Accor AAPC India Hotel Management Pvt Ltd Bangalore : Housekeeping Supervisor

[deepika]

AAPC India Hotel Management Pvt. Ltd.
http://accor.com

Company Profile
Accor is the world's largest Group operating in the hotel, tourism and corporate services sector. We operate in nearly 90 countries with 170,000 employees with more than 4,000 hotels and 500,000 rooms worldwide. Accorâs brands cover the full spectrum of the accommodation market, from Budget to Luxury, thereby offering travelers the most comprehensive selection of hotel styles and locations. Accorâs major brands are Sofitel, Pullman, Novotel, Mercure, Suitehotel, Ibis, All Seasons, Etap Hotel, Formule1 and Motel 6. Novotel is at the forefront of business class hotel brands, represents value and consistency and is aimed at the corporate, conference, incentive and leisure markets. There are currently over 750 Mercure operating in across countries.

Mercure Homestead Residences Bangalore located at the 3rd Block, Koramangalo, Bangalore. Mercure has 126 well appointed rooms for the Corporateâs as well leisure travelers with two restaurants, 24 hour Room service, Spa, Gymnasium, In house Laundry, Unisex Saloon etc.

Housekeeping Supervisor
Experience:
3 - 6 Years
Location:
Bengaluru/Bangalore
Compensation:
Rupees 1,50,000 - 1,75,000
As per company policy
Education:
UG - BHM - Hotel Management

PG - Any PG Course - Any Specialization
Industry Type:
Hotels/ Restaurants/Airlines/Travel
Functional Area:
Hotels, Restaurants
Posted Date:
16 Aug


Job Description
Assist EHk/Asst Mgr in maintaining room standard.
Ensure highest guest satisfaction index .
Ensure guest feedback is obtained and attend the guest complaints.
Ensure the achievement of highest level of productivity.
Train the staff members on the Housekeeping procedures.
Maintain highest level of grooming standards in the department.
Ensure safety training for all staff.
Excel in Guest Service.
Ensure both upward and downward communication

Desired Candidate Profile
Degree/Diploma in Hotel Management from recognized Hotel Management Schools.
Well versed with Housekeeping Policies and Procedures, preferably with pre opening experience.
young, friendly, pleasant, good interpersonal skills with positive energy and attitude.
3 to 6 years of quality experience from any five star hotels.
Mobility to any part of the Country.

Executive Name:
d_udayan@yahoo.com, Udayan.D

Address:
AAPC India Hotel Management Pvt Ltd
Mercure Homestead Residences Bangalore
12th Main, Koramangala, 3rd Block
Bangalore,Karnataka,INDIA 560034

Telephone:
91-080-9741307423

Reference ID:
Mercure/HKg/02

Keywords: HK Supervisor,

[Guest]

CURRICULUM-VITAE
Post Applied For :- House-Keeping Supervisor
Saubhagya Ranjan Samantaray

Mail id :- saubhagyaranjan1979 AT gmail.com
CARRER OBJECTIVE :-
- To obtain a position as House keeping Supervisor job where by I can apply acquire knowledge & skill working in a team environment thereby continuously growing & contributing to the main objective of the organization. To be associated with an organization Which offers a professional challenging & rewarding work with scope to enhance my skill.
RESPONSIBILITES :-
- Take the lead role in Service and hospitaility to organization along with managing activity within an assigned geographical region and responsibility for the service process.
ACADEMIC QUALIFICATION :-
- Passed out Graduation (B.A.) from Utkal University,Bhubaneswar (Orissa) in the year 2002.
- Passed out Intermediate (10+2) under C.H.S.E., Bhubaneswar(Orissa) in the year 1998.
- Passed out H.S.C. (10th) under B.S.E., Cuttack (Orissa) in the year 1995.
- Passed out Diploma in computer application in CRAC in Bhubaneswar Orissa.
- Diploma in Hotel Management and Catering School from Institution of PREMIER HOTEL MANAGEMENT & CATERING SCHOOL Bhubaneswar (Orissa).

EMPLOYMENT DETAILS :-
- Organisation : The Chevron Hotel
- Duration :From Dec 2007 Till Continuing
- Designation : House keeping Senior Supervisor.
- Organisation : Sayaji Hotels Bangalore
- Duration :From September 2006 to October2007
- Designation : House Keeping Supervisor
- Organisation : Hotel RajMahal Guwahati, Assam
- Duration : From September 2005 to August 2006
- Designation : House Keeping assistant Supervisor
TRAIGING DETAILS :-
- Organization : Hotel RajMahal Guwahati Assam
- Duration : From December 2004 to May 2005
- Designation : Industrial Trainee
- Organisation : Hotel RajMahal Guwahati, Assam
- Duration : June2005 to august 2005
- Designation : Trainee Supervisor In HouseKeeping Dept.

WORK EXPERIENCE :-
- Documents for personal management.
- Motivating Employees.
- Team work and Leadership.
- Responsibilites of House keeping Department
- Supervise the Handling Over of Soiled Linnen to Laundry and requisitioning of Fresh ones from Housekeeping.
- Ensure supply of equipment and maintenance and cleaning supplies to floors and public areas.
- Issue Floor keys to room attendants Supervise spring cleaning.
- Report on Maintenance work on her floor.
- Co-ordinate with room service cleaning.
- Maintain par stock for respective floor.
- Co-ordinate with front office manager.
- Check on Scanty baggage.
- Prepare Housekeeping status report.
- Supervise cleaning on the allotted floors and areas including guest rooms corridors. Staircase and floor pantries of allotted floors.
- Ensure that all Public areas and other functional areas are kept clean at all times.
- Organise special cleaning of public areas.
- Ensure that flowers Arrangements are placed in appropriate places in the public areas.
- Ensure that banquate halls and conference halls are kept ready for functions and conference.
- Check all log entries and ensure they are followed up.
- Ensure all keys are deposited back before taking over the shift.
- Ensure the cleaning of rooms that were not serviced in the morning rooms with a DND,DL status.
- Ensure all departure rooms are cleaned and released to the front office as soon as possible.
- Ensure public areas are kept clean at all times.
- Ensure that all public areas are thoroughly cleaned at night.
- Clear departure rooms to the front office if necessary.
- Make sure departure rooms are serviced and made ready as soon as possible in order that reception may re-let at any time.
- Organise special cleaning of rooms.
- Anticipate guests requirement at all times thereby ensuring comfort and satisfaction.
- See that all lost&found articles are deposited with the control desk.
- Ensure the submission of room attendants reports and the room status report.
- Cleaning the lobby and Reception.
- Clear out the garbage.
- Cleaning the Swimming pool.
- Polishing all brassware.
- Mainting all registers like lost&found, occupancy, laundry register,minibar register, log book, Inventory handling etc.
PERSONAL ATTRIBUTES :-
- Physical fitness.
- Personal hygine.
- Eye for Detail.
- Cooperation.
- Honesty.
- Right attitude.
- Courtesy.
- Punctuality.
- Good memory.

[Guest]

Logeshwaran kannan
logeshwarankannan AT yahoo.com

Objective
Career opportunity in an esteemed hospitality organization for a suitable supervisor position in Housekeeping Department,
Industrial Job Experience
Experience Duration : 9th May 1997 to 8th August 1998
Organization : Quality in Inns in Bangalore - India
Role : Training Housekeeping Attendant.

Duration : 9th August 1998 to 21st January 2004
Organization : the park hotel in Bangalore - India
Role : Housekeeping Attendant.
Duration : 11th February 2004 to 12th August 2005
Organization : Jebel Ali Golf Resort & Spa in Dubai – U.A.E
Role : Public Area Attendant.
Duration : 13th August 2005 to 30th April 2008
Organization : Jebel Ali Golf Resort & Spa in Dubai – U.A.E
Role : Housekeeping Attendant.
Duration : 1st May 2008 to 27th November 2008
Organization : Jebel Ali Golf Resort & Spa in Dubai – U.A.E
Role : Housekeeping Training Supervisor.
Duration : 1st April 2009 to 24th December 2010
Organization : IBIS & SUITE NOVOTEL HOTEL
Mall of the Emirates
P.O.BOX NO : 185310 - Dubai – U.A.E
Role : Housekeeping Supervisor.

Job Details & Responsibilities
Extensive
1. Linen room
2. Guest floor
3. Public area
4. Inventories
5. Store
6. Machine & chemical in charge
7. Marble floor & carpet care
8. Training
9. Stripping & waxing
1. Attend daily morning meetings or Briefing
2. Give the training for team members and Evaluation of work and to maintain and improve the standards of the Department
3. Prepare HK-attendants job assignments
4. Allocating work duties
5. Scheduling deep cleaning or Projects or Special cleaning
6. Issus keys to HK- attendants
7. Issus the guest supplies
8. Stock control the maintenance of equipment
9. Inspections of all corridors &stair & public area & toilet
10. Providing excellent service – V.I.P – and other special requirements
11. Inspections of all check out rooms & occupied rooms
12. Reporting the maintenance issues and follow up
13. DND – do not disturb, SO- Sleep out, DL- double lock take appropriate action
14. Receive special requests from guest carry them out
15. Attend to guest complaints
16. Follow the company safety and security policies
17. Develop and maintain positive working relation ships with others
18. Follow up the logbook every day.
Education Academic
Secondary School Examination Passed thru Tamilnadu Board
Additional Qualification
1. T.W.I – Training,
2. Train the trainer course,
3. Welcoming the guest
4. Housekeeping Essentials,
5. Handling Complaints,
6. Communication Skills,
7. First Aid,
8. Fire Marshal,
9. Supervisors Too kit,
10. Basic Food Hygiene,
11. HACCP – Awareness,
12. Training from Intercare Limited
Proper Usage of NILFISK, KARCHAR, TASKI & TRUVOX floor care machine & cleaning systems
13. Training from Johnson Diversity Limited
Proper usage of R1, R2, R3, R4, & R5 and maintain hygiene.
14. Experiences with OPERA.
ADDITIONAL ACHIEVEMENT AWARDS & CERTIFICATE
1. From Jebel Ali Golf Resort & Spa Achievement successfully completion course of train the trainer in August 2007
2. From Jebel Ali Golf Resort & Spa appreciation has award the Bronze “Making your Mark” certificated and pin in April 2008

[Guest]

CURRICULUM VITAE
chefanantharaj AT hotmail.com

OBJECTIVE
Seeking a position to utilize my skills and abilities in the hotel industries that offers professional growth while being resourceful, innovation and flexible.
SUMMARY
- Possess highly polished communication, interpersonal, leadership and coaching skills.
- Ambitious, Career driven, Innovative and have the ability to stimulate new ideas.
- Flexible and thrives in atmosphere demanding excellence, autonomy and string in team building skills.
EDUCATIONAL QUALIFICATIONS
- Completed +2 from Govt Hr.Sc.School
Jolarpettai.
- Completed BHM from annamalai university
PROFESSIONAL EXPERIENCE

- Worked in “PIZZA PORT” B’Lore as a Pizza trainee from Jan2000- Feb2001.
- Worked in “CIVET Restaurant” ITPL Whitefield, as a Commis-II from March 2001 – Jan2002.
- Worked in “100 ft Restaurant” Indiranagar, B’Lore as a Commi-I fromFeb 2002- Aug-2005.
- Worked in “Road Trief” Domlur as a Commi I from Sep-2005 to March-2006.
- Worked in “Cross Over Point” B’Lore as a Commi-I from
April-2006 to June 2007.
- Worked with VIA MILANO, koramangala, as a C.D.P from June 2007-february 2009.
- Worked in KYRA hospitality as C.D.P since march 2009.-April2010
- Presently working in city bar in as SOUS CHEF since ub city march2010
FOODS KNOWN

- Italian cuisine
- French cuisine

DECLARATION
I hereby declare and confirm that all the above furnished information is correct and true to the best of my knowledge.
Date :
Place :Bangalore (ANANTHARAJ.V

[Guest]

Dear sir,
Greetings!!!!!
I am looking for a change as '' Executive/Deputy Housekeeper/Assistant manager in 5*hotel delhi ncr .if there any vacancy pls let me know.
ASHOK KUMAR RAJPOOT
Email-ashok_raj2002 AT rediffmail.com
Seeking Top/Middle level management assignments in the Hospitality Industry
Professional Profile :-
Over 12 years of extensive experience in the hospitality industry in India.
Extensive experience in planning, supervising and managing the entire operations including infrastructure development, resource planning, procurement and maintenance of inventory levels for smooth operation.
- Proven track record of developing procedures, service standards and operational policies, planning&implementing effective control measures to reduce running costs of the unit.
- A consistent performer with a proven track record of increasing revenues and streamlining workflow.
- Excellent inter personal, liaison and problem solving skills with the ability to work in multi cultural environment.
Career Highlights 5th march 2009 till date
With Hotel JUKASO IT SUITES(4*Hotel) in Gurgaon as a House Keeping Manager.
HK Manager assists the Executive Housekeeper in the managing the department, maintaining a high level of service and cleaning & maintenance standards in all area of responsibilities.
Training for employees to maintain SOP Standard and to improve the quality of service.
Demonstrates an ability to acquire the following attributes-Leadership, initiative, problem solving, prioritizing, delegation, training and developing subordinates, goal setting and being Goal oriented.
July 2008 to 05/03/2009 worked in Hotel Ramada Plaza (5* star) New Delhi. As a Housekeeping Executive.
Responsible for day-to-day Housekeeping operations, inventory control, setting up, maintaining high guest satisfaction level, guest feedback, interact with guest, training housekeeping staff and achieving targets.
Oct 2004 –Jun 2008 Senior Supervisor in UPPAL’S ORCHID Hotel (5*Deluxe) New Delhi.
Motivating team members to achieve the organizational goal according to standard.
Responsible for the entire operations & associated activities of the department.
Identifying the areas of improvement and providing special training for the staff.
Implement necessary working procedure to ensure a smooth operation and executing policies for the betterment of the organization.
Developing & implementing procedures control systems for maintaining hygiene & quality.
Dec 2003- Oct 2004 Supervisor :- Heritage Village Manesar in House Keeping Dept.
Understand over all objectives and commitments of organization.
Retrain staff to correct procedures whenever, wherever necessary.
Ensure on time task completion and coverage as per understood targets in every shift.
Interact with departmental heads of the client for feedback and perception.
Developing & implementing procedures control systems for maintaining hygiene & quality.
Nov 2002 till Dec 2003 Supervisor :- Worked in Shipra Hotel(Group of Hotels) in Noida.
Conduct periodic inventories of Linen and Uniforms
To contribute in the financial success of the establishment and my own unit by delighting customers each and every time.
Oct 1999- June 2002 Supervisor :-in house keeping with Noor-Us-Sabah Palace, Bhopal(Grand Heritage Hotel, Franchised by Welcome Group)
Responsible for overseeing the overall administration activities of House Keeping Dept.
Implement necessary working procedure to ensure a smooth operation and executing policies for the betterment of the organization.
Developing & implementing procedures control systems for maintaining hygiene & quality.
Achievements; - I Got award for becoming Employee of the month.
Got positive stroke from GM for Guest Interaction.
Appreciation letter received from GM for participation in Annual
Function Program.
Education;-
Pursuing MBA
1999-2001 Post Graduate Diploma in Accommodation Operation & Management
From IHM Gwalior (Institute of Hotel Management)
1996 B.Sc (Maths) From Jiwaji University Gwalior
N.C.C. ‘’ A & B’’ Certificate.
Computer Basic knowledge of MS Word, Excel, Fidelio, IDS, Internet etc.