reconcile the processing, checking mails and processed one.
3. Diarizing the instructions of forward value date process.
4. Updating MIS, Volume tracker, Pre and Post processing checks and sending the EOD emails.

Geneva - Fiduciary Deposits.
Application processed in Globus.
Approved Banks, Non-approved Banks(Mail based format),SCB-Jersey.
Report generation Process.
Making control sheets (scb-jersey Placing sheet).
Sending mails & clarifications, Recon the processing at EOD, Checking mails and processed one .
Confirmation mails to country.

Job Profile - Previous :
Consumer Banking Operations – Hong Kong

Application used windows service banker & peoplesoft portal. :
1. Processing of Treasury, PD funding and setup and online entries, General Ledger and UT & online debit & credit entries (online transaction).
2. Sending mails querys and issues complinces in legal to country.
3. Reckoning and processing PD funding
4. Processing of online cashier order, Account closure.
5. Processing of Standing instructions.

Consumer Banking Operations – Singapore :
1. Processing of financial Transaction such as EIOS (Salary Processing), Internal Transfer, cheque book issuing, Account closure, and posting of GL Entries.
2. Various process done in FD
3. Uplifting, debiting and place new FD, interest coating, tenure change uplifting and cretiting and foreign curnecy conversation.

Private Banking Operations – Singapore Account Opening :
1. Various products (DDA, CDA & RSV) of Accounts open for Private Bank clients
2. Letter preparation, Cheque book issuing, New accounts, amendments, Debit card activation &
3. De-activation, sending mails and clarifications, Macro running.
4. Reckoning the process.
5. Various application used such as Hogan, Finiq, Strauss, UTS.
6. Debit card activation.

Roles and Responsibilies :
1. Migrate of process of Fixed deposit (SG,HK & Geneva) of Private Bank Clients – Singapore.
2. Trained staffs on migrated process an applications.
3. Coordinating with all the units in terms of IT related issues during migrations.
4. Preparation of process of notes like DOI (Department Operating instructions), Training Manual.
5. Timely and accurate execution of instructions received from various CPC (Country Processing Centre).
6. Update MIS on a daliy basis to monitor the volumes received processed and pending documents to maintain individual MIS.
7. Handling escalations and resloving issues.
8. Updating MIS, Sending Mails Clarifications and reports.
9. Ensure a high level of processing efficiency and accuracy while adhering to strict time deadlines (TAT)
10. Processing and Decision making as per the Departmental operating instructions.
11. Work for continous improvement in productivity and to the standards prescribed for the process on an on going basis.
12. Upholding the value of the group and company at all times
13. Ensure that the accuracy of the processing is maintained to the highest standards and error rates are to the minimum.
14. Adherence to the organization’s code of conduct.

Awards and Achievements :
1 Team Awards for leading and efficient processing.
2 Star Performer - Individual
3 Making quick response to country, Trustworthy to management.
4 An award for Managing the team & providing creative ideas.
5 Reducing the team errors & the processing time, taking initiative in process wise .
6 Spot award for mentoring the team members & get cross trained in India operations in Fixed deposit ,HK Cards Department & complete within TAT with no Backlog.
7 Successful Migration of Private Bank operations ie. Account opening and Fixed deposits for Singapore and Hongkong from Amex to Scope Chennai during 2008 - 2009
8 Integration of Signature Capture was successfully completed - Application handled SCP (Signature Capture Package) - 2009
9 Have performed the process testing in T24 application and implementing the same successfully for Fiduciary Deposit process - Switzerland - April 2010

Strengths :
1. Strategic thinker, together with on enjoyment of concepts.
2. Disciplined approach to project planning, implementation and detail
3. Good communcation skills – written and oral.
4. Ability to engage and influence the business and communities to effectively implement and maximize the people processes.
5. Ability to learn quickly to assimilate new concepts, and juggle multiple activities.
6. Team player, with an ability to manage people and external partners.

Previous Work Experience
Srinivasan Audit Group – A subsidiary of GE Money
Designation : Audit Assistant
Term : 4th July 2004 to 4th July 2006.
Profile : Reviewing of KYC Level, Spot checking and also a quality controller in consumer loan department (observation & exception casses). Maintaning control sheets. Updating MIS, Sending Mails Clarifications and reports.

Personal Information :
Date of birth 31st Oct. 1983
Marital Status Single
Father’s Name L. Thrumalai Nambi
Languages Known Telugu, Tamil, English
Thiruvottiyur, Chennai – 600 019.

Sairam T.

[Guest]

G.BHUVANESWARI
E-Mail :
bhuvanflower AT yahoo.in

Hobbies :
Watching television & Browsing
Career Objective :
- Looking forward to a challenging career opportunity that will help me to hone my skills and enhance the growth of the company as well as earn the desired recognition.

Personal Strengths :
- Friendly attitude
- Strong result oriented communicator
- Creative.
- Prudent decision making in any crisis situation.
- Team player

Education :
- B.COM – [1994-1997] from Fatima College, Madurai
- M.B.A.,–Pursuing– Anna University

Computer Skills :
- Operating System : Windows 98
- Package : Ms-Office

Career Summary in brief :
Possess 8 years of experience in Manufacturing & Financial Sector. The details of the same are furnished below.
- Currently working in SOUTHERN AGRO ENGINE PVT LTD. as Sales & Marketing Co-ordinator as well as being an Executive Assistant to Sales & Marketing Head.

Responsibilities :
- Co-ordination with field staff for order booking and collection
- Preparation of various management reports. These reports include
1. Monthly sales projection report
2. Annual sales projection report during the beginning of the new financial year.
3. Co-ordination to field staff on tender documents.
4. Monthly report preparation
- Logistics Co-ordination for dispatch of material & tracking of consignments.
- Co-ordination with service department for handling complaints and warranty claims.
- Co-ordination with customer service department for sales promotion activities
- Assisting the national marketing head in the capacity of executive secretary
- Worked in HDFC BANK LTD as MIS Co-Ordinator for Area Sales Head for Entire Tamil Nadu from (September 2008 – March 2009).

Responsibilities :
- Various MIS Preparation for Area Sales Head.
- Tracking the balances is Current Account opened by ASH Team.

Worked with an Associate of ICICI BANK LTD :as AOF Scruitinizer & Co-Ordinator,at Madurai From(May 2006 – May 2007) and post shifting to Chennai. Resumed the same assignment at Chennai from (July 2007 – September 2008)
Responsibilities :
- Scrutiny of Account Opening Forms as per KYC.
- Co-ordination on rejections with field executives.
- Preparation of MIS reports for Regional Head.
- Imparting Training to Executives on KYC Norms
- Preparation of various MIS reports for Area Sales Head

Worked with an Associate of CITI FINANCIAL : as Sales & Customer Care Coordinator,at Madurai from(January 2005 –May 2006)
Responsibilities :
- Reporting to Branch Assistant Manager.
- Handling all internal processes.
- Coordination with the sales team.

Worked in ARASI FABRICS, :as Management Officer, at Karur. From ( July 1999 – March 2001).
Responsibilities :
- Process coordination at all stages of functioning.

Worked with Auditor Mr.Muralee Dharan, :(Sundaram & Co.),as Junior Accountant, at Madurai from (April 1997 to April 1998).
Responsibilities :
- Cross Check the Journals with Ledger & Trail Balance Sheet

Languages Known :
- English, Tamil.

I hope that the details stated above suits your requirement and look forward to be called for the interview for further discussions.

Yours Sincerely,
(G.BHUVANESWARI)

[Guest]

CURRICULAMVITAE
T G KARTHIKEYAN
Kolathur, Chennai – 600099.
- : tg.karthikeyan AT yahoo.com


OBJECTIVE :
Wishing to have a career with an esteemed organization, striving to build a good rapport with the clients and serving them with better ideas and solutions.
WORK PROFILE :
1. CHOLAMANDALAM DBS FINANCE LTD
Position : Associate
Employer : Chola Business Services Ltd. – Chennai,
A Marketing Associate with Cholamandalam DBS
Responsibilities : Managing a team of executives.
Period : from Jan 2006 – May 2007
Responsibilities :
- Handling Personal loan disbursement shop.
- Tracking of all disbursal related aspects like query handling, daily disbursal activities etc
- Conducting training for new appointees on the basics of the job to be handled and the processes
- Preparing MIS relating to disbursement status of fresh loans.

Responsibilities : Handling Pan India Query Management
Period : May 2007 – Jan 2009

Responsibilities :
- Management of Queries for Pan India as a Focal point
- Interaction with branches for query resolution
- Ensuring complete closure keeping in mind customer requirements
- Reschedule on Agreement based on Customer Request for Personal Loan, Two Wheeler and Home Equity Loans
- FPR for Customer Call center back end activities
- Dashboard & customer complaint analysis report published to top management.

Responsibilities : Handling Cross Sell Insurance
Period : Feb 2009 – Jan 2010
Responsibilities :
- Handling insurance related queries and claim requests for Pan India
- Interaction with branches and Insurance partners for speedy resolution
- Doing reconciliation for Insurance covered policy with disbursement dump in a different scenario


ACHIEVEMENTS :
- Excellent Team Management Skills
- Able to co-ordinate with multiple facets like branches, team, etc to ensure final deliverables
- Good Communication Skills
- Good PowerPoint and presentation skills
- Received appreciations from Internal and External customers

2. SCOPE INTENATIONAL PRIVATE LTD
Position : Senior Officer
Employer : Scope International private ltd
Wholly subsidiary of Standard Chartered Bank.
Responsibilities : Play a checker role in Singapore CB payments.
Period : from Feb 2010 – To Till date.

Duties in Payments :
- Approving the fund transfers through online transactions.
- First level checking for all internal transfers of funds and fixed deposits.
- To action the same party and third party Internal transfers.
- Preparing contract for all foreign currency exchange.
- Signature verification for all customer instructions through SVS.
- Monitoring the Outward Telegraphic Transfers.
Duties in Money Market :
- Creating and maintain the new fixed deposit.
- To roll the deposits based on the customer instructions, (Principle increase / decrease, Rate amendment, Fund transfer, Tenor amendments)
- Transferring the Breakage charges to the respective P & L account.
- Booking Foreign Exchange Deals.
Duties in Account closure, Static Data and KYC :
- To capitalize all the accounts are to be closed / opened, and to transfer the closure balance to the required beneficiary
- Preparation of account closure letters to the customers.
- KYC – Verification of customer risks level, profiles and rating the customer level.
- Conversion of single account customer to Joint account customer.
- Preparation of SAR (Suspicious Activity Reporting) report in case of any kinds of constrains or discrepancy monitored in transactions done by the customers.
- To Reconcile the Online Suspense account and Intra branch account on daily basis
- Dispatching the Statement of accounts and fund transfer advices to the respective customers.
- Verifying the customer status in NORKOM
- Setting of SI (Standing Instructions) which enables customer to settle his Rent etc through bank.
- SVS – Uploading the customer signature mandate in Signature verification System.

Responsibilities :
- Ensure that accuracy levels are met as per Service Level Standards to continue to exceed the standards.
- Liaise with Country Processing Center regarding queries related day to day processing.
- To ensure that all the procedures laid down in the DOI and the Key Control Standards are adhered to.
- Preparation of Error consol report

ACHIEVEMENTS :
- Appreciated by senior level management for Quick Processing knowledge and Time management.
- Designed a matrix to calculate actual work force needs required per day based on volume forecast, managing the work force for a day.

STRENGTHS :
- Positive Thinking
- Leadership Quality
- Customer focused and Results focused.
- Problem solving.

EDUCATIONAL QUALIFICATION :
Post Graduation Qualification : M.B.A. (DLP)
Under Graduate Qualification : B.Sc (Chemistry)

Computer Proficiency : Advance Diploma in Java Applications (A.D.J.P)
Ms- Office, DOS, Internet concepts
Type Writing : English – Lower

PERSONAL DETAILS :
Father’s Name : T.R.Gunasekaran
Sex : Male
Marital Status : Married
Date of Birth : 19.12.1985
Languages Known : English & Tamil

I hereby declare that the above furnished information is true to the best of my knowledge and belief.

Place : Chennai
Date : (T G KARTHIKEYAN)

[Guest]

NAME-SHUBHAM KUMAR TRIPATHI, FATHER'S NAME-BHUPENDRA TRIPATHI, CLASS-B.COM COMPUTER, 10 PASED IN SECOND DIVISION AND 12 PASED IN FAST DIVISION MY COTECT NO. 9752804480 ADD. VILL.- MARWA POST- CHANDAI, TEHSIL- BIRSINGHPUR, DISTT.- SATNA (M.P.) pin code- 485221 subject for job plesmet

[Unregistered]

RESUME
Jagtap Anil Bhagavan
jagtapanil10 AT gmail.com

Objective :
To seek a challenging career in an organization having the environment that encourages continuous learning and provides exposure of new technologies, so as to achieve professional and personal growth in the field of Information Technology.

Professional Summary :
. I have decent exposure to web applications using ASP.Net with C#.Net. I have got good understand thru my projects which are reliable to my skills and knowledge I can well thru the latest implementations in the technology changes and once I motivate towards the concept I’ll never see back till completion of work how it is burden.

Education :
- B.C.A(Bachelor of Computer Application) From Tilak Maharashtra University, Pune.
- Class XII From Rayat Shikshan Sastha Mahuli.

Technical Skills :
Technology Tools
Databases SQL SERVER 2008,
Operating systems MS-WINDOWS XP
.Net Technologies HTML, JavaScript, ASP.NET, C#,
Web Tools HTML, CSS,Ajax,SQL,C,CPP, ADO.NET,

EDUCATIONAL QUALIFICATION :
Course Institute University/Board Per. Year :
B.C.A Yeshwant Degree Collage Of Computer Management karad. Tilak Maharashtra University Pune. 63.64% 2011
H.S.C Mahatma Gandhi Vidylaya Mahuli. Rayat Shikshan Sanstha . 63.00% 2008
S.S.C Mahatma Gandhi Vidylaya Mahuli. Rayat Shikshan Sanstha . 48.40% 2006

PROJECT : 1
ACADEMIC PROJECT :
BCA Final Semester Project
Project Title Role Technology Team Size :
College Erp Developer Technologies : ASP.NET 3.5, C# 3.5, JavaScript.
Database : MY SQL.
Architecture : Three Tier.
Environment : Windows XP. 5

Project Description :
College management software is prepared to maintain the day to day operations in a leading college. This software helps them to maintain the student and employee records. So the maintain becomes easier.
Project contains modules like Student Module, Employee Attendance Module, Student Attendance Module and Parent Login.

Core Responsibilities :
- Designing windows forms and web forms.
- Write code using C# and ASP.NET to implement Three Tier architecture.
- Creating validations using validation controls and Java Script.
- Creating required tables, Stored Procedures, Functions.

*Contribution :
1 I was the core team member responsible for Coding.

Strengths :
- Sincere
- Hard worker
- Work within timescales
- Active Team Player
- Self started and quick learning ability

PERSONAL DETAILS :
Date of Birth 10 Octomber 1990
Gender Male
Marital Status Single
Languages English, Hindi & Marathi.

Place : Pune Anil B Jagtap.