Process Associate : Resume CV

[mustafa_ras1]

MOHD MUSTAFA RASHID
E-mail : musras1 AT gmail.com
New Delhi – 25

CURRICULUM VITAE :
An articulate graduate in computer, by applying a combination of logic and creativity to real world problems, with a view to optimising data processing, analysis, researching and team leadership to deliver competent software private Limited.
A successful track record (by work 24*7) is spanning the BPO/KPO industry, Administration work, Analysis and instructor, Deed and mortgage Transaction processing, team management skills and confidence facing new challenges.

Work Experience :
Process Associates, Competent software Pvt Ltd. Since June 2001
New Delhi, (Branch Office in Noida 62 near Anushandan Bhawan)
Current Work Shift : Rotational (Eve (2:40 PM to 10:00 PM)/Night (10:30 PM to 6:00 AM))

Job Responsibilities :
- Leading 15 to 20 Associates in different process (Deed, Mortgage, Sale, Insurance) project
- Maintain the database assign to associates for all type of work before shift start with giving extra time of shift.
- Assign work to associates and rectify the all type of problem they facing from various tools.
- Weekly reporting : Activities report, work record, work loss report, pending work.
- Monthly reporting : Leave, Performance, Quality,
- All type of MIS reporting to head.
- Delivering completed work to client daily.
- Planning with SIC and manager for a new project how to handle and manpower decision.
- Handling shift, e-mailing project related with client.
- Urgent decision making associates related, project related etc in absent of SIC (Shift In charge).

Tangible achievements to date :
- I was appointed as Associates (Conversion) Data Entry operator.
- As per my performance moved in data comparison department in 2002.
- Offered to responsibility to establish a new research project LDD (Legal Database Description) in 2003. To research with help of various sources and maintain to perfect data.
- Moved to QC Department as a Quality Analyst in 2005.
- Right now I am working as an Admin in Annual QC Department from 2007.

Extra Curricular Activities :
- Added in a group of marshal team as a volunteer in this company. Marshal helping to company to any disaster, free to building in case of fire, checking fire removing tools etc.

Education :
Under Post Graduation. Enrolled in 2008
Symbosis Centre for Distance Learning, Pune
- Pursuing 2 Year Post Graduation Diploma in Information Technology (PGDIT) from Symbosis Centre for Distance Learning, Pune.
Graduation - Computer
Magadh University, Bodh-Gaya, Gaya, Bihar.
- Bachelor of Computer Application (BCA) with first Div from Magadh University, Bodh Gaya, Gaya (Bihar) in 2004.
Intermediate
Maheshwari Prashad Inter College, Kaushambi
- Second Div : Hindi, English, Physics, Chemistry, Maths.
- With 2nd Div from Uttar Pradesh Board of High School and Intermediate Examination (2000) High School.
Majidiya Islamia Inter College, Allahabad
- Subjects : Hindi, English, Maths, Science, S. Science, Biology.
- With Second Div in High School from Uttar Pradesh Board of High School and Intermediate Examination (1995)

Other Activities :
- I was also in National Cadet Corps (NCC) along with education in 16 Uttar Pradesh battalion National Cadet Corp, Allahabad, U.P.
- Attend 10 days NCC Combined Annual Training Camp with Second Position in lane area.
- Qualified B certificate Examination in NCC under the authority of Ministry of Defence, Government of India.

Other Skills :
Typing :
- 3 month typing certification course form Kamla type centre, Allahabad, U.P.
Computer Instructor :
- Worked as an instructor for a basic of computer and M. S. Office to 5 to 6 month in Fast Computer Academy, Allahabad, U.P.

Technical Skills :
Hardware & Software :
- MS Office including : Dos, Word, Excel, Access and presentation with Microsoft Power-Point
- Qualified successful with ‘A’ Grade certificate in FoxPro, C, Tally, and Dbase.
- SQL query writing, My Sql, Advance Excel (VBA), Visual Basic 6.

Personal Details :
- I am a keen reader with particular areas of personal interested including cutting-edge technology, current affairs etc.
- Communication and Written Skill : English, Urdu, Hindi
- Religion : Muslim (Sheikh)
- Family type : Middle Class
- Marital Status : Married
- Place of Birth : Allahabad.
- Date of Birth : 11th June 1979
- Sex : Male
- Nationality : Indian
- Village : Awrangabad (Bihar)

Signature
Date :
Place : (Mohd. Mustafa Rashid)

[Guest-IJT]

process associate/team member/backoffice,transaction procesing,non-voice process

CURRICULUM VITAE :
Sabita Jindal
E-mail : sabita.jindal AT yahoo.in

OBJECTIVE :
To work under such organization where I will have enough scope to enrich my skill and enjoy working in a competitive environment by building a career in the field of catering to needs of customers with my qualitative performance and potentials.

EDUCATIONAL QUALIFICATION :
Examination Name of Board Year of Division Percentage / University Passing :
1 10 CBSE Gangtok 2001 2nd 50%
2 12 CBSE Gangtok 2003 2nd 62%
3 BA CU,Kolkata 2007 2nd 50%
4 MA Annamalai University 2009 1st 65%

TECHNICAL QUALIFICATION :
- Basic Computer Knowledge
- Having Typing Speed – 30 WPM

EXPERIENCE :
Worked from July 2007-July 2008 As
1. Customer Support Executive : ICICI FIRST SOURCE Pvt. Ltd for
International Process-Banking {ICIC NRI SERVICES}
Job Profile :
- Responsible for handling inbound-outbound calls related to customer queries & complaints and helping them to open NRI accounts
- Provisioning the customers requests related to A/c opening and resolving Queries related to NRI accounts
Working since July 2008 Till date As

2. Process Associate :Tata Consultancy Services.
International Process-Utility/Transaction/Billing
Job Profile :
- Quality Audits
- Processing Data for Utility i.e.- Billing, accounts
- Preparing Weekly Quality report.
- Quality Training/Process Training/others
- Responsible for processing the customer’s queries and requests relating to their Billing accounts and issuing them letters.

TOTAL EXPERIENCE :3.5 years

STRENGTH :
Honest, Confident, Good learner and sincere in work.

HOBBIES :
- Listening to music.

PERSONAL PROFILE :
Date of Birth : 28 July 1984
Nationality : Indian
Religion : Hindu
Marital Status : unmarried
Gender : Female
Language Known : English, Hindi, Nepali and Bengali

DECLARATION :
I do hereby declare that all the information furnished above is true to the best of my knowledge and belief.

Place : Kolkata
Date : 11/10/2010
Sabita Jindal