CUSTOMER CARE OFFICER : Resume CV

[suman4100]

GOPISHETTY_SUMAN
Hyderabad-055.
E-Mail : suman.yuva AT gmail.com

CAREER PROFILE :
- Customer Co-ordinator for Reliance & TATA, LG Mobile Service Center with 4 years 9 months of experience. Specializing in attending customer calls and troubleshooting software problems in Reliance, TATA & LG mobiles.
- Equally effective working independently or as a part of a team. Comfortable interfacing with all levels of management.
- Excellent oral and written communication skills.

PROFFESSIONAL EXPERIENCE :
S.V.ELECTRONICS, L.G Authorized Service Center For CDMA, FWP, FWT, GSM, Hyderabad. April2005 to Jan2010.
Customer Care Officer. (Team lead for Customer Co-ordinators)
- Attending the customer calls (More then 100 Customer per day) for the problems in the Reliance, TATA & LG Mobiles and co-ordinate with the LG & Reliance Head Office for their rectification.
- Efficient in using all kinds of Reliance, TATA & LG Mobile Software to solve the software and hardware problems in mobiles.
- Sending of Daily call (db) reports to LG Head Office.
- Effectively working independent or as a part of a team.
- Comfortable when interacting with all levels of management.
- Closing the customer’s issues.

EDUCATION :
- Bachelor in Science & Computers from New Govr.Degree College, Hyderabad.

Computer Skills :
- Win – 98, Win – 2000 Operating Systems. MS- Office, C and Reliance, TATA& LG Mobile Software and Hardware.

PERSONAL INFORMATION :
- Name : Gopishetty.Suman
- Father name : G.Raja rao
- Date of Birth : 18-11-1985.
- Martial status : Un Married.
- SEX : Male
- Language Known : English, Telugu and Hindi.
- Alternate Email-Id :suman4100 AT gmail.com

The above-mentioned information is true to the best of my knowledge.

Date : Yours truly,

G.Suman.

[Guest]

DINESH KUMAR.PL
Chennai-50.
dineshkumar.tinku AT gmail.com
mathu.dinash AT gmail.com

Career Objective :
To secure a challenging position where I can effectively contribute my skills as Professional, possessing competent Technical Skills and Intend to build a career with leading corporate of hi-tech environment with committed and dedicated people, which will help me to explore myself fully and realize my potential.

Educational Qualifications :
- M.Sc BIOINFORMATICS from Alagappa University, Karaikudi with I class.
- B.Sc BIOTECHNOLOGY from Jaya Arts and Science College, Chennai with 1 class.
- H.S.C from Tamil Nadu state board with I class
- S.S.L.C from Tamil Nadu Matriculation with I class.

Computing skills :
- Operating System : Windows, Linux ,
- Programming Language : C,
- Scripting Language : PERL, HTML ,
- Database : SQL, Oracle.
- Designing : Photoshop, other commercial software.

Project’s Done :
- Project-1 “Active site comparisons of CDK Protein and Inhibitory activity analysis of all CDK inhibitors against CDK4” Using Schrödinger.
- Project -2 “Docking study of Adenosine Analogue to Inhibit Flavivirus RNA dependent RNAPolymerase (RdRp)”Using Schrödinger. Department of Bioinformatics Alagappa University, Tamilnadu.
Training Program Attended;
- “Molecular Docking and Functional Genomics” Conducted By Central Plantation Crops Research Institute [ICAR]
- “Clinical Research and Clinical Data Management” conducted By Institute of Computational Biology, Bangalore.
- “Application of Molecular Modeling and Structural Bioinformatics” Conducted By Department of Bioinformatics Alagappa University.

Paper presented :
- “Insilco Prediction of vaccine against Botulism caused by Clostridium botulinium using Reverse Vaccinology” Conducted by Alagappa University.
- Active site comparisons of CDK Protein and Inhibitory activity analysis of all CDK inhibitors against CDK4

Symposium attended :
- National level seminar on “Recent Trends in Molecular Modeling and Drug Design”.
- National level seminar on “Application of Genomics and Bioinformatics in Animal Health and Management”.
- International level seminar “Emerging Biotechnologies in Agriculture, Animal Health and Productivity”
- National level seminar on Stem Cells and Regenerative Medicine
- National level seminar on Advancements in Bioelectronics and Biosensors
- National level seminar on Importance of Nano science and Technology.

Software learned :
Molecular Docking : Schrödinger- Glide module
Pharmacophore Analysis : Schrödinger - Phase Module
Modeling Tool : Swiss PDB Viewer
Visualization Tool : Rasmol, Swiss PDB, Pymol
Alignment Tools : BLAST, Clustal W, Clustal X

Extra curriculum :
- Won First prize in Mime, Group Dance in Inter Departmental Cultural Competitions. Organized by ALUTES.
- Won First Prize In Hungama Conducted by Alagappa Institute of Management.
- Won First prize in University Level Elocution contest.
- Won second prize in State level Elocution contest conducted by Tamilnadu Maticulation Board.

Work experience :
Currently Working in Chiron panacea vaccine as Medical Representative. Area covered by me was *(Adayar – Chengalpattu)*

Personal Information :
Name : Dineshkumar.PL
Father’s Name : Palanikumar.AR
Date of birth : 07th July 1987
Mother’s Name : Devika.PL
Hobbies : Web page designing, Playing Cards, reading novels.

Declaration :
I hereby declare that the above mentioned information is true to best of my knowledge and i bear the responsibility for the correctness of the above mentioned particulars.

Place : Chennai
Date : Dineshkumar.PL