Tech Support Operations Jobs Bangalore : Dell

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Job Description
Tech Support Operations Manager III-0900073J

Description
In this role the incumbent will do the following:
1. Lead a team of Team Managers who will in turn lead a team of agents
2. Be responsible for delivery on all metrics related to the entity
3. Be responsible for delivering the right cost decisions
4. Train and motivate the teams for successful delivery
5. Be responsible for performance management, career management and development of the team members.
6. Participate in the recruitment for the entity in line with requirements and laid down processes

Qualifications
Qualification
1. Degree in any discipline with at least 12-14 years experience. out of this at least 6 years should have been in a customer contact center.
2. People management experience is essential.
3. Knowledge of computers and hardware is essential.
4. Selling skills will be an added advantage.

Job
Tech Support Operations - Manager

Primary Location
AP-IN-KA-Bangalore

Schedule
Full-time

Shift
Day Job

Search And Apply for this Job here :
www.www1.ap.dell.com/content/topics/global.aspx/corp/careers/jobsearch/default?c=in&l=en&s=corp

Bangalore – Midtown :
# 12/1, 12/2A, 13/1A, Divya Shree Greens
Koramangala Ring Road, Challaghatta, Varthur Hobli
Bangalore 560036
India

Bangalore – Whitefield :
Vaidehi Complex, Epip Industrial Area
Whitefield
Bangalore 560066
India

Bangalore – Bagmane :
Bagmane Parin, Khatha No. 65/2
Bagmane Tech Park
Byrasundra, C.V.Raman Nagar
Bangalore South Taluk
Bangalore 560093
India

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